Dementian Guschov has over 30 years of experience as an arbitrator and mediator concentrating on development and general contracting disputes. He advises that contractors demonstrate transparency to build trust with clients who have many questions during the remodeling process. Business owners should register with the BBB, ensure proper licensing, and be prepared to clearly answer common client questions up front such as whether the project uses a fixed price or time and materials cost structure. Any contract should provide heavy details to protect both parties.