- The document outlines a plan to help an organization align around its mission, vision, values and goals. It involves facilitating workshops to understand existing processes and discover motivations. The plan aims to create a shared mission, vision, tagline and core values with top management and staff. Additional activities include establishing customer segments, journeys and touchpoints aligned with the organization's purpose. The plan seeks to enhance systems and tools to improve employee experience and productivity, establish standards and trainings, and implement performance monitoring. The overall goal is to help the organization and its people work as an aligned team toward a common purpose and goals.

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A plan for success__________________________________________________________________
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Get alignment

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A plan for success__________________________________________________________________
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A plan for success__________________________________________________________________
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Headline activities
- Understand existing operational processes and
flows on
- listen and learn from employees
- Understand the existing systems
A plan for success

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Headline activities
- Organize and facilitate and coach a tailor made
workshop together with the top owner and top
management
- Discover the true cause, belief and motivation
which drives us to do what we do
- Get aligned with this action which is the
fundament of the new area
A plan for success

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Headline activities
- Include the top management, head of
departments into this action to create the
Mission and Vision together with the top
management and owners
- Create company tagline
- On another session we will determine the core
values for the company. These core values will
be the fundament of HOW the company will
communicate, act and interact internally and
externally.
- This has to be achieved within the team work.
Only together as a team, employees will buy
into it and “Walk the Talk”
A plan for success

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Headline activities
- Market research on who are our guests and
what do they look for
- Establish blue prints of 3-4 guest segments we
are expecting in our profit centers
- Create customer journeys for those segments
- Guest behavior
- Employee behavior (on stage)
- Employee behavior (off stage)
- Supporting systems to execute process
- Create the GOLDEN TOUCH POINTS within
the customer journeys which aligns with
the WHY do we do what we do
A plan for success

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Headline activities
- Learn and study about existing SOP’s P&P’s
- Enhance existing tools to help employees fulfill
their duties simple, easy and with as less
administration as possible. This will help them
to be on the floor and not in the office.
- Take work out of the process. This will safe
money and increase productivity
- Create checklists, and standards which will give
a control tool, resulting in clear cost controlling
in all aspects of the company.
- Establish rapport to manage up; and manage
down.
- Transparency with numbers to everyone
A plan for success

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Headline activities
- Out of the before mentioned actions, we can
now create training material and standards of
behaviors such as
- Grooming
- Body language
- Culture language
- SERVICE = TECHNIC + ATTITUDE
- Create yearly training plans for all grading
- Create team outings to teach attitude
- Create team award program
- Create the “Sense of Belonging” for the teams
A plan for success

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Headline activities
- With the established tools, we monitor all levels
of performance
HR/ Training
Engineering/ Maintenance
Marketing/ PR
Retail/ Tenant Contracts
F&B/ Operations
Sales/ Alliances & Partnerships
Events/ Promotions
Finance/ Procurement
Graphic Design/ Social Media
IT & Systems
- Establish KPI’s for half yearly performance
appraisals
A plan for success

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A long journey, our marathon
Thank you

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