Conflict Management 101 By Sam Paakki
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This is an introduction to the dual concerns model of conflict management. I presented this speech as my "Vocal Variety" project at my Toastmasters club.
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Minds are like parachutes; they only function when open. Thomas Dewar was a Scottish whiskey distiller.
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1. Isolating and reframing the problem focused on the user.
2. Empathy. A design practitioner from IDEO, the popular design and innovation firm strapped a video camera to his head and it was only then that he recognized why the ceiling is such an important factor when working with hospital patients. As a patient you lay in bed and stare at it all day. It’s these little details and true empathy that can only be realized by putting oneself in the user’s shoes.
3. Approach things with an open mind and be willing to collaborate. Creativity with purpose is a team sport.
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5 - Commitment. Brainstorming is easy. It’s easy to want to start a business or solve a problem. Seeing it into market and making it successful is not for the faint of heart. We’ve all read about big “wins” (multi-billion dollar acquisitions like Instagram and WhatsApp). What we don’t read about are people like Tony Fadell and Matt Rogers, who work for years before becoming industry sensations.
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Tips for reducing and resolving workplace conflict
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Understanding Conflict Styles - using the Thomas Kilmann Conflict Model
Understanding Conflict Styles - using the Thomas Kilmann Conflict Model
Design Thinking: The one thing that will transform the way you think
Design Thinking: The one thing that will transform the way you think
Conflict Management 101 By Sam Paakki
- 1. Why we do the things we do... Conflict Management “101” by Sam Paakki MBA GradCertInfTechMgt QUT, BInfTech UQ, MACS
- 2. Conflict Management “101” There are 3 certainties in life... Death Taxes Conflict Introduction to Conflict Management theory Elementary level Can be applied in your work-life, social-life and personal-life 9/6/2009 2 © Sam Paakki 2009
- 3. Conflict Management Grid Forcing (Win-Lose) Collaboration (Win-Win) Problem Solving (Synergistic) Compromise (Tie-Tie) Concern for Self Withdrawal (Lose-Lose) Smoothing (Yield-Lose) Concern for the Relationship 9/6/2009 3 © Sam Paakki 2009
- 4. GAME: Guess that Grid! Wife: The kids really want a pet. Jonah wants a dog and Jaime wants a cat. Me: I think we’ll just get a goldfish... 9/6/2009 © Sam Paakki 2009 4 Compromise (Tie-Tie)
- 5. Forcing (Win-Lose) GAME: Guess that Grid! Boss: I don’t really care what you think – we’re doing it my way. 9/6/2009 © Sam Paakki 2009 5
- 6. Smoothing (Yield-Lose) GAME: Guess that Grid! Customer: Look mate, I only bought this micro-wave last week and it’s stopped working. Agent: Yeah, no worries, I’ll look right into it... 9/6/2009 © Sam Paakki 2009 6
- 7. GAME: Guess that Grid! Wife: What’s wrong? Me: Nothing. 9/6/2009 © Sam Paakki 2009 7 Withdrawal (Lose-Lose)
- 8. GAME: Guess that Grid! Sales and Marketing want faster shipments. Well if they tell Manufacturing their monthly forecasts in advance, Manufacturing can pre-build the forecast sub-assemblies, so only final assembly is needed before dispatch. 9/6/2009 © Sam Paakki 2009 8 Collaboration (Win-Win)
- 9. Dual Concerns Model ofConflict Management 9/6/2009 9 © Sam Paakki 2009
- 10. Conclusion The Conflict Management “Grid” Examined scenarios playing Guess that Grid Summarised the Dual Concerns Model Consider your desired outcome when faced with conflict – i.e. the winners and losers Which grid should you “psychologically occupy”? Remember that you can only change how you act and not the other party... 9/6/2009 10 © Sam Paakki 2009
- 11. Bibliography BLAKE, R. R. & MOUTON, J. S. (1975) An Overview of the Grid. Training and Development Journal, 29, 29. BLAKE, R. R. & MOUTON, J. S. (1979) What's new with the Grid? (Managerial Grid). SCHWALBE, K. (2007) Information technology project management, Boston, Mass., Course Technology, Cengage Learning. SORENSON, R. L., MORSE, E. A. & SAVAGE, G. T. (1999) A test of the motivations underlying choice of conflict strategies in the dual-concern model. International Journal of Conflict Management, 10, 25-44. 9/6/2009 11 © Sam Paakki 2009
Editor's Notes
- Which grid do you “psychologically occupy”? I hope that the next time you are faced with situation involving conflict that you will consider ...