Talk at MTP Engage Manchester.

4. Conflict is where
the magic is.

11. Conflict is where
the magic is.

12. Conflict
Anti-Patterns

13. Mediator
Vision
3
Communication 17
Critical Thinking 4
Impact
0
Conflict
Anti-Patterns

14. Compromise Compromise
is the goal. is a last resort.

15. Compromise Compromise
is the goal. is a last resort.
Take the path of least resistance Find the best solution

16. Compromise Compromise
is the goal. is a last resort.
Take the path of least resistance Find the best solution
Take on multiple projects Focus on doing one project right

17. Compromise Compromise
is the goal. is a last resort.
Take the path of least resistance Find the best solution
Take on multiple projects Focus on doing one project right
Stakeholders that demand more Stakeholders that explain more

18. Mediator
Vision
3
Communication 17
Critical Thinking 4
Impact
0
Intellectual
Vision 14
Communication 20
Critical Thinking 78
Impact 7
Conflict
Anti-Patterns

19. I will be your
worst ever
customer
“I will be the worst
customer you have
ever had.”

29. I will be your
worst ever
customer
“I will be the worst
customer you have
ever had.”

30. Mediator
Vision
3
Communication 17
Critical Thinking 4
Impact
0
Intellectual
Vision 14
Communication 20
Critical Thinking 78
Impact 7
Conflict
Anti-Patterns
Deviant
Vision
70Communication 2Critical Thinking 55Impact
8

31. BLACK
FRIDAY

34. Unusable

35. Unusable Infeasible

36. Unusable Infeasible Unviable

37. Unusable Infeasible Unviable
HIGH SCORE!

38. “Why can’t we just
be honest about
what we really
want to achieve?”

39. Mediator
Vision
3
Communication 17
Critical Thinking 4
Impact
0
Intellectual
Vision 14
Communication 20
Critical Thinking 78
Impact 7
Conflict
Anti-Patterns
Deviant
Vision
70Communication 2Critical Thinking 55Impact
8

40. “I bring conflict to the surface.”

41. “I bring conflict to the surface.”
Reasoning
Communication
Self-reflection

43. How you divide the world
is how you see the world.

44. Opportunity
Solution Tree

45. KPI Tree

47. Practice.
Practice.
Practice.

48. “I bring conflict to the surface.”
Reasoning
Communication
Self-reflection

49. ‘The Importance of Being Clear’– Lynsey Jayne, MTP London 2019

50. Power
InterestLow
High
High
KEEP
SATISFIED
MANAGE
CLOSELY
MONITOR
KEEP
INFORMED

51. Stakeholder
.Management

52. Stakeholders are people too

53. What perspectives do they represent?
Stakeholders are people too

54. What is a good outcome for them?
What perspectives do they represent?
Stakeholders are people too

55. What is a good outcome for them?
What is the best version of their argument?
What perspectives do they represent?
Stakeholders are people too

56. “I bring conflict to the surface.”
Reasoning
Communication
Self-reflection

57. Carl Jung
"Until you make the
unconscious conscious,
it will direct your life
and you will call it fate."

58. shaunrussell.me/writing/conflict-matrix

59. shaunrussell.me/writing/conflict-matrix
SET A: PRODUCT PERSPECTIVE
● Imagine you are one year into the future, and your Product has
become a huge success. What challenges did you overcome in that
year, to make that happen?
● What is the most likely reason why your product could fail?
● What are customers saying about your product behind your back?

60. shaunrussell.me/writing/conflict-matrix

61. shaunrussell.me/writing/conflict-matrix

62. shaunrussell.me/writing/conflict-matrix

63. Conflict is where
the magic is.

64. @_shaunrussell
shaunrussell.me/contact
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http://bit.ly/magic-conflict
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