Confidentiality within healthcare organizations is important because it protects patients' privacy rights to control who accesses their personal health information. To improve confidentiality, an organization should provide training to staff on proper procedures to access patient files and avoid inappropriate disclosure of patient information. Additional security measures like unique login credentials, regular password changes, and limiting access to specific devices can help prevent breaches of confidentiality by restricting unauthorized access to patient health records. Regular training and strict access controls are needed to uphold patients' right to privacy of their personal medical information.