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Conestoga Energy Partners, LLC




April/May 2012                          Conestoga Connection
Inside this issue:
                           Successful Annual Meeting
Successful Annual    1-2   Conestoga Energy Partners held their annual meeting
Meeting                    and customer appreciation event on April 3, 2012. It
Syngenta Trial       2     was an extraordinary night and set a benchmark that
                           will be hard to beat!

Arkalon Ethanol      3     Featured speakers for the evening were Marcus
Safety Meeting             Luttrell, Decorated Navy SEAL & Best-Selling Author
Relay for Life       3     of Lone Survivor, and General Wesley Clark, Former
                           NATO Supreme Allied Commander & Presidential
                           Candidate.
Introducing Richard 4
Hanson
                           “When I think back to our company’s first event in
Grandma’s Gals       4     2008 and the 70 or so people in attendance and
                                                                                            Tom Willis, Conestoga’s
                           compare it to this year’s event and the 525 people in               CEO, speaking.
Anniversaries and    5     attendance, I am awe struck with the growth of
Birthdays                  our team. Our circle of influence has grown
Building Better      6     exponentially. Skeptics have become customers!
Teams                      Those who originally voiced opposition to our
                           startup now champion the value we bring to the
                           community. Within our sphere of influence, the
Contact info:              little company that could has become a company
                           of doers”, Tom Willis, CEO says.
Conestoga Energy           Continued on page two...
Partners, LLC
                                                                               Josh Lopez presenting Marcus Luttrell a
300 N. Lincoln Ave                                                                     token of appreciation.
PO Box 1178
Liberal, KS 67901

Phone:(620) 624-2901
Fax: (620) 624-2919




                                 The meeting was attended by 525                   General Wesley Clark speaking.
                                      employees and guests.
Successful Annual Meeting - continued
“General Clark was very clear that home grown renewable fuel has an impact on our nation’s
security and economy. Marcus Luttrell’s comments about “crossing the line in the sand”
and “only the individual can choose whether they accept the challenge if they do cross,” hit
home with me! While there are differences between being a Navy Seal and being part of
Team Conestoga Energy Partners, there are many similarities. Accountability and
excellence are mantras shared by both groups! There is nothing like the feeling of pride that
comes from belonging to a team that never quits! In short, I think our team showed very
well last Tuesday and I would like to thank everybody for the 365 days a year of hard work
that went into making the event such a success.”

Dusty Turner, COO, also spoke on the success of the evening. "I continue to be reminded
frequently as of late, how big of an impact Conestoga Energy not only has on creating an
alternative for independence on foreign oil, but also how big of a positive impact it has on
the lives of our customers, business partners, friends and families here in
southwest Kansas. We had an overwhelming response, mostly due to the
unbelievable effort the Annual Meeting Committee Members put into organizing
and executing the event. I have had so many people express to me how thankful
they were to be a part of the event. It is times like this that make you proud to
represent Conestoga as well as America.”




                                                                                             Marcus Luttrell signing a copy of his
                                                                                                    book for Tom Willis.




   Garden City’s Junior ROTC Color          Nick Hatcher, Conestoga’s Chairman                 General Wesley Clark answering
      Guard presenting the flags.                 of the Board, speaking.                        questions after his speech.


Syngenta Trial
On Thursday, April 12th at 6:15 am, Bonanza began grinding the Enogen Corn for our trial with Syngenta. The Enogen
Corn or “super corn” as we refer to it, is an inherent corn-amylase enzyme designed for use in dry-grind ethanol
production facilities. It offers specific benefits to ethanol plants based on its ability to drastically reduce the viscosity of
dry-grind mash. By mid-morning we had completely shut off the supply of Alpha Amylase enzyme to both slurry and
liquid.

We are still in the beginning stages of the trial and have already noticed some changes on how the plant is running.
Slurry pump pressure changed immediately and our slurry strainers are cleaner than they ever have been. This makes it
easier and less of a safety hazard each time one needs to be cleaned. During this trial we will be performing several tests
and gathering a lot of data to support our findings and help us make the changes we need to make this trial successful.


April/May 2012                                                                                                         Page 2
Arkalon Ethanol Safety Meeting Minutes - March 6th 2012
   Present: Benito Alvidrez, Jesus Moreno, Ben Garner, Aaron Garcia, Jeff Gilbert, Eswin Leon, Cindy Hagemeier,
     Helene Garst, Jeff Bach, Juan Cuevas, Jose Avila, and Tom Griebel

   Severe Weather -Discussion on planning and implementation of severe weather drill.

   Communication - check radios, are they reliable, where do we go?, head counts, and plant wide alarm.

   Leads will be responsible for communicating to the entire plant when a watch is issued.

   We discussed the possibility of having an alarm system throughout the plant. Tom Griebel will check with the alarm
     company for severe weather alarm for every building.

   Grains - Jeff Bach and Benito Alvidrez – once a warning is issued all grains personnel are to be brought to the
     process area and kept out of grains until the warning is cleared.

   Operations - Designate someone for total head counts from each area of the plant-maintenance, ops, lab, grains,
     inbound scale, wetcake trucks on site, grain trucks, vendors, contractors,
     Chapparal, and Frontier.
                                                                                          Quote of the Month:
   Scalehouse will be advising incoming trucks of any warnings issued.                  “It is a bad carpenter
   County map for quick reference should be posted in control room for leads                   who quarrels with his
     monitoring weather.                                                                         tools. It is a bad
                                                                                                 general who blames
   For the drill, we will use timers to see how long it takes to get to process from
     grains.                                                                                     his men for faulty
                                                                                                 workmanship.”
   DRILL- was Thursday April 5th                                                               Mahatma Gandhi



Relay for Life

                                “iRelay” is the theme for          For Life of Finney County
                                this year’s Relay For Life         will be held August 10th at
                                in Finney County. The              6:00 pm at Memorial
                                theme was chosen for               Stadium in Garden City. To
                                everyone to remember the           date, our Relay For Life
                                reason they participate in         Team has raised over $600
                                the Relay For Life. Many           not including the sponsor
                                of us know someone who             donation. We plan to have
                                has or is battling cancer          more fundraisers this
                                and this is a way to show          summer to reach a goal of
“To date our Relay For          we care.                           $2,500. If any employee or
                                                                   family member would like
Life Team has raised
                                The Bonanza Public                 to participate on our team,
over $600 not
                                Relations Group and                please contact Angie
including the sponsor
                                Conestoga Energy Partners          Richardson to register.
donation”                       together as sponsors made          Cost is $10 to register and
Angie Richardson                a $1,000 donation to the           includes a T-shirt for the
                                event. This year’s Relay           2012 Relay For Life.




April/May 2012                                                                                                  Page 3
Introducing Richard Hanson- Production Manager
I want to say “Hi” to all of the Conestoga Energy Partner’s Team. As some of
you may or may not know, I have been here at the Arkalon Energy site since
April of 2011. I came to the site as a contractor through WB Services to help
support Jeff and the operations team. I was welcomed into the plant during
that time, and when the offer came in November to join the Conestoga Team, I
didn’t hesitate.

I grew up in the small town of Montevideo, Minnesota. As a city kid I spent my
summers at our family farm in South Dakota. My career in the corn milling
industry started in 1981 with Minnesota Corn Processors in Marshall,
Minnesota, now ADM, a corn wet mill plant producing dry starch and corn
syrup. It was not until 1987 during a plant expansion with the construction of
the ethanol plant that my career path changed to the ethanol industry. When
MCP expanded and built the plant in Columbus, Nebraska, I became part of
the engineering, construction and start up team and moved to Columbus. I later left MCP to branch out into the dry mill
ethanol industry. Through the years, I have been fortunate to work at several production facilities of various engineered
designs. To expand my knowledge in the industry, I continued to work in plant construction, start up, operator training,
plant management, plant performance, research and development, and the piloting of new products for the ethanol
industry.

My wife Kathy and I moved to Liberal last April from North Carolina just in time to enjoy last year’s hot and dry summer.
I have been blessed to be able to say that I have been married for 32 years. We have two grown children and four
grandchildren. Our son Rick and his family live in Shabbona, Illinois where he works for Goodyear Tire and Rubber. Our
daughter Ashley and her husband live in Wichita, Kansas and they both work for Hawker BeechCraft Flight Safety
International.

Grandma’s Gals - By Sharla Arrington
My sister and I are walking    major surgery and a very       and will reach a training
in the Avon Walk for Breast    difficult recovery, but she    peak of 22 miles and 10
Cancer, located in the         won the battle. Our            miles the following day,           Sharla appreciates
Rocky Mountains in             Grandma passed away in         within the coming                 your support to help
June. It is a 39.3 mile walk   the Fall of 2011. She was      weeks. The Walk takes place       her meet her goal of
over 2 days. The first day     kind, caring and a big-        the weekend of June 23-24,          $2,500 dollars!
we will walk a full            hearted woman who              2012 between Keystone and
marathon (26.2 miles),         committed everything she       Breckinridge, Colorado. We
followed by a ½ marathon       had to our family. This is     are greatly looking forward
on Sunday (13.1 miles).        our tribute to her and all     to this exhilarating goal!
                               other men and women that
 We are taking this            are affected by breast
challenge in memory of our     cancer.
Grandma, Louise Evans,
and also many friends and      Our training has
relatives that have battled    increasingly gained
breast cancer. Our             intensity over the last few
Grandma Louise battled         months. We have worked
breast cancer over 40 years    up to 14 miles (our furthest
ago. She went through a        distance at one time so far)



April/May 2012                                                                                                Page 4
Anniversaries


                                                                              Four Years
                                                         Joshua Foster      May 7th         Arkalon Plant
                                                         Tyler Patterson    May 19th        Bonanza Plant
                                                         Michael Lillman    May 30th        Bonanza Plant
                                                         Randy Tatro        May 30th        Arkalon Plant
                     One Year
Rigoberto Arias Jr     May 2nd      Arkalon Plant
Matthew Paxson         May 4th      Bonanza Plant                             Five Years
Griselda Deleon        May 9th      Corporate Office     Matt Presley       April 9th       Corporate Office
Vincent Lovato         May 16th     Arkalon Plant        Matt Durler        April 9th       Corporate Office
                                                         Sharla Arrington   April 23rd      Corporate Office
                     Two Years                           Thomas Griebel     April 30th      Corporate Office
                                                         Ryan Klaus         May 29th        Corporate Office
Michael Nelson         May 5th      Bonanza Plant
                                                         Dale Gannett       May 29th        Bonanza Plant
Levi Richardson        May 21st     Bonanza Plant


                  Three Years
Martin Harrison          May 11th   Arkalon Plant                             Six Years
Thomasina Johansen       May 18th   Bonanza Plant        Dusty Turner       May 1st         Corporate Office



Birthdays

                         April
   Julian Hernandez    April 7th      Bonanza Plant
   Ben Bach            April 7th      Arkalon Plant
   Richard Hanson      April 4th      Arkalon Plant
   Gabriela Guereca    April 4th      Arkalon Plant
   Griselda Deleon     April 30th     Corporate Office
   Jason Dale          April 29th     Corporate Office                           May
   Dusty Turner        April 26th     Corporate Office   Martin Harrison       May 8th     Arkalon Plant
                                                         Randy Tatro           May 4th     Arkalon Plant
                                                         Terrilyn Chandler     May 3rd     Arkalon Plant
                                                         Cindy Hagemeier       May 31st    Arkalon Plant
                                                         Amber Franklin        May 30th    Corporate Office
                                                         David Ramirez         May 30th    Arkalon Plant
                                                         William Widows        May 29th    Bonanza Plant
                                                         James Mitchell        May 28th    Bonanza Plant
                                                         Rigoberto Arias Jr    May 24th    Arkalon Plant
                                                         Tom Willis            May 20th    Corporate Office


April/May 2012                                                                                    Page 5
Building Better Teams Through Trust: Steps You Can Take
John leads a high performing, profitable manufacturing plant in the mid-west. As a star performer, John likes to be in
the spotlight and is concerned about being upstaged by his teammates. He often keeps information to himself, thinking it
gives him power and control. What he is really doing is breaking trust.
Trust is the foundation of a team's effectiveness. Without trust, a team will not do more than just go through the motions
of teamwork. In John's case, the team members' distrust cost him his job.
“Trust is built - or destroyed - by our behaviors. People earn the trust of others when they demonstrate three forms of
Transactional Trust™”, according to Michelle and Dennis Reina of The Trust Building Institute. They use the term
"Transactional Trust" because it is reciprocal in nature. "You have to give trust to get trust," Michelle explains.
Contractual trust sets the tone and direction of the team. If you have ever been disappointed by someone who did not
do what he promised, then you've experienced a betrayal of contractual trust. Maybe you schedule team meetings, notify
people well in advance and get to the meeting on time, yet find yourself waiting for the same people who are consistently
late. Or perhaps someone made an unreasonable request of you, putting you in a bind. To strengthen contractual trust
among team members, you will want to:
     Manage expectations                Establish boundaries.
     Delegate appropriately             Encourage mutually-serving intentions.
     Keep agreements                    Be consistent
Communication trust establishes information flow and how team members talk with one
another. How willing are you to share information with others on your team? How do you decide
what to share and what to hold back? What happens when someone questions the truthfulness of
others? How team members communicate with each other and how they speak about each other
are clues to the level of communication trust. Guidelines for fostering communication trust
include:
     Share information                 Tell the truth
     Admit mistakes                     Give and receive constructive feedback
     Maintain confidentiality           Speak with good purpose
Competence trust allows the team to leverage and further develop skills and knowledge. Micromanaging is a sign that
competence trust is lacking on your team. Maybe you've felt micromanaged or underutilized, or perhaps you rarely allow
others to make decisions, assuming that no one can make decisions as good as yours. To build competence trust it is
important to:
     Acknowledge people's skills and abilities          Allow people to make decisions
     Involve others and seek their input                Help people learn skills
A starting point for building trust within your team is to ask yourself, "Which of the three types of trust am I best at
cultivating? Which of the three types of trust is my weakest area?" Think of specific examples that show your capacity for
building trust and those that reveal ways you diminish trust.
"So often we don't look at trust as something to improve on as leaders or in our teams," says Reina. "But we do choose to
behave in ways that either support or undermine trust in the workplace." Sure, it sounds great to build trust and lessen
the impact of betrayal at work. But Michelle Reina argues that building trust is also a smart business move.
"Business is conducted through relationships, and trust is the foundation of effective relationships," says Reina.
"Whatever your strategic priorities may be - leading change, improving collaboration, fostering employee engagement,
recruitment and retention - trust (or lack of trust) is playing a part."
Reina also cites research that shows organizations in which front-line employees trusted senior leadership posted a 42
percent higher return on shareholder investment over those firms where distrust was the norm (Watson Wyatt
                             Worldwide Study, 2002, 2004).
                            Good news, until you consider that roughly half of all managers don't trust their leaders
                            (Robert Hurley, HBR, "The Decision to Trust", September 2006). "The research on the level
                            of trust in our organizations is sobering," says Reina. "Fortunately, we can each take steps to
                            build trust in the workplace."
                            - Article submitted by Betsey Upchurch , CEO of P4 Consulting


April/May 2012                                                                                                 Page 6

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Conestoga newsletter april may 2012

  • 1. Conestoga Energy Partners, LLC April/May 2012 Conestoga Connection Inside this issue: Successful Annual Meeting Successful Annual 1-2 Conestoga Energy Partners held their annual meeting Meeting and customer appreciation event on April 3, 2012. It Syngenta Trial 2 was an extraordinary night and set a benchmark that will be hard to beat! Arkalon Ethanol 3 Featured speakers for the evening were Marcus Safety Meeting Luttrell, Decorated Navy SEAL & Best-Selling Author Relay for Life 3 of Lone Survivor, and General Wesley Clark, Former NATO Supreme Allied Commander & Presidential Candidate. Introducing Richard 4 Hanson “When I think back to our company’s first event in Grandma’s Gals 4 2008 and the 70 or so people in attendance and Tom Willis, Conestoga’s compare it to this year’s event and the 525 people in CEO, speaking. Anniversaries and 5 attendance, I am awe struck with the growth of Birthdays our team. Our circle of influence has grown Building Better 6 exponentially. Skeptics have become customers! Teams Those who originally voiced opposition to our startup now champion the value we bring to the community. Within our sphere of influence, the Contact info: little company that could has become a company of doers”, Tom Willis, CEO says. Conestoga Energy Continued on page two... Partners, LLC Josh Lopez presenting Marcus Luttrell a 300 N. Lincoln Ave token of appreciation. PO Box 1178 Liberal, KS 67901 Phone:(620) 624-2901 Fax: (620) 624-2919 The meeting was attended by 525 General Wesley Clark speaking. employees and guests.
  • 2. Successful Annual Meeting - continued “General Clark was very clear that home grown renewable fuel has an impact on our nation’s security and economy. Marcus Luttrell’s comments about “crossing the line in the sand” and “only the individual can choose whether they accept the challenge if they do cross,” hit home with me! While there are differences between being a Navy Seal and being part of Team Conestoga Energy Partners, there are many similarities. Accountability and excellence are mantras shared by both groups! There is nothing like the feeling of pride that comes from belonging to a team that never quits! In short, I think our team showed very well last Tuesday and I would like to thank everybody for the 365 days a year of hard work that went into making the event such a success.” Dusty Turner, COO, also spoke on the success of the evening. "I continue to be reminded frequently as of late, how big of an impact Conestoga Energy not only has on creating an alternative for independence on foreign oil, but also how big of a positive impact it has on the lives of our customers, business partners, friends and families here in southwest Kansas. We had an overwhelming response, mostly due to the unbelievable effort the Annual Meeting Committee Members put into organizing and executing the event. I have had so many people express to me how thankful they were to be a part of the event. It is times like this that make you proud to represent Conestoga as well as America.” Marcus Luttrell signing a copy of his book for Tom Willis. Garden City’s Junior ROTC Color Nick Hatcher, Conestoga’s Chairman General Wesley Clark answering Guard presenting the flags. of the Board, speaking. questions after his speech. Syngenta Trial On Thursday, April 12th at 6:15 am, Bonanza began grinding the Enogen Corn for our trial with Syngenta. The Enogen Corn or “super corn” as we refer to it, is an inherent corn-amylase enzyme designed for use in dry-grind ethanol production facilities. It offers specific benefits to ethanol plants based on its ability to drastically reduce the viscosity of dry-grind mash. By mid-morning we had completely shut off the supply of Alpha Amylase enzyme to both slurry and liquid. We are still in the beginning stages of the trial and have already noticed some changes on how the plant is running. Slurry pump pressure changed immediately and our slurry strainers are cleaner than they ever have been. This makes it easier and less of a safety hazard each time one needs to be cleaned. During this trial we will be performing several tests and gathering a lot of data to support our findings and help us make the changes we need to make this trial successful. April/May 2012 Page 2
  • 3. Arkalon Ethanol Safety Meeting Minutes - March 6th 2012  Present: Benito Alvidrez, Jesus Moreno, Ben Garner, Aaron Garcia, Jeff Gilbert, Eswin Leon, Cindy Hagemeier, Helene Garst, Jeff Bach, Juan Cuevas, Jose Avila, and Tom Griebel  Severe Weather -Discussion on planning and implementation of severe weather drill.  Communication - check radios, are they reliable, where do we go?, head counts, and plant wide alarm.  Leads will be responsible for communicating to the entire plant when a watch is issued.  We discussed the possibility of having an alarm system throughout the plant. Tom Griebel will check with the alarm company for severe weather alarm for every building.  Grains - Jeff Bach and Benito Alvidrez – once a warning is issued all grains personnel are to be brought to the process area and kept out of grains until the warning is cleared.  Operations - Designate someone for total head counts from each area of the plant-maintenance, ops, lab, grains, inbound scale, wetcake trucks on site, grain trucks, vendors, contractors, Chapparal, and Frontier. Quote of the Month:  Scalehouse will be advising incoming trucks of any warnings issued. “It is a bad carpenter  County map for quick reference should be posted in control room for leads who quarrels with his monitoring weather. tools. It is a bad general who blames  For the drill, we will use timers to see how long it takes to get to process from grains. his men for faulty workmanship.”  DRILL- was Thursday April 5th Mahatma Gandhi Relay for Life “iRelay” is the theme for For Life of Finney County this year’s Relay For Life will be held August 10th at in Finney County. The 6:00 pm at Memorial theme was chosen for Stadium in Garden City. To everyone to remember the date, our Relay For Life reason they participate in Team has raised over $600 the Relay For Life. Many not including the sponsor of us know someone who donation. We plan to have has or is battling cancer more fundraisers this and this is a way to show summer to reach a goal of “To date our Relay For we care. $2,500. If any employee or family member would like Life Team has raised The Bonanza Public to participate on our team, over $600 not Relations Group and please contact Angie including the sponsor Conestoga Energy Partners Richardson to register. donation” together as sponsors made Cost is $10 to register and Angie Richardson a $1,000 donation to the includes a T-shirt for the event. This year’s Relay 2012 Relay For Life. April/May 2012 Page 3
  • 4. Introducing Richard Hanson- Production Manager I want to say “Hi” to all of the Conestoga Energy Partner’s Team. As some of you may or may not know, I have been here at the Arkalon Energy site since April of 2011. I came to the site as a contractor through WB Services to help support Jeff and the operations team. I was welcomed into the plant during that time, and when the offer came in November to join the Conestoga Team, I didn’t hesitate. I grew up in the small town of Montevideo, Minnesota. As a city kid I spent my summers at our family farm in South Dakota. My career in the corn milling industry started in 1981 with Minnesota Corn Processors in Marshall, Minnesota, now ADM, a corn wet mill plant producing dry starch and corn syrup. It was not until 1987 during a plant expansion with the construction of the ethanol plant that my career path changed to the ethanol industry. When MCP expanded and built the plant in Columbus, Nebraska, I became part of the engineering, construction and start up team and moved to Columbus. I later left MCP to branch out into the dry mill ethanol industry. Through the years, I have been fortunate to work at several production facilities of various engineered designs. To expand my knowledge in the industry, I continued to work in plant construction, start up, operator training, plant management, plant performance, research and development, and the piloting of new products for the ethanol industry. My wife Kathy and I moved to Liberal last April from North Carolina just in time to enjoy last year’s hot and dry summer. I have been blessed to be able to say that I have been married for 32 years. We have two grown children and four grandchildren. Our son Rick and his family live in Shabbona, Illinois where he works for Goodyear Tire and Rubber. Our daughter Ashley and her husband live in Wichita, Kansas and they both work for Hawker BeechCraft Flight Safety International. Grandma’s Gals - By Sharla Arrington My sister and I are walking major surgery and a very and will reach a training in the Avon Walk for Breast difficult recovery, but she peak of 22 miles and 10 Cancer, located in the won the battle. Our miles the following day, Sharla appreciates Rocky Mountains in Grandma passed away in within the coming your support to help June. It is a 39.3 mile walk the Fall of 2011. She was weeks. The Walk takes place her meet her goal of over 2 days. The first day kind, caring and a big- the weekend of June 23-24, $2,500 dollars! we will walk a full hearted woman who 2012 between Keystone and marathon (26.2 miles), committed everything she Breckinridge, Colorado. We followed by a ½ marathon had to our family. This is are greatly looking forward on Sunday (13.1 miles). our tribute to her and all to this exhilarating goal! other men and women that We are taking this are affected by breast challenge in memory of our cancer. Grandma, Louise Evans, and also many friends and Our training has relatives that have battled increasingly gained breast cancer. Our intensity over the last few Grandma Louise battled months. We have worked breast cancer over 40 years up to 14 miles (our furthest ago. She went through a distance at one time so far) April/May 2012 Page 4
  • 5. Anniversaries Four Years Joshua Foster May 7th Arkalon Plant Tyler Patterson May 19th Bonanza Plant Michael Lillman May 30th Bonanza Plant Randy Tatro May 30th Arkalon Plant One Year Rigoberto Arias Jr May 2nd Arkalon Plant Matthew Paxson May 4th Bonanza Plant Five Years Griselda Deleon May 9th Corporate Office Matt Presley April 9th Corporate Office Vincent Lovato May 16th Arkalon Plant Matt Durler April 9th Corporate Office Sharla Arrington April 23rd Corporate Office Two Years Thomas Griebel April 30th Corporate Office Ryan Klaus May 29th Corporate Office Michael Nelson May 5th Bonanza Plant Dale Gannett May 29th Bonanza Plant Levi Richardson May 21st Bonanza Plant Three Years Martin Harrison May 11th Arkalon Plant Six Years Thomasina Johansen May 18th Bonanza Plant Dusty Turner May 1st Corporate Office Birthdays April Julian Hernandez April 7th Bonanza Plant Ben Bach April 7th Arkalon Plant Richard Hanson April 4th Arkalon Plant Gabriela Guereca April 4th Arkalon Plant Griselda Deleon April 30th Corporate Office Jason Dale April 29th Corporate Office May Dusty Turner April 26th Corporate Office Martin Harrison May 8th Arkalon Plant Randy Tatro May 4th Arkalon Plant Terrilyn Chandler May 3rd Arkalon Plant Cindy Hagemeier May 31st Arkalon Plant Amber Franklin May 30th Corporate Office David Ramirez May 30th Arkalon Plant William Widows May 29th Bonanza Plant James Mitchell May 28th Bonanza Plant Rigoberto Arias Jr May 24th Arkalon Plant Tom Willis May 20th Corporate Office April/May 2012 Page 5
  • 6. Building Better Teams Through Trust: Steps You Can Take John leads a high performing, profitable manufacturing plant in the mid-west. As a star performer, John likes to be in the spotlight and is concerned about being upstaged by his teammates. He often keeps information to himself, thinking it gives him power and control. What he is really doing is breaking trust. Trust is the foundation of a team's effectiveness. Without trust, a team will not do more than just go through the motions of teamwork. In John's case, the team members' distrust cost him his job. “Trust is built - or destroyed - by our behaviors. People earn the trust of others when they demonstrate three forms of Transactional Trust™”, according to Michelle and Dennis Reina of The Trust Building Institute. They use the term "Transactional Trust" because it is reciprocal in nature. "You have to give trust to get trust," Michelle explains. Contractual trust sets the tone and direction of the team. If you have ever been disappointed by someone who did not do what he promised, then you've experienced a betrayal of contractual trust. Maybe you schedule team meetings, notify people well in advance and get to the meeting on time, yet find yourself waiting for the same people who are consistently late. Or perhaps someone made an unreasonable request of you, putting you in a bind. To strengthen contractual trust among team members, you will want to:  Manage expectations  Establish boundaries.  Delegate appropriately  Encourage mutually-serving intentions.  Keep agreements  Be consistent Communication trust establishes information flow and how team members talk with one another. How willing are you to share information with others on your team? How do you decide what to share and what to hold back? What happens when someone questions the truthfulness of others? How team members communicate with each other and how they speak about each other are clues to the level of communication trust. Guidelines for fostering communication trust include:  Share information Tell the truth  Admit mistakes  Give and receive constructive feedback  Maintain confidentiality  Speak with good purpose Competence trust allows the team to leverage and further develop skills and knowledge. Micromanaging is a sign that competence trust is lacking on your team. Maybe you've felt micromanaged or underutilized, or perhaps you rarely allow others to make decisions, assuming that no one can make decisions as good as yours. To build competence trust it is important to:  Acknowledge people's skills and abilities  Allow people to make decisions  Involve others and seek their input  Help people learn skills A starting point for building trust within your team is to ask yourself, "Which of the three types of trust am I best at cultivating? Which of the three types of trust is my weakest area?" Think of specific examples that show your capacity for building trust and those that reveal ways you diminish trust. "So often we don't look at trust as something to improve on as leaders or in our teams," says Reina. "But we do choose to behave in ways that either support or undermine trust in the workplace." Sure, it sounds great to build trust and lessen the impact of betrayal at work. But Michelle Reina argues that building trust is also a smart business move. "Business is conducted through relationships, and trust is the foundation of effective relationships," says Reina. "Whatever your strategic priorities may be - leading change, improving collaboration, fostering employee engagement, recruitment and retention - trust (or lack of trust) is playing a part." Reina also cites research that shows organizations in which front-line employees trusted senior leadership posted a 42 percent higher return on shareholder investment over those firms where distrust was the norm (Watson Wyatt Worldwide Study, 2002, 2004). Good news, until you consider that roughly half of all managers don't trust their leaders (Robert Hurley, HBR, "The Decision to Trust", September 2006). "The research on the level of trust in our organizations is sobering," says Reina. "Fortunately, we can each take steps to build trust in the workplace." - Article submitted by Betsey Upchurch , CEO of P4 Consulting April/May 2012 Page 6