Complete issue November 2009

BUSINESSSTANDARDS
The quarterly magazine of BSI Group • November 2009 • £3/$5 • BusinessStandards.com
Lord Drayson,
Minister for Science and Innovation
“Innovation
creates value
through helping
businesses
become more
competitive
and profitable”
Update: Energy
How is BS EN 16001 changing
our approach to energy
management today?
a Better build
Eurocodes are on the horizon:
is the construction sector ready?
No Throwaway idea
Waste management for
a sustainable future

raising standards worldwide™
Fast Forward to carbon
reduction and energy savings
Getting started with BS EN 16001
Energy management is one of the most effective measures
that a business can take to reduce operational costs, improve
its competitiveness and demonstrate to industry that it is
operating in a sustainable way. One way to achieve this is
through implementation of an energy management system
framework based on standardised best practice such as the
Energy Management System (EnMS) standard, BS EN 16001.
How BSI can help
From general awareness and guidance, through to
implementation, self-assessment and auditing skills
BSI Training has a broad range of solutions to enable you
to meet your energy management objectives regardless
of the size, industry or location of your business.
Wherever you are along the energy management route,
you will find a course from BSI that can help you.

Download your 20% off voucher
for any BS EN 16001 scheduled open training course at
www.bsigroup.co.uk/TrainingOffer
*Not valid with any other offer. Offer ends 31st December 2009.
Energy Management Systems Training from BSI
any BSI BS EN 16001
scheduled open
training course*
20%off
Introductory
offer!
15777 Energy Man Training 210x281 1 3/11/09 11:39:44

“Innovation is fundamental... It’s
about research and development,
new business models and new
ways of thinking about the way
we do things”
As we approach the end of 2009, more
signs of economic recovery are being
reported and hopes are rising that
things will improve in the year ahead.
So now is the time to prepare for this
changing landscape; it will require
careful planning, a long-term financial
strategy and an honest assessment of the
organization. It will also require something else: innovation.
UK Science and Innovation Minister Lord Drayson doesn’t pull any
punches on the subject in our cover story: “The businesses that survive
and prosper will be those that are capable of adapting, innovating and
finding new ways of creating value. Those that do not build their
capacity to innovate will be overwhelmed by [the] drivers of change.”
Innovation is not a luxury: it’s fundamental to a prosperous
future. Nor is it just about new products – it’s about new business
models and new ways of thinking about the way we do things.
It’s about how we work with people and interact with businesses,
collaborating where we might once have focused only on
competition. And it’s about taking a fresh look at old problems.
For example, our story on energy management demonstrates
innovative thinking in the form of BS EN 16001 Energy management
systems. The standard is helping organizations reduce the impact
they’re having on the environment. Similarly, Construction Excellence
Wales (CEW), an umbrella group for the building industry, has taken
its own innovative approaches to waste management. Working with
BSI, CEW has introduced PAS 402 on waste management, with
backing from the Welsh Assembly. Efforts like these reflect the
UK’s own innovative efforts on the path to a low carbon economy.
Innovation takes time and effort, but it can pay off. And as
Lord Drayson points out, it’s not something that any business
can afford to ignore.
Howard Kerr, CEO, BSI Group
BSI Group
Chairman Sir David John KCMG
Chief Executive Howard Kerr
Finance Director Martin Hannah
Director, Standards Mike Low
General Counsel & Company Secretary
Romny Gray
Head office
389 Chiswick High Road
London, W4 4AL, UK
T +44 (0)20 8996 9000
E info@bsigroup.com
W www.bsigroup.com
Customer services
T +44 (0)20 8996 9001
E info@bsigroup.com
Press Office
T +44 (0)20 8996 6330
E pressoffice@bsigroup.com
standards
Director Mike Low
389 Chiswick High Road
London, W4 4AL, UK
T +44 (0)20 8996 9001
E britishstandards@bsigroup.com
W www.bsigroup.com/britishstandards
HEALTHCARE &
TESTING SERVICES
Director David Ford
Kitemark House, Maylands Avenue
Hemel Hempstead, HP2 4SQ, UK
T +44 (0)8450 765 600
E product.services@bsigroup.com
W www.bsigroup.com/testing
BSi EMEA
Managing Director Rob Wallis
Beech House, Breckland
Linford Wood, Milton Keynes
MK14 6ES, UK
T +44 (0)845 080 9000
E client.services@bsigroup.com
W www.bsigroup.co.uk/improve
W www.bsi-emea.com
BSi AMERICAS
President Todd VanderVen
12110 Sunset Hills Road, Suite 200
Reston VA 20190-5902, USA
T +1 703 437 9000
E inquiry.msamericas@bsigroup.com
W www.bsiamericas.com
BSi Asia Pacific
Managing Director Mark Basham
460 Alexandra Road
#08-01/02, PSA Building
Singapore 119963
T +65 6270 0777
E cs.sg@bsigroup.com
W www.bsigroup.sg
www.bsigroup.com
chiefexecutive’sletter

BS EN 16001 specifies requirements for an energy
management system to help you to develop and implement
a policy and objectives. These objectives take into account
legal requirements and information about significant energy
aspects. It is a useful document for all types and sizes of
organizations and accommodates diverse geographical,
cultural and social conditions. This standard applies to the
activities under the control of an organization.
BS EN 16001 can be used independently or integrated with
any other management system. To facilitate its use, the
structure of this standard is similar to the structure of
BS EN ISO 14001.
BS EN 16001 applies to any organization that wishes to:
a) Improve energy performance in a systematic way
b) Establish, implement, maintain and improve an energy
management system
c) Ensure that it conforms with its stated energy policy
d) Demonstrate such conformance to others
e) Seek certification of its energy management system by
an external organization
f) Make a self-evaluation and self-declaration of conformance
with the standard.
Who should use BS EN 16001?
• Energy and facilities managers
• Environment officers and managers
• Energy engineers
• Energy consultants
• Finance directors
• Policy developers and managers
• Architects and surveyors
• Energy assessors
• CEOs and MDs of smaller organizations.
Price £100* Member Price £50
To buy online visit http://shop.bsigroup.com/bsen16001 or contact BSI Customer Services quoting marketing reference code 16001L-B
Tel +44 (0)20 8996 9001 Fax +44 (0)20 8996 7001 Email orders@bsigroup.com http://shop.bsigroup.com/bsen16001
raising standards worldwide™
Standards and publications may also be ordered via the BSI shop at http://shop.bsigroup.com *P&P £5.95 UK (inclusive of VAT); £9.95 Rest of the World (+VAT if applicable) – one-off charge
added to your order of 10 items or fewer. FREE P&P to BSI Subscribing Members. Pre-payment is required by non-Members. VAT is applicable to all purchases of PDF downloads, CDs, DVDs, other
electronic products and Conferences and Training Courses. All prices, content and publishing dates may be subject to change. For details of BSI Membership, call +44 (0)20 8996 9001.
© BSI British Standards Institution 2009
BS EN 16001:2009 Energy management systems.
Requirements with guidance for use
BS EN 16001 will help your business establish the systems and processes necessary
to improve energy efficiency. This will help lead to saving money and reduce
greenhouse gas emissions through systematic management of energy.
New
http://shop.bsigroup.com/bsen16001
WB100xx_BSEN16001Nov09:01 02/11/2009 15:51 Page 1

04
In brief
News, views and issues from the
world of standards. In this edition:
clarifying “carbon neutral”, clearing
up consortia and building a better
understanding of brand value.
09
viewpoint
After 25 years of regulation surrounding
data protection in the UK, do standards
still have a role to play in keeping our
personal information safe? Mike Low
of BSI and Alan Shipman of Group 5
Training sift through the evidence.
features
10
Big ideas
Innovation can turn a company from a
struggling start-up to a major mover on a
multinational scale. The challenge is for
businesses to turn innovative thinking into
commercial reality – and this is where
standards can step in.
14
Energy management:
the next stage
Energy management is “important” for
80 per cent of businesses, according to
a recent BSI survey. But what are they
doing about it?
.
16
Building change
Eurocodes are on the horizon for the
construction sector, but they’re not the
only changes on the way. What new
challenges is the construction sector
going to face?
20
Waste not, Want not
Our relatively thoughtless disregard for the
waste we produce is coming back to haunt
us all, as landfill space is running out
across the UK. Managing that waste isn’t
something we can afford to ignore any
longer, no matter what size our
organization or business.
22
Conferences,
Exhibitions & training
24
raising the
standard
When St Pancras International station
in London was refurbished, it required
a vast amount of materials, including
significant amounts of toughened glass.
Kite Glass was one of the main suppliers.
How do you ensure that this material is up
to standard? Certification to the Kitemark.
25
about bsi
14
“The businesses
that survive and
prosper will be
those that are
capable of adapting,
innovating and
finding new ways
of creating value.”
Lord Drayson,
Minister for
Science and
Innovation
CONTENTS:Nov⁄09
BSI Group: Group editorial and brand development manager Marc Edney
Caspian Publishing: Group editor (Contracts) Keith Ryan Creative director Nick Dixon Senior art editor Gary Hill Art editor David Twardawa
Production manager Karen Gardner Account manager Tina Franz Commercial director Roger Beckett Founder & editorial director Stuart Rock
Finance director Kate Andrews Founder & communications director Matthew Rock
Caspian Publishing www.caspianpublishing.co.uk Editorial +44 (0)20 7368 7177 Fax +44 (0)20 7368 7178
Business Standards is the official magazine of BSI Group, which is incorporated by Royal Charter, and is circulated quarterly in the UK
and overseas. Published for BSI Group by Caspian Publishing Ltd. Editorial opinions expressed in the magazine are not necessarily those
of BSI Group or the publishers. Reproduction in whole or in part without written permission is strictly prohibited. All enquiries relating
to the distribution of the magazine should be directed to Marc Edney (BSI): +44 (0)20 8996 7737. Printed by Headley Brothers
Business Standards is printed on paper sourced from sustainable forests and supplied from mills certificated in accordance with ISO 14001.
2016
10

For more information,
visit www.bsigroup.com/
nov09certification
business standards November 2009
inbrief
“Carbon neutral” sounds good on paper, but
what does it really mean? Organizations are
making claims about carbon neutrality for
everything from products to travel, events,
projects and buildings. The problem is that no
one quite agrees what “carbon neutral” means
or how far it extends.
For example, if a product that claims to be
carbon neutral is manufactured in one country
using resources brought in from other countries,
and that product is then distributed for sale
worldwide, how can we be sure that it actually is
carbon neutral? Where does verification begin
and end in the lifecycle of any product?
Clearly, there is a need to define the concept
of carbon neutrality in order to enhance its
credibility, and to encourage a consistent
approach among organizations which want to
demonstrate in a credible and transparent way
that they have achieved a carbon neutral status.
This is why BSI is launching PAS 2060:
Specification for the demonstration of carbon
neutrality early in 2010. The standard aims to
provide a common, transparent and reliable
approach by means of which carbon neutrality
can be demonstrated. This will make it easier for
people to compare claims, reduce the possibility
that genuine greenhouse gas reduction will not
be achieved, and overcome public cynicism
about carbon neutrality.
The specification is developed in response to
feedback from industry leaders, consumer
groups and other organizations. It builds on
existing environmental standards such as the
ISO 14000 series and PAS 2050 by setting forth
requirements which must be met to achieve
and demonstrate carbon neutrality through the
quantification, reduction and offsetting of
greenhouse gas emissions (GHG).
The specification, once complete, will apply to
any type of entity (eg businesses, regional and
local government, academic institutions, clubs
and social groups, families and individuals) and
can focus on any identified part of its primary
activity. PAS 2060 encourages entities to achieve
emissions reductions arising directly from
their own activity before going after
reductions through recognized
offsetting procedures. It also
encourages a change
in behaviour to help drive
society towards a low
carbon economy.
For more information
on PAS 2060, contact
Brian Such at
brian.such@
bsigroup.com
A clear case for
carbon neutrality
Sapphire earns
a standards
hat-trick
Sapphire Energy Recovery, the waste
processing and resource recovery business
owned by Lafarge Cement, has achieved
certification to three management systems
standards (ISO 9001 Quality management,
ISO 14001 Environmental management and
BS OHSAS 18001 Health and safety
management) from BSI. Sapphire is the
UK’s leading processor of used tyres, and
sources and manages the logistics of a
range of waste-derived fuels and raw
materials for the cement industry.
“Previously, we would have come under
the umbrella of our parent company when
looking to achieve such standards, but as
our profile grows in the waste processing
and resource recovery sector we felt it
was important for our customers to see
that we had independent certification,”
says Andy Jones, who co-ordinates
health, safety, environmental and
quality compliance for Sapphire.
Certification for the three standards
was awarded following independent
reviews from BSI. Audits are done
on a two-year rolling cycle, during
which a series of Sapphire sites
underwent spot checks.
“Our last visit showed no non-
conformities at all in any of the audit
procedures we carried out. This was
an excellent performance for a company
operating in a high risk area such as
waste processing,” points out Janet
Walden, assessor for BSI. “It’s good to
see a company not only taking
the standards seriously,
but incorporating them
into their day to day
business. They made
doing the right thing in
the right way at the
right time the natural
thing to do.”
Read these stories and more online at BusinessStandards.com

Clear thinking
for consortia
While there was a time when companies would
never consider working alongside the competi-
tion, today’s marketplace demands a more
flexible approach. Collaboration is fast becoming
par for the course. For example, large govern-
ment contracts often require expertise that goes
far beyond any one company’s capacity to deliver.
Forming a consortium brings together the right
experience in the right place, and it can mean the
difference between winning or losing a tender.
With this in mind, BSI began work on
PAS 98 Code of practice for the establishment
and management of consortia in June 2009. The
goal is to create a benchmark for organizations
managing consortia and those seeking to join an
existing consortium, helping them in key areas
such as market analysis, standards development,
interoperability, education and lobbying.
“Consortia have enjoyed success over the past
few years, most notably in the ICT sector where
industry collaboration has produced interoper-
able technologies,” says Mike Low, director of
Standards, BSI. “There is now wide-spread
enthusiasm for a robust best-practice guide,
which will enable consortia in any sector to
operate successfully.”
An initial workshop identified support for
the project and brought together a range of
stakeholders. Delegates debated the issues
affecting consortia and agreed on the primary
challenges that would need to be addressed by
such a good practice guide. Much progress has
been made since the workshop. Following a very
positive Steering Group meeting held at BSI in
October, the draft is now being updated in line
with the feedback received. The revised draft will
be circulated to the Steering Group again for
comment and a second meeting will be held in
January 2010. A more advanced draft of
PAS 98 will be released for wider
stakeholder review once all Steering
Group comments have been
resolved. This is likely to be in
February 2010.
If you are interested in
getting involved in the
development of PAS 98,
contact Tara West at
tara.west@bsigroup.com
A little bit extra for Kitemark®
bodyshops and garages
It’s all well and good for an automotive bodyshop to earn the Thatcham BSI Kitemark®
for
Vehicle Body Repair, but it won’t have as much impact if potential clients don’t know about it.
As a consequence, BSI decided to offer an Extras marketing toolkit to bodyshops and
garages that have earned the Kitemark.
All bodyshops and garage Kitemark licensees get the regular Marketing Toolkit,
which contains logos and advice and tips on how to promote their Kitemark status.
In addition, the Extras pack includes a brushed aluminium sign with the Kitemark
Vehicle Repair logo/Garage Services logo and the individual licence number underneath,
30 Kitemark mirror hangers, a poster for use within the bodyshop/garage facility, 100
consumer leaflets on the benefits of using a Kitemark bodyshop/garage and six “Choose
a Kitemark Bodyshop/Garage” van stickers.
“BSI is always keen to help licensees promote their
Kitemark status and it is good to see so many bodyshops/
garages using these extras packs – a relatively small
amount of promotion can really help to increase
awareness, bring in new business and reassure
existing customers,” says Claire Lynam, head
of Communications Alliances at BSI.
The Extras Marketing Toolkit costs
£30 (plus VAT and postage packaging).
For more information, please visit
www.kitemarkautomotive.com
Rising waters:
revising PAS 1188
For those living in areas that are prone to flooding, having the right protection resources
available is essential. While images of emergency sandbags holding back rivers of water
may fill the media, there is a much wider range of products available for flood protection.
PAS 1188 Flood protection products specifies requirements for the designation, testing,
factory production control, installation documentation and marking for different types and
configurations of flood protection products. This standard comprises four parts:
Part 1: Building aperture products
Part 2: Temporary products
Part 3: Building skirt systems
Part 4: Demountable products
PAS 1188 has now been revised – PAS 1188:2009 replaces PAS 1188:2003, which
is now withdrawn. Note that as part of the revision process, Part 2 Temporary and
demountable products was divided into two parts: Part 2 Temporary products and
Part 4 Demountable products.
PAS 1188-1:2009 is for use in the UK or in locations where there is a temperate
climate and advanced warning of flooding is available.
For more information, visit www.bsigroup.com/nov09flood
•
•
•
•
SME:
views wanted
BSI is planning an informal free lunchtime
roundtable in central London on 10 December 2009
to explore how small businesses and their trade bodies
can work more effectively with standards.
Places are limited so to register your interest or request
more information, please email bsi.survey@bsigroup.com
or call +44 (0)20 8996 7750.

Integra ICT
Hits environmental high
Integra ICT, the Bedfordshire-based telecoms provider, has
achieved certification to ISO 14001 Environmental management
from BSI.
The process began when the organization established its
environmental management system (EMS). An audit divided
potential environmental impacts into four distinct elements –
waste (including recycling), energy use, discharge and use
of buildings (including utilities) – with each element awarded
a value to facilitate their measurement.
All applicable laws were identified including the WEEE directive,
and appropriate targets were set including: to reduce business
waste to landfill to zero within four years; reduce total mileage by
10 per cent within four years and review CO2 levels on all new cars
with the aim to source those with the lowest emissions; and cut
energy use by five per cent within four years.
The change within the organization was rolled out in an ordered
and well thought out manner, beginning with presentations to the
entire team detailing the project.
Some initial practical actions had immediate impact. For
example, the introduction of assorted recycling waste bins in-
house and contracts taken with national waste recyclers reduced
waste sent to landfill dramatically. In addition, low wattage heating
was introduced in the warehouse and a proportion of fluorescent
tubes removed from the offices. All equipment is turned off at
night and new equipment must feature an auto save facility.
Remote diagnostic tools are used to access the clients’ system and
fix most problems off site. As a result, the mileage reduction
objective is on the way to being met.
“In-house screens record our objectives and in future we will
display the difference we are making,” says Mark Brooks,
operations director. “Our annual BSI audit requires us to measure
and prove our savings. We are already seeing substantial
reductions and as a team we are proud to be doing our bit.”
For more information, visit www.bsigroup.com/nov09iso14001
OCS, an international facilities services
group based in the UK, has achieved triple
certification to ISO 9001 Quality management,
ISO 14001 Environmental management and
BS OHSAS 18001 Health and safety
management with BSI.
OCS offers a wide range of property support
services from cleaning to security and catering.
The company provides an integrated delivery
solution under one point of management.
The organization sought to establish an
internationally recognized platform for
OCS’s approach to sustainable development.
ISO 9001 allows the organization to embark
on a process of continual improvement to
boost economic performance. Simultaneously,
environmental and social considerations have
been taken into account through ISO 14001
and BS OHSAS 18001. This triple certification
interlinks the management systems within
OCS and will help the company reach its
primary objective of an
integrated process.
OCS now plans to
implement similar
systems across the
remaining areas
of the business by
December 2009.
For more information,
visit www.bsigroup.com/
nov09certification
inbrief
OCS triple bill

BSI takes First
AdvantageSee hear now
How do you put a price on a brand? An
international standard in the making will
provide a consistent, reliable approach to
brand valuation.
Developed by ISO with input from BSI in the
UK, ISO/DIS 10668 specifies the requirements
for procedures and methods of monetary
brand value measurement. Aimed at both
brand consultants, and finance and market-
ing professionals, publication of the final
standard is expected in Summer 2010.
The standard specifies the requirements
for three approaches to brand valuation:
• Income Approach: measures the value of
the brand by reference to the present value
of its economic benefits
• Market Approach: measures the value of
the brand based on what other purchasers
in the market have paid for similar assets
• Cost Approach: measures the value of the
brand based on the cost invested in it.
Valuation inputs include assessments of
market data, brand strength (usually based
on factors such as awareness and loyalty),
brand relevance in its specific market and
legal aspects, such as rights.
“Brands are the largest single source of
intangible assets yet, historically, brand
valuation has been viewed as opaque,
subjective and unreliable – a bit of a black art,”
says David Haigh, CEO of valuation consultancy,
Brand Finance. “ISO/DIS 10668 recognizes this
and attempts to create a consensus on how
brands should be valued. The draft standard
represents global best practice in brand
valuation and marks a huge step forward in a
vital area of management concern.”
For more information, visit
www.bsigroup.com/nov09brand
Big thinking in Brand value
As part of its evolving governance, risk and
compliance strategy, BSI has acquired the
Supply Chain Security Division of First
Advantage Corporation.
“By synchronizing the supply chain security
applications with assessment services and
enterprise software solutions, BSI now offers a
unique proposition encompassing both supply
chain security and compliance,” says Dan
Purtell, vice-president, Supply Chain Solutions.
This strategic step emphasizes BSI’s vision of
comprehensive supply chain risk mitigation
solutions. The combination of services will
provide customers with a one-stop-shop for
assessing trade compliance standards across
the supply chain. Customers will be able to
assess supplier risk in a verifiable manner,
while ensuring cargo delivery is accelerated.
“Today is a significant step forward in our
ability to deliver risk and assessment solutions.
We have developed this portfolio with the goal
of automating the supplier risk assessment
process across the entire supply chain. Our
patented IP coupled with our capability of
delivering on-site risk assessments
globally advances BSI’s vision of a
seamless and robust offering in risk
mitigation,” says Todd VanderVen,
president BSI Americas.
For more information, visit:
www.bsigroup.com/nov09ac
Until now, there has been no strict guidance in the UK relating to how audiovisual (AV)
installations are carried out. This includes everything from computers and projectors to
interactive whiteboards, plasma screens and loud speakers. For AV installation
companies, processes can vary significantly.
BSI has been working closely with Becta, the government agency responsible for the
effective and innovative use of technology in learning, to develop a framework that will
help ensure increased safety and management of risks, while demonstrating due
diligence in these areas. The result, PAS 122 Specification for the installation of audiovisual
equipment in classrooms and general publicly accessible areas, is intended to give
improved assurance to customers and end-users of AV installation services such as
schools and other private and public sector organizations.
PAS 122 specifies requirements in the areas of health and safety, such as checking for
asbestos, and in the pre-install, install and post-install of AV equipment. In the post-
install for example, PAS 122 specifies that a full visual inspection of the installation
should take place, complete with audit trail and official sign-off.
Ultimately, it will provide a reference point for AV and electrical installers to ensure
that the quality of installations is raised to a sustainable level.
For more information, visit www.bsigroup.com/nov09av

Sustainability: more than “green”
High security
for Barclays
Security is a challenge at the best of times
for a retail bank. If you offer services via
the internet, security becomes even more
complicated.
For Barclays UK Retail Online Banking,
information security is at the core of their
business, which is one of the main reasons
the organization pursued and achieved
certification to ISO/IEC 27001 Information
security from BSI.
Certification to ISO/IEC 27001 means
that Barclays can demonstrate its active
compliance with the requirements of its
regulators and stand out from the crowd
in its marketplace when it comes to
protecting its customers.
“This is a really fantastic
achievement,” says Sean
Gilchrist, digital banking director.
“[Certification to ISO/IEC 27001]
shows that Barclays takes
information security seriously
and that Barclays’ customer
data is in safe hands.”
Organizations from business
to government are increasingly
seeking certification to manage-
ment systems standards in order
to address challenges facing the
world community, from the
globalization of trade to climate
change, security and healthcare.
For more information about ISO/IEC 27001,
visit www.bsigroup.com/nov09infosec
Sustainable development means taking into
account the social, economic and environmen-
tal impacts of business activities, not only for
the present but also for future generations.
Many in industry believe that a triple
bottom line best describes sustainability.
The triple bottom line goes by a few different
names, 3Ps (people, planet, profit), 3Es
(equality, environment, economy) or
economic, social and environmental.
To tackle all three areas, sustainable thinking
and practices have to be built into the way a
business is managed and reflected in the way
decisions are made. Long-term sustainable
development objectives should be backed up
with short-term targets and action plans.
Leaders need to think beyond the five-year plan
and start looking at the impact their business
will have 50 years down the line, and then
translate that into policies and practices that
filter all the way through their organizations.
Management system standards will help
organizations adapt and evolve the way the
business operates. They provide a robust
framework for good practice to ensure an
organization has an enduring and balanced
approach to economic activity, environmental
responsibility and social progress. For further
information on building a greener business,
visit www.bsigroup.co.uk/sustainable
inbrief
Gerda, a leading developer and manufacturer of products for the security
industry, has become the first company to be awarded the Kitemark for
thief-resistant lock assemblies, in line with BS 10621:2007 Thief resistant
dual-mode lock assembly.
The Kitemark, awarded by BSI, followed detailed examination of
Gerda’s products as well as its quality standards and business procedures.
It assures current and potential clients that the company’s new locks
meet or exceed the requirements of BS 10621:2007.
The Kitemark applies to thief-resistant lock assemblies in the
company’s G2000 range, which provide keyless exit, but with the option
of locking the thumbturn/handle to prevent exit from the inside.
This way, if someone breaks in through a window, for example,
items cannot be removed via the entrance door.
These locks, and the BS 10621:2007 standard itself, were
developed in response to requirements identified by Secured by
Design, a crime prevention initiative managed by ACPO CPI
Limited on behalf of the UK Association of Chief Police
Officers, working in conjunction with other stakeholders.
“Locks meeting the new BS 10621:2007 standard fill a clear
need in the market and offer enhanced security when
used on the main entrance doors of dwellings that have
an alternative means of escape,” said Nigel Shapland,
senior technical officer at the National House Building
Council (NHBC). “It’s very good news that Gerda has been
successful in gaining a Kitemark licence for these locks, as
this will encourage specifiers and purchasers to use them
and to benefit from the extra security they offer.”
For more information, visit www.kitemark.com
Locking down
the Kitemark®

VIEWPOINT
Data protection regulations mean that organizations need to process personal information in
a manner that protects the rights of the individual. However, they do not specify the most efficient
way to comply with the regulation. As a consequence, organizations often muddle their way through
and many are uncertain whether they are complying with the regulations or not.
Under the circumstances, standards continue to play an important part in ensuring compliance and
reassuring customers and clients that their information is safe and sound. Standards can be used to
identify and assist organizations in the development of policies, processes and technology to comply with the
regulations. For example, BS 10012 specifies a management system that enables organizations to put in place,
as part of the overall information governance infrastructure, a framework for maintaining and improving
compliance with data protection legislation and good practice.
Alan Shipman, director, Group 5 Training Limited
Question: This year marks the 25th anniversary of data
protection regulation in the UK. Does the fact that such
legislation exists mean that standards do not have
a big role to play in the data protection puzzle?
First of all, the fact that there is legislation in
place does not mean standards do not have a
role to play. Quite the contrary: in many cases,
standards offer a framework for businesses to
better prepare and comply with legislation. For
example, vast amounts of personal information
are handled by organizations of all sizes, across
– and between – the public and private sector.
Such information must be treated with the high-
est possible standard of care – not just because
of the manifold business benefits of ensuring
that personal data is collected, stored and
shared appropriately, but also because there is
a legal requirement to do so, such as under the
UK 1998 Data Protection Act (DPA).
However, according to a survey conducted
by BSI of over 500 UK SMEs, almost one in five
businesses admitted to having unwittingly
breached the DPA - not simply by failing to hold
personal information securely but by neglect of
other legal obligations. Moreover, a third of
businesses said that the complexity of the DPA
restricted their ability to comply with the Act.
This is where standards can play a vital role.
BS 10012:2009 Data protection. Specification for
a personal information management system,
published by BSI, provides a framework for
organizations to maintain and improve
compliance in this area. It’s the first standard
for the management of personal information
and can be used by any organization.
While legislation does not offer advice on
compliance, standards like BS 10012 can help
organizations create a tailored management
system, covering key areas such as training
and awareness, risk assessment, data sharing,
retention and disposal of data, and disclosure
to third parties. It sets the stage for compliance
both now and in the future.
Standards also benefit from the involvement
of a wide range of stakeholders. A draft form of
BS 10012 was developed by a panel of experts
including representatives from industry,
government, academia and consumer groups,
before a three-month period of public
consultation. This generated over 500
comments, each of which were reviewed by the
panel before the final version of the standard
could be published. The end result is a robust
standard that offers support to organizations
looking to set-up
and monitor a system
for managing their
compliance with data
protection legisla-
tion. The standard
is supported by
BSI’s new Online Data
Protection Tool, which
assists organizations in
meeting their legal requirements.
We have already seen impressive
take-up of BS 10012 from a range of sectors,
including central and local government but also
banking, healthcare, policing, charities,
companies engaged in clinical trials; anywhere
the safe stewardship of personal (sometimes
sensitive) data is of paramount importance.
By becoming more confident in how they
lawfully manage such information, we believe
organizations will also deliver better customer
service, and in these still-uncertain times, that
can be a real competitive advantage.
Mike Low, director, Standards, BSI
“...standards offer a framework for businesses
to better prepare and comply with legislation”

Cover story: Innovation
10 business standards November 2009
The World Wide Web. The iPhone.
Electric cars. Turning ideas – both
big and small – into successful real
world products and services has
brought huge economic and social
rewards. John Coutts reports on the
ongoing importance of innovation.
Big ideas
“Innovation is important. It creates value
through helping businesses become more
competitive and profitable,” says Lord
Drayson, UK Science and Innovation Minister.
“It also benefits society through developing
products and services that address the needs of
business and consumers.”
Innovation is also about investing in research
and development. And it includes the creation of
new business models, as well as the processes that
support them. In a fast-changing world, stresses
Lord Drayson, the need to embrace innovation is
greater than ever.
“The business environment is changing
dramatically. The impact of the recession and
increasing global economic competition, the need
to make our patterns of living more sustainable
and resource-efficient, reducing our greenhouse
gas emissions and the needs of an ageing
population will drive significant change,” he says.
And, he warns, organizations that fail to
innovate could face a bleak future: “The
businesses that survive and prosper will be those
that are capable of adapting, innovating and
finding new ways of creating value. Those that
do not build their capacity to innovate will be
overwhelmed
by these drivers
of change.” The
UK Government
is taking this view to
heart, launching the iawards to celebrate and
emphasize the need for innovation.
Held in London’s Science Museum in
November 2009, the iawards are the first of
their kind to be backed by government and
will showcase cutting-edge British science and
technology. The award scheme is run by the
Department for Business, Innovation and Skills
(BIS), with categories covering everything from
life sciences and digital communications to
high-tech buildings and green energy.
Backing innovation makes economic sense:
in the slump years of the 1930s, for example,
Britain’s then new electrical and automotive
industries flourished while traditional
businesses went to the wall. But by its very
nature, innovation can be a risky business.
And that’s where standards can help.
“Standards enable the diffusion of
innovation into the marketplace and the
innovative development of products and
services by setting out ground rules, common
terminology, development methods and
measurement techniques, such as biometrics,”
says Lord Drayson. “They can help to
propagate innovations, and hence to enable
economic benefit to be derived from them.
They do so by spreading acceptability of an
innovation in the market, and by enabling
other suppliers to incorporate the innovation
in their own products.”
Small beginnings
Nanotechnology, which manipulates matter
at the molecular and atomic level, is a case in
point. It’s at the heart of a growing range of
innovative products and systems, with
applications in everything from cosmetics to
computing, medicines, medical devices, food
and energy storage.
According to some estimates, global revenues
from the nanotech sector could hit £1.5trn in
For more information on how standards could help you innovate, visit: www.bsigroup.com/nov09innovation

“The businesses
that survive
and prosper
will be those
that are capable
of adapting,
innovating
and finding
new ways of
creating value”

the next six years. By 2015, four per cent of all
output in the manufacturing and materials
sector could incorporate nanomaterials. The
impact is set to be even greater in specific
sectors: 16 per cent of medical devices and 50
per cent of electronics and IT equipment could
be nano-enabled within five years.
Nanoparticles are minute – one nanometre is
a millionth of a millimetre – but the commercial
potential of the innovations that spring from
nanotechnology is huge. Today, there are about
1,000 nano-enabled products on the market and
the number is growing rapidly.
But in this technological Klondike, there are
dangers too. A recent report on seven Chinese
workers suffering from lung disease that may
have been the result of exposure to
nanoparticles prompted speculation and concern
when it was released. Reports on the story
ranged from the level-headed – including
analysis of the mitigating factors involved, such
as the extremely poor industrial hygiene
conditions – to the inevitable tabloid fodder.
The ability to address the environmental,
health and safety risks associated with
nanotechnology is of critical importance.
Standards help businesses to make sense of
nanotechnology and to manage the risks
involved, beginning with a commonly agreed
vocabulary. BSI’s pioneering nanotech standards
include a series of Publicly Available
Specifications (PAS) documents that provide
comprehensive guidance on the terminology
associated with nanotechnology.
“This enables people to have a dialogue
with each other,” explains Marcus Long,
head of external affairs at BSI. “Whether
that dialogue is between suppliers and
customers, fellow researchers or businesses
and regulators, if they can understand what
innovation is an incremental process that brings
together diverse strands in new and unexpected
ways, rather than being a single giant leap.
Biometrics is one such development.
Biometric authentication systems are used to
confirm that people are who they say they are.
It has become a fundamental part of many of
today’s secure identity systems. Applications
range from passports to staff ID cards.
Biometrics is not one technology, but
several. It brings together sophisticated
computer hardware, complex algorithms
capable of comparing millions of records and
high-tech data collection apparatus for
scanning unique human characteristics such as
fingerprints and iris patterns.
Originally driven by massive public sector
projects, such as electronic passport schemes,
commercial biometric applications are expected
to assume increasing importance. These include
entry control systems for buildings and even
access to bank accounts.
According to recent projections,
annual revenues generated by the
biometrics industry worldwide are set to
grow from just over £1.5bn today to
around £6.5bn by 2017, with compound
annual growth of around 20 per cent.
they’re talking about, they can have a sensible
conversation about managing that risk.”
BSI is also helping organizations to manage
the physical hazards associated with microscopic
particles. PD ISO/TR 12885:2008 provides
authoritative guidance on preventing adverse
health and safety consequences, while
PD 6699-2:2007 provides information on risk
assessment, control and disposal of nanomaterials.
In tandem with providing industry-specific
guidance, BSI provides organizations with the
tools they need to cope with the challenges
common to all businesses. Risk management is
one of those challenges. BS 31100 Code of
practice for risk management offers a
framework for developing effective risk
management strategies. Standards help prevent
potential problems, and businesses that
implement a standard are better placed to
exploit new opportunities.
“Risk and innovation are intrinsically
linked with one another,” says Long. “Risk
management is part of the innovation work
that any organization must do. BS 31100 takes
people through principles that can be applied
to the innovation of products and services,
and systems as well.”
Big on biometrics
Not all technological advances are as
spectacular as nanotech. More often than not,
To download a free copy of Innovation – the role of standards, visit: www.bsigroup.com/nov09innovationpub
“Risk and innovation are
intrinsically linked with one
another. Risk management is
part of the innovation work
that any organization must do”

Biometrics is a non-intrusive technology
and biometric systems do not pose a direct
physical risk to people – data is gathered using
sophisticated cameras, so there’s no direct
machine-to-person contact.
The standards and guidance surrounding
biometrics therefore address the practical and
commercial challenges facing the sector –
particularly the need for interoperability. That’s
critical for the creation of large, complex
systems. Common rules help the industry to
grow, simplifying integration and opening up
the market for multiple vendors. Standards
include the BS ISO/IEC 19794 series, which
covers data interchange formats.
“Interoperability is one of the key
statements we make about how standards are
used,” emphasizes Long. “It provides people
with a basic framework to build innovative
solutions. It can often be just one small element
that makes the absolute difference to a product
or a service. Standards can help people to
concentrate on the innovative part, because
the rest is sorted out for them.”
The ability to share knowledge effectively
is vital in the quest to create better products
and services. Knowledge management (KM)
plays a decisive part in this process, speeding
up the generation and implementation of new
ideas. And it benefits businesses of all sizes, from
the smallest SME to the largest multi-national.
BSI supports this process, with guidance that
includes PAS 2001 Knowledge management.
The changing standard
of standards
As well as underpinning innovation, standards
themselves are becoming increasingly innovative.
The development of the PAS is an example.
A growing number of standards are now
published as a PAS before evolving into fully-
fledged standards. This allows businesses to get
their hands on high-quality information at a
much earlier stage than was possible in the past.
Guidance of this sort helps address new
economic, social and policy needs. And it
provides a valuable alternative to regulation
as a mechanism for achieving compliance.
PAS 100 Specification for composted materials is
one such standard. Developed for the
government-backed Waste and Resources Action
Programme (WRAP), the new standard was
developed in record time to meet the need for a
specification to deal with recovered waste.
“Standards development is not just about
innovating highly scientific new areas,” notes
Long. “It’s also about innovation in business
processes and areas such as sustainability.”
For example, PAS 2050 helps organizations
accurately assess greenhouse gas emissions and it
highlights the way in which standards contribute
to green innovation.
“This is the first substantial standard
to enable organizations to measure the
embedded greenhouse gas within products
and services,” explains Long. “In an area
where people are starting to clamour for
greater clarity and assurance from
organizations about the claims they are
making, this is an innovative standard that
provides the tools to actually do this.”
In a world increasingly crowded with
innovative goods and services, the demand
for accountability is now greater than ever. And
in the realm of healthcare and medical devices –
the technologies that literally touch our lives –
rigorous independent technical assessment plays
a vital role in protecting the patient.
BSI plays a decisive role in this arena, with
groundbreaking guidance such as PAS 83
Guidance on standards, standardized methods
and regulation for cell-based therapeutics, from
basic research to clinical application. The PAS
provides organizations at the cutting edge of
medical science with a roadmap through the
maze of legislation and guidance surrounding
new cell-based therapies.
Although not applying to regenerative
medicine, in other areas visible proof that
products and service are safe is provided by
BSI’s trusted Kitemark®
. This demonstrates to
consumers and specifiers that the things they buy
meet rigorous quality processes and production
criteria. Kitemark®
schemes cover a huge array
of products and services, from healthcare and
medical devices to construction, engineering
and electrical equipment.
“Whether it’s about helping an industry
or sector from the outset, being able to
communicate, providing greater interoperability
or a greater understanding of what’s going on,
standards play a critical role in supporting
innovation,” says Long. “To create those
standards, we talk to government, academia,
businesses, consumers, researchers, the third
sector – and we listen. Our ability to
communicate and to build communities helps
us to help our customers stay ahead.” ■
James Cann (left) of the BBC’s
Dragons’ Den and Lord Drayson
at the launch of the iawards.

Energy management is now ranked as
either “important” or “very important”
by four out of five businesses, according
to a recent BSI survey. And its significance
is expected to increase over the next two
years, with energy a board-level issue for
a growing number of firms.
With the government’s Carbon Reduction
Commitment (CRC) (now called the CRC
Energy Efficiency Scheme) set to impose
mandatory caps on emissions from April 2010,
including penalties for non-compliance, energy
efficiency is something companies cannot
afford to ignore. Because CRC requirements
will get progressively tougher as time goes by,
one-off improvements are not enough.
The survey findings and the impending
CRC requirements coincide with the
September launch of BS EN 16001 Energy
management systems. The new standard
allows organizations to improve energy
efficiency, cut greenhouse gas (GHG)
emissions and reduce energy costs.
It also meets the growing demand for
a formalized approach to capturing and
accounting for energy efficiency improve-
ments through the creation of an Energy
Management System (EnMS).
“BS EN 16001 offers a structured framework
to underpin ongoing improvements in energy
efficiency,” says Mark Fraser, BSI’s group
product manager for sustainability. “Often,
organizations carry out energy efficiency projects
and it is just one hit. But with the new standard,
energy efficiency becomes embedded within the
culture of the organization. It’s about looking for
continuous improvements.
“CRC has the effect of ratcheting down
year-on-year, so you have to keep improving
your energy efficiency,” emphasizes Fraser.
“Implementing BS EN 16001 allows
businesses to manage that process and it
puts them in control.”
Turning on to energy management
The new standard is designed to complement
ISO 14001, the environmental management
systems standard. BS EN 16001 provides a
tighter focus on the energy aspects than is
covered in the environmental standard.
As well as aiming to cut energy demand
and save money, implementing the standard
can help to insulate businesses from volatile
energy bills. With companies trading on
increasingly slender margins, a repeat of the
fuel price shocks of 2008 could push
hundreds of businesses to the brink.
Critically, the new standard commits
senior management to adopt a policy of
reduced energy use and promotes cultural
Big Issue: Energy management
Switch off a light, turn off computers, change
suppliers – it’s all well and good to strive for
improved energy management, but it will only be as
successful as the people behind its implementation.
John Coutts shines a light on the subject.
Energy
management:
the next stage
change. Energy-saving endeavours have
traditionally been the preserve of individual
enthusiasts. But setting up an energy
management system locks-in an enterprise-
wide commitment to efficiency improvements.
BS EN 16001 has been launched following
an extensive pilot sponsored by the UK
Government’s Department for Business,
Innovation and Skills (BIS), with participants
including Virgin Trains, SKF, Robert Wiseman
Dairies plc, the City of London Corporation
and ND Metering Solutions, which designs
and manufactures advanced electricity
metering equipment.
The standard is designed to be as transparent
and easy to use as possible. Enterprises that
choose to implement BS EN 16001 must
establish minimum reduction targets for each
Photography:Photolibrary
For more information on the energy management standard, please visit: www.bsigroup.com/nov09energystandard

Online support
A new web-based tool that
helps organizations implement
BS EN 16001 Energy management
systems has now been introduced
by BSI. The online self-assessment
tool provides practical step-by-
step guidance and will allow
businesses to plan, check and
review their implementation
procedures, with feedback on
what needs to be done to meet
the requirements of the standard.
To find out more about the
online self-assessment tool,
please visit: www.bsigroup.com/
energyonline
EnergY training
The new standard is supported by a comprehen-
sive training package, according to Victoria
Barron, BSI’s product marketing manager for
sustainability: “BSI recognizes that, for many, an
energy management system is something quite
new. We offer a range of energy management
systems training courses for those who are new
to the standard and management systems, as
well as those who need to audit and improve an
existing EnMS. Furthermore, our courses will
help organizations to understand the benefits of
becoming certified to BS EN 16001.”
Businesses of all sizes can benefit from the
creation of an EnMS, says BSI’s Mark Fraser:
“For SMEs in particular, implementing an energy
management system sends out a strong signal to
customers and it’s a vital first step in becoming
more environmentally responsible,” he says.
“The UK Government is going to have to limit
GHG emissions across more organizations and
more sectors in order to meet ambitious national
GHG reduction targets. This new standard will
allow many organizations to understand and start
managing their energy-related emissions ahead of
an obligation to do so.” ■
significant “energy aspect” identified in an initial
review. Organizations must then establish
reliable ways of measuring consumption data,
such as automatic energy metering.
Ian Richardson, BSI’s committee manager
for developing sustainability standards, explains
that BS EN 16001 was developed by experts in
energy efficiency and energy management from
across Europe, and that the UK was particularly
active in strengthening the standard and its
‘measurement’ aspects. “The standard
encourages organizations to know which parts
of their business consume the most energy and
hence how they can go about reducing these
elements,” he says. “This measurement, whether
it be through metering or sub-metering, allows
identification of significant energy aspects,
giving companies who use BS EN 16001 the
tools to reduce their costs and take steps to
greater energy efficiency.”
While organizations are able to self-certify
to the new standard, it’s anticipated that many
will opt to take the full certification route,
with regular independent assessments to
demonstrate to customers and stakeholders
that energy consumption is being managed
effectively and – critically – improved.
A certification scheme that enables
organizations to be assessed independently and
certified to BS EN 16001 is being developed by
BSI and a pilot assessment programme is now in
progress. A number of organizations that have
implemented BS EN 16001 are currently being
considered for the programme. Assessments are
due to start in November 2009 and the pilot
will run through January 2010.
For more information on energy management certification, please visit: www.bsigroup.com/nov09energycertification
“For SMEs in particular,
implementing an energy
management system
sends out a strong signal
to customers and it’s a
vital first step in becoming
more environmentally
responsible”

Eurocodes: the story builds
From March 2010, a new set of European
structural design codes for building and
civil engineering works, conceived and
developed over the past 30 years, will
replace the existing national standards.
These standards, broadly, cover the
requirements for mechanical resistance,
stability, and resistance to fire.
Eurocodes will be required in the
development of all European public works
and are likely to become the de-facto
standards for the private sector – both in
Europe and worldwide.
The change may sound seismic, but
in fact BSI has been publishing Eurocodes
since 2002 and will complete full publication
by the end of this year.
The objective of this pan-European
harmonization is to level the playing field for
contractors across Europe by eliminating the
national standards that have been a barrier to
penetrating non-domestic markets. Additionally,
there is plenty of evidence that the codes will be
used further afield than Europe – Singapore is
already adopting them and BSI has registered
interest in China and India.
Sector Story: Eurocodes
Building change
In the still-turbulent wake of the recession, what new
challenges is the construction sector going to face and
how do standards fit in? Wilma Tulloch reports.
There’s reason to believe that the beginning
of the end of the recession in construction is in
sight. The UK’s Office for National Statistics
reported in early September 2009 that the fall
in construction output was at the lowest level
for a year. And in the hard-hit housing sector, a
significant tide began to turn as house building
starts rose 63 per cent on the previous quarter
(though this was still nine per cent down on the
same quarter of 2008).
This prompted Brigid O’Leary, senior
economist at the Royal Institution of
Chartered Surveyors (RICS), to comment that
“the dramatic scaling back in house building
activity since the onset of the credit crunch
has probably run its course.”
What now? Even as economics have
preoccupied the industry for the last 18
months, changes have continued to be
introduced in other areas.
In particular, a significant change is the
impending replacement of national structural
engineering codes with Eurocodes in March
2010. In addition, a new standard is
addressing the growth of sustainability in the
sector and a newly-established standard is
making an impact on Life Cycle Costing.
For more information on on Eurocodes, visit: www.bsigroup.com/nov09eurocodes
“The dramatic
scaling back
in house building
activity since
the onset of the
credit crunch
has probably
run its course”
Photography:Getty

Conversely, it also opens the UK market
to overseas firms, but Jonathan Griffin, BSI’s
head of market development for construction
is not concerned: “The engineering profession
in the UK is very strong and well able to
compete,” he states.
Meanwhile, what is the industry itself
making of the transition? BSI survey results
from July 2009 found that around 85 per cent
of Britain’s structural design engineers expect
to be using Eurocodes by March 2010 –
although slightly less than one-third of those
surveyed are using them already.
Steve Denton, director of bridge and
structural engineering at Parsons Brinckerhoff
and a visiting professor at the University
of Bath, believes the transition represents “a
very significant change for the UK industry”.
“It is not surprising that many designers
have yet to transition to Eurocodes,” Denton
adds. “Designing to British and European
standards in parallel for an extended period
would be inefficient, and a full transition
was not possible until National Annexes
were published.
“The withdrawal of conflicting standards
in March 2010 provides a major impetus
and many organizations are well advanced
in implementing their transition plans.”
For instance Parsons Brinckerhoff –
which is one of the world’s leading
planning, engineering, and programme and
construction management organizations –
has been preparing for the transition for
almost 10 years as well as supporting its
clients in managing the change.
The BSI survey also indicates that the
UK industry is keen to take advantage
of the international opportunities afforded
by the codes, with 60 per cent saying that
access to other European national annexes
is essential or desirable.
Denton further notes that change is
inevitable. What is crucial, he says, is
that the industry manages the change as
effectively as possible.
Sustainable construction
A perhaps more far-reaching and long-term
change in construction is the growing demand
for sustainable practices along the entire life
cycle of the build process. The UK Govern-
ment is now looking for all new homes and
schools to be zero carbon by 2016 (by 2015
For more information on the standard for the responsible sourcing of construction products, visit: www.bsigroup.com/nov09bs8902

For more information on the lifecycle costing standard, visit: www.bsigroup.com/nov09lifecycle
Sector Story: Eurocodes
in Wales) and for all non-domestic public
sector buildings to be zero carbon by 2019.
In addition, Site Waste Management
Plans, Energy Performance Certificates and
use of the Code for Sustainable Homes have
become mandatory, and use of the BREEAM
environmental assessment methodology is
growing quickly. Finally, the government’s
Strategy for Sustainable Construction,
although not legislation, is setting the
future direction of the sector.
One response to the growing need for
sustainable buildings has been the ongoing
review of the materials being used, quite
literally, from the ground up.
In 2008, the Construction Products
Association, representing the UK’s manufac-
turers and suppliers of construction products,
components and fittings, turned to BSI for
help with identifying sustainable building
materials. These sit at the core of sustainable
building practice, but aside from the well-
established Forestry Stewardship Council
scheme for timber, there is a lack of trusted
and consistent information for procurers to
distinguish between sustainable and less
sustainable products. Moreover, the industry
needed something that would allow it to
comply with government legislation.
The result is the newly
published BS 8902,
a specification
for responsible
sourcing sector certification schemes for
construction products. The standard covers
construction materials and products,
everything from timber, concrete and steel
to PVC window frames.
“The standard outlines a series of
requirements for schemes to be set up by each
industry sector to support the responsible
sourcing of construction products,” explains
Katherine Hunter, BSI’s head of market
development for sustainability. “The next
stage is for sector scheme councils to develop
their own schemes in line with BS 8902.”
Hunter says that there has been a huge
amount of interest in the standard thus far,
from both government and the industry.
Life Cycle Costing
We all want to know what things cost
before we buy them. The people who
purchase buildings are no different. For a
number of years, it has been the practice in
construction – among other disciplines and
especially in the public sector – for a “life
cycle cost” to be calculated. That means the
initial capital cost plus the on-going running
and maintenance costs over a fixed term of
years, with the term defined by the client.
In the case of buildings and other
infrastructure, there has been no standard
way to make that calculation. In 2008,
ISO 15686-5 Buildings and constructed
assets. Service-life planning – Part 5: Life-
cycle costing was published to address life
cycle costing (LCC). (“Whole life costing”
is a term used in the UK which covers a
slightly broader methodology including things
like finance and income from land sale).
There is broad agreement that the
standard was necessary. Kathryn Bourke
of Whole Life Ltd, specialists in long term
construction performance, cost and value,
points out that the lack of a standard
resulted in client distrust of the results
of life cycle cost analysis.
“There was no comparability between
different approaches,” Bourke says.
“Without client trust in such analysis,
it just doesn’t happen.”
“The
withdrawal
of conflicting
standards in
March 2010
provides a
major impetus
and many
organizations
are well
advanced in
implementing
their transition
plans”

Ed Bartlett, director of whole life costing
for Balfour Beatty Capital, the investment
arm of the UK’s largest constructor, concurs:
“Situations can arise where different people
do it in different ways and give very different
answers to clients, so decision makers can’t
select the right option. Transparency between
advisors, designers and suppliers to measure life
cycle impacts: “Previously, it was confined to
PFI-type contracting where the bidders had to
assess the longer term costs because they were
taking them on in the contract.”
Meanwhile Bartlett has already seen the
standard “make the step from public sector PFI
and PPP into public sector design and build”.
Moreover, the standard enables
constructors to build better and greener; and
it is beginning to influence design. As to
“better”, Bartlett notes that there is often
some additional capital investment that needs
to be made in order to get longer term
savings, which result in a higher cost option
initially. Using the standard means that clients
can see where they will get the cost of quality
back during the lifetime of the building.
Both Bourke and Bartlett also agree
that the standard is filtering through to the
benefit of systems and product suppliers.
Says Bourke, “There’s a knock-on
effect throughout the supply chain because
designers need service life inputs from
suppliers and manufacturers, and both start
to optimize designs to take account of the
life cycle impacts.”
In terms of “greener”, Bartlett says that
Balfour Beatty has used LCC to evaluate
renewable technology for some time “to
demonstrate options like biomass and ground
source heating and sell them. The standard
gives you a better mechanism to evaluate
those options.”
Bourke adds that when assessing life
cycle impacts in respect of carbon emissions,
for instance, “you clearly see the importance
of considering passive measures to reduce
energy consumption from the earliest stages
of design. These are options that become
impossible or prohibitively expensive to
‘bolt on’ at a late stage of design.
“You can also see the relative
contributions of these measures to overall
carbon reduction,” she concludes. “And
there’s going to be increasing awareness
of this as requirements like the Carbon
Reduction Commitment start to take
effect over the next few years.” ■
BSI and Eurocodes
BSI has played a major role in the Eurocodes implementation group and is
also undertaking a number of initiatives to make it easier to use the codes.
These include a series of guide books on using Eurocodes to be published
in 2010 following on from the well-received Structural Eurocodes
Companion (available free from www.bsigroup.com/eurocodes).
An online service is also being developed, in which all codes, UK annexes
and non-contradictory complementary information will be integrated for
ease of access.
valuations gives clients confidence that they’re
getting a more legitimate and accurate answer
because they understand the assumptions
behind it.”
What will be the impact of BS ISO 15686?
Bourke feels it is already starting to be clearly
felt in the UK, with major clients expecting their

Photography:Getty
According to the Environment Agency, the
UK’s current landfill waste sites will reach
capacity in about seven years. This statistic,
however, belies the situation in particular areas
of the country. In some parts of Wales, for
example, landfill sites have as little as three
years left to run before they will fill to bursting.
That means that authorities must either build
yet more capacity, setting aside land that could
be used for other things, or try to change the
existing practices of businesses and consumers.
Not surprisingly, some authorities are trying
to do the latter. Wales, for example, has a
programme to reduce landfill from the construc-
tion industry – the biggest single contributor to
landfill sites. As part of this programme,
Construction Excellence Wales (CEW), an
umbrella group for the building industry, has
introduced a new publicly available specification
(PAS 402) on waste management, with backing
from the Welsh Assembly.
PAS 402 was created to help waste
management organizations demonstrate they
are meeting a framework of best practice
performance, thus diverting as much waste
away from landfill as possible. In time, CEW
and the Welsh government hope PAS 402 will
significantly reduce overall landfill use by
driving behaviour-changes across procurement,
construction, and the waste industry.
Big Issue: Waste management
The things we throw away in the UK today may resurface
one day soon, if recent government statistics are to be
believed. Landfill space is running out and managing
waste isn’t something we can afford to sweep under
the rug in the long term. Ben Schiller investigates.
Waste not,
want not
Don’t skip any steps
Emma Cottrell, waste programme manager
for CEW, says the project grew out of the
problem that construction companies could
not be sure that the skips they were taking
to landfill were being dealt with adequately.
“When we started talking to construction
companies, we found that a lot of them were
relying on waste management organizations
for the data on how well they were doing.
When we interrogated the data, it was not
holding up,” she says.
While waste management firms could
show what happened to waste in the
aggregate, they were unable to corroborate
data for individual firms. There was also no
standardized way to record recovery figures
(the amount diverted away from landfill),
which would allow a third-party to make
comparisons between firms’ performance.
PAS 402 was launched in July 2009 following
nine months of design and consultation involving
a range of stakeholders. CEW also signed up
10 so-called “Pathfinder” companies as first-
adopters for the new scheme – these have now
become PAS 402 advocates in the Welsh industry.
The framework covers areas such as
operational control, risk management, staff
competence and performance review, producing
both quantitative and qualitative data. The data
For more information on the waste management PAS visit: www.bsigroup.com/pas402

University and BRE Wales, as well as the
10 Pathfinder companies.
The consultation process, based on a draft of
the specification, involved a further 90 stakehold-
ers. BSI project manager Alex Kay says the aim
was to ensure that the document was relevant
and that there was consensus among the different
interested parties about the way forward.
Although the project is still in its early days,
the pilot companies have already published
impressive results. Since September 2008, they
have managed to divert between 46 and 83 per
cent of material that would have ended up in
landfill to other uses. One specialist company –
Derwen, in Neath – reduced the amount of
inert waste it was sending to landfill to zero.
The Welsh Assembly Government’s target is
that 85 per cent of construction and demolition
waste be re-used and recycled by 2010.
Cottrell says the act of reporting is likely
to lead to progressive improvements over time:
“They have put their performance out there,
so they want to improve. It enables them to
see areas of their business that are perhaps
deficient, where they could make additional
savings. We have a lot of companies that have
made investments this year to bring up their
recovery rates, so the numbers should be a lot
better next year,” she says.
It may be that PAS 402 will be used outside
Wales as well. Jennings says BSI has already
been in touch to see if CEW can help with a
roll-out to parts of England, Northern Ireland
and Scotland. Kay says wide applicability was
always built into the process, and partly
explains the long list of stakeholders.
“These sorts of specifications can have quite
wide usage, so we wanted to make sure that
our strategy here fits with other regional
strategies in England, Northern Ireland and
Scotland. Representatives from those regions
were included in the consultation as well.”
More immediately, the next step is to get
more Welsh companies to participate. Jennings
says: “What is needed now is for the numbers
to grow to a level where we can persuade
devolved government and local authorities to
actually specify it in their procurement process.
If that happens, the companies operating to the
PAS would certainly see a business benefit.” ■
produced by the companies is accredited by
UKAS, the national accreditation service.
Cottrell points out that the motivation
for the companies involved is that PAS 402
separates them from the crowd: “It enables
these companies to demonstrate that they
are diverting materials from landfill in
an independently verified way.”
Initially, the companies had the direct
incentive of winning business as part of public
procurement projects, which tend to have stricter
environmental requirements than private sector
ones. But, says Cottrell, companies are approach-
ing CEW “because they think it’s a good idea and
without us having to push it with them”.
Don’t waste time
CEW approached BSI in May 2008. After
scanning through existing
standards, BSI assured
Cottrell and her colleague
Paul Jennings that their idea
would be sufficiently unique
to be taken forward.
BSI formed a steering
group to develop the
framework along with
the Welsh Assembly, the
Environment Agency,
Swansea Metropolitan

Our conferences bring together key players to provide
the latest information on standards and best practice,
to debate the latest trends, regulations and issues, and
to give opportunities for delegates to take part in open
discussions and debates led by panels of expert speakers.
In addition, these conferences may be accompanied by
workshops to provide guidance and practical advice. Past
conferences have covered topics as diverse as business
continuity, health and safety, employee screening,
sustainable design and cleanroom contamination.
CONFERENCES
Come and visit us at the following
events where BSI will be participating:
Institute of Decontamination
Science Annual Conference
23-25 November 2009
Hilton Hotel, Blackpool
Occupational Health and
Safety Conference
24-25 November 2009
Dexter House, London
BSI speaker and training workshop
on 25 November
Big 5
23-26 November 2009
Dubai
Online Information 2009
1-3 December 2009
Grand Hall Olympia, London
Stand 620
3rd Annual Flight
Operations Conference
3-4 December 2009
Amsterdam

For more information on conferences, please visit
www.bsigroup.com/conferences, phone Customer Services
on +44 (0)20 8996 9001 or email info@bsigroup.com.
Exhibitions
OCCUPATIONAL HEALTH
AND SAFETY (3rd ANNUAL)
A Healthier Workforce,
a Healthier Business
24-25 November 2009
London
Good health and safety is good busi-
ness. Are you prepared for the effects
of recession on your OHS practices?
www.bsigroup.com/ohsconference
SECURITY SUMMIT
incorporating
Manned Security Conference
and Electronic Security and
Fire Detection Systems
Conference (27 Jan)
26-27 January 2010
London
Do you install or maintain security
and fire detection systems, or
manage manned security services?
This conference offers guidance and
best practice case studies.
www.bsigroup.com/securitysummit
EUROCODES
MASTERCLASSES
Spring 2010
For further details and to register
interest, see:
www.bsigroup.com/
eurocodesmasterclasses
PROPOSED BSI
CONFERENCES
IN SPRING/SUMMER 2010
ACCESSIBLE BUILDINGS
CARBON NEUTRALITY
FLOOD RISK
INFORMATION SECURITY
BUSINESS CONTINUITY
MANAGEMENT
BIOENERGY
CLEAN ROOMS
DATA PROTECTION
For further details and to
register interest, see:
www.bsigroup.com/conferences

TRAINING
BSI provides training to organizations of all sizes and
in every type of activity in order to develop your systems
and improve your people.
FAST FORWARD TO NEW COURSES
New data protection course
Newly added to the BSI training portfolio is The Introduction to
BS 10012:2009 Data Protection course. Designed for anyone with
data protection responsibilities, the course is based around the
British Standard for Data Protection. Attendees will learn how to
develop effective and consistent processes to avoid the penal-
ties and reputational damage associated with data protection
breaches and to remain compliant with the Data Protection Act.
Managing and working safely
BSI introduces two new eLearning courses in association with
IOSH and Learning and Safety4Business to support the effective
introduction of health and safety management systems. Aimed at
both workers and managers from any sector requiring a grounding
in health and safety essentials, these IOSH accredited courses
(Managing Safely and Working Safely) are industry recognized
qualifications which can form part of a blended learning solution.
For further details about any of the BSI courses
please visit, www.bsigroup.co.uk/training
2010 FREE Business Forum
For more information: www.bsigroup.co.uk/forum10
New titles
Now available: three new books
from BSI for your reading list.
How “quality” is applied within organizations is evolving. A quality manage-
ment system needs to focus on how an organization operates day-to-day
to deliver business objectives in an effective way. This fully updated three-
book series reflects the ISO 9001:2008 revisions and current learning.
Each edition offers a different perspective and free sample chapter down-
loads are available on each edition’s web page.
Understanding ISO 9001:2008 and
Process-based Management Systems (2nd Edition)
The book was written to help the reader to understand exactly how
their organization operates, decoding ISO 9001:2008 and explaining it in
business terms. It examines the impact of process-based management,
outlines what is required to achieve certification and advises how to build
the foundations for business improvement beyond ISO 9001:2008.
Price: £45*
BSI Order ref: BIP 2013:2009
www.bsigroup.com/bip2013
Creating a Process-based Management System
for ISO 9001:2008 and Beyond (2nd Edition)
ThebookexplainstheunderlyingprinciplesbehindtheISO9001standardand
itscorerequirementofprocessmanagement,toensurethebusinessmanage-
mentsystemisforwardlooking,whiledeliveringhighperformanceagainstthe
requirementsofISO9001:2008.
Price: £45*
Process Management Auditing for ISO 9001:2008 (2nd Edition)
This book sets out techniques for planning, carrying out and assessing
process audits. It can help an organization’s management identify and
make the changes needed to improve business performance. Among
other things, it examines what businesses should now expect from their
internal and external auditors; what auditors should expect from
businesses; and tools and techniques to use.
Price: £45*
*Plus PP – UK standard delivery £5.95
(inclusive of VAT); Rest of World standard delivery £9.95
(plus VAT if applicable).
Business and process
improvement
Business continuity management
Complaints management
Environmental management
Fire safety
Food safety
Greenhouse gas emissions
Information management
and law
Information security
Integrated management
ISEB
IT service management
Lean Six Sigma
Management development
Medical devices
Occupational health and safety
Personal development
Process improvement
Quality management
Security screening
Social accountability
29April–Birmingham
27May–Manchester
10June–London
7October–Cardiff
11November–Edinburgh
The BSI Training programme includes
the following course topics:
New Autumn Training Schedule now available
at www.bsigroup.co.uk/training

By any reckoning, the “Barlow Shed”
in London’s St Pancras International
was an extraordinary feat of Victorian
engineering when the station was first
opened in 1868. The vaulted roof
making up the bulk of the “Shed”
measured 689 feet long by 100 feet high,
and its 243-foot span made it the largest
enclosed space in the world for years.
Despite this amazing engineering
accomplishment, the station fell into
disrepair during the course of its history,
hitting its lowest ebb during the 1960s
when the station was almost shut down.
Public outcry prompted the government
to save the station, though proper
restoration activity did not begin until
the mid-1990s, with the prospect of the
station acting as a terminus for the new
high speed Channel Tunnel Rail Link.
The restoration work was a truly
mammoth task, requiring significant
quantities of specialist glass for many
areas of the building’s infrastructure.
Kite Glass, based in Weybridge, was
given the task of supplying the glass
on the platforms, central concourse,
balustrading, stairways and travellators,
plus the glass for the Undercroft (the shops
underneath). In all, Kite Glass supplied
over 3,000 separate pieces of glass for the
St Pancras International project.
Toughened safety glass
Supplying the right glass for the job was not
a new experience for Kite Glass, though these
quantities would be a bit daunting to many
other organizations. The company entered the
specialist toughened glass market in 1985,
focused on manufacturing and supplying
products that meet the highest standards for
quality and performance.
Among other things, it develops many
special products, including architectural
glasswork for staircases, floors and balustrades,
as well as customized glazing for ships, trains
and road vehicles. And virtually all of its
products have achieved Kitemark®
certification.
“Toughened glass is almost always used
in applications where consistently meeting
performance specifications is an essential
requirement for safety,” explains Leroy Reed,
director of Kite Glass. “Specifiers are very
careful about selecting suppliers and are
always looking for reassurance that their
products are manufactured and tested to the
highest standards. The Kitemark – which is
recognized by 91 per cent of the UK
population as a symbol that signifies
quality, safety and reliability – has
proved itself to be one of the most
effective ways of providing that
reassurance. Over the years, it has
undoubtedly opened doors for us,
and it also makes it much easier for
us to meet the tender process.”
To help it maintain the very high
standards it sets itself for product
quality and service, Kite Glass has
invested heavily in in-house testing
facilities. These cover not just the
glass itself, but also supporting
structures associated with the glass.
This was a tremendous asset
for the glass used in St Pancras
International: the glass produced went
through special processes, including
polishing, drilling, countersinking,
toughening, heat soaking, laminating,
screen-printing and of course, testing.
“In-house testing brings big
benefits,” says Leroy. “It helps us
develop new products quickly and it
also means that we can keep a close
eye on product quality. And a really
important benefit for our customers is
that we can demonstrate to them that the
products we supply are not just designed to
meet a specific set of requirements, but that
they actually meet those requirements.”
As part of the annual Kitemark certification
process, inspectors from BSI check that the test
equipment used by Kite Glass is properly
calibrated and maintained.
“Our relationship with BSI has
undoubtedly helped to make us the very
successful operation we are today,” he adds.
“In fact, BSI even provided us, indirectly, with
our company name; when we first entered the
market, all of our main products carried the
Kitemark, so it seemed completely logical to
call our company Kite Glass!
“A lot of things have, of course, changed
since then, but we’re still enjoying the benefits
of the services and expertise that BSI has to
offer, and the organization is still a valuable aid
in helping us meet our commitment to provide
the best possible products backed by the best
possible service.”
Photography:Alamy
raising the standard
A touch of GLass
“The Kitemark
has... opened
doors for us,
and it also
makes it much
easier for us
to meet the
tender process”

For more information: www.bsigroup.com
Since its foundation in 1901, BSI has
grown into a leading global independent
business services organization. The Group
now operates in over 120 countries and
has more than 2,300 staff.
Certifies management systems, products and medical devices
Provides testing of products and services
Develops private, national and international standards
Provides training and information on standards
implementation and business best practice
Provides performance management software solutions
Standards
Publications
BSI is the National
Standards Body of
the UK, with a
globally recognized
reputation for
independence,
integrity and
innovation in the
production of
standards that
promote best
practice. It develops
and sells standards
and standardization
solutions to meet the
needs of business
and society.
Assessment
Certification
BSI provides
independent
certification to:
management
systems; products
and services
including Kitemark
and CE marking;
and high-risk,
complex medical
devices. Entropy
Software™
provides solutions
to help improve
environmental,
social and economic
performance.
Product
Testing
BSI has the
capability to test
a huge variety
of industrial and
consumer
products including
construction, fire
safety, electrical,
electronic and
engineering. BSI
can also identify
technical
requirements,
product testing and
certification schemes
for most countries
in the world.
Training
Conferences
BSI is a leading
provider of training,
conferences,
information and
knowledge on
standards,
management
systems, business
improvement,
regulatory approval
and international
trade. This includes
guidance to
help customers
understand how
standards can be used
and applied every day.
AbouTBSIgroup
BSI Group:
Kitemark and the Kitemark logo are registered trademarks of BSI

raising standards worldwide
TM
Kitemark and the Kitemark logo are registered trademarks of BSI
PS1362/1009
* GFK NOP Survey
Kitemark®
– delivering safety in our public buildings
For those who build and manage facilities in the public and private sector, the safety of the building - and those in it - is
a primary concern. All occupants, be they staff, residents or visitors need the reassurance that their building doesn’t pose
any undue risks or faults. Kitemark has been helping specifiers alleviate this risk for over 100 years, with certification on
a wide range of products and services, from fire suppression/detection equipment and safety glass to the installation of
emergency lighting and windows. It indicates the highest standards of quality and safety are consistently met, allowing you
to demonstrate your duty of care.
By specifying Kitemark certified products and services in your procurement activities you can achieve benefits no other
quality mark can give:
l Demonstrate best practice procurement
77% of UK adults believe that a Kitemark product
shows an intelligent purchase*
l Achieve best value
Buying good quality, safe and reliable products and
services is always the best option for long term benefits,
especially where safety can impact on human life.
l Save time and money
No more replacement costs for faulty or non-performing
products
l Reduce risk
Demonstrate due diligence in your building projects by
employing the best standards of service, competency,
and performance in procurement activity.
To find out more about the wide range of Kitemark certified products and services
that can make your job easier, visit www.Kitemark.com
KITEMARK®

Complete issue November 2009

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