The document discusses effective communication skills. It notes that technical jargon should generally be avoided when speaking to non-technical audiences like grandparents or novices. Texting is not appropriate for a job application or formal letter, while a personal statement could include some informal language. Constantly checking the time in an interview is a bad idea, as is using a monotone voice or reading directly from a powerpoint when presenting to an audience. Engaging an audience involves making a joke or speaking enthusiastically rather than using a monotone voice.

1. Communication skills
Edward Pohl

2. When can you use technical Jargon
When talking to your Grandparents When talking to a PC novice
When talking to technical support When talking to a uninformed audince

3. When would you use one of these 

Texting Job application
Formal letter Personal Statement

4. Which of these is a bad idea in a
interview?
Sound enthusiastic Dress formally
Ask relevant questions Constantly checking time.

5. Which is the best speaker?
A: http://www.youtube.com/watch?v=dsTY7WDW-X8
B: http://www.youtube.com/watch?v=avjB3G7JQ4k
C: http://www.youtube.com/watch?v=dxPVyieptwA
D: http://www.youtube.com/watch?v=R3MvnKOb5Ko
A C
B D

6. What is a disadvantage of a phone call
in business?
Instant reply Faster than email
Easier than email No Text reference to refer to.

7. How do you engage a audience?
Use a monotone voice Make a Joke
Read out word for word from your
Sit down
power point