Communicating you
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This document provides a template for pitching oneself in a concise manner. It recommends introducing one's present situation, such as current education or employment, followed by one's relevant past experience such as a thesis topic or previous positions. It then suggests mentioning one's desired future role or goals after completing the present endeavor. The document also prompts telling a two-minute story about a past experience where one felt they were at their best, including details about who was involved and the outcome, as well as why the experience made them feel that way.
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Communicating you
- 3. Surprise Medical Bills: ER Is In Network, But Doctor Isn't
- 4. A BASIC “PITCH”: PRESENT I am completing an M.A. in the Social Foundations of Health after graduating from Vanderbilt as an undergraduate last May. PAST My master’s thesis is on the use of narrative medicine with underserved populations. FUTURE After graduation in May, I’m seeking a position that can merge my interests in nonprofit organizations and public health.
- 5. When were you at your best in MHS? Tell a 2 minute story about this. • Who was involved? • What was the outcome? • Why did you feel that way? • Use details • Be specific
- 6. QUESTIONS? Call our office – 615- 322-2750 to make an appointment with a coach. Cathy Weisbrodt Heather Lefkowitz
Editor's Notes
- The goal: You are in a liminal space – a masters student, thinking about transitioning. Our goal today is to help give you language about yourself you can use in multiple places – in grad school or job interviews, when you’re riding in an elevator with someone you don’t know, or even at a table full of relatives at Thanksgiving who ask – “What are you doing now?”
- Qualities of good communication: Flexible: knowing your audience, tailoring you message Concise: If you can’t say something simply you don’t really understand it (einstein) Authentic: stories, relatability, conversational, self-awareness – should not sound rehearsed, like a script
- NPR – storytelling method Flexible: knowing your audience, tailoring Concise: If you can’t say something simply you don’t really understand it Authentic: stories, relatability, conversational, self-awareness ROBERT SIEGEL, HOST: In network and out of network - for people with health insurance, those words mean money. If you don't want to get charged extra, stay in network. It sounds straightforward, but as Carrie Feibel at Houston Public Media explains, hidden traps can leave patients with large bills. CARRIE FEIBEL, BYLINE: Jeffrey Hopper is a Little League coach in Austin, Texas, so he knows all about following the rules. Still, accidents happen. During a practice session last June, an errant baseball smashed into his face. His wife, Jennifer Hopper, rushed to the field. JENNIFER HOPPER: His eye was swollen shut enough that we weren't sure if he could see. FEIBEL: Jennifer Hopper knows there are rules when it comes to insurance, so she made sure to drive him to an in-network hospital in Austin. In the end, Jeffrey was OK. He broke some bones around his eye, but they healed and his vision was fine. Jennifer, however, was surprised by what happened next. She had already settled the copayments for the ER, but then the emergency room doctor sent a separate bill for more than $700. HOPPER: It felt kind of random. Like, how do I know who's going to charge me and who's not going to? So that was the first question. FEIBEL: Like many patients, Hopper assumed that if she went to an in-network hospital, the doctors who worked there would of course be in-network. Turns out, that's not necessarily true. Emergency room doctors, radiologists and anesthesiologists often don't work for the hospital. They work for themselves, and it's up to them to sign their own deals with insurance companies. As Hopper found, many of them don't. HOPPER: I couldn't let that go. It just felt wrong because there was no way out. There was obviously no way we could have avoided the situation given our emergency. FEIBEL: The problem has become so common that a think tank, the Center for Public Policy Priorities, looked at the three biggest insurers in Texas - Humana, Blue Cross and United. They found that in over half of Humana's Texas hospitals, none of the ER doctors were actually in Humana's network. For United, this occurred at just under half of the hospitals and for Blue Cross, at about a fifth. Stacey Pogue wrote the report. She says it's unfair to patients. STACEY POGUE: No other consumer services are sold to us this way. It would be like going into a restaurant and ordering a meal and then getting a bill from the waiter and from the restaurant separately and the cook separately and the busboy separately. And some of them will negotiate with you on the price, and some of them accept coupons, and the others don't. FEIBEL: The Texas insurance industry says it would like ER doctors to join their networks, but they can't force them to. The ER doctors say insurance companies often don't pay them enough, even if they do join the network. Doctor Bruce Moskow is president of the Texas College of Emergency Physicians. He says the economics of ERs are complex. BRUCE MOSKOW: In an emergency department, we see everyone, and we're not even legally allowed to ask if they're going to pay their bill. And large numbers of people pay nothing. FEIBEL: There is a mediation process for some of these out-of-network bills, but it's only for certain types of insurance and certain situations. Jennifer Hopper says she spent weeks appealing her bill and finally filed a complaint with state regulators. After that, the bill simply disappeared. But she tried to get ready for the next ER visit, searching her plan to find ER doctors who are in-network, but she found fewer than five in all of Austin. HOPPER: So the reality is all the transparency in the world doesn't change the fact that knowing everything, I could not be sure that I would get a different outcome. FEIBEL: Some states have tried to tackle the problem. In California, ER doctors can't send a separate bill to HMO patients. In New York, a new law requires out-of-network doctors and insurers to hash out payment on their own and leave patients out of it. Texas legislators have held hearings on this issue recently, but so far it hasn't led to any new regulations. For NPR News, I'm Carrie Feibel in Houston. SIEGEL: And that story is part of a reporting partnership of NPR, Houston Public Media and Kaiser Health News. Copyright © 2014 NPR. All rights reserved. No quotes from the materials contained herein may be used in any media without attribution to NPR. This transcript is provided for personal, noncommercial use only, pursuant to our Terms of Use. Any other use requires NPR's prior permission. Visit our permissions page for further information. NPR transcripts are created on a rush deadline by a contractor for NPR, and accuracy and availability may vary. This text may not be in its final form and may be updated or revised in the future. Please be aware that the authoritative record of NPR's programming is the audio.
- A basic pitch, or a structure for introducing yourself. Can be used in multiple ways. And again with enthusiasm
- Give examples Think about the meaning of the story Identify themes and threads Use enthusiasm Flexible, concise, authentic
- Questions? Call our office – 615-322-2750 to make an appointment with a coach. Cathy Weisbrodt Heather Lefkowitz Reflective piece, debrief: Flexible: knowing your audience, tailoring Concise: If you can’t say something simply you don’t really understand it Authentic: stories, relatability, conversational, self-awareness