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Communicating Effectively Online and Off

This document provides tips for overcoming nervousness when public speaking based on principles of Integrity-Based Communications (IBC). It recommends telling one's authentic truth to find an authentic voice and stop being nervous about public speaking. It suggests asking for what you want from the audience and keeping agreements or renegotiating commitments to build trust. Practicing these IBC behaviors can help conquer nervousness.

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BUSINESS NETWORKING
Networking is the Start of the process--- not the beginning, middle, and end of the story. YOUR TOP PRIORITY BUILDING RELATIONSHIPS FIRST “ Without good relationships with prospects, customers, and referral alliances, you cannot create unlimited referrals.” Unlimited Referrals, by Bill Cates
WHAT ARE THE STEPS FOR EFFECTIVE NETWORKING?
• Meeting people at a networking event is merely the • FOUNDATION • upon which a • FUTURE BUSINESS RELATIONSHIP • AND its • REFERRALS are built.
Networking is a LEARNED SKILL. There are MULTIPLE TECHNIQUES that, IF PRACTICED, yield results. What are some of those techniques?
SALES TOOL X RELATIONSHIP BUILDING
Networking is more about
You Need A REFERRAL MARKETING BUSINESS
#1 Identify your TARGET MARKETS – your IDEAL CLIENT PROFILE/S How do you do that?
• What do they look like? • Can you give an exact personal or business name? • Where do they live or work? • What needs do they have that you can solve? • What is their lifestyle? • What event is coming up in their life? • Baby, Marriage, new job or business, graduation, divorce Consider the answers to these questions:
#2 Identify the IDEAL REFERRAL PARTNERS who can deliver a STEADY STREAM of those clients. These are PROFESSIONS who ALREADY SERVICE your ideal client.
Where are these professionals ?
SEVEN TYPES OF NETWORKING ORGANIZATIONS • 1. Casual Contact Networks (chambers) • 2. Strong Contact Networks (Business Network Intl. or BNI) • 3. Community Service Clubs(Rotary, Lions, Kiwanis) • 4. Professional Associations (American Bar Assoc; National Speakers Assoc; American Medical Assoc.) • 5. Social/Business Clubs (Jaycees; Singles) • 6. Women’s and Ethnic Organizations (NAWBO) • 7. Online/Social Media Networking
Pick the Right Group/s for You
PREPARE YOUR “INTRODUCTION” BEFORE YOU ATTEND. AVOID “Everyone who…” “Anyone who…” Do you REALLY want everyone? Your introduction should INTRIGUE the other person. Craft your introduction to clearly DEFINE A VALUE someone receives from your product or service. TIP: Begin with a question that addresses that need or pain.
Attending the Event Go with the correct objective in mind – building relationships rather than “closing deals”. Ask yourself the following questions: 1. Who can I meet who could help my clients? 2. Who does something I don’t do quite as well and who I can collaborate with to provide the best, most complete service for my clients? 3. Who could be a possible connection for me personally?
READ THE ROOM A B C D E
Your IMAGE & YOUR CONVERSATION A. Smile – the ultimate connection in any language B. Appear Professional, friendly, and NOT “Out for Self” C. Don’t monopolize the conversation – even if they ask you questions. TIP: Leave them wanting to hear more by saying: “You know, I would love to share more about what I do, but first, I would love to know more about your business.”
LISTENING • is the MOST IMPORTANT RELATIONSHIP SKILL you can practice. • Ask QUESTIONS and genuinely TAKE AN INTEREST in those you meet. Ask questions like: – What made you choose your career? – What do you like most about it? – When I am out networking, how can I identify a good client for you?
Build Relationships that are both W I D E D E E P
NATURE TEACHES US SOME GREAT LESSONS
EUCALYPTUS TREE From 6 ft. to 330 ft. tall Shallow Root System 90 % of roots grow in top 12 inches of soil but extends 100 feet Taproot must grow down into soil at least 6 ft. to anchor Sways and blows over in high winds.
California Redwood Average height – 250 ft. Shallow root system but they extend over 100 feet. Intertwines its roots with other trees around it! Doesn’t succumb to destructive forces.
Dry Farming Never irrigated – whether dry season or rainy. Roots must grow DEEP to tap into year- round underground water supply. Produces sweet grape made into expensive wine.
Use Networking Events as AN OPPORTUNITY TO IDENTIFY PEOPLE with whom you WANT TO MEET WITH AGAIN.
FOLLOW UP 1. Set an appointment. 2. Explore ways you can bring value to them (first) - professionally or personally. 3. Never overwhelm them with you! 4. Don’t exclude meeting with competitors.
Stand Out from the Crowd
LEARN THE PROPER NETWORKING TECHNIQUES TO CREATE
REVENUE IN RELATIONSHIPS
Fearless Public Speaking Tips to Take You to the Top …using Integrity-Based Communications Integrity-Based Communications copyright 2013 by Shelley Page Baur
Any Fear In the Room?
Any Fear of Public Speaking?
Any Fear of Dying?
What is
What is INTEGRITY?
Ethics HONESTY Fair Clean Truthful Trust Authentic Moral Mission Values Character Trustworthy Credibility
Effective Communications Body Language Source: Albert Mehrabian, UCLA
Effective Communications Tone of Voice Body Language Source: Albert Mehrabian, UCLA
Effective Communications Words Tone of Voice Body Language
Effective Communications words 7% tone of voice body language Source: Albert Mehrabian, UCLA
Effective Communications Words 7% Tone of Voice 38% Body Language Source: Albert Mehrabian, UCLA
Effective Communications Words 7% Tone of Voice 38% Body Language 55% Source: Albert Mehrabian, UCLA
Effective Communications Words 7% Tone of Voice 38% Body Language 55% Source: Albert Mehrabian, UCLA
Effective Communications words 7% tone of voice 38% body language 55% Source: Albert Mehrabian, UCLA
Effective Communications Take away: Integrity-Based Communications ALIGNS words, tone of voice, body language… “Mixed Message” implication. Source: Albert Mehrabian, UCLA Integrity-Based Communications copyright 2013 by Shelley Page Baur
To Communicate Effectively: Habits to Make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
Effective Communications What will sabotage your best efforts?
Are You an Offender? Habits to Break! !" #$%$&' ( $) *+, - . $$$$$$ ") / +!. $!, $' 0123 $$ $ ) 44$!56!" $+. $7#58#7!6) 49$:+4!#5#; 9$+<!#575#!#; ! ! "#$%!$&'( #) '*+*', !- #$) .!$/- *''*) 01!'$%2*) 0!$34&'!, 4&5!46 ) !7#5+#7'*4) 1!46 ) !*) '#575#'$'*4) 8!! $ !!!!! ! 9#*) 0!+%#$5!6 *'( !4'( #5.!- #$) .!3#*) 0!+%#$5!!"#$%!6 *'( !4&5.#%: #.8!! $ = #$75#. 6- #$- , 5#$!" ) <$= #$) . >!!! ! ; #!754<#+'!4&5!46 ) !$) /!+&%'&5$%%, !*- 74.#/!3#%*#=.!- 45#!5#$/*%, !'( $) !6 #!.#$5+( !0#) &*) #%, 8! $ - , . !$, :$6. $. 7#) >$. , , <#5$!") <$4+. !#<9$4+. !#<$4#. . $= #44$!") <$= #$!" +<>!!! ! "&%' #"( #!'$%2!75#+%&/#.!#: #) !- 45#8) $ - , . !$, :$6. $- ) >#$) <; $>##7$) ?5##- #<!. $4#. . $= #44$!" ) <$= #$/ #4+#@#!! ! ! $ = #$) 5#$) 44$) :5) +; $, :$) 88, 6<!) / +4+!A!!! ! ! ! ! &<!#?5+!AB').#;$(,--6<+8)!+,<.$$ +47,5*0('!>!?@A?!B(#%%#,!C$0#!9$&5!D!E)#!B4&5+#!F..4+*$'#.$ $
Focus on Habits to Make: Communicate Effectively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
Integrity-Based Communications Behaviors # 1 Tell your truth quicker, faster Integrity-Based Communications copyright 2013 by Shelley Page Baur
Integrity-Based Communications Behaviors Your truth? • Find your authentic voice • Tell your story with passion Integrity-Based Communications copyright 2013 by Shelley Page Baur
Integrity-Based Communications Behaviors # 2 Ask for what you want Integrity-Based Communications copyright 2013 by Shelley Page Baur
Integrity-Based Communications Behaviors Tell your audience • What you want them to know • What you want them to do as a result Integrity-Based Communications copyright 2013 by Shelley Page Baur
Integrity-Based Communications Behaviors People will know you better when you practice these two behaviors.
Integrity-Based Communications Behaviors # 3 Ask Questions Integrity-Based Communications copyright 2013 by Shelley Page Baur
Integrity-Based Communications Behaviors • Who is your audience? • What do they want? Integrity-Based Communications copyright 2013 by Shelley Page Baur
Integrity-Based Communications Behaviors # 4 Pay attention! Integrity-Based Communications copyright 2013 by Shelley Page Baur
Integrity-Based Communications Behaviors • Recognize audience by name • Repeat what you hear • Make notes if you need to • Refer back to what you heard Integrity-Based Communications copyright 2013 by Shelley Page Baur
Integrity-Based Communications Behaviors People will like you more when you practice these two behaviors.
Integrity-Based Communications Behaviors # 5 Keep your agreements or re-negotiate before the deadline. Integrity-Based Communications copyright 2013 by Shelley Page Baur
Integrity-Based Communications Behaviors • Deliver what you promise live and follow-up • Honor time commitments Integrity-Based Communications copyright 2013 by Shelley Page Baur
Integrity-Based Communications Behaviors # 6 Give and receive accountability for the consequences of your choices. Integrity-Based Communications copyright 2013 by Shelley Page Baur
Integrity-Based Communications Behaviors • Remind audience of your request • Get commitment to take action • Commit to, ask for continuous improvement (Toastmasters, self-monitoring, coaching) Integrity-Based Communications copyright 2013 by Shelley Page Baur
Integrity-Based Communications Behaviors People will trust you more when you practice these two behaviors.
Presentation Tips Based on IBC On a scale of 1-10, where are you now on the following…
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Writing Introductions to Set the Stage: IBC1, 2
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What’s Next in Your Quest for Success? Want to Learn More About Powerful Public Speaking? Contact: Shelley@ShelleyBaur.com
Social Media Intelligence Training Sherri Henley Intelligence www.sherrihenley.com Weave Your Own Web
Welcome Home The Hub What is the Hub? What others are saying – Have you included testimonials? Who you are – How well have you branded yourself? Where you are going – Is your message clear? The hub is where people discover… What you do – How well have you written copy? Where you have been – Have you humanized yourself?  7 6 5 4 3 2 1
www.sherrihenley.com •Get Connected Build relationships Invite people over Gain influence Brand yourself as THE expert in your field -Consistancy. Longevity. Character. Knowledge Builds Clout Media Matters! Video.Blog.Radio.Press.News •Build Your Social Media Platform(s) Begin with 1, complete and utilize before #2 - 3-5 platforms for each business Determine by market, online or brick and morter business (Brick and morter must have active online presence with website and social media) Go Social and Why Get Out of the Hub
“Weave Your Own Web and HOW” Start Now! • Settings • Privacy • Cosmetics • Content • Education • Humanization • Branding • Integration • Share Button • Plugins and Apps • Management • DIY, Hire or Fire • Join 5 or more groups Pay Attention to Details Choose based on your market (other platforms available): • Facebook • LinkedIn • Google+ • Twitter • Pinterest • YouTube • Instagram Choose Most Effective Platform(s) Social Media Intelligence Training 1 2
The Hub Meets Social Media Integration Icons and Share Buttons All icons should be present at top of website with a call to action, i.e., “Get connected.” Sight Audio and Video clips are a must for capturing the attention of a variety of personalities. Sound 3 The universal SHARE button should appear at the bottom of each page on your website. Share Most Common Questions: 1. How can I be active on social media and get work done for my business? 2. Will social media increase search engine optimization for my business? 3. How will I keep up with the constant, changing technology? 4. How can we bridge the gap between generations in terms of communication online and offline? 5. How do I know my information will be safe online? 2 1
“Online posts are written in pen not pencil” Intelligent Tips Book Executive Headshot Now tControl your character: Watch your mouse as you begin to talk about your day...only post positive, inspirational, educational, or conversational posts. Remember...your intelligence is ranked by your posts by more than you know! Social Media Tip #2Social Media Tip #1 tGo Pro: Update your executive photography at least once every 2 years. You only have one chance to make a first impression. Social Media Tip #3 Manage your reputation: Google Alerts will send email each time your name or the name of one of your top clients is mentioned on Google search. You may know your VIP made news before they do! 321
• I work with people, groups and corporations who want to optimize their influence through social media intelligence and gain more connections, collaborations, exposure and business. • (o) 901.820.4469 • www.sherrihenley.com Social Media Intelligence Private, Group and Corporate Training
Connect ONLINE Convert OFFLINE Harnessing the Power of Connection thru Communication! With Terri Murphy
Get LIVE Online •Tweet: @TerriMurphy •Facebook: TerriMurphy
What is your “I” Factor?
The Art of Engagement
4 Steps
New idea Good experience ComplaintFeedback CONVERSATIONS
Civics Before ‘45 Boomers 1946-1964 GenX/Y 1965-1980 Millennials 1981-2000
Powerful ONLINE and OFFLINE BRAND Step 1
How you Connect is the KEY!
What does this do for me? Klout.com
99 92 86 78 46 64
Klout.com
Connection Strategies….
What can you do to engage?
Thumb Generation
Use Online Channels to Position your Brand Step 2
Welcome to the Era of “Social Business”
Big Three
Tell me about one of your favorite restaurants ….
B2B Online Channel Terri Murphy Communications, Inc. 2012-All Rights Reserved
Isn’t LinkedIn for finding a job?
“I help builders and developers sell their inventory quickly through my expansive real estate relocation system.
“Please accept my invitation to connect and let’s see how we might help each other.”
FacebookCopyright 2009 © The GoodLife Team; All Rights Reserved
Deploy a Facebook PLAN
News Feed Local Searches Global Connection
Set up EXPOSURE using MEDIA Step 3
Over 4 BILLION hours of video watched each month
Video Key to Being a CELEBRITY AUTHORITY
Set up Editorial & Marketing Calendars Step 4
Online Channel CONVERGENCE Linkedin Facebook TwitterYouTube Blogs You.com
ProsperitySeries Memphis 7 Live Sessions a Year 8:30-10:30
Only 15 minutes a week LEARN FROM the Experts without leaving home!USLearningVT.com
“We wildly underestimate the power of the tiniest personal touch…” Tom Peters
Questions?
Harnessing the Power of Connection TerriMurphy.com Terri@TerriMurphy.com Communications Specialist & Consultant 901-767-0000 Molto Piacerre!
Communicating Effectively Online and Off
Communicating Effectively Online and Off

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Communicating Effectively Online and Off

  • 2.
  • 3.
    Networking is theStart of the process--- not the beginning, middle, and end of the story. YOUR TOP PRIORITY BUILDING RELATIONSHIPS FIRST “ Without good relationships with prospects, customers, and referral alliances, you cannot create unlimited referrals.” Unlimited Referrals, by Bill Cates
  • 4.
    WHAT ARE THESTEPS FOR EFFECTIVE NETWORKING?
  • 5.
    • Meeting peopleat a networking event is merely the • FOUNDATION • upon which a • FUTURE BUSINESS RELATIONSHIP • AND its • REFERRALS are built.
  • 6.
    Networking is aLEARNED SKILL. There are MULTIPLE TECHNIQUES that, IF PRACTICED, yield results. What are some of those techniques?
  • 7.
  • 8.
  • 9.
    You Need A REFERRALMARKETING BUSINESS
  • 10.
    #1 Identify yourTARGET MARKETS – your IDEAL CLIENT PROFILE/S How do you do that?
  • 11.
    • What dothey look like? • Can you give an exact personal or business name? • Where do they live or work? • What needs do they have that you can solve? • What is their lifestyle? • What event is coming up in their life? • Baby, Marriage, new job or business, graduation, divorce Consider the answers to these questions:
  • 12.
    #2 Identify theIDEAL REFERRAL PARTNERS who can deliver a STEADY STREAM of those clients. These are PROFESSIONS who ALREADY SERVICE your ideal client.
  • 13.
  • 14.
    SEVEN TYPES OFNETWORKING ORGANIZATIONS • 1. Casual Contact Networks (chambers) • 2. Strong Contact Networks (Business Network Intl. or BNI) • 3. Community Service Clubs(Rotary, Lions, Kiwanis) • 4. Professional Associations (American Bar Assoc; National Speakers Assoc; American Medical Assoc.) • 5. Social/Business Clubs (Jaycees; Singles) • 6. Women’s and Ethnic Organizations (NAWBO) • 7. Online/Social Media Networking
  • 15.
    Pick the RightGroup/s for You
  • 16.
    PREPARE YOUR “INTRODUCTION” BEFOREYOU ATTEND. AVOID “Everyone who…” “Anyone who…” Do you REALLY want everyone? Your introduction should INTRIGUE the other person. Craft your introduction to clearly DEFINE A VALUE someone receives from your product or service. TIP: Begin with a question that addresses that need or pain.
  • 17.
    Attending the Event Gowith the correct objective in mind – building relationships rather than “closing deals”. Ask yourself the following questions: 1. Who can I meet who could help my clients? 2. Who does something I don’t do quite as well and who I can collaborate with to provide the best, most complete service for my clients? 3. Who could be a possible connection for me personally?
  • 18.
  • 19.
    Your IMAGE &YOUR CONVERSATION A. Smile – the ultimate connection in any language B. Appear Professional, friendly, and NOT “Out for Self” C. Don’t monopolize the conversation – even if they ask you questions. TIP: Leave them wanting to hear more by saying: “You know, I would love to share more about what I do, but first, I would love to know more about your business.”
  • 20.
    LISTENING • is theMOST IMPORTANT RELATIONSHIP SKILL you can practice. • Ask QUESTIONS and genuinely TAKE AN INTEREST in those you meet. Ask questions like: – What made you choose your career? – What do you like most about it? – When I am out networking, how can I identify a good client for you?
  • 21.
    Build Relationships thatare both W I D E D E E P
  • 22.
  • 23.
    EUCALYPTUS TREE From 6ft. to 330 ft. tall Shallow Root System 90 % of roots grow in top 12 inches of soil but extends 100 feet Taproot must grow down into soil at least 6 ft. to anchor Sways and blows over in high winds.
  • 24.
    California Redwood Average height– 250 ft. Shallow root system but they extend over 100 feet. Intertwines its roots with other trees around it! Doesn’t succumb to destructive forces.
  • 25.
    Dry Farming Never irrigated– whether dry season or rainy. Roots must grow DEEP to tap into year- round underground water supply. Produces sweet grape made into expensive wine.
  • 26.
    Use Networking Eventsas AN OPPORTUNITY TO IDENTIFY PEOPLE with whom you WANT TO MEET WITH AGAIN.
  • 27.
    FOLLOW UP 1. Setan appointment. 2. Explore ways you can bring value to them (first) - professionally or personally. 3. Never overwhelm them with you! 4. Don’t exclude meeting with competitors.
  • 28.
    Stand Out fromthe Crowd
  • 29.
    LEARN THE PROPER NETWORKINGTECHNIQUES TO CREATE
  • 30.
  • 32.
    Fearless Public Speaking Tips toTake You to the Top …using Integrity-Based Communications Integrity-Based Communications copyright 2013 by Shelley Page Baur
  • 33.
    Any Fear Inthe Room?
  • 34.
  • 35.
  • 36.
  • 37.
  • 38.
    Ethics HONESTY Fair Clean Truthful TrustAuthentic Moral Mission Values Character Trustworthy Credibility
  • 39.
  • 40.
    Effective Communications Tone ofVoice Body Language Source: Albert Mehrabian, UCLA
  • 41.
  • 42.
    Effective Communications words 7% toneof voice body language Source: Albert Mehrabian, UCLA
  • 43.
    Effective Communications Words 7% Toneof Voice 38% Body Language Source: Albert Mehrabian, UCLA
  • 44.
    Effective Communications Words 7% Toneof Voice 38% Body Language 55% Source: Albert Mehrabian, UCLA
  • 45.
    Effective Communications Words 7% Toneof Voice 38% Body Language 55% Source: Albert Mehrabian, UCLA
  • 46.
    Effective Communications words 7% toneof voice 38% body language 55% Source: Albert Mehrabian, UCLA
  • 47.
    Effective Communications Take away: Integrity-BasedCommunications ALIGNS words, tone of voice, body language… “Mixed Message” implication. Source: Albert Mehrabian, UCLA Integrity-Based Communications copyright 2013 by Shelley Page Baur
  • 48.
    To Communicate Effectively:Habits to Make ! !" #$%$&' ( $75+<8+74#. $$$$$$") / +!. $!, $C 23 1$$ $ !#44$A, 65$!56!" $D6+8>#59$:) . !#5!!!!9#!* +( ), ( - ). #' 8!! ! ! $ ) . >$:, 5$= " ) !$A, 6$= ) <!!!!!9#!- &. !#. "/8!! ! 5#.&%'!, 4&!$+'&$%%, !6 $) '8! $ ) . >$D6#. !+, <. $!, $; +. 8, @#5$, !" #5. $- , !+@) !, 5. !!!!9#!"&%' #' $%' /8! ! F.2!3#=45#!, 4&!$..#5'8!E 7#) !3#=45#!, 4&!+%4.#8!F.2!0#) &*) #!G&#.'*4) .8! $ 7) A$) !!#<!+, <!!!!9#!#' $0' 1%!- 28!! ! ) $ >##7$A, 65$) ?5##- #<!. !!!!9#!$!/( ' #8!! ! ! $ ?+@#$) <; $5#8#+@#$) 88, 6<!) / +4+!A!!!!9#!$) !( * &' #8! ! $05##- #) '8! ! &<!#?5+!AB').#;$(,--6<+8)!+,<.$$ +47,5*0('!>!?@A?!B(#%%#,!C$0#!9$&5!D!E)#!B4&5+#!F..4+*$'#.$ $
  • 49.
    Effective Communications What willsabotage your best efforts?
  • 50.
    Are You anOffender? Habits to Break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
  • 51.
    Focus on Habitsto Make: Communicate Effectively ! !" #$%$&' ( $75+<8+74#. $$$$$$") / +!. $!, $C 23 1$$ $ !#44$A, 65$!56!" $D6+8>#59$:) . !#5!!!!9#!* +( ), ( - ). #' 8!! ! ! $ ) . >$:, 5$= " ) !$A, 6$= ) <!!!!!9#!- &. !#. "/8!! ! 5#.&%'!, 4&!$+'&$%%, !6 $) '8! $ ) . >$D6#. !+, <. $!, $; +. 8, @#5$, !" #5. $- , !+@) !, 5. !!!!9#!"&%' #' $%' /8! ! F.2!3#=45#!, 4&!$..#5'8!E 7#) !3#=45#!, 4&!+%4.#8!F.2!0#) &*) #!G&#.'*4) .8! $ 7) A$) !!#<!+, <!!!!9#!#' $0' 1%!- 28!! ! ) $ >##7$A, 65$) ?5##- #<!. !!!!9#!$!/( ' #8!! ! ! $ ?+@#$) <; $5#8#+@#$) 88, 6<!) / +4+!A!!!!9#!$) !( * &' #8! ! $05##- #) '8! ! &<!#?5+!AB').#;$(,--6<+8)!+,<.$$ +47,5*0('!>!?@A?!B(#%%#,!C$0#!9$&5!D!E)#!B4&5+#!F..4+*$'#.$ $
  • 52.
    Integrity-Based Communications Behaviors #1 Tell your truth quicker, faster Integrity-Based Communications copyright 2013 by Shelley Page Baur
  • 53.
    Integrity-Based Communications Behaviors Yourtruth? • Find your authentic voice • Tell your story with passion Integrity-Based Communications copyright 2013 by Shelley Page Baur
  • 54.
    Integrity-Based Communications Behaviors #2 Ask for what you want Integrity-Based Communications copyright 2013 by Shelley Page Baur
  • 55.
    Integrity-Based Communications Behaviors Tellyour audience • What you want them to know • What you want them to do as a result Integrity-Based Communications copyright 2013 by Shelley Page Baur
  • 56.
    Integrity-Based Communications Behaviors Peoplewill know you better when you practice these two behaviors.
  • 57.
    Integrity-Based Communications Behaviors #3 Ask Questions Integrity-Based Communications copyright 2013 by Shelley Page Baur
  • 58.
    Integrity-Based Communications Behaviors •Who is your audience? • What do they want? Integrity-Based Communications copyright 2013 by Shelley Page Baur
  • 59.
    Integrity-Based Communications Behaviors #4 Pay attention! Integrity-Based Communications copyright 2013 by Shelley Page Baur
  • 60.
    Integrity-Based Communications Behaviors •Recognize audience by name • Repeat what you hear • Make notes if you need to • Refer back to what you heard Integrity-Based Communications copyright 2013 by Shelley Page Baur
  • 61.
    Integrity-Based Communications Behaviors Peoplewill like you more when you practice these two behaviors.
  • 62.
    Integrity-Based Communications Behaviors #5 Keep your agreements or re-negotiate before the deadline. Integrity-Based Communications copyright 2013 by Shelley Page Baur
  • 63.
    Integrity-Based Communications Behaviors •Deliver what you promise live and follow-up • Honor time commitments Integrity-Based Communications copyright 2013 by Shelley Page Baur
  • 64.
    Integrity-Based Communications Behaviors #6 Give and receive accountability for the consequences of your choices. Integrity-Based Communications copyright 2013 by Shelley Page Baur
  • 65.
    Integrity-Based Communications Behaviors •Remind audience of your request • Get commitment to take action • Commit to, ask for continuous improvement (Toastmasters, self-monitoring, coaching) Integrity-Based Communications copyright 2013 by Shelley Page Baur
  • 66.
    Integrity-Based Communications Behaviors Peoplewill trust you more when you practice these two behaviors.
  • 67.
    Presentation Tips Basedon IBC On a scale of 1-10, where are you now on the following…
  • 68.
    Conquer Nervousness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
  • 69.
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  • 70.
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  • 71.
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  • 72.
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  • 73.
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  • 75.
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  • 76.
    Writing Introductions toSet the Stage: IBC1, 2
  • 77.
    Learn to EvaluateYourself and Others: IBC 1-6 ! ' &#) ( ! %( )*+,-")! N$O!O$41K!&$4!'3+0!F &! ! ! !!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!! !!!!!!!!!!!P!! ! *+,-")*+#. %"/! ! %' 3(L0L ! ! ! ! ! ! ! ! ) *+,-")',%01"/) ! %' 3(L0L ! ! ! ! ! ! ! ! ) *&1,&',+2),2)*+#. %"/) ! %' 3(L0L ! ! ! ! ! ! ! ! ) *&1,&',+2),2)$,'-! /) ! %' 3(L0L ! ! ! ! ! ! ! ! ) *&1,&',+2),2)1&'"/) ! %' 3(L0L ! ! ! ! ! ! !
  • 78.
    What’s Next inYour Quest for Success? Want to Learn More About Powerful Public Speaking? Contact: Shelley@ShelleyBaur.com
  • 80.
    Social Media IntelligenceTraining Sherri Henley Intelligence www.sherrihenley.com Weave Your Own Web
  • 81.
    Welcome Home The Hub Whatis the Hub? What others are saying – Have you included testimonials? Who you are – How well have you branded yourself? Where you are going – Is your message clear? The hub is where people discover… What you do – How well have you written copy? Where you have been – Have you humanized yourself?  7 6 5 4 3 2 1
  • 82.
    www.sherrihenley.com •Get Connected Build relationships Invitepeople over Gain influence Brand yourself as THE expert in your field -Consistancy. Longevity. Character. Knowledge Builds Clout Media Matters! Video.Blog.Radio.Press.News •Build Your Social Media Platform(s) Begin with 1, complete and utilize before #2 - 3-5 platforms for each business Determine by market, online or brick and morter business (Brick and morter must have active online presence with website and social media) Go Social and Why Get Out of the Hub
  • 83.
    “Weave Your OwnWeb and HOW” Start Now! • Settings • Privacy • Cosmetics • Content • Education • Humanization • Branding • Integration • Share Button • Plugins and Apps • Management • DIY, Hire or Fire • Join 5 or more groups Pay Attention to Details Choose based on your market (other platforms available): • Facebook • LinkedIn • Google+ • Twitter • Pinterest • YouTube • Instagram Choose Most Effective Platform(s) Social Media Intelligence Training 1 2
  • 84.
    The Hub MeetsSocial Media Integration Icons and Share Buttons All icons should be present at top of website with a call to action, i.e., “Get connected.” Sight Audio and Video clips are a must for capturing the attention of a variety of personalities. Sound 3 The universal SHARE button should appear at the bottom of each page on your website. Share Most Common Questions: 1. How can I be active on social media and get work done for my business? 2. Will social media increase search engine optimization for my business? 3. How will I keep up with the constant, changing technology? 4. How can we bridge the gap between generations in terms of communication online and offline? 5. How do I know my information will be safe online? 2 1
  • 85.
    “Online posts arewritten in pen not pencil” Intelligent Tips Book Executive Headshot Now tControl your character: Watch your mouse as you begin to talk about your day...only post positive, inspirational, educational, or conversational posts. Remember...your intelligence is ranked by your posts by more than you know! Social Media Tip #2Social Media Tip #1 tGo Pro: Update your executive photography at least once every 2 years. You only have one chance to make a first impression. Social Media Tip #3 Manage your reputation: Google Alerts will send email each time your name or the name of one of your top clients is mentioned on Google search. You may know your VIP made news before they do! 321
  • 86.
    • I workwith people, groups and corporations who want to optimize their influence through social media intelligence and gain more connections, collaborations, exposure and business. • (o) 901.820.4469 • www.sherrihenley.com Social Media Intelligence Private, Group and Corporate Training
  • 88.
    Connect ONLINE Convert OFFLINE Harnessingthe Power of Connection thru Communication! With Terri Murphy
  • 89.
    Get LIVE Online •Tweet:@TerriMurphy •Facebook: TerriMurphy
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    What is your“I” Factor?
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    The Art ofEngagement
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    What does thisdo for me? Klout.com
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    What can youdo to engage?
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    Use Online Channels toPosition your Brand Step 2
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    Welcome to theEra of “Social Business”
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    Tell me aboutone of your favorite restaurants ….
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    “I help buildersand developers sell their inventory quickly through my expansive real estate relocation system.
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    “Please accept my invitationto connect and let’s see how we might help each other.”
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    FacebookCopyright 2009 ©The GoodLife Team; All Rights Reserved
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    Over 4 BILLIONhours of video watched each month
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    Video Key to Beinga CELEBRITY AUTHORITY
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    Set up Editorial& Marketing Calendars Step 4
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    Only 15 minutes a week LEARN FROM theExperts without leaving home!USLearningVT.com
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    “We wildly underestimatethe power of the tiniest personal touch…” Tom Peters
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    Harnessing the Power ofConnection TerriMurphy.com Terri@TerriMurphy.com Communications Specialist & Consultant 901-767-0000 Molto Piacerre!