The document summarizes the WoW! callback system and overseas calling services provided by Communi Care Pte Ltd. It describes how the WoW! callback system allows users to make inexpensive international calls. It also explains how WoW! services like One Touch Calling, SMS Callback, and dedicated numbers allow users to receive calls and make outbound calls while overseas at lower rates than traditional roaming charges. Finally, it provides a comparison of rates for incoming/outgoing calls between major telecom operators and WoW!'s services to popular international destinations.

1. WoW! Services Presented by Communi Care Pte Ltd

2. Agenda WoW! Callback System Overseas Roaming with WoW! Rates Comparison

3. W o W! Callback System WoW! Callback System WoW! Callback Calling Overseas From Singapore WoW! 1 Touch Call Back WoW! SMS Callback WoW! Conference WoW! WebCall WoW! Direct WoW! Connect

4. W o W! Callback 1. John makes a call to WoW! Server 2. WoW! Server disconnects John after recognizing the Caller ID. 3. WoW! Server calls John back. 6569023901 4. John enters Mary’s phone number. 5. WoW! Server calls Mary. 6. WoW! Server connects John and Mary. CALL CONNECTED! Mary Singapore John WoW! User Singapore John pays S$0.05 / minute Mary pays incoming call charge WoW! Server Internet Call Connected

5. W o W! Callback System WoW! Callback System WoW! Callback Calling Overseas From Singapore WoW! 1 Touch Call Back WoW! SMS Callback WoW! Conference WoW! WebCall WoW! Direct WoW! Connect

6. Calling Overseas Singapore Telco New York Telco John WoW! User Singapore Jane New York WoW! Server John pays nothing John pays nothing Jane pays local incoming charges John Pays S$0.07 / minute (Singapore to New York Rate) Internet

7. W o W! Callback System WoW! Callback System WoW! Callback Calling Overseas From Singapore WoW! 1 Touch Call Back WoW! SMS Callback WoW! Conference WoW! WebCall WoW! Direct WoW! Connect

8. W o W! 1 Touch WoW! Server Internet 1. John makes a call to WoW! Server 2. WoW! Server disconnects John. 3. WoW! Server calls John back. 5. WoW! Server calls Mary. 6. WoW! Server connects John and Mary. CALL CONNECTED! Mary Singapore John WoW! User Singapore John pays S$0.05 / minute Mary pays incoming call charge 4. John does NOT need to enter Mary’s number Call Connected

9. W o W! Callback System Phone to Phone Calling WoW! Callback System Calling Overseas From Singapore WoW! 1 Touch Call Back system WoW! SMS Callback WoW! Conference WoW! WebCall WoW! Direct WoW! Connect

10. W o W! SMS Callback Internet Alfred Singapore John pays S$0.05 / minute + SMS Charge John WoW! User Singapore Enter SMS: “ Call +6593891389” WoW! Server Internet Alfred pays incoming call charge

11. W o W! Callback System Phone to Phone Calling WoW! Callback System Calling Overseas From Singapore WoW! 1 Touch Call Back system WoW! SMS Callback WoW! Conference WoW! WebCall WoW! Direct WoW! Connect

12. W o W! Conference Internet Alfred Singapore John pays SMS Charge John WoW! User Singapore Enter SMS: “ Conf +6593891389 +6594840123 +12129023820 +442091892314” Jane New York Mary London John pays S$0.05 / minute Alfred pays local incoming charges John pays S$0.07 / minute (New York charges) Jane pays local incoming charges John pays S$0.07 / minute (London charges) Mary pays local incoming charges WoW! Server Internet Total Conference Call Charge = SMS Charge + (S$0.05 + S$0.07 + S$0.07)/minute = SMS Charge + S$0.19/minute

13. W o W! Callback System Phone to Phone Calling WoW! Callback System Calling Overseas From Singapore WoW! 1 Touch Call Back system WoW! SMS Callback WoW! Conference WoW! WebCall WoW! Direct WoW! Connect

14. W o W! WebCall John WoW! User Singapore WoW! Server John pays S$0.05 / minute Mary pays incoming Calls Charge John pays Incoming Call Charge Internet Mary Singapore John’s mobile phone WoW! User Singapore Log into WoW! Account and click on WebCall Enter “+6593891389”

15. W o W! Callback System Phone to Phone Calling WoW! Callback System Calling Overseas From Singapore WoW! 1 Touch Call Back system WoW! SMS Callback WoW! Conference WoW! WebCall WoW! Direct WoW! Connect

16. W o W! Direct Internet Alfred Singapore John pays S$0.05 / minute John WoW! User Singapore Anything but his own phone Enter ID: 6512345678 Enter PIN: “XXXXXX” WoW! Server Internet Alfred pays incoming call charge Unregistered Number, Server Promts for ID and PIN

17. W o W! Callback System Phone to Phone Calling WoW! Callback System Calling Overseas From Singapore WoW! 1 Touch Call Back system WoW! SMS Callback WoW! Conference WoW! WebCall WoW! Direct WoW! Connect

18. W o W! Connect John WoW! User Singapore WoW! Server John pays S$0.05 / minute Mary pays incoming Calls Charge Alfred pays Incoming Call Charge Internet Mary Singapore Alfred Singapore Enter SMS: “ Call +6597654321 +6591234567”

19. Agenda WoW! Callback System Overseas Roaming with WoW! Rates comparison

20. Overseas Roaming With W o W! Overseas Roaming With WoW! Receiving Calls While Overseas Typical Scenario WoW! One Making Calls While Overseas Typical Scenario WoW! Dedicated Number Other Methods

21. Typical Roaming Scenario Hong Kong Telco John Hong Kong John pays Hong Kong incoming charges Alfred pays nothing Singapore Telco Alfred Singapore John pays nothing Alfred pays local outgoing charges Calls John’s Singapore Telco number John pays expensive Local IDD Rates + Surcharges + Tax

22. Overseas Roaming With W o W! Overseas Roaming With WoW! Receiving Calls While Overseas Typical Scenario WoW! One Making Calls While Overseas Typical Scenario WoW! Dedicated Number Other Methods

23. W o W! One Solution Mary Singapore WoW! Server John pays China Incoming Call Charges Mary pays nothing John pays Singapore Outgoing Call Charge Internet John’s Number in China Mary pays Outgoing call Charge John’s Singapore Number WoW! User in China Singapore Telco Call Forwarded to WoW! One Number Call forwarded to John’s Number in China at S$ 0.05 /minute Assume John is a Starhub User. He pays S$1.32 / minute + China Incoming call charges to take this call. If he uses WoW! Service, he saves S$1.27 / minute!

24. Overseas Roaming With W o W! Overseas Roaming With WoW! Receiving Calls While Overseas Typical Scenario WoW! One Making Calls While Overseas Typical Scenario WoW! Dedicated Number Other Methods

25. Typical Roaming Scenario Singapore Telco Alfred Singapore Alfred pays Local Incoming charges China Telco John China John pays China Outgoing Charges Calls Alfred’s Singapore Telco number John pays expensive Overseas IDD Rates + surcharges + tax

26. Overseas Roaming With W o W! Overseas Roaming With WoW! Receiving Calls While Overseas Typical Scenario WoW! One Making Calls While Overseas Typical Scenario WoW! Dedicated Number Other Methods

27. W o W! Dedicated Number Internet Alfred Singapore John pays S$0.09 / minute China to Singapore Rate John WoW! User In China Using China Prepaid SIM Card Enter “6569023901” WoW! Server Internet Alfred pays incoming call charge John calls his personal WoW! Dedicated Number, Server prompts for number to call. Assume John is a Starhub User. He pays S$0.68 / minute for this call. If he uses WoW! Service, he saves S$0.59 / minute!

28. Overseas Roaming With W o W! Overseas Roaming With WoW! Receiving Calls While Overseas Typical Scenario WoW! One Making Calls While Overseas Typical Scenario WoW! Dedicated Number Other Methods

29. Other Methods WoW! SMS Callback WoW! Web WoW! Direct WoW! Connect

30. Agenda WoW! Callback System Overseas Roaming with WoW! Rates Comparison

31. Rates Comparison Incoming calls from Singapore on Mobile While Overseas Outgoing Calls to Singapore on Mobile While Overseas International Calls from Mobile Out from Singapore

32. Rates Comparison Incoming Calls from Singapore on Mobile While Overseas * Singapore outgoing call charges not included. ** Local operator incoming call charges not included and tax (where applicable) not included. S$ 1.00 S$ 1.30 S$ 0.46 S$ 0.14 Brunei S$ 0.37 S$ 0.39 S$ 0.69 S$ 0.03 U.S. S$ 0.66 S$ 0.70 S$ 0.57 S$ 0.03 Hong Kong S$ 0.95 S$ 1.15 S$ 1.05 S$ 0.22 Thailand S$ 0.33 S$ 0.70 S$ 0.55 S$ 0.12 Malaysia S$ 1.32 S$ 1.39 S$ 0.68 S$ 0.05 China S$ 0.86 S$ 0.90 S$ 0.90 S$ 0.41 Japan S$ 1.02 S$ 1.20 S$ 0.47 S$ 0.36 Indonesia S$ 1.52 S$ 1.55 S$ 3.30 S$ 0.51 India S$ 1.24 S$ 1.75 S$ 0.70 S$ 0.41 Sri Lanka S$ 1.66 S$ 1.75 S$ 1.75 S$ 0.63 Vietnam Starhub** M1** Singtel** WoW! One* Popular Destination

33. Rates Comparison Incoming calls from Singapore on Mobile While Overseas Outgoing Calls to Singapore on Mobile While Overseas International Calls from Mobile Out from Singapore

34. Rates Comparison Outgoing Calls to Singapore on Mobile While Overseas S$ 0.46 S$ 0.46 S$ 0.46 S$ 0.15 Brunei S$ 1.90 S$ 1.31 S$ 0.69 S$ 0.07 U.S. S$ 0.57 S$ 0.57 S$ 0.57 S$ 0.07 Hong Kong S$ 1.05 S$ 1.05 S$ 1.05 S$ 0.26 Thailand S$ 0.37 – S$0.91 S$ 0.32 – 0.80 S$ 0.92 S$ 0.15 Malaysia S$ 0.68 S$ 0.68 S$ 0.68 S$ 0.09 China S$ 3.30 S$ 1.08 S$ 0.96 S$ 0.44 Japan S$ 0.90 S$ 0.90 S$ 0.90 S$ 0.60 Indonesia S$ 2.15 / 4.35 S$ 2.15 / 4.35 S$ 2.15 / 4.35 S$ 0.63 India S$ 0.70 / 1.24 S$ 0.70 / 1.24 S$ 0.70 / 1.24 S$ 0.44 Sri Lanka S$ 0.78 S$ 0.78 S$ 0.78 S$ 0.65 Vietnam Starhub M1 Singtel WoW! Callback Popular Destination

35. Rates Comparison Incoming calls from Singapore on Mobile While Overseas Outgoing Calls to Singapore on Mobile While Overseas International Calls from Mobile Out from Singapore

36. Rates Comparison International Calls from Mobile out from Singapore * Note : Singapore outgoing call charges is not included. S$ 0.35 S$ 0.37 S$ 0.38 S$ 0.15 Brunei S$ 0.16 S$ 0.15 S$ 0.19 S$ 0.07 U.S. S$ 0.16 S$ 0.12 S$ 0.14 S$ 0.09 Hong Kong S$ 0.38 S$ 0.39 S$ 0.41 S$ 0.26 Thailand S$ 0.13 S$ 0.12 S$ 0.15 S$ 0.09 Malaysia S$ 0.15 S$ 0.15 S$ 0.16 S$ 0.09 China S$ 0.20 S$ 0.20 S$ 0.22 S$ 0.10 Japan S$ 0.38 S$ 0.39 S$ 0.39 S$ 0.29 Indonesia S$ 0.55 S$ 0.55 S$ 0.59 S$ 0.43 India S$ 0.70 S$ 0.65 S$ 0.65 S$ 0.49 Sri Lanka S$ 0.95 S$ 0.95 S$ 0.95 S$ 0.82 Vietnam Zone 1511* Media Ring 1551* Sunpage 1521* WoW! Callback Popular Destination

37. The End