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WoW! Services Presented by  Communi Care  Pte Ltd
Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object]
W o W! Callback System ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
W o W! Callback 1. John makes a call to WoW! Server 2. WoW! Server disconnects John after recognizing the Caller ID. 3. WoW! Server calls John back. 6569023901 4. John enters Mary’s phone number. 5. WoW! Server calls Mary. 6. WoW! Server connects John and Mary. CALL CONNECTED! Mary Singapore John WoW! User Singapore John pays S$0.05 / minute Mary pays incoming call charge WoW! Server Internet Call Connected
W o W! Callback System ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Calling Overseas Singapore Telco New York Telco John WoW! User Singapore Jane New York WoW! Server John pays nothing John pays nothing Jane pays local incoming charges John Pays S$0.07 / minute (Singapore to New York Rate) Internet
W o W! Callback System ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
W o W! 1 Touch WoW! Server Internet 1. John makes a call to WoW! Server 2. WoW! Server disconnects John. 3. WoW! Server calls John back. 5. WoW! Server calls Mary. 6. WoW! Server connects John and Mary. CALL CONNECTED! Mary Singapore John WoW! User Singapore John pays S$0.05 / minute Mary pays incoming call charge 4.  John does NOT need to enter Mary’s number Call Connected
W o W! Callback System ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
W o W! SMS Callback Internet Alfred Singapore John pays S$0.05 / minute + SMS Charge John WoW! User Singapore Enter SMS: “ Call +6593891389” WoW! Server Internet Alfred pays incoming call charge
W o W! Callback System ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
W o W! Conference Internet Alfred Singapore John pays SMS Charge John WoW! User Singapore Enter SMS: “ Conf +6593891389 +6594840123 +12129023820 +442091892314” Jane New York Mary London John pays S$0.05 / minute Alfred pays local incoming charges John pays S$0.07 / minute (New York charges) Jane pays local incoming charges John pays S$0.07 / minute (London charges) Mary pays local incoming charges WoW! Server Internet Total Conference Call Charge = SMS Charge + (S$0.05 + S$0.07 + S$0.07)/minute = SMS Charge + S$0.19/minute
W o W! Callback System ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
W o W! WebCall John WoW! User Singapore WoW! Server John pays S$0.05 / minute Mary pays incoming Calls Charge John pays Incoming Call Charge Internet Mary Singapore John’s mobile phone WoW! User Singapore Log into WoW! Account and click on WebCall Enter “+6593891389”
W o W! Callback System ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
W o W! Direct Internet Alfred Singapore John pays S$0.05 / minute John WoW! User Singapore Anything but his own phone Enter ID: 6512345678 Enter PIN: “XXXXXX” WoW! Server Internet Alfred pays incoming call charge Unregistered Number, Server Promts  for ID and PIN
W o W! Callback System ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
W o W! Connect John WoW! User Singapore WoW! Server John pays S$0.05 / minute Mary pays incoming Calls Charge Alfred pays Incoming Call Charge Internet Mary Singapore Alfred Singapore Enter SMS: “ Call +6597654321 +6591234567”
Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Overseas Roaming With W o W! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Typical Roaming Scenario Hong Kong Telco John Hong Kong John pays Hong Kong incoming charges Alfred pays nothing Singapore Telco Alfred Singapore John pays nothing Alfred pays local outgoing charges Calls John’s Singapore Telco number John pays expensive Local IDD Rates + Surcharges + Tax
Overseas Roaming With W o W! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
W o W! One Solution Mary Singapore WoW! Server John pays China Incoming Call Charges Mary pays nothing John pays Singapore Outgoing Call Charge Internet John’s Number in China Mary pays Outgoing call Charge John’s Singapore Number WoW! User in China Singapore Telco Call Forwarded to  WoW! One  Number Call forwarded to John’s Number in China at S$ 0.05 /minute Assume John is a Starhub User. He pays S$1.32 / minute + China Incoming call charges to take this call. If he uses WoW! Service, he saves S$1.27 / minute!
Overseas Roaming With W o W! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Typical Roaming Scenario Singapore Telco Alfred Singapore Alfred pays Local Incoming charges China Telco John China John pays China Outgoing Charges Calls Alfred’s Singapore Telco number John pays expensive Overseas IDD Rates + surcharges + tax
Overseas Roaming With W o W! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
W o W! Dedicated Number Internet Alfred Singapore John pays S$0.09 / minute China to Singapore Rate John WoW! User In China Using China Prepaid SIM Card Enter “6569023901” WoW! Server Internet Alfred pays incoming call charge John calls his personal WoW! Dedicated Number, Server prompts for  number to call. Assume John is a Starhub User. He pays S$0.68 / minute for this call. If he uses WoW! Service, he saves S$0.59 / minute!
Overseas Roaming With W o W! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Other Methods ,[object Object],[object Object],[object Object],[object Object]
Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Rates Comparison ,[object Object],[object Object],[object Object]
Rates Comparison Incoming Calls from Singapore on Mobile While Overseas * Singapore outgoing call charges not included. ** Local operator incoming call charges not included and tax (where applicable) not included. S$ 1.00 S$ 1.30 S$ 0.46 S$ 0.14 Brunei S$ 0.37 S$ 0.39 S$ 0.69 S$ 0.03 U.S. S$ 0.66 S$ 0.70 S$ 0.57 S$ 0.03 Hong Kong S$ 0.95 S$ 1.15 S$ 1.05 S$ 0.22 Thailand S$ 0.33 S$ 0.70 S$ 0.55 S$ 0.12 Malaysia S$ 1.32 S$ 1.39 S$ 0.68 S$ 0.05 China S$ 0.86 S$ 0.90 S$ 0.90 S$ 0.41 Japan S$ 1.02 S$ 1.20 S$ 0.47 S$ 0.36 Indonesia S$ 1.52 S$ 1.55 S$ 3.30 S$ 0.51 India S$ 1.24 S$ 1.75 S$ 0.70 S$ 0.41 Sri Lanka S$ 1.66 S$ 1.75 S$ 1.75 S$ 0.63 Vietnam Starhub** M1** Singtel** WoW! One* Popular Destination
Rates Comparison ,[object Object],[object Object],[object Object]
Rates Comparison Outgoing Calls to Singapore on Mobile While Overseas S$ 0.46 S$ 0.46 S$ 0.46 S$ 0.15 Brunei S$ 1.90 S$ 1.31 S$ 0.69 S$ 0.07 U.S. S$ 0.57 S$ 0.57 S$ 0.57 S$ 0.07 Hong Kong S$ 1.05 S$ 1.05 S$ 1.05 S$ 0.26 Thailand S$ 0.37 – S$0.91 S$ 0.32 – 0.80 S$ 0.92 S$ 0.15 Malaysia S$ 0.68 S$ 0.68 S$ 0.68 S$ 0.09 China S$ 3.30 S$ 1.08 S$ 0.96 S$ 0.44 Japan S$ 0.90 S$ 0.90 S$ 0.90 S$ 0.60 Indonesia S$ 2.15 / 4.35 S$ 2.15 / 4.35 S$ 2.15 / 4.35 S$ 0.63 India S$ 0.70 / 1.24 S$ 0.70 / 1.24 S$ 0.70 / 1.24 S$ 0.44 Sri Lanka S$ 0.78 S$ 0.78 S$ 0.78 S$ 0.65 Vietnam Starhub M1 Singtel WoW! Callback Popular Destination
Rates Comparison ,[object Object],[object Object],[object Object]
Rates Comparison International Calls from Mobile out from Singapore * Note : Singapore outgoing call charges is not included. S$ 0.35 S$ 0.37 S$ 0.38 S$ 0.15 Brunei S$ 0.16 S$ 0.15 S$ 0.19 S$ 0.07 U.S. S$ 0.16 S$ 0.12 S$ 0.14 S$ 0.09 Hong Kong S$ 0.38 S$ 0.39 S$ 0.41 S$ 0.26 Thailand S$ 0.13 S$ 0.12 S$ 0.15 S$ 0.09 Malaysia S$ 0.15 S$ 0.15 S$ 0.16 S$ 0.09 China S$ 0.20 S$ 0.20 S$ 0.22 S$ 0.10 Japan S$ 0.38 S$ 0.39 S$ 0.39 S$ 0.29 Indonesia S$ 0.55 S$ 0.55 S$ 0.59 S$ 0.43 India S$ 0.70 S$ 0.65 S$ 0.65 S$ 0.49 Sri Lanka S$ 0.95 S$ 0.95 S$ 0.95 S$ 0.82 Vietnam Zone 1511* Media Ring 1551* Sunpage 1521* WoW! Callback Popular Destination
Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object]
Corporate / Business Solutions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Auto Dialer Option Business Associate United Arabs Emirates You pay S$0.78 / minute Office Landline Key in Local Number Without Code WoW! Server Internet Key in Code, Country code then Overseas number Business Associate Singapore Telco Auto Dialer Assume you use Sunpage Premium 1521 You pay S$1.29 / minute. If you use WoW! Services to make this call, You save S$0.51 / minute!
Corporate / Business Solutions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
W o W! Pay-b4-Talk Singapore Telco Consultant John Singapore WoW! Server Internet Consultant John’s webpage John pays S$0.05 / minute John pays local incoming charges Alfred pays nothing Consultant John’s Office Singapore Alfred Singapore Customer Alfred prepays consultancy charges You charge your customer your own RATES!
Corporate / Business Solutions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Call Centre (Using W o W One) Call Centre Busy Busy Available Customer
Call Centre “Centralization” Singapore User Call Centre India <local Singapore #> USA User China User <local USA #> <local China #>
Corporate / Business Solutions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Workflow Management (construction) WoW! Server Internet Mary Construction office HQ Jane Architect 7 th  floor Michael 5 th  floor John 1 st  floor
Corporate / Business Solutions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Corporate meeting WoW! Server Internet Carl Singapore HQ Betty Singapore Changi  Branch Albert China Marketing Office Danny Malaysia KL Branch
Corporate / Business Solutions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Conferencing / Training solutions WoW! Server Internet John does not Pay anything. Seminar room provider does not pay anything John’s Office New York John does not pay anything. Seminar room provider does not pay anything Seminar room Singapore Computer With HiFi system Audience
Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Future ,[object Object],[object Object]
The Future WoW! Server Internet Telco
[object Object]

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Communicare Wo W! Services (Corporate)

  • 1. WoW! Services Presented by Communi Care Pte Ltd
  • 2.
  • 3.
  • 4. W o W! Callback 1. John makes a call to WoW! Server 2. WoW! Server disconnects John after recognizing the Caller ID. 3. WoW! Server calls John back. 6569023901 4. John enters Mary’s phone number. 5. WoW! Server calls Mary. 6. WoW! Server connects John and Mary. CALL CONNECTED! Mary Singapore John WoW! User Singapore John pays S$0.05 / minute Mary pays incoming call charge WoW! Server Internet Call Connected
  • 5.
  • 6. Calling Overseas Singapore Telco New York Telco John WoW! User Singapore Jane New York WoW! Server John pays nothing John pays nothing Jane pays local incoming charges John Pays S$0.07 / minute (Singapore to New York Rate) Internet
  • 7.
  • 8. W o W! 1 Touch WoW! Server Internet 1. John makes a call to WoW! Server 2. WoW! Server disconnects John. 3. WoW! Server calls John back. 5. WoW! Server calls Mary. 6. WoW! Server connects John and Mary. CALL CONNECTED! Mary Singapore John WoW! User Singapore John pays S$0.05 / minute Mary pays incoming call charge 4. John does NOT need to enter Mary’s number Call Connected
  • 9.
  • 10. W o W! SMS Callback Internet Alfred Singapore John pays S$0.05 / minute + SMS Charge John WoW! User Singapore Enter SMS: “ Call +6593891389” WoW! Server Internet Alfred pays incoming call charge
  • 11.
  • 12. W o W! Conference Internet Alfred Singapore John pays SMS Charge John WoW! User Singapore Enter SMS: “ Conf +6593891389 +6594840123 +12129023820 +442091892314” Jane New York Mary London John pays S$0.05 / minute Alfred pays local incoming charges John pays S$0.07 / minute (New York charges) Jane pays local incoming charges John pays S$0.07 / minute (London charges) Mary pays local incoming charges WoW! Server Internet Total Conference Call Charge = SMS Charge + (S$0.05 + S$0.07 + S$0.07)/minute = SMS Charge + S$0.19/minute
  • 13.
  • 14. W o W! WebCall John WoW! User Singapore WoW! Server John pays S$0.05 / minute Mary pays incoming Calls Charge John pays Incoming Call Charge Internet Mary Singapore John’s mobile phone WoW! User Singapore Log into WoW! Account and click on WebCall Enter “+6593891389”
  • 15.
  • 16. W o W! Direct Internet Alfred Singapore John pays S$0.05 / minute John WoW! User Singapore Anything but his own phone Enter ID: 6512345678 Enter PIN: “XXXXXX” WoW! Server Internet Alfred pays incoming call charge Unregistered Number, Server Promts for ID and PIN
  • 17.
  • 18. W o W! Connect John WoW! User Singapore WoW! Server John pays S$0.05 / minute Mary pays incoming Calls Charge Alfred pays Incoming Call Charge Internet Mary Singapore Alfred Singapore Enter SMS: “ Call +6597654321 +6591234567”
  • 19.
  • 20.
  • 21. Typical Roaming Scenario Hong Kong Telco John Hong Kong John pays Hong Kong incoming charges Alfred pays nothing Singapore Telco Alfred Singapore John pays nothing Alfred pays local outgoing charges Calls John’s Singapore Telco number John pays expensive Local IDD Rates + Surcharges + Tax
  • 22.
  • 23. W o W! One Solution Mary Singapore WoW! Server John pays China Incoming Call Charges Mary pays nothing John pays Singapore Outgoing Call Charge Internet John’s Number in China Mary pays Outgoing call Charge John’s Singapore Number WoW! User in China Singapore Telco Call Forwarded to WoW! One Number Call forwarded to John’s Number in China at S$ 0.05 /minute Assume John is a Starhub User. He pays S$1.32 / minute + China Incoming call charges to take this call. If he uses WoW! Service, he saves S$1.27 / minute!
  • 24.
  • 25. Typical Roaming Scenario Singapore Telco Alfred Singapore Alfred pays Local Incoming charges China Telco John China John pays China Outgoing Charges Calls Alfred’s Singapore Telco number John pays expensive Overseas IDD Rates + surcharges + tax
  • 26.
  • 27. W o W! Dedicated Number Internet Alfred Singapore John pays S$0.09 / minute China to Singapore Rate John WoW! User In China Using China Prepaid SIM Card Enter “6569023901” WoW! Server Internet Alfred pays incoming call charge John calls his personal WoW! Dedicated Number, Server prompts for number to call. Assume John is a Starhub User. He pays S$0.68 / minute for this call. If he uses WoW! Service, he saves S$0.59 / minute!
  • 28.
  • 29.
  • 30.
  • 31.
  • 32. Rates Comparison Incoming Calls from Singapore on Mobile While Overseas * Singapore outgoing call charges not included. ** Local operator incoming call charges not included and tax (where applicable) not included. S$ 1.00 S$ 1.30 S$ 0.46 S$ 0.14 Brunei S$ 0.37 S$ 0.39 S$ 0.69 S$ 0.03 U.S. S$ 0.66 S$ 0.70 S$ 0.57 S$ 0.03 Hong Kong S$ 0.95 S$ 1.15 S$ 1.05 S$ 0.22 Thailand S$ 0.33 S$ 0.70 S$ 0.55 S$ 0.12 Malaysia S$ 1.32 S$ 1.39 S$ 0.68 S$ 0.05 China S$ 0.86 S$ 0.90 S$ 0.90 S$ 0.41 Japan S$ 1.02 S$ 1.20 S$ 0.47 S$ 0.36 Indonesia S$ 1.52 S$ 1.55 S$ 3.30 S$ 0.51 India S$ 1.24 S$ 1.75 S$ 0.70 S$ 0.41 Sri Lanka S$ 1.66 S$ 1.75 S$ 1.75 S$ 0.63 Vietnam Starhub** M1** Singtel** WoW! One* Popular Destination
  • 33.
  • 34. Rates Comparison Outgoing Calls to Singapore on Mobile While Overseas S$ 0.46 S$ 0.46 S$ 0.46 S$ 0.15 Brunei S$ 1.90 S$ 1.31 S$ 0.69 S$ 0.07 U.S. S$ 0.57 S$ 0.57 S$ 0.57 S$ 0.07 Hong Kong S$ 1.05 S$ 1.05 S$ 1.05 S$ 0.26 Thailand S$ 0.37 – S$0.91 S$ 0.32 – 0.80 S$ 0.92 S$ 0.15 Malaysia S$ 0.68 S$ 0.68 S$ 0.68 S$ 0.09 China S$ 3.30 S$ 1.08 S$ 0.96 S$ 0.44 Japan S$ 0.90 S$ 0.90 S$ 0.90 S$ 0.60 Indonesia S$ 2.15 / 4.35 S$ 2.15 / 4.35 S$ 2.15 / 4.35 S$ 0.63 India S$ 0.70 / 1.24 S$ 0.70 / 1.24 S$ 0.70 / 1.24 S$ 0.44 Sri Lanka S$ 0.78 S$ 0.78 S$ 0.78 S$ 0.65 Vietnam Starhub M1 Singtel WoW! Callback Popular Destination
  • 35.
  • 36. Rates Comparison International Calls from Mobile out from Singapore * Note : Singapore outgoing call charges is not included. S$ 0.35 S$ 0.37 S$ 0.38 S$ 0.15 Brunei S$ 0.16 S$ 0.15 S$ 0.19 S$ 0.07 U.S. S$ 0.16 S$ 0.12 S$ 0.14 S$ 0.09 Hong Kong S$ 0.38 S$ 0.39 S$ 0.41 S$ 0.26 Thailand S$ 0.13 S$ 0.12 S$ 0.15 S$ 0.09 Malaysia S$ 0.15 S$ 0.15 S$ 0.16 S$ 0.09 China S$ 0.20 S$ 0.20 S$ 0.22 S$ 0.10 Japan S$ 0.38 S$ 0.39 S$ 0.39 S$ 0.29 Indonesia S$ 0.55 S$ 0.55 S$ 0.59 S$ 0.43 India S$ 0.70 S$ 0.65 S$ 0.65 S$ 0.49 Sri Lanka S$ 0.95 S$ 0.95 S$ 0.95 S$ 0.82 Vietnam Zone 1511* Media Ring 1551* Sunpage 1521* WoW! Callback Popular Destination
  • 37.
  • 38.
  • 39. Auto Dialer Option Business Associate United Arabs Emirates You pay S$0.78 / minute Office Landline Key in Local Number Without Code WoW! Server Internet Key in Code, Country code then Overseas number Business Associate Singapore Telco Auto Dialer Assume you use Sunpage Premium 1521 You pay S$1.29 / minute. If you use WoW! Services to make this call, You save S$0.51 / minute!
  • 40.
  • 41. W o W! Pay-b4-Talk Singapore Telco Consultant John Singapore WoW! Server Internet Consultant John’s webpage John pays S$0.05 / minute John pays local incoming charges Alfred pays nothing Consultant John’s Office Singapore Alfred Singapore Customer Alfred prepays consultancy charges You charge your customer your own RATES!
  • 42.
  • 43. Call Centre (Using W o W One) Call Centre Busy Busy Available Customer
  • 44. Call Centre “Centralization” Singapore User Call Centre India <local Singapore #> USA User China User <local USA #> <local China #>
  • 45.
  • 46. Workflow Management (construction) WoW! Server Internet Mary Construction office HQ Jane Architect 7 th floor Michael 5 th floor John 1 st floor
  • 47.
  • 48. Corporate meeting WoW! Server Internet Carl Singapore HQ Betty Singapore Changi Branch Albert China Marketing Office Danny Malaysia KL Branch
  • 49.
  • 50. Conferencing / Training solutions WoW! Server Internet John does not Pay anything. Seminar room provider does not pay anything John’s Office New York John does not pay anything. Seminar room provider does not pay anything Seminar room Singapore Computer With HiFi system Audience
  • 51.
  • 52.
  • 53. The Future WoW! Server Internet Telco
  • 54.