I created the operating procedures manual given to all new hires working in the New Housing Department throughout the Southeastern Region.

1. 6

2. Creating builders
D

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Engineering Firms ·
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42

5. is to maximize
within new housing communities increase
d
homebuilders
.
Examples of this are the following:
 Managers and Directors of Acquisition & Development
 Leadership from Sales & Marketing
 Sales Agents
 Engineering firms used by the homebuilders.
, to promoting our
services within their communities.
builders
can be expected
our
business partners

6. new housing
closley our internal team
agents
, , or retail store

7. ,
metrics
such as our relationship with the builder and
anticipated competition from other providers.
dates project , projected revenue, etc.
finance
, -
the
team them
field

8. Make an effort to cultivate a relationship with them
Schedule a weekly call to discuss projects
Provide them with as much notice on future projects as possible
Keep them abreast of important deadlines
Be prepared to have materials and site plans available
Utilize SharePoint to ease flow of information
builders,

9. The following parties and information sources will serve as the primary means of identifying
projects and accessing project information.
s
Homeb s
time-
lines The FIND team will most frequently be interacting with Land Acquisition
& Development Managers for the homebuilders.
Engineering Firms
The home builders actively use third party engineering firms for their designs. These
companies will not only be useful in terms of notification of projects, but also when
gathering site plans and utility maps.
or
Technical Operations.

10. personnel
red

11. Builder
homebuilder y
most
ies
optimal illustrating this

12. . This can be een
personnel

13. Builder
homebuilders
Land Managers for
Land Managers
. Construction then
builder with
now available to receive service.

14. separation
builder

15. Schedule an annual lunch and learn to demonstrate products and share updated
features of Comcast service. recommended s and products
FIND

16. & Associations
Events and associations provide a great opportunity foster relationships and promote the
Comcast brand. The following are a list of ways FIND can engage the community:
Home Builder Association We want to be where our builders want to be. The
National Association of Home Builders is one of the largest trade associations in
the United States. The organization also works with federal agencies on
regulations affecting the housing industry in areas such as mortgage finance,
codes, energy and the environment; all of which are areas that can potentially
impact FIND.
Chamber of Commerce The Chamber promotes and protect the interests of
the business community. FIND’s involvement hear provides a platform to
promote Comcast’s interests in the housing sector, as well as foster important
relationships in the professional community.
Neighborhood Kickoff Celebrate the opening of a new community by
sponsoring an event. Attractions can include food trucks, music, children’s
activities, and raffle giveaways.
Sponsor

17. '

19. if our individual business partners need assistance. This includes

20. in at

28. the

30. - Field Support Reps

37. & Builders
these parties
Request Installation Reports
should request reports identifying outstanding pending
installations or canceled appointments. These reports should then be issued to local
customer service for discovery.
Critical
our business partners instances when a
pressing customer issue is directly impacting the builder themselves.
is builders
any critical issue that they have been approached
with builder

38. or builder
se parties ,
/builder
/builder
T /builder

39. personnel

40. Report
personnel Reprt
Report Report
REPORT

41. homebuilders
homebuilder
homebuilder