BCI International Conference, Kuala Lumpur 2018

1. Collaborating with all stakeholders to drive business continuity result
Day 1: 2:30 pm/ General Session 6
Azizul Rahman MOHD BASIR
KUB Telekomunikasi Sdn Bhd
Malaysian Administrative
Modernisation and
Management Planning Unit
1
Organised by: In Partnership with: Endorsed by: Supported by :
23 – 24 July
2018
PULLMAN KUALA LUMPUR CITY CENTRE HOTEL
& RESIDENCES
BUILDING A SUSTAINABLE AND
STRONGER ORGANISATIONAL
RESILIENCE
GRCCS-BCI INTERNATIONAL
CONFERENCE & EXHIBITION
BCI ASIA AWARDS
2018
3rd Annual International Conference & Exhibition in Southeast Asia

2. 2
table of contents
driving business continuity results
achieving business continuity process with desirable results –
embracing BCM as a culture
Connect Communicate Collaborate
addressing one of the biggest challenges in BCM:
executive buy-in
BCM common mistakes
avoiding typical mistakes when implementing business
continuity

3. desirable business continuity results
3
- seamless business continuity process
- regular discipline on updates (call tree, BIA, BCP)
- continuous awareness and exercise
- BCM & Risk Management as organisational culture

4. connect|communicate|collaborate
4
The biggest challenge in BCM is executive buy-in
• BCM usually doesn’t have a seat at major
decision table
• BCM is at the bottom of the priority list
• Difficulties in bringing in all functions under one
program (IT, Admin, Supply Chain, HR)
stakeholder management

5. 5
addressing executive buy-in
1/ identify and classify your stakeholders
2/ manage your stakeholders
3/ directive vs self-realisation

6. 6
identify and classify your stakeholders
position
influence
ceo
cro
cso
chco
regulatory
cfo
PA to ceo

7. 7
position
influence
ceo
cro
cso
chco
regulatory
cfo
PA to ceo
…another example

8. 8
manage your stakeholders
position
interest
manage closely
keep informedmonitor
keep satisfied

9. 9
directive vs. self-realisation
self-realisationdirective
fast slow
easy tough
impactful tiring
short-term sustainable

10. 10
directive vs. self-realisation
directive self-realisation
buy-in
time

11. 11
common
MISTEAKS when
implementing
Business
Continuity

12. 12
not everybody speaks like a BC geek…
(esp the CEOs, well…some of them J)
#1

13. 13
BIA is notabout filling up questionnaire
#2

14. BIA defines the landscape of business continuity plan
BIA
data gathering
questionnaires interviews
business process analysis
- prioritisation
- sequencing
- business process
- IT Application

15. 15
BIA is an analysis to identify and prioritise
critical business processes, notdepartments #3
…capture what matters most to the customer

16. 16
BCP is nota set of multiple plans gathered
from different functions within the company
finance HR sales technical/IT strategy
CEO office
BCP1
BCP2 BCP3 BCP4 BCP5 BCP6
#4
BCPcompany ≠ BCP1 + BCP2 + BCP3 + BCP4 + BCP5 + BCP6

17. 17
BCM is managing impact, not symptom #5

18. 18
23 – 24 July
2018
PULLMAN KUALA LUMPUR CITY CENTRE HOTEL
& RESIDENCES
BUILDING A SUSTAINABLE AND
STRONGER ORGANISATIONAL
RESILIENCE
GRCCS-BCI INTERNATIONAL
CONFERENCE & EXHIBITION
BCI ASIA AWARDS2018
3rd Annual International Conference & Exhibition in Southeast Asia
18
thank you
azizul@kubtel.com
http://twitter.com/azizuls