This document contains global codes used to categorize symptoms and defects for customer complaints. It includes codes for issues related to physical damage, water damage, disassembly, customer abuse, power, transmission/reception, display, camera, audio, functions, additional functions, cosmetic issues, testing tools, SIM cards, network definition files, batteries, chargers, adapters, and accessories. Common issues are assigned code numbers beginning with letters corresponding to the issue category.

1. ◎Global Code - Symptom code
Subject Customer Complain Code 구분
Physical damage (Case) X2 Common
Water damage-Corrosion X3 Common
Dissemble by Customer X4 Common
Customer Abuse
Forget PIN code(Phone locked) X5 Common
Illegal battery use X6 Common
Customer Abuse others X9 Common
No Enciende P2 Common
( Se apaga solo) P3 Common
Estatico o Colgado P4 Common
Power Short Life Time (High Current : Sleep & Idle) P5 Common
No carga Problema de telefono P6 Common
No muestra Icono de carga P7 Common
Otros problemas de Encendido P9 Common
NO Realiza y emite llamadas R2 Common
Buscando servicio R3 Common
TX / RX Llamado fallo R4 Common
Baja Señal R5 Common
TX / RX others R9 Common
No Display D2 Common
Perdida LCD Segmentos D3 Common
LCD
Burbujas LCD D4 Common
No LCD Back light D5 Common
Display No Display D6 Common
Defecto Camera Linea en Pantalla D7 Common
Camera
No puede realizar capttura de foto DA Common
Camera bloqueada DC Common
Display others D9 Common
No/Low Ring Volume A2 Common
No/Low incoming (SPK/Receiver) voice A3 Common
No/Low outgoing voice A4 Common
Audio Noise/Humming/Echo/mute A5 Common
Ear piece Voice A6 Common
Defective Button or Side key A7 Common
Audio Others A9 Common
No detection of Folder/Slide open F2 Common
No Keytone F3 Common
Memory Storing Error F4 Common
No Vibration F5 Common
No/Dim Key Back Light F6 Common
No Contact with Receptacle/IO connector F7 Common
Function No Alarm/Wake up call FA Common
Language Error FC Common
RTC(Real Time Clock) setting FD GSM Only
IrDA No function FE Common
Bad Tension (include sticking) of Botton & Key FF Common
Pogo Pin Broken FG Common
Function others F9 Common
SMS / MMS error S2 Common
PC Sync. S3 Common
Additional function
Internet access.(WAP, JAVA, GPRS, Download) S4 Common
Additonal function others S9 Common
Crack W2 Common
Gap W3 Common
Cosmetic

2. Cosmetic
Discolor W4 Common
Cosmetic others W9 Common
Minimum Power T1 CDMA Only
Maximum T2 CDMA Only
Test Tool FER (CDMA) Rx Sensitivity T3 CDMA Only
Rrf Output Power T4 CDMA Only
CM_Test Others T9 CDMA Only
Not Reading SIM M2 GSM Only
SIM Lock M3 GSM Only
SIM
SIM Socket problem( Bad contact/broken ) M4 GSM Only
SIM others M9 GSM Only
Organization(User setting Error) N2 Common
Network Problem N3 Common
NDF
Wrong SIM Card N4 GSM Only
NDF others N9 Common
No Power (Battery's Problem) Y2 Common
Short Battery Life Time (Battery's Problem) Y3 Common
Battery Heat up Y4 Common
Swelling Y5 Common
Battery others Y9 Common
No Power (Charger's Problem) C2 CDMA Only
Blinking / No LED C3 CDMA Only
Charger
No charging (Charger's Problem) C4 CDMA Only
Charger others C9 CDMA Only
Get Heating A2 CDMA Only
Adapter No Power (Adapter's Problem) A3 CDMA Only
Adapter others A9 CDMA Only
CLC No Charging (LED Dead) E2 Common
Accessory (Cigar lighter
charger) LED not Changing From Red To Green. E3 Common
NO/Low Volume E4 CDMA Only
No Charging (LED Dead) E5 CDMA Only
PHFK
Receptacle unstable E6 CDMA Only
Noise/Humming E7 CDMA Only
No incoming Voice EA Common
Ear-Mic No outgoing Voice EC Common
Noise/Humming ED Common
Data Cable Not connecting with PC EF Common
No Power (Charger's Problem) EG Common
Travel Charger Blinking / No LED EH Common
Electric shock while Charging EJ Common
Accessory others E9 Common

3. ◎Global Code - Defect code
Subject Defect (Main cause) Code 구분
Physical damage (Case) X2 Common
Water damage-Corrosion X3 Common
Customer Dissemble by Customer X4 Common
Abuse Forget PIN code(Phone locked) X5 Common
Illegal battery use X6 Common
Customer Abuse others X9 Common
No Power On(Phone's Problem) P2 Common
Auto Power Off P3 Common
Freeze (lock up)(Hang) P4 Common
Power Short Life Time (High Current : Sleep & Idle) P5 Common
No charging (Phone's Problem) P6 Common
No charging Icon ( Normal operation in 10 min) P7 Common
Power others P9 Common
NO Incoming /outgoing calls R2 Common
Searching for SVC R3 Common
TX / RX Call Drop R4 Common
Low Signal Bar R5 Common
TX / RX others R9 Common
No Display D2 Common
Missing LCD Segment D3 Common
LCD
Bleeding/Bubble LCD D4 Common
No LCD Back light D5 Common
Display No Display D6 Common
Defective Camera Screen Line D7 Common
Camera
Cannot take Picture out DA Common
Camera lock up DC Common
Display others D9 Common
No/Low Ring Volume A2 Common
No/Low incoming (SPK/Receiver) voice A3 Common
No/Low outgoing voice A4 Common
Audio Noise/Humming/Echo/mute A5 Common
Ear piece Voice A6 Common
Defective Button or Side key A7 Common
Audio Others A9 Common
No detection of Folder/Slide open F2 Common
No Keytone F3 Common
Memory Storing Error F4 Common
No Vibration F5 Common
No/Dim Key Back Light F6 Common
No Contact with Receptacle/IO connector F7 Common
Function No Alarm/Wake up call FA Common
Language Error FC Common
RTC(Real Time Clock) setting FD GSM Only
IrDA No function FE Common
Bad Tension (include sticking) of Botton & Key FF Common
Pogo Pin Broken FG Common
Function others F9 Common
SMS / MMS error S2 Common
PC Sync. S3 Common
Additional function
Internet access.(WAP, JAVA, GPRS, Download) S4 Common
Additonal function others S9 Common
Crack W2 Common
Gap W3 Common
Cosmetic

4. Cosmetic
Discolor W4 Common
Cosmetic others W9 Common
Minimum Power T1 CDMA Only
Maximum T2 CDMA Only
Test Tool FER (CDMA) Rx Sensitivity T3 CDMA Only
Rrf Output Power T4 CDMA Only
CM_Test Others T9 CDMA Only
Not Reading SIM M2 GSM Only
SIM Lock M3 GSM Only
SIM
SIM Socket problem( Bad contact/broken ) M4 GSM Only
SIM others M9 GSM Only
Organization(User setting Error) N2 Common
Network Problem N3 Common
NDF
Wrong SIM Card N4 GSM Only
NDF others N9 Common
No Power (Battery's Problem) Y2 Common
Short Battery Life Time (Battery's Problem) Y3 Common
Battery Heat up Y4 Common
Swelling Y5 Common
Battery others Y9 Common
No Power (Charger's Problem) C2 CDMA Only
Blinking / No LED C3 CDMA Only
Charger
No charging (Charger's Problem) C4 CDMA Only
Charger others C9 CDMA Only
Get Heating A2 CDMA Only
Adapter No Power (Adapter's Problem) A3 CDMA Only
Adapter others A9 CDMA Only
CLC No Charging (LED Dead) E2 Common
Accessory (Cigar lighter
charger) LED not Changing From Red To Green. E3 Common
NO/Low Volume E4 CDMA Only
No Charging (LED Dead) E5 CDMA Only
PHFK
Receptacle unstable E6 CDMA Only
Noise/Humming E7 CDMA Only
No incoming Voice EA Common
Ear-Mic No outgoing Voice EC Common
Noise/Humming ED Common
Data Cable Not connecting with PC EF Common
No Power (Charger's Problem) EG Common
Travel Charger Blinking / No LED EH Common
Electric shock while Charging EJ Common
Accessory others E9 Common

5. ◎Global Code - Repair code
Subject Repair Code 구분
Exchange Swap Phone (Repair too Expensive) GU Common
Swap Phone (to many Visit/Repair) GV Common
Swap Phone (Parts no Available) GW Common
Swap Phone (Impossible to Repair) GX Common
Swap Phone (On request of Retailer) GY Common
Swap Phone (On request of Manufacturer) GZ Common
Swap Board (Main,RF) : Impossible to Repair F2 Common
Swap Board (Main,RF) : Scrap F3 Common
MSM / DBB&ABB F4 Common
KEY PAD PCB F5 Common
EEP ROM / Flash Memory F6 Common
Power AMP IC F7 Common
SAW Filter FA Common
VCTCXO FC Common
LNA FD Common
RFR / RFT FE Common
Duplexer FF Common
Parts
Receptacle FG Common
Replacement
Connector FH Common
FPCB FJ Common
Camera FK Common
Vibrator FL Common
LCD (Main,Sub) FM Common
MIC FN Common
Speaker / Receiver FP Common
Buzzer FQ Common
Antenna FR Common
Case (Front,Rear,Upper,Lower) FS Common
Others F9 Common
Accessory Charger A2 Common
Adapter A3 Common
Battery A4 Common
PHFK(Carkit) A5 Common
Ear-Mic A6 Common
S/W Calibration S2 Common
Gain Control S3 Common
S/W version upgrade S4 Common
S/W download (same version) S5 Common
Other Re-Solder (Must input Part Location No.) T2 Common
Cleaning T3 Common
Explanation to Customer T4 Common
Re-Charge T5 Common
NDF( No Defect Found) T6 Common
Others T9 Common