1.
1
The Service Industry
After COVID-19
M A I N TA I N I N G T H E S O U L O F S E R V I C E
I N A V I R T U A L M O M E N T
June 10, 2020

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2
Today’s Speakers
sara bradley
chef and proprietor
freight house
Sara Nathan
President & CEO
Amigos de las Americas
Anthony Carruesco
Founder
AC Fly Fishing
Justin Sears
VP Product Marketing
Lucidworks

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33
INTROS
Who are you, what do you do, and how do you
think about delivering great service?

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44
COVID-19 IMPACT
How have you had to change the services you
offer because of this pandemic?

5.
55
KEEPING
CONNECTED
Are you doing anything new to maintain a
human touch with your customers?

6.
66
FUTURE PLANS
What is returning to normal?
What will take longer to reset?
How do you plan, given that uncertainty?

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7
More info on this topic
Check out the Lucidworks blog

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88
Audience Q&A
?

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9
THANK YOU