SlideShare a Scribd company logo
1 of 44
What is the purpose of supervision?
Supervision can help create a more
supportive, caring and positive working
environment as it provides a space for
regular communication, problem solving
and increased team working.
3 Types of Supervision
1. Administrative
 The most basic function of administrative supervision is
to ensure that work is performed, it is a learning
process involving face to face regularly scheduled
conferences with a qualified social worker
administration, designed to promote the development
of professional responsibility, knowledge, skill and
ethical conduct in the administration of social work or
human service.
3 Types of Supervision
2. Clinical (also called
educational supervision)
3 Types of Supervision
3. Supportive Supervision
 Is a process of helping staff to improve their
own work performed continuously. It is carried
out in a respectful and non-authoritarian way
with a focus on using a supervisory visits as an
opportunity to improve knowledge and skills of
health staff.
Principles of Supervision includes
1. Keeping employees happy and productive –
it requires that you pay attention to
employees engagement and take steps to
foster teamwork.
2. Critical ingredient to supervising effectively is
understanding the culture of the organization
in which you work.
s
factor
The most practical and
acceptable approach is. . .
For the school head to provide leadership that will permit
teachers to work together in a NON-THREATENING , HIGH
EXPECTATION CLIMATE OF CONSTANT IMPROVEMENT where
they can realize their accomplishments themselves.
teaching
-
-
Pre-Observation Questions
How can I be of help to you?
What specifically do you wish me to look for?
What specifically do you wish me to know?
Is there a particular student/pupil you would like me to
watch?
What are your objectives and expectations for the lesson?
How long would you like me to observe?
When can we get together after the lesson?
What do you want me to focus on my observation? Why?
actual events.
questions
questions
higher
-
learner-centered?
Why do you say so?
assignment
-
met?
met?
Were
Four Approach
The Directive Control Approach
The Directive Informational Approach
The Collaborative Approach
The Nondirective Approach
Directive Control
Approach
The Supervisor/Principal emphasizes
the behaviors of clarifying, presenting,
directing, demonstrating,
standardizing, and reinforcing in
developing an assignment for the
teacher.
Directive
Informational Approach
The Supervisor/Principal emphasizes
clarifying, presenting, directing,
demonstrating, standardizing, and
reinforcing in recommending options
for the teacher to choose from and to
commit to.
Collaborative Approach
The behaviors of presenting, clarifying,
listening, problem solving and
negotiating are used to develop a
contact between the teacher and the
Principal/Supervisor.
Nondirective Approach
The behavior of listening, encouraging,
clarifying, presenting, and problem
solving are used to create a teacher self
plan.
Listening
“uh”
“umm”
Nodding
Thumbs up
Clarifying
Do you mean that…
Would you explain this further?
I’m confused about this…
I lost you on…
You lost me…
Encouraging
Yes I’m following you
Continue on…
Ah, I see what you’re saying--- tell
me more…
Reflecting
I understand that you mean…
So, the issue is…
I hear you saying…
Presenting
This is how I see it.
What can be done is
I’d like us to consider…
I believe that…
Problem Solving
Let’s stop and write down what can
be done.
What ideas do we have to solve this
problem.
Let’s think of all possible action we
can take.
Negotiating
Were do we agree?
How can we change that action to
be acceptable to all?
Can we find a compromise that will
give each of us part of what we
want?
Directing
As I see it, are the alternatives: you
could do A, B, or C, Which of these
makes the most sense to you and
which will you use?
I’ve decided that we will do…
I want you to do…
Directing
The policy will be…
This is how its going to be.
We will then proceed as follows.
Standardizing
By next Monday, we want to see…
Report back to me on this change
by…
Have this two activities carried by…
I want an improvement of 25%
involvement by next meeting.
Standardizing
We have agreed that all tasks will
be done before the next
observation.
Reinforcing
I know you can do it.
I have confidence in your ability.
I want to show others what you
have done.
CLINICAL-SUPERVISION-HOW-IT-WORKS.pptx

More Related Content

Similar to CLINICAL-SUPERVISION-HOW-IT-WORKS.pptx

Coaching in Schools
Coaching in SchoolsCoaching in Schools
Coaching in SchoolsDagger Dan
 
Effective Communication for Today's Leader MOOC - Individual Practice Peer Ev...
Effective Communication for Today's Leader MOOC - Individual Practice Peer Ev...Effective Communication for Today's Leader MOOC - Individual Practice Peer Ev...
Effective Communication for Today's Leader MOOC - Individual Practice Peer Ev...Gustavo Alejandro Martinez Calderon
 
What is Coaching?
What is Coaching?What is Coaching?
What is Coaching?Amjad Ali
 
Running Head Summative Assessment .docx
Running Head Summative Assessment                                .docxRunning Head Summative Assessment                                .docx
Running Head Summative Assessment .docxtodd521
 
Using Treatment Manuals in Counseling Practice
Using Treatment Manuals in Counseling PracticeUsing Treatment Manuals in Counseling Practice
Using Treatment Manuals in Counseling PracticeSamantha Klassen
 
Reflective practice - Mestonarnold ppt
Reflective practice - Mestonarnold pptReflective practice - Mestonarnold ppt
Reflective practice - Mestonarnold pptArnold Robinson
 
What is reflection
What is reflectionWhat is reflection
What is reflectionAamir Ali
 
peercoaching in education for professional growth
peercoaching in education for professional growthpeercoaching in education for professional growth
peercoaching in education for professional growthBlessyCorpin1
 
Cdd Power Point Aug09
Cdd Power Point Aug09Cdd Power Point Aug09
Cdd Power Point Aug09scwellman
 
Chapter 19 The Heart of the MatterTO SAY IT ONE LAST TIME, may.docx
Chapter 19 The Heart of the MatterTO SAY IT ONE LAST TIME, may.docxChapter 19 The Heart of the MatterTO SAY IT ONE LAST TIME, may.docx
Chapter 19 The Heart of the MatterTO SAY IT ONE LAST TIME, may.docxcravennichole326
 
Coaching & Mentoring by Dr. Jhonnifer Abarao, DHCM, RN
Coaching & Mentoring by Dr. Jhonnifer Abarao, DHCM, RNCoaching & Mentoring by Dr. Jhonnifer Abarao, DHCM, RN
Coaching & Mentoring by Dr. Jhonnifer Abarao, DHCM, RNJhonnifer Abarao
 
Coaching For Six Stages Of Change
Coaching For Six Stages Of ChangeCoaching For Six Stages Of Change
Coaching For Six Stages Of ChangeGary Sweeten
 
Delivering Reviews - ICA
Delivering Reviews - ICADelivering Reviews - ICA
Delivering Reviews - ICAJoAnn Corley
 
Merging learning and change management sahrp conference october 2013
Merging learning and change management sahrp conference october 2013Merging learning and change management sahrp conference october 2013
Merging learning and change management sahrp conference october 2013Rob Bartlett
 
Merging learning and change management sahrp conference october 2013
Merging learning and change management sahrp conference october 2013Merging learning and change management sahrp conference october 2013
Merging learning and change management sahrp conference october 2013Rob Bartlett
 
Aiesec experience
Aiesec experienceAiesec experience
Aiesec experienceAIESEC DLSU
 

Similar to CLINICAL-SUPERVISION-HOW-IT-WORKS.pptx (20)

Coaching in Schools
Coaching in SchoolsCoaching in Schools
Coaching in Schools
 
Effective Communication for Today's Leader MOOC - Individual Practice Peer Ev...
Effective Communication for Today's Leader MOOC - Individual Practice Peer Ev...Effective Communication for Today's Leader MOOC - Individual Practice Peer Ev...
Effective Communication for Today's Leader MOOC - Individual Practice Peer Ev...
 
What is Coaching?
What is Coaching?What is Coaching?
What is Coaching?
 
Running Head Summative Assessment .docx
Running Head Summative Assessment                                .docxRunning Head Summative Assessment                                .docx
Running Head Summative Assessment .docx
 
Using Treatment Manuals in Counseling Practice
Using Treatment Manuals in Counseling PracticeUsing Treatment Manuals in Counseling Practice
Using Treatment Manuals in Counseling Practice
 
Reflective practice - Mestonarnold ppt
Reflective practice - Mestonarnold pptReflective practice - Mestonarnold ppt
Reflective practice - Mestonarnold ppt
 
What is reflection
What is reflectionWhat is reflection
What is reflection
 
Leadership
LeadershipLeadership
Leadership
 
peercoaching in education for professional growth
peercoaching in education for professional growthpeercoaching in education for professional growth
peercoaching in education for professional growth
 
Blackburn williamson (2018)
Blackburn  williamson (2018)Blackburn  williamson (2018)
Blackburn williamson (2018)
 
Chapter 13.ppt
Chapter 13.pptChapter 13.ppt
Chapter 13.ppt
 
Cdd Power Point Aug09
Cdd Power Point Aug09Cdd Power Point Aug09
Cdd Power Point Aug09
 
Chapter 19 The Heart of the MatterTO SAY IT ONE LAST TIME, may.docx
Chapter 19 The Heart of the MatterTO SAY IT ONE LAST TIME, may.docxChapter 19 The Heart of the MatterTO SAY IT ONE LAST TIME, may.docx
Chapter 19 The Heart of the MatterTO SAY IT ONE LAST TIME, may.docx
 
Coaching & Mentoring by Dr. Jhonnifer Abarao, DHCM, RN
Coaching & Mentoring by Dr. Jhonnifer Abarao, DHCM, RNCoaching & Mentoring by Dr. Jhonnifer Abarao, DHCM, RN
Coaching & Mentoring by Dr. Jhonnifer Abarao, DHCM, RN
 
Coaching For Six Stages Of Change
Coaching For Six Stages Of ChangeCoaching For Six Stages Of Change
Coaching For Six Stages Of Change
 
Delivering Reviews - ICA
Delivering Reviews - ICADelivering Reviews - ICA
Delivering Reviews - ICA
 
Merging learning and change management sahrp conference october 2013
Merging learning and change management sahrp conference october 2013Merging learning and change management sahrp conference october 2013
Merging learning and change management sahrp conference october 2013
 
Team Learning Test
Team Learning TestTeam Learning Test
Team Learning Test
 
Merging learning and change management sahrp conference october 2013
Merging learning and change management sahrp conference october 2013Merging learning and change management sahrp conference october 2013
Merging learning and change management sahrp conference october 2013
 
Aiesec experience
Aiesec experienceAiesec experience
Aiesec experience
 

Recently uploaded

Introduction to Nonprofit Accounting: The Basics
Introduction to Nonprofit Accounting: The BasicsIntroduction to Nonprofit Accounting: The Basics
Introduction to Nonprofit Accounting: The BasicsTechSoup
 
This PowerPoint helps students to consider the concept of infinity.
This PowerPoint helps students to consider the concept of infinity.This PowerPoint helps students to consider the concept of infinity.
This PowerPoint helps students to consider the concept of infinity.christianmathematics
 
Python Notes for mca i year students osmania university.docx
Python Notes for mca i year students osmania university.docxPython Notes for mca i year students osmania university.docx
Python Notes for mca i year students osmania university.docxRamakrishna Reddy Bijjam
 
Understanding Accommodations and Modifications
Understanding  Accommodations and ModificationsUnderstanding  Accommodations and Modifications
Understanding Accommodations and ModificationsMJDuyan
 
80 ĐỀ THI THỬ TUYỂN SINH TIẾNG ANH VÀO 10 SỞ GD – ĐT THÀNH PHỐ HỒ CHÍ MINH NĂ...
80 ĐỀ THI THỬ TUYỂN SINH TIẾNG ANH VÀO 10 SỞ GD – ĐT THÀNH PHỐ HỒ CHÍ MINH NĂ...80 ĐỀ THI THỬ TUYỂN SINH TIẾNG ANH VÀO 10 SỞ GD – ĐT THÀNH PHỐ HỒ CHÍ MINH NĂ...
80 ĐỀ THI THỬ TUYỂN SINH TIẾNG ANH VÀO 10 SỞ GD – ĐT THÀNH PHỐ HỒ CHÍ MINH NĂ...Nguyen Thanh Tu Collection
 
Google Gemini An AI Revolution in Education.pptx
Google Gemini An AI Revolution in Education.pptxGoogle Gemini An AI Revolution in Education.pptx
Google Gemini An AI Revolution in Education.pptxDr. Sarita Anand
 
ICT role in 21st century education and it's challenges.
ICT role in 21st century education and it's challenges.ICT role in 21st century education and it's challenges.
ICT role in 21st century education and it's challenges.MaryamAhmad92
 
Sensory_Experience_and_Emotional_Resonance_in_Gabriel_Okaras_The_Piano_and_Th...
Sensory_Experience_and_Emotional_Resonance_in_Gabriel_Okaras_The_Piano_and_Th...Sensory_Experience_and_Emotional_Resonance_in_Gabriel_Okaras_The_Piano_and_Th...
Sensory_Experience_and_Emotional_Resonance_in_Gabriel_Okaras_The_Piano_and_Th...Pooja Bhuva
 
Towards a code of practice for AI in AT.pptx
Towards a code of practice for AI in AT.pptxTowards a code of practice for AI in AT.pptx
Towards a code of practice for AI in AT.pptxJisc
 
Beyond_Borders_Understanding_Anime_and_Manga_Fandom_A_Comprehensive_Audience_...
Beyond_Borders_Understanding_Anime_and_Manga_Fandom_A_Comprehensive_Audience_...Beyond_Borders_Understanding_Anime_and_Manga_Fandom_A_Comprehensive_Audience_...
Beyond_Borders_Understanding_Anime_and_Manga_Fandom_A_Comprehensive_Audience_...Pooja Bhuva
 
UGC NET Paper 1 Mathematical Reasoning & Aptitude.pdf
UGC NET Paper 1 Mathematical Reasoning & Aptitude.pdfUGC NET Paper 1 Mathematical Reasoning & Aptitude.pdf
UGC NET Paper 1 Mathematical Reasoning & Aptitude.pdfNirmal Dwivedi
 
Interdisciplinary_Insights_Data_Collection_Methods.pptx
Interdisciplinary_Insights_Data_Collection_Methods.pptxInterdisciplinary_Insights_Data_Collection_Methods.pptx
Interdisciplinary_Insights_Data_Collection_Methods.pptxPooja Bhuva
 
How to Create and Manage Wizard in Odoo 17
How to Create and Manage Wizard in Odoo 17How to Create and Manage Wizard in Odoo 17
How to Create and Manage Wizard in Odoo 17Celine George
 
Jamworks pilot and AI at Jisc (20/03/2024)
Jamworks pilot and AI at Jisc (20/03/2024)Jamworks pilot and AI at Jisc (20/03/2024)
Jamworks pilot and AI at Jisc (20/03/2024)Jisc
 
On National Teacher Day, meet the 2024-25 Kenan Fellows
On National Teacher Day, meet the 2024-25 Kenan FellowsOn National Teacher Day, meet the 2024-25 Kenan Fellows
On National Teacher Day, meet the 2024-25 Kenan FellowsMebane Rash
 
Making communications land - Are they received and understood as intended? we...
Making communications land - Are they received and understood as intended? we...Making communications land - Are they received and understood as intended? we...
Making communications land - Are they received and understood as intended? we...Association for Project Management
 
The basics of sentences session 3pptx.pptx
The basics of sentences session 3pptx.pptxThe basics of sentences session 3pptx.pptx
The basics of sentences session 3pptx.pptxheathfieldcps1
 
Key note speaker Neum_Admir Softic_ENG.pdf
Key note speaker Neum_Admir Softic_ENG.pdfKey note speaker Neum_Admir Softic_ENG.pdf
Key note speaker Neum_Admir Softic_ENG.pdfAdmir Softic
 
Wellbeing inclusion and digital dystopias.pptx
Wellbeing inclusion and digital dystopias.pptxWellbeing inclusion and digital dystopias.pptx
Wellbeing inclusion and digital dystopias.pptxJisc
 
HMCS Vancouver Pre-Deployment Brief - May 2024 (Web Version).pptx
HMCS Vancouver Pre-Deployment Brief - May 2024 (Web Version).pptxHMCS Vancouver Pre-Deployment Brief - May 2024 (Web Version).pptx
HMCS Vancouver Pre-Deployment Brief - May 2024 (Web Version).pptxmarlenawright1
 

Recently uploaded (20)

Introduction to Nonprofit Accounting: The Basics
Introduction to Nonprofit Accounting: The BasicsIntroduction to Nonprofit Accounting: The Basics
Introduction to Nonprofit Accounting: The Basics
 
This PowerPoint helps students to consider the concept of infinity.
This PowerPoint helps students to consider the concept of infinity.This PowerPoint helps students to consider the concept of infinity.
This PowerPoint helps students to consider the concept of infinity.
 
Python Notes for mca i year students osmania university.docx
Python Notes for mca i year students osmania university.docxPython Notes for mca i year students osmania university.docx
Python Notes for mca i year students osmania university.docx
 
Understanding Accommodations and Modifications
Understanding  Accommodations and ModificationsUnderstanding  Accommodations and Modifications
Understanding Accommodations and Modifications
 
80 ĐỀ THI THỬ TUYỂN SINH TIẾNG ANH VÀO 10 SỞ GD – ĐT THÀNH PHỐ HỒ CHÍ MINH NĂ...
80 ĐỀ THI THỬ TUYỂN SINH TIẾNG ANH VÀO 10 SỞ GD – ĐT THÀNH PHỐ HỒ CHÍ MINH NĂ...80 ĐỀ THI THỬ TUYỂN SINH TIẾNG ANH VÀO 10 SỞ GD – ĐT THÀNH PHỐ HỒ CHÍ MINH NĂ...
80 ĐỀ THI THỬ TUYỂN SINH TIẾNG ANH VÀO 10 SỞ GD – ĐT THÀNH PHỐ HỒ CHÍ MINH NĂ...
 
Google Gemini An AI Revolution in Education.pptx
Google Gemini An AI Revolution in Education.pptxGoogle Gemini An AI Revolution in Education.pptx
Google Gemini An AI Revolution in Education.pptx
 
ICT role in 21st century education and it's challenges.
ICT role in 21st century education and it's challenges.ICT role in 21st century education and it's challenges.
ICT role in 21st century education and it's challenges.
 
Sensory_Experience_and_Emotional_Resonance_in_Gabriel_Okaras_The_Piano_and_Th...
Sensory_Experience_and_Emotional_Resonance_in_Gabriel_Okaras_The_Piano_and_Th...Sensory_Experience_and_Emotional_Resonance_in_Gabriel_Okaras_The_Piano_and_Th...
Sensory_Experience_and_Emotional_Resonance_in_Gabriel_Okaras_The_Piano_and_Th...
 
Towards a code of practice for AI in AT.pptx
Towards a code of practice for AI in AT.pptxTowards a code of practice for AI in AT.pptx
Towards a code of practice for AI in AT.pptx
 
Beyond_Borders_Understanding_Anime_and_Manga_Fandom_A_Comprehensive_Audience_...
Beyond_Borders_Understanding_Anime_and_Manga_Fandom_A_Comprehensive_Audience_...Beyond_Borders_Understanding_Anime_and_Manga_Fandom_A_Comprehensive_Audience_...
Beyond_Borders_Understanding_Anime_and_Manga_Fandom_A_Comprehensive_Audience_...
 
UGC NET Paper 1 Mathematical Reasoning & Aptitude.pdf
UGC NET Paper 1 Mathematical Reasoning & Aptitude.pdfUGC NET Paper 1 Mathematical Reasoning & Aptitude.pdf
UGC NET Paper 1 Mathematical Reasoning & Aptitude.pdf
 
Interdisciplinary_Insights_Data_Collection_Methods.pptx
Interdisciplinary_Insights_Data_Collection_Methods.pptxInterdisciplinary_Insights_Data_Collection_Methods.pptx
Interdisciplinary_Insights_Data_Collection_Methods.pptx
 
How to Create and Manage Wizard in Odoo 17
How to Create and Manage Wizard in Odoo 17How to Create and Manage Wizard in Odoo 17
How to Create and Manage Wizard in Odoo 17
 
Jamworks pilot and AI at Jisc (20/03/2024)
Jamworks pilot and AI at Jisc (20/03/2024)Jamworks pilot and AI at Jisc (20/03/2024)
Jamworks pilot and AI at Jisc (20/03/2024)
 
On National Teacher Day, meet the 2024-25 Kenan Fellows
On National Teacher Day, meet the 2024-25 Kenan FellowsOn National Teacher Day, meet the 2024-25 Kenan Fellows
On National Teacher Day, meet the 2024-25 Kenan Fellows
 
Making communications land - Are they received and understood as intended? we...
Making communications land - Are they received and understood as intended? we...Making communications land - Are they received and understood as intended? we...
Making communications land - Are they received and understood as intended? we...
 
The basics of sentences session 3pptx.pptx
The basics of sentences session 3pptx.pptxThe basics of sentences session 3pptx.pptx
The basics of sentences session 3pptx.pptx
 
Key note speaker Neum_Admir Softic_ENG.pdf
Key note speaker Neum_Admir Softic_ENG.pdfKey note speaker Neum_Admir Softic_ENG.pdf
Key note speaker Neum_Admir Softic_ENG.pdf
 
Wellbeing inclusion and digital dystopias.pptx
Wellbeing inclusion and digital dystopias.pptxWellbeing inclusion and digital dystopias.pptx
Wellbeing inclusion and digital dystopias.pptx
 
HMCS Vancouver Pre-Deployment Brief - May 2024 (Web Version).pptx
HMCS Vancouver Pre-Deployment Brief - May 2024 (Web Version).pptxHMCS Vancouver Pre-Deployment Brief - May 2024 (Web Version).pptx
HMCS Vancouver Pre-Deployment Brief - May 2024 (Web Version).pptx
 

CLINICAL-SUPERVISION-HOW-IT-WORKS.pptx

  • 1. What is the purpose of supervision? Supervision can help create a more supportive, caring and positive working environment as it provides a space for regular communication, problem solving and increased team working.
  • 2. 3 Types of Supervision 1. Administrative  The most basic function of administrative supervision is to ensure that work is performed, it is a learning process involving face to face regularly scheduled conferences with a qualified social worker administration, designed to promote the development of professional responsibility, knowledge, skill and ethical conduct in the administration of social work or human service.
  • 3. 3 Types of Supervision 2. Clinical (also called educational supervision)
  • 4. 3 Types of Supervision 3. Supportive Supervision  Is a process of helping staff to improve their own work performed continuously. It is carried out in a respectful and non-authoritarian way with a focus on using a supervisory visits as an opportunity to improve knowledge and skills of health staff.
  • 5. Principles of Supervision includes 1. Keeping employees happy and productive – it requires that you pay attention to employees engagement and take steps to foster teamwork. 2. Critical ingredient to supervising effectively is understanding the culture of the organization in which you work.
  • 6.
  • 7. s
  • 9. The most practical and acceptable approach is. . . For the school head to provide leadership that will permit teachers to work together in a NON-THREATENING , HIGH EXPECTATION CLIMATE OF CONSTANT IMPROVEMENT where they can realize their accomplishments themselves.
  • 10.
  • 12.
  • 13. - -
  • 14. Pre-Observation Questions How can I be of help to you? What specifically do you wish me to look for? What specifically do you wish me to know? Is there a particular student/pupil you would like me to watch? What are your objectives and expectations for the lesson? How long would you like me to observe? When can we get together after the lesson? What do you want me to focus on my observation? Why?
  • 16.
  • 17.
  • 19. - learner-centered? Why do you say so? assignment
  • 20. -
  • 22.
  • 23.
  • 24.
  • 25.
  • 26.
  • 27. Four Approach The Directive Control Approach The Directive Informational Approach The Collaborative Approach The Nondirective Approach
  • 28. Directive Control Approach The Supervisor/Principal emphasizes the behaviors of clarifying, presenting, directing, demonstrating, standardizing, and reinforcing in developing an assignment for the teacher.
  • 29. Directive Informational Approach The Supervisor/Principal emphasizes clarifying, presenting, directing, demonstrating, standardizing, and reinforcing in recommending options for the teacher to choose from and to commit to.
  • 30. Collaborative Approach The behaviors of presenting, clarifying, listening, problem solving and negotiating are used to develop a contact between the teacher and the Principal/Supervisor.
  • 31. Nondirective Approach The behavior of listening, encouraging, clarifying, presenting, and problem solving are used to create a teacher self plan.
  • 33. Clarifying Do you mean that… Would you explain this further? I’m confused about this… I lost you on… You lost me…
  • 34. Encouraging Yes I’m following you Continue on… Ah, I see what you’re saying--- tell me more…
  • 35. Reflecting I understand that you mean… So, the issue is… I hear you saying…
  • 36. Presenting This is how I see it. What can be done is I’d like us to consider… I believe that…
  • 37. Problem Solving Let’s stop and write down what can be done. What ideas do we have to solve this problem. Let’s think of all possible action we can take.
  • 38. Negotiating Were do we agree? How can we change that action to be acceptable to all? Can we find a compromise that will give each of us part of what we want?
  • 39. Directing As I see it, are the alternatives: you could do A, B, or C, Which of these makes the most sense to you and which will you use? I’ve decided that we will do… I want you to do…
  • 40. Directing The policy will be… This is how its going to be. We will then proceed as follows.
  • 41. Standardizing By next Monday, we want to see… Report back to me on this change by… Have this two activities carried by… I want an improvement of 25% involvement by next meeting.
  • 42. Standardizing We have agreed that all tasks will be done before the next observation.
  • 43. Reinforcing I know you can do it. I have confidence in your ability. I want to show others what you have done.