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How to Improve
Client-Law Firm Relationships
Today's junior legal advisor is
tomorrow's general counsel
1.
Build deep AND wide
relationships
Internal counsel has an
overwhelming workload and is
under enormous pressure.
2.
Make life easier for internal
counsel
Know what the client does and
how it does it
3.
Keep up to date with the
client’s business
Provide well-thought-out solutions
backed by logic and experience.
4.
Be a strategic business
advisor
Clients have to comply with
internal transformation
parameters and so should law
firms.
5.
Empowerment is key
Provide and stick to fee caps, be
flexible and provide regular
updates.
6.
Bills, bills, bills
Legal updates should be focused and
personalised. Avoid spam.
7.
Legal education vs spam
Be available, quick, flexible and
pro-active
8.
Be the "quick call" lawyer
Tailor the delivery of your advice to
your audience.
9.
Know Your Audience
It shows that you care about the
client getting the right advise and
you’re not just chasing fees
10.
Don’t be afraid to say I
don’t know
11.
Socialising outside the
office never hurts
Enough said!
Get In Touch
www.ofcounsel.co.za
rorisangmongoato@ymail.com
rorisang mzozoyana
rorisang mzozoyana
@rori_legalcounsel
@rori_legalcounsel
Thank you

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Client-Law Firm Relationships.pptx