The document provides 11 tips for improving client-law firm relationships: 1) Build deep and wide relationships with internal counsel who are under pressure. 2) Make life easier for internal counsel by understanding their business. 3) Keep up to date with the client's business. 4) Be a strategic business advisor by providing well-thought out, experience-backed solutions. 5) Empowerment of clients is key, as is providing fee caps and regular updates. 6) Bills should be focused and personalized, not spam. 7) Legal updates should be tailored, not spam. 8) Be available, quick, and proactive. 9) Know your audience. 10) Don't be afraid to admit not knowing something. 11) Social