The presentation discusses the importance of data processing in Industrial Internet of Things (IIoT) applications, which is driving significant improvements in communication infrastructure, edge devices, data management and analysis, and virtualization. Companies that leverage these opportunities thrive, while those that do not struggle. However, these improvements come with the challenge of organizational cultural change. Citizen developers who use low- or no-code techniques can deploy IIoT devices in an IT-approved ecosystem, generating immediate value from the data and notifications generated. The democratization of IT is driving organizational cultural change, with the focus on creating competitiveness, improving the speed of innovation, and meeting consumer and employee needs. The presentation also highlights the importance of security and cybersecurity in core process control and the need for fundamental change in the way people work, including empowering frontline workers to innovate, proactively building their capabilities, and implementing new ways of working.

1. 1
Data Processing in
Industrial Internet of Things (IIoT) Applications
Industrial Agility powered by Motivated Businesspeople

2. 2
Democratization of IT is driving Organizational Cultural Change
The many factors of Change
▶ Internet of Things (IoT) is enabling many forms of non-Industrial Edge Computing1
▪ Providing
▪ Broad Opportunities for many New Types of Edge Devices
▪ Massive volumes of Data for Analysis and Notification
▪ Driving major improvements in
▪ Communication Infrastructure (Think 5G)
▪ Edge Devices (Think Wearables)
▪ Data Management and Analysis (Think Big Data, Natural Language Processing (NLP), and Artificial Intelligence (AI))
▪ Virtualization of Complete Ecosystems enabling Citizen Developers2 in Centers of Excellence (Continuous Improvement)
▶ IoT Vendors see IIoT as a High Margin Improvement Opportunity
▪ Historical Industrial Vendors are Responding to the increased Competition
Result
▶ Companies that are leveraging these opportunities are Thriving .
Those that are not are challenged to survive
▶ These significant improvements come with an Unexpected challenge: Organizational Cultural Change
1 Gartner defines edge computing as solutions that facilitate data processing at or near the source of data generation. For example, in the context of the Internet of
Things (IoT), the sources of data generation are usually things with sensors or embedded devices.
2 Businessperson with IT Skills and NOT a Native IT Person, Citizen Developer - IT Glossary | Gartner
Infrastructure Internet of Things (IIoT) - IMQS Software

3. 3
Setting the Stage for Cultural Change
What is it about IIoT functionality that Changes the Cultural Dynamics?
▶ Citizen Developers implement IIoT Devices using Low-Code or No-Code Techniques
▪ Like PC’s Plug’n Play, IIoT Devices are Plug’n Produce1
Enables Businesspeople (NOT IT People) to Deploy them in an IT Approved Ecosystem
▪ Generates Immediate Value from the Generated Data and Notifications
▶ IIoT Devices are NOT Process Control Devices!
▪ If they were Process Control Devices, they would need to meet Process Control Requirements
▶ IIoT Information supplements other Business and Process Control Information to
▪ Drive Improved Analytics
▪ Push Notifications to the Appropriate People how and when they want it
Result
▶ Improved Corporate Agility, ESG2 Compliance, and Profitability—via Motivated Employees!
1. Adapted from Industrie-4.0_Plug-and-Produce-zvei.pdf
2. Environmental, Social and Governance (ESG) refers to a collection of corporate performance evaluation criteria that assess the robustness of a company’s
governance mechanisms and its ability to effectively manage its environmental and social impacts.

4. 4
Why does IT need to Empower the Citizen Developers?
Business is Changing Faster than Traditional IT Processes can Respond
▶ Traditional Waterfall Project Implementations take months or years to implement
▶ Agile Project Management Techniques divert Businesspeople from their daily activities
to educate IT People
▶ Agile, Virtual Centers of Business Excellence (CoEs) enables
▪ IT to set the Low- and No-Code Stage for Citizen Developers to
Continuously Test, Verify, and Adapt to Changing Needs/Requirements
▪ IT Benefits from the Reduced IT Backlog and Increased Business Satisfaction
▪ Business Benefits from Improved Employee Satisfaction and Increased Profitability
▶ Please NOTE
▪ What To Do is NOT New
▪ Who Does It with What Tools results in Large Reduction in Number of Hand-Offs
Producing Faster and More Accurate Results

5. 5
Transformation Benefits of Citizen Development
For Organization
▶ "This is not about technology.
▶ Technology is merely an ingredient.
▶ This is about
▪ Creating competitiveness,
▪ Improving the speed of innovation
In your business."
Eric van Antwerpen,
VP&GMGlobal Enterprise Sales, Manpower Giroup
ProjectManagement.com - 15 Transformative Benefits of Citizen Development
Introducing Citizen Developer | PMI Citizen Developer

6. 6
Transformation Benefits of Citizen Development
For IT
▶ “Citizen development will
democratize software
development,
▶ But it will also turbocharge
digital transformation efforts
within organizations.
▶ Citizen development should
significantly ease the burden
on busy IT departments
straining to cope with
growing demands from
business units"
Sunil Prashara, President and
CEO,
Project Management institute

7. 7
Transformation Benefits of Citizen Development
For Individuals
"That's the real power I think of citizen
developer
It puts the power of understanding the
customer’s pain point in the hands of
the individual that’s probably most
close or closest to the customer"
Michael De Prisco,
VP Global Experience and Solutions,
Project Management institute

8. 8
Transformation Benefits of Citizen Development
PMI’s Conclusion
“With the right tools, training and partner support, leaders
from all industries and sectors can leverage citizen
development to drive the next wave of business
transformation while building on today's digital and data
revolution. “
www.pmi.org/citizendevelopment
▶ Organizations need to be agile to meet consumer and
employee needs.
▶ But overworked IT departments coupled with a shortage of
skilled software developers is creating challenges for
organizations and decision makers.
▶ Forrester estimates that by 2024, the U.S. will have a deficit
of 500,000 software developers.
ProjectManagement.com - Just How Big is the Low-Code Market?

9. 9
IT > IoT > IIoT > OT Convergence
Transforming the way Business is being done
Possible Data Integration and Analytics
Uncover new insights w
ith self-service analytics and minimal IT dependence!
Infographics – IIoT World (iiot-world.com)
Source: Hitchi Vantara—Designed by IIoT World

10. 10
Use Case: Equipment Monitoring and Optimization (M+O)
Setting the Stage for NAMUR Example
▶ NAMUR1 actively involved in Industry 4.02 to conceptualize “rapid change to technology, industries, and
societal patterns and processes … due to increasing interconnectivity and smart automation”.
▶ NAMUR NE107, Self-Monitoring and Diagnosis of Field Devices,
resulted in field devices containing self-diagnostic functionality
▪ 40+ Million Existing Devices can report status changes over the device’s second communications channel
—independent of the control system to which the device is connected.
▪ Utilizing this independent channel significantly increases the quality and quantity of
diagnostic and device health data available to equipment reliability monitoring systems
▪ Thereby improving device availability and accuracy while providing data for M+O Analysis
1. NAMUR – User Association of Automation Technology in Process Industries
2. aka Fourth Industrial Revolution (4IR)

11. 11
Use Case: Equipment Monitoring and Optimization (M+O)
NAMUR Open Architecture (NOA) 1
▶ Core Process Control (CPC) executes control functions from sensors to actors, collects information, and efficiently provides
aggregated information
CPC is the most isolated and secure domain and requires continuous monitoring for security and cybersecurity challenges.
1. Adapted from NAMUR Open Architecture (NOA) ARC Orlando Forum 2017.pdf
▶ Plant Specific M+O
▪ Advanced Analytics, isolated from general business systems
▪ IIoT Devices Low-Cost Multi-Sensors exist in Plant Specific M+O
domain and IoT devices exist in the general business domain or
the Central M+O
▶ Central M+O CoE organized by discipline for
▪ Fleet Optimization of field devices and major process equipment
▪ Innovation Center for M+O , e.g. Value Chain Simulation or
Reliability Enhancement Center Functionality

12. 12
Use Case: Equipment Monitoring and Optimization (M+O)
Core Process Control (CPC) Security
▶ Cybersecurity is particularly challenging for CPC
▪ CPC Failure can mean loss of life, personal health, damage to the environment, …
▪ Other Failures have financial or image consequences
▶ To ensure CPC Communication Security
▪ Requests for information from the CPC are
verified by a CPC specific verification process
outside the industrial control domain before
being sent to the CPC
▪ Responses to each request are sent through a
unidirectional channel
indicated by diodes ( ) in the Figure
▶ To ensure CPC Integrity
▪ Configurations and Logical Integrity of all
Components within the CPC need to be
periodically verified

13. 13
Going Forward1
Design for Major Organizational Cultural Change
▶ Fundamental Change in the way we work being Driven By
▪ IoT, IIoT, Industry 4.0, virtualization, NoSQL, CoEs, aka the Fourth Industrial Revolution (4IR)
▪ Includes mental images of robots,
4IR is a human endeavor that requires a new mix of workforce skills and capabilities
▶ McKinsey and World Economic Forum (WEF) gathered insights from the Global Lighthouse Network2
Lighthouse sites see 4IR as a journey that needs people for cognitive skills, creativity, and other very “human”
qualities – things that simply have no AI equivalents
Key Tactics
▪ Empowering frontline workers to innovate
▪ Proactively building workers’ capabilities
▪ Making changes to their organizational structure
▪ Implementing new ways of working
▪ Thoughtfully deploying automation and related technologies
1. Adapted from, Industry’s fast-mover advantage: Enterprise value from digital factories by Katy George, Senior Partner at McKinsey & Company, January 24, 2020
2. Some of the most innovative manufacturing facilities around the world, selected by an independent panel
single most important lesson: manufacturers that
aren’t leading, time is running out.
Leaders in deploying 4IR technologies have significant
head start.
But there’s still an opportunity to move quickly and
generate momentum.