Citadel Outsource Group was founded in 2004 by hospital finance and revenue cycle professionals to provide business office and revenue cycle management services. They maintain qualified staff to resolve claims from coding through balance write-offs or patient responsibility. Citadel aims to reduce clients' administrative burden and make their bottom line the top concern. Their services include billing, claim resolution, denial management, and cash posting to handle everything after coding and integrate seamlessly into clients' systems. Citadel provides staffing flexibility, no additional hardware costs, and low management oversight to benefit healthcare providers.

1. Who we are & how we help.
CITADEL FACT SHEET
ABOUT CITADEL OUTSOURCE GROUP
Citadel was founded by hospital finance and revenue cycle professionals with over 60 years of provider
experience. Citadel came from business offices and continues to manage business offices. By maintaining
qualified personnel, we are able to resolve any post-coding claim function up the point of balance write-off or
patient responsibility. Citadel gets the job done while reducing the administrative burden for our clients. Our
clients' bottom line is our top concern.
AT A GLANCE
FOUNDED
HEADQUARTERS
WEBSITE
REPRESENTATIVE CLIENTS
GIVING BACK
MANAGEMENT TEAM
Jeff Podraza
CEO
VALUES
HOSPITAL REVENUE CYCLE SOLUTIONS
The Business Office Team by Citadel provides an experienced and effective resource that addresses every
facet of account resolution and reimbursement capture for healthcare providers. Best practices and deep AR
resolution knowledge are brought to bear while working on your system, adhering to your guidelines, and
seamlessly integrating into your work environment. Once a claim is coded, the Business Office Team
handles everything up to the recovery due from your patient.
• Billing
• Claim Resolution & Follow-Up
• Denial Management
• Discrepancy Management
• Cash Posting
• Medicare Bad Debt Log Identification
• Special & Customized Projects
• Credit Balance Processing
OUR BENEFITS TO YOU
• Provides staffing capacity management and reduces costly
personnel vacancies
• Seamless process and protocol integration
• No physical space allocations required
• Pricing Flexibility
• Virtual work done on YOUR systems
• No added hardware expense
• Low management and staff oversight time
2004
162 Imperial Boulevard
Hendersonville, TN 37075
www.citadelosg.com
Presbyterian Health System
North Cypress Medical Center
Hendrick Health System
Fresenius Medical Care
Honesty
Integrity
Accountability
Superior Customer Service
Commitment to Excellence
Hendersonville Samaritan Center
Annual Community Food Drive
Bonnie Holland
VP, Revenue Cycle Services
Glenda M. Tankersley, CPAR
COO & Co-Founder
Jeffrey Gibson
Director of Information
Technology
866.231.5939
info@citadelosg.com
•Revenue Cycle Assessment
•Interim Revenue Cycle Consulting
& Business Office Management
© Citadel Outsource Group, LLC. All rights reserved
It’s time to plug The Business Office Team into your revenue cycle.
Visit www.citadelosg.com to learn more.
STRATEGIC PARTNERSHIP
Quorum Health Resources
Julie Wolff
VP, Sales & Marketing