The use of call reporting and analytics services in all the major organizations and companies has been getting commoner with the passage of time. If you happen to be someone who is planning to introduce such a piece of software in your business as well and are wondering how exactly the software would be able to improve your customer support department, then you have landed on the right page. The below-mentioned information is going to help a great deal in this regard. Without further ado, let’s take a closer look to let you make an informed decision.
CDR-Stats : VoIP Analytics Solution for Asterisk and FreeSWITCH with MongoDBAreski Belaid
CDR-Stats is a free and open source call detail record analysis and reporting software for Freeswitch, Asterisk and other types of VoIP Switch. It allows you to interrogate CDR to provide reports and statistics via a simple to use powerful web interface.
It is based on the Django Python Framework, Celery, SocketIO, Gevent and MongoDB.
This is the presentation at the successful completion of 'Kanthaka'- Big Data CDR (Caller Detail Record) Analyzer, a system to support near real time complex promotion at telecom operators. This includes the details of technology selection, system architecture and final test results on a dual core machine with 3GB RAM and a cluster with two such nodes.
2Ring Call Accounting (AC) is a very advanced and flexible call logging and billing application providing statistics, phone call summaries, and other detailed call information that will help find answers to questions like:
How much does a certain user spend on calls?
How much does a certain site spend on calls?
What users rarely answer their phone?
What are the most frequently called numbers?
Is the operator's invoice right?
2Ring Call Accounting can also split charges among sites / branches / departments, or it can offer prepared data to other information systems for processing.
Approved to co-reside on Business Edition 6000 (BE6K) and 7000 (BE7K), and available for Cisco Unified Communications Manager (CUCM) 9-12.x.
Call Tracker by ICNS is very popular in the Caribbean and is used to track calls and produce a wide range of reports on PBXs from Avaya, Mitel, 3CX, Cisco, Nortel etc.
Aria Telecom is leading customized telecom solutions provider in India with corporate office in New Delhi and 100 business partner all across the country and outside the country.
PCI DSS Compliance. Shop Direct; A Case Study. Compliance3
Compliance3 work with clients to reduce the scope and cost of Payment Card Industry Data Security Standards compliance. Here is a case study with one of our clients Shop Direct.
hSenid Software International Pvt. (Ltd.) is a software development company with offices in United States, Singapore, India and R&D centers in Sri Lanka & Malaysia. It was founded in 1997 with the aim of supplying high quality software products and services to its customer’s world wide.
hSenid is an Application and Service provider for the Telecom, Financial and Enterprise markets. We specialize in Human Resource Applications and Mobile Applications and are also widely recognized for its reliable offshore/outsourcing capabilities.
With a staff of over 250 skilled engineers worldwide, hSenid offers the best solutions for your business. Our clients include Lucent Technologies, M1(Singapore), Todo1(Florida, USA), DST (Brunei), Tigo(Sri Lanka), Sampath Bank (Sri Lanka), Valista(Ireland), major Financial Institutions, Airlines, Telecoms, and Insurance Companies.
Call center dialer
GSM gateway dialer
voip dialer
analog dialer
contact center solutins
call center solutions
unifed communications
IPPBX
EPABX
PBX
voip pbx
voice logger
pri voice logger
isdn voice logger
analog voice logger
pri voice recorder
analog voice recorder
voip voice recorder
IVRS
IVRS System
IVRS Solution
Interactive voice response solutions
inbound ivrs
outbound ivrs
ACD
CTI
outbound dialing solution
Inbound dialing solution
inbound calling
outbound calling
outbound dialer
inbound dialer
predictive dialer
progressive dialer
preview dialer
power dialer
dialer
OBD
conference bridge solutions
call center setup
call center setup solution
domestic dialer
internaitonal dialer
domestic call center dialer
internatioanl call center dialer
BACK OFFICE EFFICCIENCY
CALL CENTER MODERNIZATION
CLOUD CONTACT CENTTER
COLLECTIONS
MOBILE CUSTOMER CARE
MOBILE MARKETING
MULTI-CHANNEL CONTACT CENTER
PROACTIVE CUSTOMER COMMUNICATION
SELF-SERVICE IVR
SOCIAL CUSTOMER SERVICE
SPEECH / TEXT ANALYTICS
WEB CUSTOMER SERVICE
WORKFORCE OPTIMIZATION & ANALYTICS
call centre technology
asterisk call center
hybreed technology
CDR-Stats : VoIP Analytics Solution for Asterisk and FreeSWITCH with MongoDBAreski Belaid
CDR-Stats is a free and open source call detail record analysis and reporting software for Freeswitch, Asterisk and other types of VoIP Switch. It allows you to interrogate CDR to provide reports and statistics via a simple to use powerful web interface.
It is based on the Django Python Framework, Celery, SocketIO, Gevent and MongoDB.
This is the presentation at the successful completion of 'Kanthaka'- Big Data CDR (Caller Detail Record) Analyzer, a system to support near real time complex promotion at telecom operators. This includes the details of technology selection, system architecture and final test results on a dual core machine with 3GB RAM and a cluster with two such nodes.
2Ring Call Accounting (AC) is a very advanced and flexible call logging and billing application providing statistics, phone call summaries, and other detailed call information that will help find answers to questions like:
How much does a certain user spend on calls?
How much does a certain site spend on calls?
What users rarely answer their phone?
What are the most frequently called numbers?
Is the operator's invoice right?
2Ring Call Accounting can also split charges among sites / branches / departments, or it can offer prepared data to other information systems for processing.
Approved to co-reside on Business Edition 6000 (BE6K) and 7000 (BE7K), and available for Cisco Unified Communications Manager (CUCM) 9-12.x.
Call Tracker by ICNS is very popular in the Caribbean and is used to track calls and produce a wide range of reports on PBXs from Avaya, Mitel, 3CX, Cisco, Nortel etc.
Aria Telecom is leading customized telecom solutions provider in India with corporate office in New Delhi and 100 business partner all across the country and outside the country.
PCI DSS Compliance. Shop Direct; A Case Study. Compliance3
Compliance3 work with clients to reduce the scope and cost of Payment Card Industry Data Security Standards compliance. Here is a case study with one of our clients Shop Direct.
hSenid Software International Pvt. (Ltd.) is a software development company with offices in United States, Singapore, India and R&D centers in Sri Lanka & Malaysia. It was founded in 1997 with the aim of supplying high quality software products and services to its customer’s world wide.
hSenid is an Application and Service provider for the Telecom, Financial and Enterprise markets. We specialize in Human Resource Applications and Mobile Applications and are also widely recognized for its reliable offshore/outsourcing capabilities.
With a staff of over 250 skilled engineers worldwide, hSenid offers the best solutions for your business. Our clients include Lucent Technologies, M1(Singapore), Todo1(Florida, USA), DST (Brunei), Tigo(Sri Lanka), Sampath Bank (Sri Lanka), Valista(Ireland), major Financial Institutions, Airlines, Telecoms, and Insurance Companies.
Call center dialer
GSM gateway dialer
voip dialer
analog dialer
contact center solutins
call center solutions
unifed communications
IPPBX
EPABX
PBX
voip pbx
voice logger
pri voice logger
isdn voice logger
analog voice logger
pri voice recorder
analog voice recorder
voip voice recorder
IVRS
IVRS System
IVRS Solution
Interactive voice response solutions
inbound ivrs
outbound ivrs
ACD
CTI
outbound dialing solution
Inbound dialing solution
inbound calling
outbound calling
outbound dialer
inbound dialer
predictive dialer
progressive dialer
preview dialer
power dialer
dialer
OBD
conference bridge solutions
call center setup
call center setup solution
domestic dialer
internaitonal dialer
domestic call center dialer
internatioanl call center dialer
BACK OFFICE EFFICCIENCY
CALL CENTER MODERNIZATION
CLOUD CONTACT CENTTER
COLLECTIONS
MOBILE CUSTOMER CARE
MOBILE MARKETING
MULTI-CHANNEL CONTACT CENTER
PROACTIVE CUSTOMER COMMUNICATION
SELF-SERVICE IVR
SOCIAL CUSTOMER SERVICE
SPEECH / TEXT ANALYTICS
WEB CUSTOMER SERVICE
WORKFORCE OPTIMIZATION & ANALYTICS
call centre technology
asterisk call center
hybreed technology
A Non-Confidential Slide Deck for CSR-Support and its dba Cyber Support Solutions. We have a proprietary solution to stop Data Breaches and allow personal liberties from the same computer terminal.
CRM Powered by Secure Online Desktop Srl is a powerful and useful tool to increase the number of customers, to maximize worker productivity, to manage better the operator calls and incoming calls.
Ease to use: CRM Powered by Secure Online Desktop Srl has been realized to meet of call centers needs. It's easy to use and to manage thanks to the intuitive and self explanatory icons.
Automatic call action: CRM Power by Secure Online Desktop Srl thanks to "Auto Call Action" is able to optimize calls to operators providing only those with satisfactory outcomes. System allows you to set the number of calls to be launched on the basis of available operators and to manage contacts by time and date.
Inbound calls: CRM Powered by Secure Online Desktop Srl allows to manage incoming calls, entering data in a shared agenda on both PC and on mobile devices with extreme ease, and to fix appointments for others and to associate to each operator an external buyer via a phone number.
This PPT provides Workforce Management courses on Call Center forecasting and scheduling techniques, attendance and adherence, and Skill-Based Routing. To know more about Call Center Management Consulting visit: http://www.skylinecollege.com/consultancy
Meet up Milano 14 _ Axpo Italia_ Migration from Mule3 (On-prem) to.pdfFlorence Consulting
Quattordicesimo Meetup di Milano, tenutosi a Milano il 23 Maggio 2024 dalle ore 17:00 alle ore 18:30 in presenza e da remoto.
Abbiamo parlato di come Axpo Italia S.p.A. ha ridotto il technical debt migrando le proprie APIs da Mule 3.9 a Mule 4.4 passando anche da on-premises a CloudHub 1.0.
1.Wireless Communication System_Wireless communication is a broad term that i...JeyaPerumal1
Wireless communication involves the transmission of information over a distance without the help of wires, cables or any other forms of electrical conductors.
Wireless communication is a broad term that incorporates all procedures and forms of connecting and communicating between two or more devices using a wireless signal through wireless communication technologies and devices.
Features of Wireless Communication
The evolution of wireless technology has brought many advancements with its effective features.
The transmitted distance can be anywhere between a few meters (for example, a television's remote control) and thousands of kilometers (for example, radio communication).
Wireless communication can be used for cellular telephony, wireless access to the internet, wireless home networking, and so on.
Understanding User Behavior with Google Analytics.pdfSEO Article Boost
Unlocking the full potential of Google Analytics is crucial for understanding and optimizing your website’s performance. This guide dives deep into the essential aspects of Google Analytics, from analyzing traffic sources to understanding user demographics and tracking user engagement.
Traffic Sources Analysis:
Discover where your website traffic originates. By examining the Acquisition section, you can identify whether visitors come from organic search, paid campaigns, direct visits, social media, or referral links. This knowledge helps in refining marketing strategies and optimizing resource allocation.
User Demographics Insights:
Gain a comprehensive view of your audience by exploring demographic data in the Audience section. Understand age, gender, and interests to tailor your marketing strategies effectively. Leverage this information to create personalized content and improve user engagement and conversion rates.
Tracking User Engagement:
Learn how to measure user interaction with your site through key metrics like bounce rate, average session duration, and pages per session. Enhance user experience by analyzing engagement metrics and implementing strategies to keep visitors engaged.
Conversion Rate Optimization:
Understand the importance of conversion rates and how to track them using Google Analytics. Set up Goals, analyze conversion funnels, segment your audience, and employ A/B testing to optimize your website for higher conversions. Utilize ecommerce tracking and multi-channel funnels for a detailed view of your sales performance and marketing channel contributions.
Custom Reports and Dashboards:
Create custom reports and dashboards to visualize and interpret data relevant to your business goals. Use advanced filters, segments, and visualization options to gain deeper insights. Incorporate custom dimensions and metrics for tailored data analysis. Integrate external data sources to enrich your analytics and make well-informed decisions.
This guide is designed to help you harness the power of Google Analytics for making data-driven decisions that enhance website performance and achieve your digital marketing objectives. Whether you are looking to improve SEO, refine your social media strategy, or boost conversion rates, understanding and utilizing Google Analytics is essential for your success.
Bridging the Digital Gap Brad Spiegel Macon, GA Initiative.pptxBrad Spiegel Macon GA
Brad Spiegel Macon GA’s journey exemplifies the profound impact that one individual can have on their community. Through his unwavering dedication to digital inclusion, he’s not only bridging the gap in Macon but also setting an example for others to follow.
3. Cisco CDR Reporting
The use of call reporting and analytics services in all the major organizations and
companies has been getting commoner with the passage of time. If you happen
to be someone who is planning to introduce such a piece of software in your
business as well and are wondering how exactly the software would be able to
improve your customer support department, then you have landed on the right
page. The below-mentioned information is going to help a great deal in this
regard. Without further ado, let’s take a closer look to let you make an informed
decision.
4. What is a CDR Report?
CDR (Call Detail Record) – According to the definition given Wikipedia, in IP
Telephony, a call detail record is a data record that contains information related
to a telephone call, such as the origination and destination addresses of the call,
the time the call started and ended, the duration of the call, the time of day the
call was made and any toll charges that were added to the network or charges
for operator services, among other details of the call.
5. Cisco CDR Analysis and Reporting?
What data? Well, CAR is an application service that runs on the CUCM cluster
(the publisher, actually). If activated, this application can consume call detail
records (CDR) and call maintenance (or diagnostic) records (CMR). The
CDR/CMR data is written into the file on the CUCM publisher.
6. What is CDR, CMR ?
Cisco Unified Communications Manager produces two types of records which
store call history and diagnostic information, as follows:
Call detail records (CDR)— Data records that contain information about each
call that was processed byCallManager.
Call management records (CMR)— Data records that include quality of service
(QoS) or diagnostic information about the call. Also referred to as
diagnostic records.
7. Both CDRs and CMRs together are referred to as CDR data. CDR data provides a
record of all calls that have been made or received by users of the CallManager
system. CDR data is useful primarily for generating billing records; but, it can
also be used for tracking call activity, diagnosing certain types of problems and
capacity planning.
CDRs contain information about call origination, call destination, the date and
time the call was started, the time it connected, and the time it ended. A call is
considered started or originated when the caller goes off-hook. The call is
considered ended when either the caller or the called party goes on-hook. CMRs
contain information about the amount of data sent and received, jitter, latency,
and lost packets.
9. Configuring the CDR Repository Manager
The CDR Repository Manager sends CDR files to up to three preconfigured
destinations (billing servers) using FTP/SFTP. It also maintains files on disk to
make sure the storage usage does not exceed predefined limits. If you exceed
the predefined limits, the CDR Repository Manager deletes old files to reduce the
disk usage to the preconfigured low mark. Files get preserved for a certain
number of days based on configuration. Files that are old enough to fall outside
of the preservation window get automatically deleted.
10. 1-You want Cisco CDR reporting software because you need to Reduce Expenses of telecom.
Corporations are always looking for ways to cut costs and maximize profit. Thousands of companies
use PBXDom’s many features to help them trim costs and save money!
11. 2-You want Cisco CDR reporting software because you need to perform Voice Traffic Analysis.
Gaining greater insight into the voice platform to improve operational efficiency is a constant
struggle for voice managers. On a daily basis, voice managers have to perform a myriad of tasks –
Maintain personnel changes,
Deal with multivendor/multisystems, employee abuse/misuse, and voice usage irregularities, just to
name a few.Without a proper way to manage voice communications, expenses can escalate rapidly.
PBXDom makes it easy for managers to quickly perform searches on call data as well as create a
some of
the custom reports informing the authorities of any suspicious calling patterns and system
inefficiencies.
12. 3-You want Cisco CDR reporting software because you need Emergency 911 Alerts.
Employees can be located anywhere in the world, thus making it difficult to identify the location of an
Emergency 911 Caller. PBXDom instantly notifies managers / security when an Emergency 911 call is
placed and contains identifiers (name, extension, address, building, floor, room, etc.). This allows
emergency crews to locate the caller and dispatch help easily ASAP.
13. 4-You want Cisco CDR reporting software because you need Call Accounting.
A majority of companies charge calls with PBXDom by importing their negotiated long distance rates.
Companies can also charge calls by choosing rates from a list of long distance carriers, use fixed costs
per minute, trunk group costing, message unit costing, banded costing, fixed costs per call, onnetwork
/offnetwork costing and much more.
14. 5-You want Cisco CDR reporting software because you need Toll Fraud Notification.
No matter how secure your voice platform might be, the possibility of toll fraud, abuse, and employee
misuse still exists. PBXDom allows users to easily configure an unlimited number of alarms to instantly
alert managers of potential toll fraud and internal abuse.
15. 6-You want Cisco CDR reporting software because you need Employee Productivity.
With most organizations, payroll is one of the largest expenses and small increases in employee
productivity can result in higher cost savings. PBXDom provides many reports with hard facts that
managers can use to ensure their employees are as productive as possible.
16. How to setup Cisco CDR reporting?
Cisco UCM Old version
Cisco UCM version 5+
Cisco UCM Business Edition version 5+
Cisco Call Manager version 5+
Cisco UCME
Cisco UC500