2. Case Study: Teams
17.1
• Challenges faced by a team that Never Meets?
• Staying in synchronisation (different time
zones)
• Miscommunications occur frequently
• Solving Problems is a difficulty
• Slow decision-making
• How is work Conducted Differently?
• More reliance on mobile communication
• More Reliant on others’ work
• Strict deadlines
• Less flexibility
3. 17.2
• What types of Team are used?
• Top management teams (absence of
organisational context)
• Task Forces: For a single unique project
• Professional Support Groups (Dependency on
others for work and providing expert assistance)
• Customer service teams: Selling products and
services
• Production Team: Turning out the products.
• What other kinds of teams have you Experienced?
• Performance Groups (playing for audiences)
• Task Forces (for a single unique project)
4. 17.4
• Relate Accounts to Stages of Team
Development
• Steve: Forming: Talks about the early stages
of the team getting together, however not
getting much done
• Graham: Forming: Looks back at when the
team first started working together; discussing
Steve’s idea to meet more often
• Richard: Storming: Looking back and
criticising Steve’ s methods
• Eddie: Norming
• Jim: Norming
