Conversational Intelligence (C-IQ) teaches people how to communicate more effectively and have higher quality conversations that build trust and connections. Research shows that 90% of conversations miss the intended meaning or message. C-IQ helps people listen better, communicate clearly, and understand each other through insights from neuroscience about how the brain processes language and social interactions. It provides tools to improve conversations at both personal and professional levels to enhance relationships, innovation, and decision making.

1. Conversational Intelligence® (C-IQ)
Creating a seismic shift in your business
Lois Wagner – Enhanced
Conversational Intelligence Practitioner
lois@moderngulf.com

2. Nine out of Ten Conversations Miss the Mark!
90% of the time the person we are speaking to misses
our meaning or intent. (Research: Judith E Glaser)
We talk past each other. We talk over each other.
We trigger each other. We stop listening.
Conversational Intelligence keeps us connected with
others and helps us to successfully navigate our inner
and outer realities together.

3. Listening to Connect and Build Trust

4. Conversations are your currency.
The quality of your conversations determines
your success . Efficient conversations are
essential to creating a culture of trust,
enhancing innovation, and speeding up decision
making.
CI-Q teaches people to listen to connect,
communicate clearly, and have greater impact in
their personal and professional lives.

5. Mind Sight - Opening the Third Eye / Ear
C-IQ activates your brain
to deepen self-awareness
through insight, intuition,
interpretation and
intention. It helps you
connect with others to
create trusting and lasting
impact

6. Why Conversational Intelligence®?
C-IQ was recently listed as one of the top five business
trends by Inc. Magazine, and Microsoft has called it one
of the most powerful methodologies of the past
decade, even of this century.
C-IQ enables coaches to bring fresh new
conversational approaches to clients seeking to
transform cultures, elevate trust in organisations, build
world-class leadership teams, and foster higher levels
of teamwork and partnering.

7. Who is Judith E. Glaser?
Judith E. Glaser is the founder and CEO of Benchmark
Communications, Inc., and Chairman of the CreatingWE
Institute. As an organisational anthropologist working
with Fortune 40 to Fortune 500 companies, she’s spent
more than three decades helping CEOs and their teams
to navigate a world of moving targets.
Her transformational approach, which uniquely blends
coaching, neuroscience, and anthropology, empowers
leaders to elevate their Conversational Intelligence (C-
IQ), profitability, and with growth as they build healthy,
thriving organisations.

8. Who is Judith E. Glaser?
She has developed a program for certifying coaches,
leaders and practitioners in her methodology and
research, and there are now people using
Conversational Intelligence in 75 countries.

9. Who is Judith E. Glaser?

10. What is Conversational Intelligence®?
The methodology and its comprehensive tools offer
unique insights into conversation’s potential to catalyse
change and growth and relationships. It aligns individual,
team, and organisational aspirations by teaching people
to communicate using the most advanced parts of their
brains.
Building C-IQ sets us off on a mysterious path of lifelong
exploration as we learn to activate the pleasure-inducing
neurochemicals that help us successfully navigate life’s
most important, and sometimes difficult and challenging
conversations.

11. Conversational Intelligence® and Change
The tools of C-IQ show us to “reset” our
neurochemistry, improve health and activate a
heightened ability to Co-create with others. We also
learn to Down-Regulate behaviours that activate
Cortisol (fear hormone) and Up-Regulate behaviours
that activate Oxytocin (bonding hormone), thereby
moving ourselves and others into trusting, generative,
and partnering states of mind.
Communicating from a place of co-creation and
partnering elevates healthy conversations and reduces
fear and uncertainty in a world of rapid change.

12. Neuroscience and Chemicals

13. How does Conversational Intelligence® work?
Conversations and relationships go hand in hand.
Conversational Intelligence uses a transformational
methodology that clarifies the conversational dynamics
and patterns that are present in all conversations.
Based on the newest research in neuroscience,
Conversational Intelligence methodologies can be used
to elevate partnering, create healthy cultures, and
develop human potential through a combination of
coaching and neuroscience to permanently improve
the quality of conversations and relationships.

14. Thank You!
Lighting your way to Success!