1. !
Community in Partnership
Knowle West
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Business Plan
2015-2017/2020
Two to five years
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2. !
Preliminary informations
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Business and owner details :
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Community in Partnership Knowle West
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The organization is a charitable company limited by guarantee, incorporated on 13 January 1997 and registered as a
charity on 17 February 2000. The company changed its name from Knwole West Development Trust Limited to
Community in Partnership Knowle West Limited on 22 January 2010.
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Company number : 3301167
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Charity number : 1079436
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Management Committee :
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The Management Committee has up to fourteen voting members, made up of up to ten local residents, two voluntary
sector members, and two private sector members.
The current members of the Committee are :
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Mrs D.M. Britt (Chair)
Mr G.E. Blacker
Mr K.S.E Jones
Mr A.R.G Mogg
Mrs P.E. Filer
Mrs A. Smith
Mrs M. Rawlins
Mr E.N. Bowden
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Registered office and operational address :
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Filwood Community Centre
Barnstaple Road
Knowle West
Bristol BS4 1JP
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3. !
Section one
Executive summary
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1.1 Business summary :
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The charitable company’s objects are the promotion for public benefit of urban regeneration in the district of Knowle
West. CIP is about empowering the people in the district of Knowle West.
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1.2 Business aims :
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CIP aims to organise and host events to reach out to the community and create a cohesion in the area of which the
Community Centre is the heart. It also seeks to be a forum for the Knowle West Community to express its views to
the Bristol City Council and other government and funding bodies. CIP acts on :
- the relief of poverty
- the relief of unemployment and provision of assistance to find employment
- the advancement of education and training
- the provision of assistance and advice to new and existing businesses
- the provision of work space
- the provision, improvement or maintenance of public amenities
- the provision of recreational facilities
- the protection of the environment
- the provision of public health facilities and childcare
- the promotion of public safety and prevention of crime
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1.3 Financial summary :
The charity had net assets of £117,146 at 31 March 2014, of which £54,153 are held in unrestricted reserves.
The main funder was Bristol City Council, which paid £64,000 of grants for the running of the Filwood Centre &
Community in Partnership Project. For the fiscal year 2015, the funds from the Bristol City Council are cut down to
£50,000.
The charity also receives rental income from properties on Filwood Broadway and letting put the community centre.
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4. Section two
Owner’s background
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Community in Partnership is mostly ran by volunteers living in the neighbourhood. Most of them have had their lives
in the Knowle West area for several decades, and are therefore really attached and really committed to their
neighbourhood and their community.
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The board currently employs the following 5 staff :
• A full-time building supervisor
• An administrator/bar manager - part time
• A finance worker - part time
• A caretaker - part time
• A cleaner - part time
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5. Section three
Products and services
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3.1 What are you offering ? (What are you going to sell?)
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Community in Partnership manages the Filwood Community Centre, which provides rooms and spaces to be hired by
the Knowle West Community for a broad range of activities, including sports, social events and private receptions
such as weddings or various celebrations.
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More than a service, Community in Partnership offers an opportunity for people from the area to get together and
increase the sense of belonging within the Knowle West district.
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The Community Centre managed by CIP hosts a very diverse range of events and activities : Slimming World, tea
dance, Knowle West together, Boxing class, Friendship group, Children’s drama group, Imperial Karate group,
Weightwatchers, Karate class, Zumba class, Filwood Songsters Singing Group, and Elim Church.
In addition to that, the Centre’s main hall can be hired for various private events, most of the time for wedding or
other celebrations.
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6. Section four
The market
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4.1 Our customers :
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Our customers are both individuals and businesses who are hiring the spaces either for a one-time private event or
regularly, for weekly activities.
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4.2 Describe your typical customer :
Our typical customer is an engaged couple who rents our Hall room to celebrate their wedding with all their families
and friends.
Another typical customer is a club for Knowle West residents that organises social/artistic/sportive activities, such as
dancing, singing or boxing.
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4.3 Where are your customers based?
Our customers are mainly based in the Knowle West district and the surrounding areas.
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4.4 What prompts your customers to buy your product/service?
Community in Partnership operates in the Filwood Community Centre, which is at the heart of the whole
neighbourhood and a key element of the area’s social life. Our centre is unique in the district, located at the very core
of Filwood, thus enjoying a privileged location within the district and disposing of a certain visibility for its residents.
Moreover, we provide rooms and spaces at really competitive prices, including a big hall/venue room which is really
appreciated by the community and which can be used for various events such as weddings, as well as a well-equipped
gym that can serve - among other things - as a basketball court.
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4.5 What factors help your customers choose which business to buy from?
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Our community-based philosophy, our unique position and role within the area as well as our low-price spaces for
people from the neighbourhood to organise venues are our main competitive advantages.
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4.6 Have you sold products/services to customers already?
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Yes. Below the schedule of the activities as they stand for now, including the number of people attending each of
them.
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7. Weekly activity Monthly activity Other regular weekly and
monthly ad hoc events
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In addition to those activities, CIP rents rooms to the following long-term tenants :
- St Mongoes Trust
- Bristol Drugs Project
- Young and Free
- Filwood Sports and Social Club
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Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Morning Slimming
W o r l d
(250)
Main Hall
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C I P K W
b o a r d
m e e t i n g
(8-10)
Friendship
Group (40)
Main Hall
Weightwatche
rs (35-40)
Main Hall
F i l w o o d
Songsters
S i n g i n g
Group (15)
K i n v a r a
Room
Liveability
m e e t i n g
(10)
Afternoon Tea Dance
(35 -40)
Main Hall
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K n o w l e
W e s t
To g e t h e r
(15)
Children’s
D r a m a
group (25)
Main Hall
H i r e f o r
parties
H i r e f o r
parties
E l i m
C h u r c h
m e e t i n g
(40)
Main Hall
Evening B o x i n g
( 1 5 - 2 0 )
Sports Hall
I m p e r i a l
K a r a t e
Group(20)
Sports Hall
Z u m b a
(15-20)
Main Hall
K a r a t e
(15-20)
Sports Hall
Z u m b a
( 2 0 - 2 5 )
Main Hall
H i r e f o r
parties
H i r e f o r
parties
K a r a t e
( 2 5 - 3 0 )
Sports Hall
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8. Section five
Marketing & development strategy
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Community in Partnership’s Balanced Scorecard :
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Financial
Objectives Measures Targets
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I n c r e a s e t h e i n c o m i n g
resources from rooms hiring
and properties rental
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- Unrestricted funds coming
from rooms hiring and
properties rental
- Cash flow
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£50,000
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Maintain the total amount of
funds
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Net assets
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£117,146
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Increase donations
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Amount of donations among
the total voluntary income
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£500
Customer
Objectives Measures Targets
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Provide quality rooms and
equipment
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Number of customers using
CIPKW’s services twice or
more (i.e regular customers)
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Increase the number of people
that are part of the community
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Number of people using
CIPKW’s services and the
Community Centre
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By 2017, double the number of
people using the building each
week (600 people)
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Bring people together, maintain
and increase the sense of
belonging to the community in
Knowle West
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Number of people signing the
‘morale contract’
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9. !
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Internal
Objectives Measures Targets
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Professionally deal with day-
to-day running and staff
management, and improve
fundraising
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Hire a building manager
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- Having a part-time building
manager by 2016
- Having a full-time manager/
fundraiser by 2017
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I m p r o v e / u p d a t e t h e
technological equipment
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- Running computers adapted
to CIP’s activities
- Attractive website providing
c l e a r i n f o r m a t i o n o n
CIPKW’s activities
- Presence on social media
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Ensure CIPKW’s sustainability
through its board members
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Board membership
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Recruit and co-opt new board
members with professional
skills/younger
Learning and Growth
Objectives Measures Targets
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B e t t e r p r o m o t i n g a n d
marketing for the centre as a
venue for events and weddings
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How people get to know
CIPKW
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Increase by 25% the number of
reservation demands
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Expending the network of
organisations CIP has relations
with and strengthening/
furthering the existing ones
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Number of common initiatives
and projects conducted thanks
to mutual-aid
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C o n t i n u e t o p r o v i d e
coordinating role for residents,
helping to inform and engage
them in the decision-making
that affects their local
community
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10. Section six
SWOT analysis
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* Since then, new tenants have come in, and the building is almost full now.
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Strengths Weaknesses Opportunities Threats
Passionate and committed
board members
Lots of units in the centre
empty (as for March
2015) *
T h e r e g e n e r a t i o n
framework and the
construction of new
buildings in the area
Forced changes due to
BCC cuts
Use of the community
pay back programme to
help with decorating and
upkeep
No-professional or co-
opted members yet
Opening of Filwood
Green Business Plan
Lease expired in March
2015
More than 300 people
currently using the
building
Board and staff not
currently being trained
Hire a centre manager C o n s t r u c t i o n w o r k
needed on the Centre
Close work with other
organisations in the
community
IT equipment out of date Use of the centre as a
venue for weddings and
events
Board members are
volunteers
Support of the Bristol
City Council and Voscur
Activity in the area is
lack-lustre due to a
change in shopping
patterns
Issues with tenants (non-
payment of rents)
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11. Section seven
Operations and logistics
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7.1 Premises:
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Filwood Community Centre
Barnstaple Road
Filwood
Bristol
BS4 1JP
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Opening Hours: Opening time are Mon/Friday 9am-4pm
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Getting there: Several buses available. For more informations : http://www.firstgroup.com/ukbus/bristol_bath/ or to
the First group information desk : First Travel Shop, Bristol Bus Station, Marlborough Street, Bristol, BS1 3NU.
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Parking: free on-street parking in front of main entrance, enclosed car park at rear of building
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Accessibility: Single storey building; some internal ramps; wheelchair accessible toilet. Accessible to a
wheelchair user with assistance.
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Facilities:
* Children’s Play Area – Small
* Main Hall for hire: Parties/Weddings/Funerals with bar and any other function
* Sports hall for hire: Karate/Zumba/Judo/Yoga/Boxing/ Ball game (for soft ball only)
* Conference room for hire with flip chart/white board
* Creche
* Kitchen Suitable For Food Preparation : Community Kitchen
* Meeting Room
* Outdoor Garden Area, Terrace or Patio
* Picnic Area
* Small Kitchen (for separate hire)
* Stage
* Wheelchair Accessible Toilet
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12. 7.2 Equipment
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7.3 Management and staff :
The charitable company is managed by the Management Committee under the powers of the company contained
within its memorandum and articles of association.
The local residents are elected to the Management Committee at votes held by charity company members at the
Annual General Meeting. At each election, half of the committee members in each category shall retire. The members
to retire are those who have been longest in office.
All new Management Committee members are issued with an induction pack which contains guidance on their
respective responsibilities as trustees and information on the work and organisation of the charitable company. New
members are also encouraged to take up training in the role and responsibilities of trustees, such as that offered by
VOSCUR.
The Management Committee has up to fourteen voting members, made up of up to ten local residents, two voluntary
sector members, and two private sector members.
The current members of the Committee are :
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Mrs D.M. Britt (Chair)
Mr G.E. Blacker
Mr K.S.E Jones
Mr A.R.G Mogg
Mrs P.E. Filer
Mrs A. Smith
Mrs M. Rawlins
Mr E.N. Bowden
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The board currently employs the following 5 staff :
• A full-time building supervisor
• An bar supervisor - part time
• A finance worker - part time
• A caretaker - part time
• A cleaner - part time
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If being bought
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Item required
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Already owned?
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New or second
hand?
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Purchased from
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Price
Broadband provider for the
whole center
No New TalkTalk £40 a month
New laptop/computer No Second hand Amazon £108.89
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13. Section eight
Back-up Plan & Development perspectives
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8.1 Short-term plan :
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• Create a large advertising campaign :
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Goal : have a fully functioning, fully booked/used Community Centre
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* For the Community Centre in general :
1) Post an ad on free advertising websites such as Gumtree or Craigslist
Example : Hiring rooms for your private events or your professional activity !
Community in Partnership Knowle West has rooms and spaces available in the Filwood
Big Hall room available for your private events or to organize group activities
Conference room for your professional meetings
Fully-equipped sports hall
And many others !
Community Centre (Barnstaple Road Knowle West, BS4 1JP)
PUT THE PRICES FOR THE ROOM
Add photos of the rooms (photo of the Main Hall as the main photo)
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2) Contact professionals who might be interested in renting/hiring a room :
Based on the people already using the Community Centre, establish a list of professionals who
might be interested in CIP’s services in the area and canvass them.
Example : independent dance teachers, associations, independent music/singing teachers etc.
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3) Advertise through CIP’s existing network of fellow organizations, and use new ones (that have a
similar philosophy as CIP’s) :
Example : Coexist hosts the Hamilton House (in Stokes Croft) as a collective space to live, work, innovate… Coexist
is a social enterprise, setup as a community interest company based on a philosophy of open hearted and active
engagement. They empower members of the community on Stokes Croft to lead its development and have incubated
new creative projects and social businesses from conception to sustainability.
=> Use this kind of organisation to expand CIP’s network and therefore its activities
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4) Distribute a paper ad (flyer) in people from the area’s mailboxes & add it to the local newsletter :
Goal : provide and spread informations on CIP’s activities
Targets : Elders (60+) who do not have an internet access
Printing costs : with Greyhound Print Solutions (79 Whiteladies Road, Bristol BS8 2NT)
=> Black and white version of the flyer : £25 for 1000 copies
=> Coloured version of the flyer : £98 for 1000 copies
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14. 5) Create a network’s email list :
Ask for people’s email addresses (if they have one) when they come to the Community Centre.
Goal : Send the flyer instead of distributing it in the mailboxes.
Targets : Young people (Up to 40) and anyone having an email address
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6) Create a Facebook page :
Free and widely accessible way to regularly provide updates on CIP’s activities to the people from the community
and elsewhere.
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* For specific services :
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7) Create a specific and separate ad for the Community Centre’s gym :
Post an ad on Gumtree, Craigslist etc. to advertise for the gym and its equipments, including prices, availabilities etc.
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8) Create a specific and separate ad for the Community Centre’s Main Hall :
Post an ad on Gumtree, Craigslist etc. to advertise for the big venue and its equipments (chairs, tables, stages, bar
etc), including prices, availabilities etc. And maybe create a specific Facebook page as well.
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• Develop the potential of the Community Centre’s gym/sports hall
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Goal : have this big, well-equipped and not used enough space used on a daily basis
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1) Similarly to the solution offered to fill up the empty rooms of the building, reach out directly to people who might
be interested (indoor sports clubs in the area, personal trainers, etc) and canvass them.
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2) Create a community gym => 2 days per week, Friday and Saturday to start (as on these days, the sports hall is
unoccupied) have the room only devoted to be a gym for people from the neighbourhood. This would function on the
basis of a daily membership (why not also offer a weekly/monthly one as well), which would be a pass valid for the
whole day that one would buy for £2-3.
Nota Bene : the community gym project is a real aspiration for CIPKW that is however subject to feasibility
regarding insurance considerations.
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• Hire a part-time Centre manager
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Goal : Improve the day-to-day management of the building and its staff, and improve fundraising
By 2016, hire a part-time building manager who would work 15 to 20 hours per week.
=> Roughly £12,500-15,000 of salary a year (including taxes)
Hire within the community (give priority). Put it on the Facebook page & in the newsletter. Put an ad on Gumtree/
free jobs websites (Indeed, Monster, Craigslist, Reed…)
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15. • Update the IT Equipment
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1) Call for people from the community’s generosity => Donations/cheap sales (To include on Facebook page and in
the newsletter)
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2) Buy 1 second hand laptop/computer. Example : http://www.amazon.co.uk/gp/product/B0071MS3CM/
ref=ox_sc_act_title_1?ie=UTF8&psc=1&smid=A1M3C2776YCCV9
Total cost : £109.89
The picked one is very cheap considering its technical configurations (processing speed are all 2GB, with more or
less 2GB RAM size, 80GB hard drive, wifi) which are enough for daily works, internet and other basic activities.
Other cheaper laptops are too poor to be used with low processing speed and insufficient storage space. There are
also some other cheaper laptops but with windows XP, which is an old-dated system and it’s risky for updating the
software in the future.
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3) Install wifi in the building so the community can come and use it ( + extra incentive for young people to come
over) => Less isolation of young people, less individualistic spirit => Emphasis on CIP’s philosophy again
=> With TalkTalk : £25.50 a month + £14.50 line rental (= £40.00) => Includes totally unlimited
broadband up to 76 Mbps, unlimited UK landline and mobile calls, up to 4 static IP’s, super router with unbeatable
Wi-Fi connection, free connection/free new line installation if needed, Talk2Go, WorkSafe® (industry leading
network security), 7 day UK business support, free Premises move, free business call features, up to 76 Mbps
downstream, up to 20 Mbps upstream (see https://www.talktalk.co.uk/business/product/completebb)
Same with BT (see http://business.bt.com/broadband-and-internet/fibre-broadband/)
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• Professional training for board members
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If possible/necessary/demanded, organise a professional training session for the members of the Management
Committee, on the basis of the following :
=> Look for a professional offering business management/development/technology training (look in priority in the
community). In exchange for this person to provide a training session for free, allow her/ him to use one of the rooms
from the Community Centre for free for a limited period of time to be determined (one week ? one month ?)
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• Establish a « moral » contract
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Goal : Maintain and increase the sense of belonging to the community in Knowle West, and get more people involved
in the community.
On a voluntary basis, people who come to practice/participate to an activity in the Community centre or who use one
of its rooms can sign a « moral » contract, or at least get to read it. This would be a sort of charter stating the goals
and philosophy of Community in Partnership, and inviting people to get more involved in the community through
different means (volunteering, donating, helping others etc.).
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16. This charter could also be posted in each room so people who come to the Community Centre can have an easy
access to it.
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8.2 Mid/Long-term plan :
• Hire a full-time building manager :
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Goal : Get an appropriate response to the increased demands and affluence induced by the new advertising campaign
and initiatives.
Turn the part-time building manager/fundraiser into a full-time building manager/fundraiser by 2017.
=> Roughly £25,000-30,000 of salary a year (including taxes)
Put it on the Facebook page & in the newsletter
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• Create a community newsletter
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Goal : Inform the community of the current activities going on in the Community Centre and provide updates on
CIP’s work and needs.
The newsletter would be sent each month (or more if necessary) to people who signed up for the emailing list, and
would contain informations on the classes and activities happening in the Community Centre, as well as on the rooms
and spaces that remain empty at certain time for the upcoming month, and could also be used as an advertising
medium for the big venue room, the gym etc.
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8.3 Important footnotes :
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The previous proposals and development perspectives are subject to financial constraints and available funds.
• If there are not enough funds available to hire a building manager :
Currently CIP and the Filwood Community Centre are running without a building manager, and even
though it is not ideal, they always work things out. If the funds are not necessary and it is not possible to h i r e a
building manager by 2016 or 2017, then it can be postponed for a year or two.
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17. !
• Example of expected new schedule after setting up the development proposals
Weekly activity Monthly activity Other regular weekly and monthly ad hoc events
New weekly activities proposed
Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Morning Slimming
W o r l d
(250)
Main Hall
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C I P K W
b o a r d
m e e t i n g
(8-10)
Friendship
Group (40)
Main Hall
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Yoga
Sports Hall
Weightwatchers
(35-40)
Main Hall
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S u p p o r t f o r
Jobseekers
Kinvara Room
F i l w o o d
Songsters
S i n g i n g
Group (15)
K i n v a r a
Room
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Yoga
Sports Hall
Liveability
m e e t i n g
(10)
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Community
gym
Sports Hall
Community
gym
Sports Hall
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C o m m u n i t y
gym
Sports Hall
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Afternoon Tea Dance
(35 -40)
Main Hall
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K n o w l e
W e s t
To g e t h e r
(15)
Children’s
D r a m a
group (25)
Main Hall
Children’s music
lessons
Main Hall
L e c t u r e
club
Main Hall
H i r e f o r
parties
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Community
gym
Sports Hall
H i r e f o r
parties
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Community
gym
Sports Hall
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Elim Church
meeting (40)
Main Hall
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C o m m u n i t y
gym
Sports Hall
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Evening B o x i n g
( 1 5 - 2 0 )
Sports Hall
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Pilates
Main Hall
I m p e r i a l
K a r a t e
Group(20)
Sports Hall
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A d u l t s ’
m u s i c
lessons
Main Hall
Zumba (15-20)
Main Hall
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Karate (15-20)
Sports Hall
Z u m b a
( 2 0 - 2 5 )
Main Hall
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Pilates
Sports Hall
H i r e f o r
parties
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Community
gym
Sports Hall
H i r e f o r
parties
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Community
gym
Sports Hall
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Karate (25-30)
Sports Hall
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C o m m u n i t y
gym
Sports Hall
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