2. Outline:
Introduction
Definitions
Levels of management
The members of outreach organogram
How can we select each member?
What is job description for each member in CHWs organogram ?
Management Structure and Reporting
Training
References
3. CHWs definition
• Community health workers should be members of the
communities where they work, should be selected by the
communities, should be answerable to the communities for
their activities, should be supported by the health system
but not necessarily a part of its organization, and have
shorter training than professional workers.
4. Organogram definition
•Diagram that shows the structure of an
organization and the relationships between the
different people, departments , and jobs at
different levels within that organization
5. Organogram definition
• Graphic that shows the structure of an organization and how
the various positions are related to each other and may
include information such as the job titles, names, and areas
of responsibility for the employees.
6. CHWs Manager
(CHWs Coordinator)
(CHWs senior)
Community Outreach Officer
Field Officer
Team LeaderTeam Leader
CHWCHW CHW CHWCHW CHW
Top level
Mid level
First Level
7. Levels of Managements
- Determine the objectives , polices , and the plans
- Long-term plans (strategy)
More conceptual skills ,less technical skills
- Give recommendations
- Communicate between top and lower level
- Short –term plans ?
More technical skills , less conceptual skills
- Transfer all plans to actions
- Weekly plans
lower
Middle
Top
8. CHWs Manager /CHWs Coordinator/CHWs senior
• Job Description
A. Programme implementation
B. Monitor progress of activities , performance indicators and plan, discuss
challenges and suggest solutions
C. Develop IEC materials
D. Data review and reports submission
E. Coordinate with other program departments
F. Capacity building
G. Attend coordination meetings
H. Review training curricula
I. Develop checklists for field officers for monitoring CHWs activities
J. Develop reporting tools in consultation with M and E
9. CHWs Manager /CHWs Coordinator/CHWs senior
• CHWs manager selection criteria:
• Must have university degree in health or social
• Experience of community health programming
• Monitoring and evaluation skills
• Good communication skills
• Fluent in written and spoken English
10. Community Outreach Officer
• Job Description
A. Assist the manager and administrative responsibilities
B. Responsible for initiation of procurement requests for CHWs
supplies
C. Help and supply for IEC materials
D. Help organize training for CHWs
E. Maitain database of CHWs activities
F. Compile data and reports
11. Community Outreach Officer
• CHWs officer selection criteria :
• University degree in health or social
• IT skills
• Fluent in written and spoken English
12. CHWs Field Officer
• Job Description
A. Supervise CHWLs and CHWs
B. Carry out weekly meeting for the CHWs and Team leader
C. Ensure that CHWs are carrying out activities within roles and
responsibilities
D. Receive feedback from community on CHWs activities
E. Gather data from CHWLs
13. CHWs Field Officer
• CHWs field officer selection criteria
• University degree
• Good communication and leadership skills
• Diplomacy , and negotiating skills
• Trust and acceptance by the community
14. CHWs Team Leader
• Job Description
• Coordinate with CHWs field officer
• Organize CHW weekly meeting in order to report information , review
and discuss performance
• Gather data and report
• Act as a link between the organization and the community
15. CHWs Team Leader
• CHWs team leader selection criteria :
A. Knowledge of health
B. Strong communication skills
C. Good listing skills
D. Record keeping skills
E. Ability to spend 10H per week in training
F. Must belong to area where he work
G. Good communication and leadership skills
16. CHWs
• Job Description
• Follow – Up trainings
• Attend weekly meetings in order to report information
• Coordinate CHWLs regarding CHW activities and responsibilities
• Home visits , referrals , awareness sessions …
• Establish community mapping , links with other services and
referral mechanisms.
• Carry out assessments as needed and trained
17. CHWs
• CHWs selection criteria :
• some formal education
• members of the communities where they work
• selected by the communities
• answerable to the communities for their activities
• supported by the health system
• trusted member of and/or has an unusually close understanding of
the community served
18. Training
• CHWs receive training on all the following topics :
• Introduction , roles and responsibilities
• Communication skills
• Psychological first aid
• Mental health
• GBV
• RH
• IMCI
• Nutrition and IYCF
• Hygiene promotion
• Communicable diseases
• Reporting and referrals
19. CHWs Manager
(CHWs Coordinator)
(CHWs senior)
Community Outreach Officer
Field Officer
Team LeaderTeam Leader
CHWCHW CHW CHWCHW CHW
Monthly
Weekly
Daily
Management structure
and
reporting
