Christopher Armstrong provides a curriculum vitae summarizing his work and educational experience. He has over 15 years of experience in administrative roles in education and healthcare. His most recent role is as a Student Education Support Officer at the University of Leeds where he assists with quality assurance systems and student support. He also lists qualifications including A-Levels in History, Sociology, and English, and proficiency with Microsoft Office software.

1. CHRIS ARMSTRONG – CURRICULUM VITAE
Personal Information
Full Name: Christopher James Armstrong
Address:
Home Number:
Mobile Number:
E-mail Address: bantam79@btinternet.com
Nationality: British
Date of Birth: 8th
February 1979
Work Experience
November 2011 to present date – Student Education Support Officer (Teaching
Quality), School of Civil Engineering, University of Leeds
In this position my duties and responsibilities include: Assisting with knowledge management
for the School’s Quality Assurance systems, including implementation of the School Quality
Assurance procedure; act as secretary to the School Taught Student Education Committee,
Staff Student Forum, and Examination boards; assist in developing programme specifications,
handbooks, policy and procedures; provide administrative support for Periodic Reviews and
accreditation visits; produce management information in the form of statistics for periodic
reviews, accreditation visits, programme and module reviews; act as the School’s Catalogue
Manager overseeing the maintenance of programmes of study and module documentation on
Banner, including collating rubric and module reviews; manage the student feedback process;
oversee module enrolment and registration; contribute to student induction; offer general
student support (letters, student lists, general queries); monitor student attendance and
authorise absences; preparation of examination papers; student prizes. In addition, I have
had experience in recruiting staff; I have been a member of the interview panel for junior staff
in the Faculty Employability team, and the School of Mechanical Engineering (I also took part
in the shortlisting for the latter named position). I am also the School’s administrative co-
ordinator for the Peer Assisted Student Support sessions and helped develop the scheme
based on my experiences in Manchester.
September 2008 to October 2011 – Examinations and Assessments Administrator,
University of Manchester
In this position, I was responsible for all examinations and assessments in the Department of
Chemical Engineering & Analytical Science at the University of Manchester. My duties and
responsibilities include: the preparation and distribution of examination papers; servicing
examination boards; the production of examination results; maintaining student records;
assisting with the preparation and publication of student handbooks; partial responsibility for
the supervision of the School receptionist.
May 2007 to August 2008 – Community Support Assistant, City of Durham Council
In this position I was part of a small team who supported the Community Development
department of the City of Durham Council. My duties and responsibilities included:
undertaking word processing and database work including the production of posters and
leaflets; the servicing of groups and committees including minute taking; creating surveys for

2. consultation events; minor scale event management; I also was the lead on a small project for
improvements for a Gardening club in Durham.
January 2006 to January 2007 – Scholarships Clerk – University of Leeds
In this position I was part of a small team responsible for the administration of undergraduate
and postgraduate scholarships at this major UK University. My duties and responsibilities
included: the logging and distribution of scholarship applications to the relevant department
within the University; the organisation and issuing of travel tickets to successful overseas
scholarship holders; the organisation of welcome parties for overseas scholarship holders;
and general office duties.
February 2005 to December 2005 – Personal Assistant, Durham and Chester-le-Street
Primary Care Trust
This was a temporary position organised by a recruitment agent. In this position I acted as
personal assistant to the Pharmaceutical Lead and the Information Technology manager
within the trust. My duties and responsibilities included: diary management; the collation of
data and production of medical statistics; minute taking; organising travel and accommodation
for conferences and meetings outside the Durham area; researching information; general
office duties including filing and typing.
May 2004 to November 2004 – Group Bookings Manager, Gala Theatre and Cinema,
Durham
This was a temporary position organised by a recruitment agency. In this position I was
responsible for all bookings by groups larger than 8 to shows and films at the theatre. My
duties and responsibilities included: the maintenance of the groups database; organising and
conducting visits for groups planning visits to the theatre; mail shots of show information to
relevant groups; assisting in the creation of press releases for upcoming shows; assisting in
the box office when required.
April 2003 to September 2003 – Departmental Secretary, Combined Honours
Department, Durham University
This was a temporary position by a recruitment agency. In this position I was department
secretary and personal assistant to the Head of School within a small university department.
My duties and responsibilities included: assisting in the admissions process including liaising
with UCAS; distribution of course information to potential students; to provide assistance to
current students; to maintain current student records; to liaise with other department
secretary; the preparation of documentation and minutes for meetings; the drafting and
creation of letters; the organisation of graduation receptions and open days.
My reason for leaving this position was to undertake a full-time education course which I
subsequently left in March 2004 due to ill health.
January 2002 to March 2003 – Administrator, The Chimneys Rest Home, Sherburn Hill,
County Durham
In this position, I was administrator for a small elderly residential home. My duties and
responsibilities included: maintenance of staff and resident records; diary management of the
home manager; general office duties including filing and typing.
October 1999 to November 2001 – Customer Service Advisor, Abbey National PLC,
Bradford, West Yorkshire
In this position, I was part of a small team of customer service advisors for a major UK bank.
My duties and responsibilities included: taking ownership of incoming customer calls and
trying to resolve them at the first point of contact; cashier duties for standing orders and bank
transfers; promotion of new and existing products.

3. September 1998 to September 1999 – Waiting List Clerk (Grade 2), North Durham NHS
Trust, Dryburn Hospital, Durham
In this position, I was responsible for the maintenance and upkeep of all waiting lists in a
medium-sized hospital in the North East. My duties and responsibilities included: liaising with
medical secretaries to keep the waiting lists up-to-date; produce a monthly report and
statistics to be added to the national waiting list figures; maintain computerised and paper
records.
June 1998 to August 1998 – Filing Clerk (Grade 1), North Durham NHS Trust, Dryburn
Hospital, Durham
In this position, I was part of a small team who maintained the medical records in a medium-
sized hospital in the North East. My duties and responsibilities included: maintaining current
medical records, both in paper form and on computer database; removing obsolete medical
records from the system; finding and retrieving files for consultant clinics.
EDUCATION
September 1995 to July 1997 – Durham Sixth Form Centre, Providence Row, The
Sands, Durham City, DH1 1SG
A-Levels (July 1997 – Grades in brackets): History (A), Sociology (A), English Language (B),
General Studies (B)
GCSE (July 1996): Politics (A)
September 1990 to July 1995 – Belmont Comprehensive School, Buckinghamshire
Road, Belmont, Durham, DH1 2QP
GCSE’s (July 1995): English Language (A), English Literature (B), History (B), Mathematics
(B), Religious Studies (B), Biology (C), Design & Technology with Business Studies (C),
Chemistry (D), German (D), Physics (D)
ADDITIONAL TRAINING
In addition to my secondary training I have undertaken additional training in customer
services and telephone skills, the use of survey software and a three part course in Project
Management.
PERSONAL SKILLS AND COMPENTENCIES
Social Skills and Competencies
High level of customer service skills and telephone skills; comfortable with interacting with
staff at all levels; comfortable working on an individual basis, but thrives within a team
environment; always work to the highest professional standards.
Organisational Skills and Competencies
Comfortable working to tight deadlines and excellent time management; maintaining efficient
filing systems; small project management;
Computer Skills and Competencies

4. I am a proficient user of Microsoft Word, Access and Power Point, and an intermediate user
of Microsoft Excel. In addition to the Microsoft Office suite of products, I have been a user of
database packages such as BANNER (In my present job) and Campus Solutions (during my
position at the University of Manchester). I also have experience of using Snap! Survey
software.
ADDITIONAL INFORMATION
My main interests outside of work are watching sports, reading – I am a voracious reader and
particularly enjoy non-fiction and crime fiction – attending the theatre and the cinema, and
taking part in quizzes.
I also enjoy writing, and I was a member of the editorial team of the Bradford City fanzine,
“The City Gent” between 1999 and 2004, and I was editor in chief of the City Gent website
between 2002 and 2007. I have had my writing published in national football magazines such
as When Saturday Comes and Four Four Two, and I have been used as a Bradford City
“expert” by the Bradford Telegraph and Argus and BBC Radio Leeds.
References available upon request.