2. Welcome to
Hoas
* * *
Usually moving involves a lot of stuff
to remember. You need to get your
belongings to the apartment, pick up
the keys, inform others about your
new address and sometimes fix an
electricity contract.
On top of all this you also start your
studies and possibly get to know
your new hometown. No wonder all
of this sometimes feels like a lot to
handle.
We have gathered a list for you
about the things you need to
remember when moving into a new
apartment. We hope it will help you
out.
3. Before moving
* * *
Remember at least the following
before moving in:
If the new tenancy agreement
does not include electricity, get
an electricity contract.
Make a change of address
notification – you can find more
information from Population of
Finland www.vrk.fi.
Inform change of address also to
other parties, if needed.
4. Before moving
* * *
Get a home insurance for your
new apartment or transfer your
excisting home insurance to your
new address.
Hoas’ rent includes internet
connection. You only need a
contract for an internet
connection if you want faster
internet (in most Hoas
apartments the speed is 50 mBit).
If needed, get some people to
help you with your moving – if you
need a moving company to help,
make sure to ask early enough.
5. First time in
the apartment
– picking up
the keys
* * *
The official moving-in day is always
the first working day of the month.
So if the 1st day is a Saturday the
moving day is Monday the 3rd.
Please notice also the public
holidays.
You can pick up the keys from Hoas
service center (open Mon-Fri
9am-4pm – please check hoas.fi
for possible exceptions with
opening hours).
To pick up the key you need an
official ID with you.
6. First time in the
apartment –
picking up the
keys and
checking the
apartment’s
condition
* * *
Pick up the keys only when
you can check the
apartment’s condition – the
moving in report must be
send within two weeks after
picking up the keys. Any lacks
in cleaning must be reported
immediately.
7. Agreement of
handing over
the keys
and
the power of
attorney for
picking up the
keys
* * *
You can make an agreement with the
previous tenant of handing over the
keys. You can find instructions on
Hoas website.
By signing the agreement you accept
the cleaning level of the apartment –
sign the agreement after you have
seen the apartment.
If you cannot pick up the keys
yourself, you can authorize another
person to do it for you. You can find
the power of attorney form on Hoas
website. The person coming to pick
up the keys with the power of
attorney must prove their identity by
showing an official identity
document.
8. What if the
apartment is
not clean?
* * *
What to do if the previous
tenant did not finish the
final cleaning?
First of all, contact Hoas as
soon as possible – within
three days after picking up
the keys.
At the end of this slide show
you can find Hoas contact
information.
9. What if the
apartment is
not clean?
* * *
It is possible that the inspector has
ordered a cleaning to the apartment
already. If not, Hoas will send an
inspector to inspect the apartment.
If cleaning is needed, it will be
ordered by the inspector.
As the cleaning will be charged from
the previous tenant, the need for
cleaning has to be documented in
accordance with the Hoas system.
Hoas will not refund the tenants for
cleaning they have made
themselves.
10. Moving in
report
* * *
You must make a moving in
report within two weeks
after you have picked up the
keys. Shortcomings in
cleaning must be informed to
Hoas immediately.
All the apartments are
inspected by the Hoas
inspector. During the
inspection, the apartment
usually still has some
furniture, which means that
the inspector might not spot
all faults.
11. Check at least
* * *
Has someone smoked in the
apartment?
Check the power outlets, ceiling
power points, ceiling hook, possible
ceiling rose and the functioning of the
lights
Do the hotplates, the oven, the
refrigerator and their lights work? Are
there any problems?
Are there any substantial scratches,
dents and holes in the walls, floor
etc.?
12. Check at least
* * *
Have the washing machine/
dishwasher water inlets and outlets
been plugged properly and is the
dishwasher cabinet in place together
with its base and shelves?
Are the inside doors in place and
undamaged?
Bathroom washbasins – are they
damaged (e.g. cracks)?
Are any of the taps or the toilet
leaking, are the floor drains and
washbasins unclogged?
Submit a fault report of these
immediately on the Hoas website
13. Check at least
* * *
Most of the Hoas apartments are
unfurnished; if there are furniture, for
example lamps, a washing machine or
dishwasher in the apartment, please
inform Hoas about it.
Are there any mirrors on the walls and
are the walls all the same colour
(walls should normally be painted
white)?
Anything else to comment on?
14. Noting the age
of the building
* * *
While checking the condition of the
apartment one must remember that
already the Finnish rental law says
that tenants must take into
consideration the age of the
apartment, other
buildings/apartments condition in
the area and other local
circumstances and mirror this to the
condition one asks the apartment to
be in.
15. Accepting
items/furniture
* * *
The Hoas apartments are
unfurnished, unless
otherwise stated in the
tenancy agreement.
The previous tenant might
offer you some of his/her
items or furniture. If you
want to receive any of these,
please inform Hoas about it
as soon as possible.
16. Accepting
items/furniture
* * *
If you, for exampe, accept shelves on
the wall, remember that it is your
responsibility to remove them as well
as patch up the holes and paint the
wall when moving out.
The same goes for example with
accepting a washing machine; the
water connections are on your
responsibility, as well as getting a
home insurance.
If you inform Hoas that you accept the
items, you can not request Hoas to
remove them later on.
17. Survival in
Helsinki region
* * *
Sometimes the move also
means moving to a new city.
On the city websites you can
find useful information, for
example, about activities near
you or where the closest
health service is located:
Helsinki: www.hel.fi
Espoo: www.espoo.fi
Vantaa: www.vantaa.fi
Journey planner for public
transportation can be found
on Helsinki Region Transport
website: www.hsl.fi or directly:
www.reittiopas.fi.
18. Contact us
* * *
Hoas is at your service
weekdays 9.00-16.00.
Issues concerning the
condition of the apartment
can be sent to:
hoashelp@hoas.fi
Questions about tenancy
agreements and keys to:
customerservice@hoas.fi
Or by phone:
09 - 549 900
You can also fill out a Fault
report on our website
www.hoas.fi > Fault reports.
