Chatbots are AI-based programs that simulate human conversation, enabling automation of customer interaction and improving engagement. They can be categorized into script-bots with limited functions and smart-bots that utilize machine learning for more complex interactions. Chatbots enhance customer service efficiency, reduce wait times, and are expected to offer personalized experiences in the future.

1. CHATBOTS
Created By Vishnu Sharma
KANHA MAKHAN PUBLIC SCHOOL
Class – 10th
D
Roll No. - 38

2. WHAT ARE CHATBOTS?
In Simple Terms, A chatbot can be defined as an AI based computer program that
simulates human conversations.They are also known as digital assistants that
understand human capabilities. Bots interpret the user intent, process their requests,
and give prompt relevant answers.
 Bots can communicate through voice as well as text and can be deployed across
websites, applications, and messaging channels such as Facebook Messenger,
Twitter, or WhatsApp

3. IMPORTANCE OF CHATBOTS
 Chatbots can automate tasks performed frequently and at specific times.This gives
employees time to focus on more important tasks and prevents customers from
waiting to receive responses. Proactive customer interaction.
SOME IMPORTANT KEY WORDS TO UNDERSTANDWHY CHATBOTS ARE IMPORTANT
Reduce customer waiting time
24×7 Availability
Better Customer Engagement
Save Customer Service Cost
Automate Lead Qualifications & Sales

4. TYPES OF CHATBOTS
 SCRIPT – BOT
Script-bot are simple chatbots with limited functionalities.They are scripted based
on a task and follow a predetermined route to get the work done. Since it works
around a script therefore, they are easy to make and need either no or very less
programming skills.These types of chatbots are best suited for straightforward
interactions like making life easy at home like Switch off lights based on commands,
order food online etc.
SMART - BOT
Smart-bot are flexible, powerful, AI based models that have wider
functionalities and support machine learning algorithms that make a
machine learn from the experience.They simulate human-like interactions
with the users.
Different types of virtual assistants like Google Assistant, Alexa, Cortana, Siri,
etc. Are best examples of Smart bots.

5. EXAMPLE OF CHATBOTS
 Mitsuku Bots
Kuki is an embodied AI bot designed to befriend humans in the Metaverse. Formerly
known as Mitsuku, Kuki is a chatbot created from Pandorabots AIML technology by
Steve Worswick. It is a five-time winner of a Turing Test competition called the
Loebner Prize (in 2013, 2016, 2017, 2018, and 2019), for which it holds a world
record.Kuki is available to chat via an online portal, and on Facebook Messenger,
Twitch group chat,Telegram, Kik Messenger, Discord, and was available on Skype,
but was removed by its developer.The AI also has accounts on Instagram,TikTok,
Youtube, and Twitter, Etc

6. HOW CHATBOTS WILL CHANGE THE
FUTURE?
 Chatbots are changing the way businesses communicate and understand their
customers.With AI, chatbots will have the ability to deliver a more personalized
customer experience. It’s also saving companies money through customer service,
internal processes, and marketing efforts.