The document is a presentation by Janie Wiltshire of the Due West Company about changing one's mindset. It discusses how everyone has a story that influences their thinking and lists the three C's of a negative mind as critical, closed, and controlling. It then provides four ways to become a mind changer: challenge beliefs, open up to learning, win daily in small ways, and invest in personal growth. The presentation emphasizes that attitude is more important than facts or circumstances and that people have the power to choose their daily attitude. It concludes with an evaluation form for the program.
My daughter has permission to participate in the summer Girls Circle program from June 22-25 and June 29 - July 2nd, 2015 at a cost of $360 which includes a $60 supply fee. The permission form provides the daughter's name, age, DOB and any dietary restrictions as well as the parent's contact information and signature agreeing to the circle guidelines that encourage creative and verbal expression.
The student group from St. Augustine School of Nursing is requesting help for their community service project called the "Feeding Program" which will provide street children with a meal, toys, and a short seminar. The program aims to feed and educate street children as part of the students' NSTP subject requirements. The letter is asking the recipient to support and help make the community service program possible.
Selling a refrigerator to an Eskimo seems impossible at first due to their traditional lifestyle in the Arctic without electricity. However, it can be done by explaining the refrigerator's benefits like keeping food fresh longer without spoiling, which would save money and time versus traditional food storage methods. Emphasizing these practical advantages can make the sale possible by addressing the Eskimo's real needs.
The document appears to be a presentation by Dave Serino of TwoSix Digital about turning social media likes into love for tourism destinations. It discusses researching target audiences on Facebook, testing different ad text versions, creating custom audiences from website traffic, using ad categories and retargeting ads. It emphasizes engaging with followers on social media through images, highlighting posts, working with partners, and creating a sustainable presence. The overall message is how tourism organizations can utilize different Facebook advertising and engagement strategies to promote travel.
The document provides an overview of the hotel industry in the United States and Indiana. Key points include:
- Nationwide hotel demand, occupancy, and room rates reached all-time highs in January 2014. Revenue grew 6% year-over-year.
- The luxury and economy hotel segments saw the strongest rate growth, while occupancy growth is expected to slow.
- In Indiana, hotel performance metrics like occupancy and revenue grew moderately from 2008-2013. The Indianapolis market saw the strongest growth in 2014.
The document outlines Janie Wiltshire's "Ten Commandments of Sales" presentation. The ten commandments provide guidance on best sales practices such as making outside sales calls every week, documenting activities daily, reviewing prospects lists daily, continuously improving knowledge, honoring top accounts, remembering competitors, daily prospecting, closing sales, listening to prospects, and maintaining a positive attitude. The presentation aims to help salespeople maximize their success through implementing these proven strategies.
The document is a presentation on managing sales efforts for results given by Janie Wiltshire of Due West Company. It includes slides on the role of the chief sales officer, listening skills, leading a sales team, managing salespeople, and a sample weekly sales meeting agenda. The presentation provides guidance and templates for hotel sales managers to effectively oversee sales efforts and maximize results.
Your company's employees are brand ambassadors who can help promote your business through their work and interactions. To develop strong employee branding, clearly communicate your company values so staff understand and embrace them, provide training so employees have the skills and knowledge to represent your brand well, and recognize employees publicly to motivate them to serve as enthusiastic brand advocates.
My daughter has permission to participate in the summer Girls Circle program from June 22-25 and June 29 - July 2nd, 2015 at a cost of $360 which includes a $60 supply fee. The permission form provides the daughter's name, age, DOB and any dietary restrictions as well as the parent's contact information and signature agreeing to the circle guidelines that encourage creative and verbal expression.
The student group from St. Augustine School of Nursing is requesting help for their community service project called the "Feeding Program" which will provide street children with a meal, toys, and a short seminar. The program aims to feed and educate street children as part of the students' NSTP subject requirements. The letter is asking the recipient to support and help make the community service program possible.
Selling a refrigerator to an Eskimo seems impossible at first due to their traditional lifestyle in the Arctic without electricity. However, it can be done by explaining the refrigerator's benefits like keeping food fresh longer without spoiling, which would save money and time versus traditional food storage methods. Emphasizing these practical advantages can make the sale possible by addressing the Eskimo's real needs.
The document appears to be a presentation by Dave Serino of TwoSix Digital about turning social media likes into love for tourism destinations. It discusses researching target audiences on Facebook, testing different ad text versions, creating custom audiences from website traffic, using ad categories and retargeting ads. It emphasizes engaging with followers on social media through images, highlighting posts, working with partners, and creating a sustainable presence. The overall message is how tourism organizations can utilize different Facebook advertising and engagement strategies to promote travel.
The document provides an overview of the hotel industry in the United States and Indiana. Key points include:
- Nationwide hotel demand, occupancy, and room rates reached all-time highs in January 2014. Revenue grew 6% year-over-year.
- The luxury and economy hotel segments saw the strongest rate growth, while occupancy growth is expected to slow.
- In Indiana, hotel performance metrics like occupancy and revenue grew moderately from 2008-2013. The Indianapolis market saw the strongest growth in 2014.
The document outlines Janie Wiltshire's "Ten Commandments of Sales" presentation. The ten commandments provide guidance on best sales practices such as making outside sales calls every week, documenting activities daily, reviewing prospects lists daily, continuously improving knowledge, honoring top accounts, remembering competitors, daily prospecting, closing sales, listening to prospects, and maintaining a positive attitude. The presentation aims to help salespeople maximize their success through implementing these proven strategies.
The document is a presentation on managing sales efforts for results given by Janie Wiltshire of Due West Company. It includes slides on the role of the chief sales officer, listening skills, leading a sales team, managing salespeople, and a sample weekly sales meeting agenda. The presentation provides guidance and templates for hotel sales managers to effectively oversee sales efforts and maximize results.
Your company's employees are brand ambassadors who can help promote your business through their work and interactions. To develop strong employee branding, clearly communicate your company values so staff understand and embrace them, provide training so employees have the skills and knowledge to represent your brand well, and recognize employees publicly to motivate them to serve as enthusiastic brand advocates.
Get the best audio and video quality when interviewing subjects for a production by conducting interviews in quiet locations, getting close to subjects with the microphone, asking subjects to speak loudly, having a conversational tone, pushing subjects for specific information, finishing strong by asking for any additional comments, and being aware of background elements. Additionally, get close-up shots of subjects and details, vary high and low camera angles to change perspectives, and record ambient sounds when capturing b-roll footage between interviews.
The purpose of the video is to get the audience to buy a new vacuum cleaner. It will do this by demonstrating how powerfully it sucks through interviewing the product manager and a satisfied customer about how much it sucks, showing how it can lift a bowling ball, demonstrating how well it cleans a messy floor, and telling the audience where they can buy it.
The document discusses creating positive customer experiences. It emphasizes that attitude is the most important factor in life and business success. It states that we have control over our own attitudes each day. The customer is always right in that they have the right to be treated as the customer. Organizational culture evolves over time based on events, behaviors, systems, and attitudes. Most customers leave due to unmet expectations rather than other reasons like price. Excellent customer service requires balancing procedure with personalization.
This document summarizes a presentation on traditional prospecting versus prospecting through social media. It outlines the key differences between traditional and social media prospecting, how they differ from sales calls, effective social media prospecting tools, tips for creating compelling subject lines for outreach, and additional tips. The target audience for this training is salespeople, business development managers, and others involved in finding and communicating with potential customers to help them better generate new business through an active prospecting process.
The document discusses the importance of having a positive attitude and integrity in management. It emphasizes that managing people effectively means communicating well, showing appreciation, and caring about employees. The charts and frameworks provided offer guidance for managing employees by focusing on their willingness, abilities, roles, and building respectful relationships.
This document provides information about a training session on using a client-centered sales approach. The training teaches associates how to build rapport, ask questions, maintain rates and offer alternatives, respond to objections, and ask for the business in the right way. It is aimed at sales managers, representatives, and teams to help increase conversion rates and revenues. The training covers establishing credibility, being a good listener, gaining commitment, and using sensory language when leaving voicemails or using the telephone with internet prospecting. Attendees can order a mystery shopping call to evaluate their sales team's client interaction skills.
The document provides an overview of the U.S. and Indiana hotel industries. It summarizes key performance metrics for 1st quarter 2011, showing occupancy and average daily rate growth leading to a 9% increase in revenue per available room for U.S. hotels. Indiana hotels saw 8.2% RevPAR growth driven by increases in both occupancy and ADR. The outlook for 2012 anticipates continued demand growth with minimal increases in room supply, hoping to reach revenue peaks seen in 2006, although occupancy reaching 60% remains uncertain without consistent ADR growth.
Listening - The Missing Ingredient In Sales
It is estimated that half of our time is spent listening. Good listening is an essential part of active communication. It makes us better salespeople. What kind of listener are you? This program will help you understand the difference between a trained and an untrained listener. Attendees will learn a secret to help them be more effective listener in EVERY sales situation. Strong listening skills will help you increase sales and grow your personal and professional relationships. Are your listening skills well honed? It could be the one talent that gives you the competitive advantage you need in today’s tough economic conditions. You will hear Janie Wiltshire, a powerful and persuasive presenter share her experience and knowledge on the critical subject of listening. Attend this program and learn how your ears are your real tool for success! Can you hear me now?
Anderson will discuss how to use themes and key assets to develop "trails" that connect communities and create rich experiences for visitors. The goal is to allow the theme to determine the geography rather than just connecting a group of contiguous counties. Collaboration is the key to successful trail building, so learn how it's done.
Motor Coach Tourism: The Ins and Outs of Attracting Motor Coach Tourism to your Hotel and your Community
Every year hundreds, if not thousands of motor coaches filled with visitors crisscross the state of Indiana. In this session, learn about what your hotel and your community can do to attract these tourist filled vehicles and create a long-lasting relationship with them. Annette Trotter with Turner coaches is an experienced industry veteran and she will lead a session providing statistics and answering your questions about motor coach hospitality.
The document discusses the travel industry's economic impact and perceptions of it in Washington. It provides data showing travel generates over $900 billion annually and supports millions of jobs and billions in tax revenue. However, some Washington opinion leaders see the industry as supporting low-paying jobs and claim travel is frivolous and non-essential. The travel industry is fighting back by advocating for its economic importance and working to change perceptions, such as by lobbying for the recent creation of a U.S. Tourism Board.
Get the best audio and video quality when interviewing subjects for a production by conducting interviews in quiet locations, getting close to subjects with the microphone, asking subjects to speak loudly, having a conversational tone, pushing subjects for specific information, finishing strong by asking for any additional comments, and being aware of background elements. Additionally, get close-up shots of subjects and details, vary high and low camera angles to change perspectives, and record ambient sounds when capturing b-roll footage between interviews.
The purpose of the video is to get the audience to buy a new vacuum cleaner. It will do this by demonstrating how powerfully it sucks through interviewing the product manager and a satisfied customer about how much it sucks, showing how it can lift a bowling ball, demonstrating how well it cleans a messy floor, and telling the audience where they can buy it.
The document discusses creating positive customer experiences. It emphasizes that attitude is the most important factor in life and business success. It states that we have control over our own attitudes each day. The customer is always right in that they have the right to be treated as the customer. Organizational culture evolves over time based on events, behaviors, systems, and attitudes. Most customers leave due to unmet expectations rather than other reasons like price. Excellent customer service requires balancing procedure with personalization.
This document summarizes a presentation on traditional prospecting versus prospecting through social media. It outlines the key differences between traditional and social media prospecting, how they differ from sales calls, effective social media prospecting tools, tips for creating compelling subject lines for outreach, and additional tips. The target audience for this training is salespeople, business development managers, and others involved in finding and communicating with potential customers to help them better generate new business through an active prospecting process.
The document discusses the importance of having a positive attitude and integrity in management. It emphasizes that managing people effectively means communicating well, showing appreciation, and caring about employees. The charts and frameworks provided offer guidance for managing employees by focusing on their willingness, abilities, roles, and building respectful relationships.
This document provides information about a training session on using a client-centered sales approach. The training teaches associates how to build rapport, ask questions, maintain rates and offer alternatives, respond to objections, and ask for the business in the right way. It is aimed at sales managers, representatives, and teams to help increase conversion rates and revenues. The training covers establishing credibility, being a good listener, gaining commitment, and using sensory language when leaving voicemails or using the telephone with internet prospecting. Attendees can order a mystery shopping call to evaluate their sales team's client interaction skills.
The document provides an overview of the U.S. and Indiana hotel industries. It summarizes key performance metrics for 1st quarter 2011, showing occupancy and average daily rate growth leading to a 9% increase in revenue per available room for U.S. hotels. Indiana hotels saw 8.2% RevPAR growth driven by increases in both occupancy and ADR. The outlook for 2012 anticipates continued demand growth with minimal increases in room supply, hoping to reach revenue peaks seen in 2006, although occupancy reaching 60% remains uncertain without consistent ADR growth.
Listening - The Missing Ingredient In Sales
It is estimated that half of our time is spent listening. Good listening is an essential part of active communication. It makes us better salespeople. What kind of listener are you? This program will help you understand the difference between a trained and an untrained listener. Attendees will learn a secret to help them be more effective listener in EVERY sales situation. Strong listening skills will help you increase sales and grow your personal and professional relationships. Are your listening skills well honed? It could be the one talent that gives you the competitive advantage you need in today’s tough economic conditions. You will hear Janie Wiltshire, a powerful and persuasive presenter share her experience and knowledge on the critical subject of listening. Attend this program and learn how your ears are your real tool for success! Can you hear me now?
Anderson will discuss how to use themes and key assets to develop "trails" that connect communities and create rich experiences for visitors. The goal is to allow the theme to determine the geography rather than just connecting a group of contiguous counties. Collaboration is the key to successful trail building, so learn how it's done.
Motor Coach Tourism: The Ins and Outs of Attracting Motor Coach Tourism to your Hotel and your Community
Every year hundreds, if not thousands of motor coaches filled with visitors crisscross the state of Indiana. In this session, learn about what your hotel and your community can do to attract these tourist filled vehicles and create a long-lasting relationship with them. Annette Trotter with Turner coaches is an experienced industry veteran and she will lead a session providing statistics and answering your questions about motor coach hospitality.
The document discusses the travel industry's economic impact and perceptions of it in Washington. It provides data showing travel generates over $900 billion annually and supports millions of jobs and billions in tax revenue. However, some Washington opinion leaders see the industry as supporting low-paying jobs and claim travel is frivolous and non-essential. The travel industry is fighting back by advocating for its economic importance and working to change perceptions, such as by lobbying for the recent creation of a U.S. Tourism Board.
Current Travel Landscape and Future Trends - Geoff Freeman, U.S. Travel Assoc...
HHC 2014: Change your mind Change Your LIfe
1. Change
Your Mind
DUE WEST
COMPANY
Presented by:
JANIE WILTSHIRE
313 Jungle Road
Edisto Beach, SC 29438
843.869.5252
www.janiewiltshire.com
janiewiltshire@aol.com
Hoosier Hospitality
March 11, 2014
2. What Needs Changing?
Did you know everyone has a story?
________ do I think the way I think?
Is it my story?
3 C’s of a Negative Mind
C_________________________________
C_________________________________
C_________________________________
QUOTE
“Adversity causes some men to break
and others to break records.”
Janie Wiltshire
Due West Company
843.869.5252
ww.janiewiltshire.com
janiewiltshire@aol.com
2
3. W _____________________________________
I _____________________________________
N _____________________________________
Are you well trained in your _________________?
_____________ the right attitude is easier than
_____________ the right attitude.
Why is it crictical to be able to change your mind?
______________________________________
______________________________________
______________________________________
4 Ways to be a Mind Changer
1. ______________________________________
2. ______________________________________
3. ______________________________________
4. ______________________________________
The longer I live, the more I realize the impact of attitude on life.
Attitude, to me, is more important than facts.
It is more important than the past, than education, than money,
than circumstances, than failures, than successes, than what other people think or say or do.
It is more important than appearance, gifted ability, or skill.
It will make or break a company, a church, a home.
The remarkable thing is we have a choice every day
regarding the attitude we will embrace from that day.
We cannot change our past, we cannot change the fact that people will act in a certain way.
We cannot change the inevitable.
The only thing that we can do is play on the one string that we have and this string is, attitude.
I am convinced that life is ten percent what happens to me and ninety percent how I react to it.
And so it is with you...
We Are In Charge Of Our Attitudes.
— Charles Swindoll
QUOTE
“Failure is not fatal - failure to change might be.”
Janie Wiltshire
Due West Company
843.869.5252
ww.janiewiltshire.com
janiewiltshire@aol.com
3
4. PROGRAM EVALUATION
Change Your Mind - Hoosier 3-11-14
Consistent with the idea that you don’t have to be bad to get better, please take a few moments
to complete this evaluation form and return it to us before you leave. Thank you. Janie
1.
How did this program meet your expectations?
More than I expected.
About what I expected.
Less than I expected.
Comments: ______________________________________________________________
________________________________________________________________________
2.
How would you rate the content and material presented?
Informative and useful
Informative, but not very useful for my job
Not very informative or useful
Comments: ______________________________________________________________
________________________________________________________________________
3.
How would you rate the speaker?
Interesting and knowledgeable
Interesting, but could be more educational
Knowledgeable, but could be more interesting
Not very interesting or knowledgeable
Comments: ______________________________________________________________
________________________________________________________________________
4.
What did you like best about this program?
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
5.
What do you think would make the program better?
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
Comments:
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
Name
_________________________________________________
Title ___________________ Property ________________________
City/State ________________________________________________
Presented by:
Janie Wiltshire
Due West Company
843.869.5252
www.janiewiltshire.com
janiewiltshire@aol.com