The document outlines the methodology for reducing competence gaps through a 6 step process: 1) Demonstrating the need and setting targets by identifying key performance indicators, 2) Mapping skills and setting target levels for competencies, 3) Selecting and training assessors to evaluate skills, 4) Carrying out an initial evaluation of skills, 5) Preparing tailored training programs and materials, and 6) Closing any remaining skills gaps through training, assessment, and re-evaluation.

1. PEOPLE DEVELOPMENT
COMPETENCE GAP REDUCTION
December 2020

2. METHODOLOGY STEPS
01
Demonstrate the need
and set the targets
Form the Team
Step 1
03
Select and train
assessors
Step 3
06
Close the skill
gaps
Step 6
05
Prepare training
program and training
material
Step 5
04
Carry out an initial
evaluation
Step 4
02
Map skills and set
target levels
Step 2
1. Check Policy Deployment
obtain the priority KPI
2. Liaise with the other pillars
Identity the losses caused by
man or method to identify the
KPI
3. Define the routine for updating
the KPI and the target for
improvement
4. Set up or restore the data
collection system
5. Form the Team
1. Define the competencies in the
target area at micro level
2. Define the target skill level for
the competencies
3. Identify the skills needed to
attack the targeted loss
4. Risk assess the taks identified
and eliminate all risks
5. Verify all the micro skills
required to reduce the loss
have been identified
6. Build the check list for each
micro skill at each level
required to reduce the loss
7. Make a risk assessment of the
area/process/machine(s),
ensure the risks are controlled
1. Identify potential assessors
Confirm their experience of the
micro skills
2. Train the assessors in how to
use the check list and evaluate
the results
3. Evaluate the assessors ability
to train other people and
restore if required
1. For each micro skill map the
ability of each person required
to do the work
2. Define the target level for each
person within the loss perimeter
3. Calculate the gap from target
for each person
1. Define the training objectives
(purpose and target)
2. Verify which micro activities will
be covered
3. Define pratical exercices
required
4. Define the resources and time
required
5. Define the facilities required
6. Estimate the cost benefit,
validate the plan for the training
7. Prepare the support material,
educational material and issue
the agenda
8. Ensure Basic Conditions are
restored
9. Make a risk assessment of the
training, ensure there is no
training risk
1. Carry out the training:
knowledge and skills delivery
and follow-up
2. Define the assessment test:
comprehension test, on the job
assessment, qualification at
level 3, qualification at level 4
and qualification at level 5
3. Identify eventual gaps
(individual skill gaps, training
weaknesses…)
4. Repeat training on weak points
5. Re-evaluate results

3. METHODOLOGY STEPS
01
Demonstrate the need and set the targets
Form the Team
Step 1
1. Check Policy Deployment obtain the priority KPI
2. Liaise with the other pillars
Identity the losses caused by man or method to identify the KPI
3. Define the routine for updating the KPI and the target for improvement
4. Set up or restore the data collection system
5. Form the Team

4. METHODOLOGY STEPS
02
Map skills and set target levels
Step 2
1. Define the competencies in the target area at micro level
2. Define the target skill level for the competencies
3. Identify the skills needed to attack the targeted loss
4. Risk assess the task identified and eliminate all risks
5. Verify all the micro skills required to reduce the loss have been identified
6. Build the check list for each micro skill at each level required to reduce the loss
7. Make a risk assessment of the area/process/machine(s), ensure the risks are controlled

5. METHODOLOGY STEPS
03
Select and train assessors
Step 3
1. Identify potential assessors
Confirm their experience of the micro skills
2. Train the assessors in how to use the check list and evaluate the results
3. Evaluate the assessors ability to train other people and restore if required

6. METHODOLOGY STEPS
04
Carry out an initial evaluation
Step 4
1. For each micro skill map the ability of each person required to do the work
2. Define the target level for each person within the loss perimeter
3. Calculate the gap from target for each person

7. METHODOLOGY STEPS
05
Prepare training program and training material
Step 5
1. Define the training objectives (purpose and target)
2. Verify which micro activities will be covered
3. Define pratical exercices required
4. Define the resources and time required
5. Define the facilities required
6. Estimate the cost benefit, validate the plan for the training
7. Prepare the support material, educational material and issue the agenda
8. Ensure Basic Conditions are restored
9. Make a risk assessment of the training, ensure there is no training risk

8. METHODOLOGY STEPS
06
Close the skill gaps
Step 6
1. Carry out the training: knowledge and skills delivery and follow-up
2. Define the assessment test: comprehension test, on the job assessment,
qualification at level 3, qualification at level 4 and qualification at level 5
3. Identify eventual gaps (individual skill gaps, training weaknesses…)
4. Repeat training on weak points
5. Re-evaluate results