The document recommends continuing to use the Post-Discharge Questionnaire (PDQ) on Unit P7 to assess patient satisfaction and gather data in real-time. Results from the PDQ administered in June 2011 to 101 discharged patients on Unit P7 showed high patient satisfaction scores above the 80th percentile for most discharge measures. Scores were below the 80th percentile for information provided in the discharge packet. The PDQ provided a larger sample size than other surveys and captured feedback that can be used to improve the discharge process.

2. PDQ data offers: 1) timely statistical information as opposed to dated information; 2) larger pool size; 3) immediate response to emergent issues; 4) improved client provider relationship; 5) patient's recollection of events.

3. Recommend further study of the PDQ’s usefulness in data gathering

4. PDQ has a greater sample population than Press Ganey and HCAHPS, which increases the likelihood of accurately representing a patient’s discharge satisfaction.

6. Process – starts with treatment phase; ends with evaluation phase of “microsystem assessment.

7. Anticipates improved satisfaction scores by 10 percent; better understanding and use of discharge patient packet as evidenced by the patient questionnaire.

9. 101 of the 115 Patient Discharge Questionnaires (PDQs) deemed eligible (improperly completed) gave a sample population of 41.7%.

10. HCAHPS survey returns for month of June 2011: 0.83%

11. Press Ganey survey returns for month of June 2011: 21.5%

12. The Ordinal Scale -- 100% respondents strongly satisfied with P7's post-discharge medication regimens. Scored above 90th percentile in patients satisfaction re: preparedness for discharge, self- and at-home care instructions, and overall discharge process. Below 80th percentile re: satisfaction with info in discharge packet.

13. The Patient Quiz -- Scored above 90th percentile re: diagnosis and purpose of treatment. Scored below 80th percentile recalling tests performed and results.

14. Comments -- 83% positive re: thorough information, quality of care, and self-care teaching; 6% too much discharge info; 9% lack of communication and fragmented care; 4% dissatisfied with amenities.

15. Mean score -- overall satisfaction 85.7%.

16. Press Ganey Mean Trends – increased 0.6% in June 2011.

17. HCAPS – increase by 25% for patient satisfaction in June 2011.

19. Medical regimen

20. Overall patient satisfaction with care received

21. Satisfaction with the discharge process

22. Questionnaire consisted of three components:

23. The Ordinal Scale – questions measure patient satisfaction re: discharge process. Strongly agree to strongly disagree.

24. Patient Quiz – patients recall health care information given (or omitted) by health care team

25. Comments

26. Administration of PDQ conducted by: 1) CNL student; 2) newly employed RN; or 3) RN not associated with patient. RN’s notify the student of discharge time and numbers.

28. Test results, medications, treatment, post-test and follow-up care,

29. Poor organization results in patient anxiety and confusion

30. Leads to adverse perception of discharge process.Insufficient data collected re: these experiences. Sample sizes are underrepresented2-8.