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Day/Month/Year Footnote to go here Page 1
Enhancing the patient experience in a
new purpose-built multidisciplinary
meeting room with adjoining
procedure and steril...
Background
• St Vincent's Hospital had a well established Head and Neck Multidisciplinary
Clinic (>30 years)
• The weekly ...
Improved patient experience
• The Kinghorn Cancer Centre - development of a new, purpose-built cancer
facility
• A clinica...
How we did it…
• The Centre for Healthcare Redesign Methodology (ACI NSW Agency for
Clinical Innovation) was used to guide...
What we came up with…
• A purpose built procedure room with adjacent sterilisation service
• State of the art technology f...
Page 7
Procedure room
Page 8
How it works…
Page 9
Patient procedure
Page 10
MDT meeting room
Sterilising room
Page 11
Sterilising unit
Page 12
Page 13
Drying Cabinets
Page 14
Patient Outcomes
• Since opening in January 2013 a total of 634 patients have been seen in the
MDT Head and Neck C...
Page 15
Patient Outcomes
• Meet the mission of the organisation
• We are especially committed to people who are poor or vu...
Page 16
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Enhancing the patient experience in a new purpose-build MDT meeting room with adjoining procedure and sterilizing room for head and neck cancer patients

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St Vincent’s Head and Neck Clinic is a well-established, multidisciplinary clinic which has provided a co-ordinated team approach to the head and neck patient’s complex needs for over three decades. With the development of a new, purpose-built cancer facility, a clinical redesign project was undertaken, with the aim to further enhancing the patient experience and improving the quality of care for patients attending the weekly Multidisciplinary Head and Neck Clinic.

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Enhancing the patient experience in a new purpose-build MDT meeting room with adjoining procedure and sterilizing room for head and neck cancer patients

  1. 1. Day/Month/Year Footnote to go here Page 1
  2. 2. Enhancing the patient experience in a new purpose-built multidisciplinary meeting room with adjoining procedure and sterilising room for head and neck cancer patients Author: Helen Brake and Colette Dolan
  3. 3. Background • St Vincent's Hospital had a well established Head and Neck Multidisciplinary Clinic (>30 years) • The weekly clinics were held in a tutorial room which was not purpose built • Patients were assessed in front of 30 medical, nursing, allied health professionals and students • Assessment using nasendoscopes were also conducted in room with inadequate infection control facilities and clinical processes • Patient Privacy Issues - patient consultations took place in corridors • Case summary discussion and development of management plans occurred once the patient left the room Page 3
  4. 4. Improved patient experience • The Kinghorn Cancer Centre - development of a new, purpose-built cancer facility • A clinical redesign project was undertaken to identify issues in the old facility and how we could improve the patient experience in the new facility • We focused on patient experience to delivering a more patient-centred model of care • Infection control, patient safety, comfort and privacy drove the design of the new facility Page 4
  5. 5. How we did it… • The Centre for Healthcare Redesign Methodology (ACI NSW Agency for Clinical Innovation) was used to guide the stages of the project • Working party was established (CCC, NUM of CSSD, CNS, Infection control CNC Speech Pathologist) • Extensive consultation with medical oncologist, radiation oncologist and head and neck surgeons ensuring the best technology was purchased for the rooms • Stakeholders were contacted and engaged (project managers, architects, and builders) • Process mapping: • The journey of the Head and Neck Cancer patient • Handling of nasendoscopes following Infection control guideline Page 5
  6. 6. What we came up with… • A purpose built procedure room with adjacent sterilisation service • State of the art technology for medical assessment and diagnostics • The MDT meeting room with live streaming of procedures • Policies and procedures for the new procedure room and sterilising room were developed and implemented Page 6
  7. 7. Page 7 Procedure room
  8. 8. Page 8 How it works…
  9. 9. Page 9 Patient procedure
  10. 10. Page 10 MDT meeting room
  11. 11. Sterilising room Page 11
  12. 12. Sterilising unit Page 12
  13. 13. Page 13 Drying Cabinets
  14. 14. Page 14 Patient Outcomes • Since opening in January 2013 a total of 634 patients have been seen in the MDT Head and Neck Clinic • Improved communication between members of the multidisciplinary team resulting in improved patient management • A new model of patient centric care incorporating mission and values of the hospital maintaining the dignity of the patient • Improved infection control process through the design of the rooms • There has been a cost benefit from improved equipment management.
  15. 15. Page 15 Patient Outcomes • Meet the mission of the organisation • We are especially committed to people who are poor or vulnerable. • Patients comments • “I have been impressed with all aspects of support provided” • “My impressions of the centre is 5 star from amenities to nursing it is an amazing centre for which I am most appreciative”
  16. 16. Page 16

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