Guruprasad BN currently works as a Project Manager and Technical Architect with Best Buy. He has over a decade of experience in research and IT, working with major retailers in the US and UK. His expertise includes defining technical architectures for multi-channel enterprise applications and performance engineering. He is also interested in cloud computing and ways to enhance packaged applications in the cloud. The document discusses the need for a centralized order tracker across sales channels to provide a consistent customer experience by streamlining order notifications through a single portal.