CASE STUDY ON COMMUNICATION
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The Scenario: Alex : The person with the higher Authority, The Supervisor. Chen Ling : The Employee/ The person who do the work. Monday : Due date of the report. Tuesday : Board meeting occur. Discuss : Are Chen Ning and Alex both right in their own places? Would Chen Ning feel better if Alex had told them about the board meeting and the way she feels?
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E-commerce involves buying and selling of goods or services over electronic networks. It includes various types of online business activities like B2B, B2C, B2G, and C2C. Traditional retail involves operating a physical store, while modern retail combines both online and physical store operations through a website and physical location. The differences between online and traditional retail include aspects like display, location, expenses, communication, and technology requirements. Both retail models have advantages and disadvantages related to aspects like product viewing, returns, assistance, and costs. An optimal approach combines traditional and e-commerce retailing to provide comfort to both consumers and producers.
Traditional shopping vs online shopping
This document compares traditional in-person shopping to online shopping. Traditional shopping allows customers to see, touch, and evaluate products in person before purchasing. It also enables immediate acquisition of needed items. However, traditional stores may not accept all payment methods or have desired items in stock. Online shopping offers conveniences like variety, price comparisons, and gift sending, but customers cannot see products physically and must wait for delivery. The document concludes both methods have advantages and a personal preference is needed depending on what is most comfortable for each shopper.
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CASE STUDY ON COMMUNICATION
- 1. Book 3 Task 1: Analysis PRESENTATION BY: •PROF •EDDY •SIDDIQ •DAYAH •AMAL
- 2. The Scenario: ALEX : THE PERSON WITH THE HIGHER AUTHORITY, THE SUPERVISOR. CHEN LING : THE EMPLOYEE/ THE PERSON WHO DO THE WORK. MONDAY : DUE DATE OF THE REPORT. TUESDAY : BOARD MEETING OCCUR.
- 3. Question 1: DISCUSS : ARE CHEN NING AND ALEX BOTH RIGHT IN THEIR OWN PLACES? WOULD CHEN NING FEEL BETTER IF ALEX HAD TOLD THEM ABOUT THE BOARD MEETING AND THE WAY SHE FEELS?
- 4. Are Chen Ning and Alex both right in their own places? Yes!! Chen Ning: 1. doesn’t know about the board meeting 2. Was given last minute notice 3. Pressure/ Work Burden
- 5. Alex: 1. Has the rights and Authority 2. Stress/Work Pressure 3. Last minute Notice
- 6. Would Chen Ning feel better if Alex had told him about the board meeting and the way she feels? No!! Because either way he still works during the weekend.
- 7. Question 2: REWRITE PARTS OF THE CONVERSATION TO SHOW IMPROVED COMMUNICATION AND ROLE PLAY THE CONVERSATION BEFORE THE REST OF THE CLASS