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CCA International
Pan European Offering
ONE SOURCE Multilingual, Traditional Services
Centralised Fulfilment services

Phone & Email

Multilingual & Traditional Services
CCA One source is built upon the unified interaction across the
entire CCA group while clients benefit from a single point of
contact work can be right sourced across several different contact
centre locations meaning that local languages can be upheld
while unified reporting, contact, communication and clarity of
message are ensured without the need for multiple partners.

Any language across Europe and
globally with one single provider.

Quality
locality
cost

customer
services

Quality, locality and cost sensitivity combining
London, Barcelona and Eastern Europe into a
single offering and single price point.
Customer services and case management

One contract, one contact. One
outsourcer - CCA

Quality
locality
cost

customer
services
ONE SOURCE Multichannel & Social Media
CCA smart data management ensuring data is
worked at its optimum and value is added
across channels.
Web chat y conavegación

Multichannel & Social Media
CCA One source consists of multi-channel services
with introduction of SM Monitoring, Engagement,
Escalation, Reporting and Analysis. Particular focus
on evolving consumer contact channels and proactive SM activity.

Monitorización de medios sociales, customer
engagement, análisis y planificación de
estrategia
Aprovechamiento de la experiencia sin los
costes añadidos de creación de nuevos
departamentos o formación
Un único contacto con el cliente para
múltiples localizaciones
Quality
locality
cost

customer
services
ONE SOURCE Marketing Management
Unified CRM technology
unified
CRM

Market strategy management

brand
value

create
content

brand
value create
unified
content
CRM

Brand value coordination

Content Creation

Marketing Management
CCA One source consists of everything you would need
to communicate with clients/customers including a
marketing agency offering providing content creation,
coordination and strategic DIGITAL planning &
marketing integration as enhanced service offering.

Quality
locality
cost

customer
services
ONESOURCE Pan European Offer
Any Language
Including: English,
Spanish, French, German,
Dutch, Bulgarian, Estonian,
Irish, Portuguese,
Croatian, Finnish, Italian,
Romanian, Czech, Latvian,
Slovak, Danish, Lithuanian,
Slovenian, Greek, Maltese,
Hungarian, Polish,
Swedish, Chinese,
Japanese, Thai, Korean
Barcelona, London,
Casablanca & Eastern
Europe

Any Channel
email

White mail

phone

Marketing

Social
media

Content
Creation

Click to
chat

Fulfilment

brand
value create
unified
content
CRM

Any Activity
Including
Sales, Customer Care, Technical
Support, Helpdesk, B2B, B2C, B2G,
Quality
Aftercare, Nurturing, Complaints,
locality
Data Management
cost

customer
services
ONESOURCE Pan European Offer
Any Language
Including: English,
Spanish, French, German,
Dutch, Bulgarian, Estonian,
Irish, Portuguese,
Croatian, Finnish, Italian,
Romanian, Czech, Latvian,
Slovak, Danish, Lithuanian,
Slovenian, Greek, Maltese,
Hungarian, Polish,
Swedish, Chinese,
Japanese, Thai, Korean
Barcelona, London,
Casablanca & Eastern
Europe

Any Channel
email

White mail

phone

Marketing

Social
media

Content
Creation

Click to
chat

Fulfilment

brand
value create
unified
content
CRM

Any Activity
Including
Sales, Customer Care, Technical
Support, Helpdesk, B2B, B2C, B2G,
Aftercare, Nurturing, Complaints,
Data Management

Quality
locality
cost

customer
services

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Cca pan european offering

  • 2. ONE SOURCE Multilingual, Traditional Services Centralised Fulfilment services Phone & Email Multilingual & Traditional Services CCA One source is built upon the unified interaction across the entire CCA group while clients benefit from a single point of contact work can be right sourced across several different contact centre locations meaning that local languages can be upheld while unified reporting, contact, communication and clarity of message are ensured without the need for multiple partners. Any language across Europe and globally with one single provider. Quality locality cost customer services Quality, locality and cost sensitivity combining London, Barcelona and Eastern Europe into a single offering and single price point. Customer services and case management One contract, one contact. One outsourcer - CCA Quality locality cost customer services
  • 3. ONE SOURCE Multichannel & Social Media CCA smart data management ensuring data is worked at its optimum and value is added across channels. Web chat y conavegación Multichannel & Social Media CCA One source consists of multi-channel services with introduction of SM Monitoring, Engagement, Escalation, Reporting and Analysis. Particular focus on evolving consumer contact channels and proactive SM activity. Monitorización de medios sociales, customer engagement, análisis y planificación de estrategia Aprovechamiento de la experiencia sin los costes añadidos de creación de nuevos departamentos o formación Un único contacto con el cliente para múltiples localizaciones Quality locality cost customer services
  • 4. ONE SOURCE Marketing Management Unified CRM technology unified CRM Market strategy management brand value create content brand value create unified content CRM Brand value coordination Content Creation Marketing Management CCA One source consists of everything you would need to communicate with clients/customers including a marketing agency offering providing content creation, coordination and strategic DIGITAL planning & marketing integration as enhanced service offering. Quality locality cost customer services
  • 5. ONESOURCE Pan European Offer Any Language Including: English, Spanish, French, German, Dutch, Bulgarian, Estonian, Irish, Portuguese, Croatian, Finnish, Italian, Romanian, Czech, Latvian, Slovak, Danish, Lithuanian, Slovenian, Greek, Maltese, Hungarian, Polish, Swedish, Chinese, Japanese, Thai, Korean Barcelona, London, Casablanca & Eastern Europe Any Channel email White mail phone Marketing Social media Content Creation Click to chat Fulfilment brand value create unified content CRM Any Activity Including Sales, Customer Care, Technical Support, Helpdesk, B2B, B2C, B2G, Quality Aftercare, Nurturing, Complaints, locality Data Management cost customer services
  • 6. ONESOURCE Pan European Offer Any Language Including: English, Spanish, French, German, Dutch, Bulgarian, Estonian, Irish, Portuguese, Croatian, Finnish, Italian, Romanian, Czech, Latvian, Slovak, Danish, Lithuanian, Slovenian, Greek, Maltese, Hungarian, Polish, Swedish, Chinese, Japanese, Thai, Korean Barcelona, London, Casablanca & Eastern Europe Any Channel email White mail phone Marketing Social media Content Creation Click to chat Fulfilment brand value create unified content CRM Any Activity Including Sales, Customer Care, Technical Support, Helpdesk, B2B, B2C, B2G, Aftercare, Nurturing, Complaints, Data Management Quality locality cost customer services