1) The customer had issues transferring a purchase from one platform to another. Ways to solve it included giving discounts for transfers or refunds if the original purchase cannot be confirmed.
2) A customer wanted to exchange their Android version for the iOS version after returning their Android device, but we could not transfer between platforms. We should consider refunds in these situations.
3) A customer was not seeing expected results from our response. We should monitor surveys to follow up with customers and ask more questions to better understand and solve their problems.
This document describes an offline data entry job that allows people to work from home typing data from image files into Microsoft Word documents. It provides details on the required skills, work format, payment structure, and registration process. Applicants need typing skills of 20-30 WPM and computer literacy. The work involves converting JPEG image files into Word documents while maintaining formatting guidelines. Payment is released within 7-10 days depending on the plan selected, with options ranging from 15 to 30 days per project and per-page rates of $0.20 to $0.32. Registration requires an upfront non-refundable fee to access work files through an online account.
So you want to build an app? The HeirList Dev kickoff deckChief Innovation
The starting deck for our mobile application development project. This, along with a detailed Excel file, were the starting documents used for the development of the HeirList mobile application. We are posting this so people who aspire to have an app built can see some of the things they need to think about when planning it out. We hoped 3-4 months, thought it could go over 5. Didn't think it could take 6 and rejected people who told us that. It took THIRTEEN months. Insanely complicated, from back-end, to testing to fixing bugs and email interfaces. Hoping that this helps people and people forward it around. Our structure wasn't perfect, but shows some of the elements to think about, consider and decide. And this was the 'starting' deck, we had dozens of more pages of stuff after this, along with a final count of about 625 different use cases for testing! Think this deck is a little under 100 pages.
This document appears to be a report on the topic of the digital networked society. It was prepared by Phonephet Manichith and Garima Kashap for their Postgraduate Diploma in Business program in 2012. The report discusses three main topics: social change in the digital age, how the internet empowers users, and ideation. It references several academic sources to support its discussion of these topics and how digital technologies have impacted society.
Online&Mobile Media Ass4 Kanako Ishino z3321172i k
Blogs in the media industry are becoming more collaborative and participatory as a way for audiences to engage in two-way communication compared to the traditional one-way communication of mass media. While mass media focuses on attracting large audiences through ownership and top-down messages, blogs allow for networking and sharing of personal voices and discussions. Both styles have benefits, with mass media giving information to the public and blogs enabling information to be discussed. Blogs are changing what is considered valuable and credible information by transforming news into conversations and increasing the credibility of citizen-reported stories.
La tesis evalúa cómo materiales didácticos de física construidos con papel influyen en el aprendizaje de la dinámica en estudiantes. Se construyeron materiales como un carro, esferas y un tobogán. Los resultados mostraron que los materiales mejoraron significativamente el aprendizaje de conceptos como fuerza, masa y equilibrio en comparación con estudiantes que no los usaron. Se recomienda elaborar más materiales de papel para otras áreas.
El documento describe la antigua civilización egipcia, que floreció a lo largo del río Nilo y pasó por tres períodos de esplendor conocidos como el Imperio Antiguo, Imperio Medio e Imperio Nuevo. Las viviendas egipcias típicas consistían en varias habitaciones alrededor de un gran salón con columnas y luz cenital, y también incluían terrazas, bodegas subterráneas y jardines. Otro elemento característico era las pirámides, que contenían la cámar
El documento describe las propiedades del silicio, germanio y galio. El silicio es el segundo elemento más abundante en la Tierra, se presenta en forma amorfa o cristalizada, y se usa ampliamente en la electrónica. El germanio es un metaloide con propiedades intermedias entre los metales y no metales, y se usa como semiconductor. El galio es un metal blando grisáceo que se funde cerca de la temperatura ambiente.
El documento describe las propiedades y aplicaciones del silicio, germanio y galio. Explica que el silicio tiene una estructura cristalina covalente y es un semiconductor usado en chips. El germanio también es un semiconductor con pequeña banda prohibida que responde a la radiación infrarroja. Se usa en detectores y lentes infrarrojos. El galio tiene una estructura cristalina ortorrómbica y se emplea en semiconductores, aleaciones de bajo punto de fusión y materiales magnéticos.
This document describes an offline data entry job that allows people to work from home typing data from image files into Microsoft Word documents. It provides details on the required skills, work format, payment structure, and registration process. Applicants need typing skills of 20-30 WPM and computer literacy. The work involves converting JPEG image files into Word documents while maintaining formatting guidelines. Payment is released within 7-10 days depending on the plan selected, with options ranging from 15 to 30 days per project and per-page rates of $0.20 to $0.32. Registration requires an upfront non-refundable fee to access work files through an online account.
So you want to build an app? The HeirList Dev kickoff deckChief Innovation
The starting deck for our mobile application development project. This, along with a detailed Excel file, were the starting documents used for the development of the HeirList mobile application. We are posting this so people who aspire to have an app built can see some of the things they need to think about when planning it out. We hoped 3-4 months, thought it could go over 5. Didn't think it could take 6 and rejected people who told us that. It took THIRTEEN months. Insanely complicated, from back-end, to testing to fixing bugs and email interfaces. Hoping that this helps people and people forward it around. Our structure wasn't perfect, but shows some of the elements to think about, consider and decide. And this was the 'starting' deck, we had dozens of more pages of stuff after this, along with a final count of about 625 different use cases for testing! Think this deck is a little under 100 pages.
This document appears to be a report on the topic of the digital networked society. It was prepared by Phonephet Manichith and Garima Kashap for their Postgraduate Diploma in Business program in 2012. The report discusses three main topics: social change in the digital age, how the internet empowers users, and ideation. It references several academic sources to support its discussion of these topics and how digital technologies have impacted society.
Online&Mobile Media Ass4 Kanako Ishino z3321172i k
Blogs in the media industry are becoming more collaborative and participatory as a way for audiences to engage in two-way communication compared to the traditional one-way communication of mass media. While mass media focuses on attracting large audiences through ownership and top-down messages, blogs allow for networking and sharing of personal voices and discussions. Both styles have benefits, with mass media giving information to the public and blogs enabling information to be discussed. Blogs are changing what is considered valuable and credible information by transforming news into conversations and increasing the credibility of citizen-reported stories.
La tesis evalúa cómo materiales didácticos de física construidos con papel influyen en el aprendizaje de la dinámica en estudiantes. Se construyeron materiales como un carro, esferas y un tobogán. Los resultados mostraron que los materiales mejoraron significativamente el aprendizaje de conceptos como fuerza, masa y equilibrio en comparación con estudiantes que no los usaron. Se recomienda elaborar más materiales de papel para otras áreas.
El documento describe la antigua civilización egipcia, que floreció a lo largo del río Nilo y pasó por tres períodos de esplendor conocidos como el Imperio Antiguo, Imperio Medio e Imperio Nuevo. Las viviendas egipcias típicas consistían en varias habitaciones alrededor de un gran salón con columnas y luz cenital, y también incluían terrazas, bodegas subterráneas y jardines. Otro elemento característico era las pirámides, que contenían la cámar
El documento describe las propiedades del silicio, germanio y galio. El silicio es el segundo elemento más abundante en la Tierra, se presenta en forma amorfa o cristalizada, y se usa ampliamente en la electrónica. El germanio es un metaloide con propiedades intermedias entre los metales y no metales, y se usa como semiconductor. El galio es un metal blando grisáceo que se funde cerca de la temperatura ambiente.
El documento describe las propiedades y aplicaciones del silicio, germanio y galio. Explica que el silicio tiene una estructura cristalina covalente y es un semiconductor usado en chips. El germanio también es un semiconductor con pequeña banda prohibida que responde a la radiación infrarroja. Se usa en detectores y lentes infrarrojos. El galio tiene una estructura cristalina ortorrómbica y se emplea en semiconductores, aleaciones de bajo punto de fusión y materiales magnéticos.
Este documento describe la electricidad estática, pulseras antiestáticas y cómo construir una pulsera antiestática. Explica que la electricidad estática ocurre cuando materiales acumulan carga eléctrica por rozamiento y no pueden descargarse. Las pulseras antiestáticas conectan el cuerpo a tierra para descargar la electricidad estática y proteger componentes electrónicos de daños. Para construir una, se necesita una resistencia, cable, banda elástica, velcro y aluminio.
The document discusses several topics relating to American society, including concerns about breast cancer vs prostate cancer, the influence of fashion on lifestyle and debt, the persuasive power of the internet and social media, the role of money and status in education, the impact of uniforms and government policies, contradictions between health messages and fast food sales, considerations around entering wars, social competition around possessions, and views on religion in schools and on currency. The document raises questions about each of these topics.
Este documento presenta las diferentes comisiones de trabajo y sus responsables para el año académico 2008 en una institución educativa. Se detallan 14 comisiones diferentes como Planificación Anual, Reglamento Interno, Plan de Tutoría, entre otras. Cada comisión tiene asignados de 6 a 8 responsables que se encargarán de llevar a cabo las tareas correspondientes a cada área durante el año.
Rayleigh y Ramsay descubrieron el argón en 1892 al notar que el nitrógeno atmosférico tenía una densidad mayor que el nitrógeno puro. En 1904, Rayleigh recibió el Premio Nobel de Física por sus investigaciones sobre la densidad de los gases, incluyendo el descubrimiento del argón. El helio fue identificado por primera vez en el espectro solar en 1868 y aislado a partir de fuentes terrestres en 1895 por Ramsay. El lantano fue descubierto por Mosander en 1839 al extraerlo de la tierra contenida en nitr
The three summaries are:
1. Several issues were reported by users that need prioritizing including a slow loading landing page, misaligned profile fields in the Android app, and a tool for sending password reset emails not working properly.
2. An internal email requests the login for the QA environment to demo a new feature, but it is not ready for demo yet and showing incomplete work could cause issues.
3. A stakeholder meeting provided feedback that the product needs to include daily push notifications, but notifications were not in the original scope and the goal is to better understand the user experience before defining any triggers.
This document summarizes a presentation on product management. It discusses how to define a product roadmap and minimum viable product, when to say no to new features, how to win back churned users, and how to be an effective product manager. It provides examples from companies like Amazon, Apple, Facebook, and Box. It also presents a case study on designing a mentor app and discusses prototyping tools, getting inspiration from other products, and ways to reconnect with inactive users through email, paid ads, and push notifications.
The document discusses advertising a PC business to beginner students by selling PCs in their classroom and providing ongoing support. It also covers dividing responsibilities amongst company partners, treating customers well through remote support and training, and studying the local market and competitors through testing different locations. The human resources division would hire independently and the president would initially oversee hiring until more employees are needed.
Becoming a Product Entrepreneur by Zalando Sr PMProduct School
The document discusses finding the right problem to solve through product development. It outlines researching the needs of feature phone customers in India to understand why they had not upgraded to smartphones. Affordability was a key issue. The document proposes subsidizing smartphones and offering loans through partnerships to address this, with testing to select the optimal solution. Continuous customer research, testing designs, and getting feedback is emphasized to iteratively improve the product.
Geminate comes with the feedback with screenshot tool. Nowadays while
operating an application, we might face a problem somewhere in any view or flow
and want to highlight and send for quick help or provide feedback for
improvement. we have introduced this tool where you can highlight and blackouts
to specify specific points. it sends the response by mail to the user and the
specified participant. if Mail (CC) is enabled then it will send additional mail in CC.
mainly it is focused on different areas of application like point of sale, website,
backend ERP and report views.
It allows you to add short description comments to report the problem or provide
feedback of highlighted areas for quick understanding.
Hot Features
● Provides a screenshot of the view with highlights and blackouts to specify specific points.
● Works with point of sale, website, backend ERP and report view.
● CC mail can be used.
● Helps to raise support tickets.
● Quickest way to showcase your idea.
● Easy to use
Geminate comes with the feedback with the screenshot tool. Nowadays while operating an application, we might face a problem somewhere in any view or flow and want to highlight and send for quick help or provide feedback for improvement. we have introduced this tool where you can highlight blackouts to specify specific points. it sends the response by mail to the user and the specified participant. if Mail (CC) is enabled then it will send additional mail-in CC. mainly it is focused on different areas of application like the point of sale, website, backend ERP and report views.
It allows you to add short description comments to report the problem or provide feedback on highlighted areas for quick understanding.
Hot Features
Provides a screenshot of the view with highlights and blackouts to specify specific points.
Works with the point of sale, website, backend ERP and report view.
CC mail can be used.
Helps to raise support tickets.
The quickest way to showcase your idea.
Easy to use.
The document outlines a company's plans to advertise, organize departments, provide customer service, and study the local market and competitors. The company would advertise in a PC classroom to target beginner PC users. It would set up a human resources division to hire and assign employees. The company aims to provide remote support, phone support, training sessions, free troubleshooting for a year, and customization to treat customers well after a sale.
Becoming a Product Entrepreneur by Zalando Sr PMProduct School
Main Takeaways:
-Research-driven action - The importance of listening to the customers
-Finding your USP - What can you do better than the competitors?
-Launch fast & keep improving - Reduce the time to get customer feedback.
Software launches earlier than hardware in terms of readiness. For companies with both a hardware and software product arm, I presented this pre-software launch to get the whole team on the same page about launch readiness. With software we rough and early, but we also stitch the gaps in the product with tech support and responsive live operations. The product is the whole experience, not just the software.
The document summarizes the development of a risk assessment tool for manual handling called RAMP. It describes workshops conducted with researchers and industry partners to understand needs, the design of prototypes to test the user interface, and usability testing of a web application prototype. The tool aims to screen physical risks through checklists and in-depth analysis, calculate risk levels, and provide action plans to help companies avoid high-risk activities and promote safety. Feedback from testing helped identify areas for improvement in the next version.
This document proposes a solution to common problems customers face with online shopping. It discusses developing a website that consolidates products from different sites in one place to make shopping more convenient. The project was completed successfully and met all requirements. Testing showed the software works efficiently, with a user-friendly interface, reduced errors, and provisions to upgrade. Deliverables include both tangible costs and benefits like hardware, salaries, improved performance as well as intangible costs and benefits like customer satisfaction and company reputation.
How to Sell and Educate someone on Website Design and DevelopmentBruce Breton
This is a short but, comprehensive PDF on "selling" or "educating" a prospective SEO, Social Media, Reputation Management, or Start-up client on a website design and development package.
A Customer Engagement Platform that captures customer feedback in real time from anywhere in this world and helps organizations gain customer insights to take actions at the right time.
On Open Day, we share our activities of the month with each other and the community. It's when we take a step back and see where we stand. Here's our Open Day for January 2019.
Manualtestinginterviewquestionbyinfotech 100901071035-phpapp01Anshuman Rai
The document provides information about manual software testing concepts including priority and severity levels, examples of high severity low priority defects, bases for test case review, contents of requirements documents, differences between web and client-server testing, and bug lifecycles. It also includes answers to common testing questions and examples of test cases for a basic calculator application.
Este documento describe la electricidad estática, pulseras antiestáticas y cómo construir una pulsera antiestática. Explica que la electricidad estática ocurre cuando materiales acumulan carga eléctrica por rozamiento y no pueden descargarse. Las pulseras antiestáticas conectan el cuerpo a tierra para descargar la electricidad estática y proteger componentes electrónicos de daños. Para construir una, se necesita una resistencia, cable, banda elástica, velcro y aluminio.
The document discusses several topics relating to American society, including concerns about breast cancer vs prostate cancer, the influence of fashion on lifestyle and debt, the persuasive power of the internet and social media, the role of money and status in education, the impact of uniforms and government policies, contradictions between health messages and fast food sales, considerations around entering wars, social competition around possessions, and views on religion in schools and on currency. The document raises questions about each of these topics.
Este documento presenta las diferentes comisiones de trabajo y sus responsables para el año académico 2008 en una institución educativa. Se detallan 14 comisiones diferentes como Planificación Anual, Reglamento Interno, Plan de Tutoría, entre otras. Cada comisión tiene asignados de 6 a 8 responsables que se encargarán de llevar a cabo las tareas correspondientes a cada área durante el año.
Rayleigh y Ramsay descubrieron el argón en 1892 al notar que el nitrógeno atmosférico tenía una densidad mayor que el nitrógeno puro. En 1904, Rayleigh recibió el Premio Nobel de Física por sus investigaciones sobre la densidad de los gases, incluyendo el descubrimiento del argón. El helio fue identificado por primera vez en el espectro solar en 1868 y aislado a partir de fuentes terrestres en 1895 por Ramsay. El lantano fue descubierto por Mosander en 1839 al extraerlo de la tierra contenida en nitr
The three summaries are:
1. Several issues were reported by users that need prioritizing including a slow loading landing page, misaligned profile fields in the Android app, and a tool for sending password reset emails not working properly.
2. An internal email requests the login for the QA environment to demo a new feature, but it is not ready for demo yet and showing incomplete work could cause issues.
3. A stakeholder meeting provided feedback that the product needs to include daily push notifications, but notifications were not in the original scope and the goal is to better understand the user experience before defining any triggers.
This document summarizes a presentation on product management. It discusses how to define a product roadmap and minimum viable product, when to say no to new features, how to win back churned users, and how to be an effective product manager. It provides examples from companies like Amazon, Apple, Facebook, and Box. It also presents a case study on designing a mentor app and discusses prototyping tools, getting inspiration from other products, and ways to reconnect with inactive users through email, paid ads, and push notifications.
The document discusses advertising a PC business to beginner students by selling PCs in their classroom and providing ongoing support. It also covers dividing responsibilities amongst company partners, treating customers well through remote support and training, and studying the local market and competitors through testing different locations. The human resources division would hire independently and the president would initially oversee hiring until more employees are needed.
Becoming a Product Entrepreneur by Zalando Sr PMProduct School
The document discusses finding the right problem to solve through product development. It outlines researching the needs of feature phone customers in India to understand why they had not upgraded to smartphones. Affordability was a key issue. The document proposes subsidizing smartphones and offering loans through partnerships to address this, with testing to select the optimal solution. Continuous customer research, testing designs, and getting feedback is emphasized to iteratively improve the product.
Geminate comes with the feedback with screenshot tool. Nowadays while
operating an application, we might face a problem somewhere in any view or flow
and want to highlight and send for quick help or provide feedback for
improvement. we have introduced this tool where you can highlight and blackouts
to specify specific points. it sends the response by mail to the user and the
specified participant. if Mail (CC) is enabled then it will send additional mail in CC.
mainly it is focused on different areas of application like point of sale, website,
backend ERP and report views.
It allows you to add short description comments to report the problem or provide
feedback of highlighted areas for quick understanding.
Hot Features
● Provides a screenshot of the view with highlights and blackouts to specify specific points.
● Works with point of sale, website, backend ERP and report view.
● CC mail can be used.
● Helps to raise support tickets.
● Quickest way to showcase your idea.
● Easy to use
Geminate comes with the feedback with the screenshot tool. Nowadays while operating an application, we might face a problem somewhere in any view or flow and want to highlight and send for quick help or provide feedback for improvement. we have introduced this tool where you can highlight blackouts to specify specific points. it sends the response by mail to the user and the specified participant. if Mail (CC) is enabled then it will send additional mail-in CC. mainly it is focused on different areas of application like the point of sale, website, backend ERP and report views.
It allows you to add short description comments to report the problem or provide feedback on highlighted areas for quick understanding.
Hot Features
Provides a screenshot of the view with highlights and blackouts to specify specific points.
Works with the point of sale, website, backend ERP and report view.
CC mail can be used.
Helps to raise support tickets.
The quickest way to showcase your idea.
Easy to use.
The document outlines a company's plans to advertise, organize departments, provide customer service, and study the local market and competitors. The company would advertise in a PC classroom to target beginner PC users. It would set up a human resources division to hire and assign employees. The company aims to provide remote support, phone support, training sessions, free troubleshooting for a year, and customization to treat customers well after a sale.
Becoming a Product Entrepreneur by Zalando Sr PMProduct School
Main Takeaways:
-Research-driven action - The importance of listening to the customers
-Finding your USP - What can you do better than the competitors?
-Launch fast & keep improving - Reduce the time to get customer feedback.
Software launches earlier than hardware in terms of readiness. For companies with both a hardware and software product arm, I presented this pre-software launch to get the whole team on the same page about launch readiness. With software we rough and early, but we also stitch the gaps in the product with tech support and responsive live operations. The product is the whole experience, not just the software.
The document summarizes the development of a risk assessment tool for manual handling called RAMP. It describes workshops conducted with researchers and industry partners to understand needs, the design of prototypes to test the user interface, and usability testing of a web application prototype. The tool aims to screen physical risks through checklists and in-depth analysis, calculate risk levels, and provide action plans to help companies avoid high-risk activities and promote safety. Feedback from testing helped identify areas for improvement in the next version.
This document proposes a solution to common problems customers face with online shopping. It discusses developing a website that consolidates products from different sites in one place to make shopping more convenient. The project was completed successfully and met all requirements. Testing showed the software works efficiently, with a user-friendly interface, reduced errors, and provisions to upgrade. Deliverables include both tangible costs and benefits like hardware, salaries, improved performance as well as intangible costs and benefits like customer satisfaction and company reputation.
How to Sell and Educate someone on Website Design and DevelopmentBruce Breton
This is a short but, comprehensive PDF on "selling" or "educating" a prospective SEO, Social Media, Reputation Management, or Start-up client on a website design and development package.
A Customer Engagement Platform that captures customer feedback in real time from anywhere in this world and helps organizations gain customer insights to take actions at the right time.
On Open Day, we share our activities of the month with each other and the community. It's when we take a step back and see where we stand. Here's our Open Day for January 2019.
Manualtestinginterviewquestionbyinfotech 100901071035-phpapp01Anshuman Rai
The document provides information about manual software testing concepts including priority and severity levels, examples of high severity low priority defects, bases for test case review, contents of requirements documents, differences between web and client-server testing, and bug lifecycles. It also includes answers to common testing questions and examples of test cases for a basic calculator application.
Manual testing interview questions by infotech suhasreddy1
The document provides information about manual software testing practices including definitions of priority and severity for defects, examples of high severity low priority defects, bases for test case review, contents of requirements documents, differences between web application and client server testing, examples of defect reporting, bug lifecycles, and approaches to regression testing. Key details covered include assigning priority by developers and severity by testers, focusing regression testing on modules impacted by fixes, and updating test cases based on changes to functionality or code.
Vodafone Sim Swap Activation - A UX analysis case studyAswad Charles
A UX analysis case study focusing on sim swap activation processes for mobile client provider, Vodafone. This project is self initiated and all concepts, design remain under copyright of Aswad Charles.
Connect+ is a mobile app that allows users to easily share photos, videos, and files between multiple phones simultaneously. The team identified a problem with existing phones' inability to quickly share content with groups. Connect+ aims to simplify this process and enhance personal communication. A FREE version will allow testing, while a $2 PRO version provides additional revenue. Surveys found customers want utility and social features, prefer basic functions, and agree current phones lack group sharing abilities. The team believes Connect+ can fill this need.
The document discusses the development of a software to simplify the process of submitting complaints and queries. It aims to allow users to complain or ask questions to higher authorities with just one click, without needing to fill forms or wait in queues. The proposed software will enable complaints and queries related to different departments, provide status updates, and ensure issues are addressed in a timely manner. It is currently 60% complete and aims to minimize disruptions and maintain adequate system performance.
2. Survey Results Discussion BVF-142187 Response from Support staff was good. Its the process that i am not quite happy about. Irrespective of where i bought the code, so long as it is a authenticated license code, why don't i have the freedom to transfer to another device of the same operating system? Customer had 2 android devices and purchased “SE business experience pack XP121” We saw only one Symbian purchase and said him that we cannot find his purchase and we do not transfer form one platform to another Ways to solve the issue: We should give discounts for everyone who wants to transfer form one platform to another, this is about CLV. Even if a customer cannot confirm his first purchase it’s OK to give him a discount and apologize that we cannot transfer/refund his previous purchase 2
3. Survey Results Discussion HAN-259327 the response was very timely and good, my problem is that the response wasn't what I was expecting. I look for a reimbursement of my Android version to be able to purchase your iOs version. Now I might go with another vendor because of coupons and person paying for the software Customer I bought your version for Android honeycomb a couple of weeks ago. I decided to return my device and went to iPad instead. I was wondering if you would exchange my Android version for the iOS version of quickoffice that i need now.please let me know 3
4. Survey Results Discussion HAN-259327 (part 2) We: Hello,Thank you for your message.Unfortunately we are unable to transfer Quickoffice for Android OS to devices with other platform. If you would like to use Quickoffice on your iPad device you need Quickoffice for iPad purchased and installed there.Please accept our apologies for the inconvenience caused.Please feel free to contact me with any further questions, I'll be happy to assist you.Thank you and have a great day, How to solve: Again – we should give a refund if a customer lost his device or returned it back and purchased device on another platform 4
5. Survey Results Discussion UCX-813703 Pending still Customer had a download issue, we asked more details, he never replied back. We should be monitoring survey responses and in cases like that – reply them back again 5
6. Survey Results Discussion TFL-216108 Esperabaunacontestacionmasconcreta y pertinente Translate: Wait for an answer more specific and relevant Customer: You can install quickoffice in a toshiba tablet folio 100?As I can make the purchase of the product? WE: Thank you for contacting us. Quickoffice Pro was designed and developed for devices with Android 2.0 - 2.3 operating system (Eclair, FroYo, and Gingerbread). Quickoffice Pro HD was designed specifically for Tablet devices and will work on Android OS version 3.0 (Honeycomb) and newer.Please, check your device firmware version(Android OS) (Settings->About phone->Firmware version) and select Quickoffice version you need.We'll be happy to assist you further if you have any additional questions. 6
7. Survey Results Discussion TFL-216108 (part2) How to solve: Probably it’s better to just tell that yes, you can install Quickoffice on ANY android device, it looks like your device has 2.2 (please double-check this – instructions). If you have Android 2.2, Quickoffice Pro 4.0 should work properly on your device, here is the link. It’s better to provide them with the direct link, so that they can purchase even if they purchase incorrect version, we can always provide a refund or transfer a license or send them cupcake version 7
8. Survey Results Discussion XPQ-712210 I am not able to load Quick Office on my phone. I opened the e-mail to the device. (Captivate SGH-1897 Checked settings, ect. WILL NOT LOAD Call my cell 435-730-1157, no luck with e-mail/message support. Not working!!!Bill Holt http://support.quickoffice.com/staff/index.php?_m=tickets&_a=viewticket&ticketid=112768 Ways to Solve the issue: Hmmm, maybe what I would do differently is I would sent him a link to QO Pro 4.0, it’s better to try something rather than consequently ask questions. Send him a link and tell him that this link will work ONLY if you have Android 2.0 or newer, if it doesn’t work, please tell us you Android OS version. Also do this and that to uninstall any previous versions. Remember – this is captivate – they had some other versions previously for free. 8
9. Survey Results Discussion adp 569797? I apologize for not getting back to you I had purchased the up grade but accidently closed a message before getting the confirmation number. I did go to my bank an there was a witdraw for the upgrade. I'm not up to speed on this droid phone. But hope to get things resolved soon. I'm. Having trouble checking things on line. I don't quite know how to get this resolved. All I can say is that Sunday I. Will try to remember to look up the date and the amount that was withdrawn do the product. I was intnerested in using it to track things I work on. Ways to Solve the issue: Customer sent us a message in survey rather than in the ticket. I’ll make sure we explicitly ask not to do this, but we all should be monitoring responses. 9
10. Survey Results Discussion JWD-212055 They didn't solve my problem. your product doesn't support Hebrew ever since the last update (it supported Hebrew before) and I am extremely unsatisfied because I cannot get a refund (I saw it after the 15 minutes limit in the market) and on the other hand I cannot use the product anymore... Fix the problems concerning Hebrew support in your products. Customer He wanted Hebrew support and mentioned that it was working before the update, we sent him to ideascale instead. Ways to Solve the issue: We should read tickets more carefully and we could’ve demonstrated that we are willing to know more details and want to solve his issue, most likely he wouldn’t submit a negative feedback in this case. 10
11. Survey Results Discussion ? The installation could not be carried out. Customer Has LG GT540, most likely 1.6, right? Our response Dear Quickoffice CustomerThank you for contacting usCould you please specify the text of error message you hsve when you try to install the app?Could you please specify if you have an option to allow installation from unknown sources?To check it please go to Menu-Settings-Applications-Allow the installation from unknown sources.Kind regards, Ways to Solve the issue: We should send more clear instructions. Like, please try to do the following: 1. 2. 3. If he has LG GT540 probably he has 1.6? So we might need to sent him 3.3.102 link 11
12. Survey Results Discussion YBW-987833 Although promised a software update I did not receive any. Do not lie to your customers. Customer Wanted to know the difference between build number that is in the Android Market and the one that ha purchased from our website. Our response In fact there is no any difference between these versions. Version 3.3.74 is the latest release. Non-market updates should be available later and you will get the latest version for free. Ways to Solve the issue: Probably we should’ve said that it’s only a build number – nothing really changed 74 build is for Android Market 51 is for www.quickoffice.com. Both versions are identical. 12
13. Survey Results Discussion VLR-563857 they told me that the problem i was having had to be solved by carbonite. however the help section of the app says to send questions for help to you. it is very confusing. Customer My carbonite app. Does not Update my files from my computer within 72 hrs. Any idea why? ThanksMario caimotto. Our response We sent him to Carbonite. Ways to Solve the issue: We should pay more attention to such cases, sometimes it’s about some files which were transferred to Quickoffice using some other application. Carbonite is a cloud storage service and he is using some kind of carbonite file manager which then opens Quickoffice. Quickoffice opens files locally so we are not sure what carbonite is downloading before opening Quickoffice, there could be some cache in carbonite – he should contact their support department for more details. 13
14. Survey Results Discussion YIL-595140 Customer Had an issue with 4.0 iPhone update, we asked to re-install the app – he did that, but when he restored iTunes backup application started to crash again. Our response We said that we will escalate the issue, but we put his ticket to In-Progress and then it closed and customer reasonable was very upset. Ways to Solve the issue: We should put such tickets On Hold and then, especially that this ticket has a tag – we should follow-up with 4.0.1 update which most likely should fix his issue. 14
15. Survey Results Discussion Xvz-675200 Customer He can’t see images from camera roll when inserting them in PowerPoint and he can’t open files created in Quickoffice Our response “Thank you for writing me with your issue.1. When you insert a picture in a PowerPoint file you must see two folders: on iPad and Photo albums. If you have images in both folders you must see the same ones while inserting into a PowerPoint file. 2. Please reset your iPad: open Settings -> Reset -> Reset All Settings. Then check if you can see your images from within a PowerPoint file.3. Could you please send me files you have troubles with, so I would investigate the issue more closely on my side? You can make copies of these files, remove sensitive data if necessary and attach them in a reply to this message.” Ways to Solve the issue: I would ask what he see in the insert a picture dialog, then if he doesn’t see anything in system gallery I would ask to reset his iPad (although that’s not a very good workaround, I thought we have some better ways?) 15
16. Survey Results Discussion SLC-269018 1. I submitted 2 tix but only 1 was responded to. After I'd submitted both tix, and I went back into my yahoo account did I see and open the auto response that my 1st tix had generated where it's stated that sending 2 tix would reset your wait time. Never did it say that I would never get a response. And why isn't the warning about sending 2 tix on the website where you create and submit the tix? 2. Like 3 days later when I finally did receive a response, it looks like the response was just a simple copy and paste from a manual. I'd noted in my tix that I was following the directions but it wasn't working for me so why would the CSR respond with the same instructions that I'd just noted didn't work for me??? In the end, I had a co-worker help me because the Quickoffice support staff and site were no help at all. Honestly, it had me contemplating removing the software from all my systems. Customer Customer asked 2 questions, we replied only to one - I'm trying to email a file in Quickoffice. When you touch the envelope icon, it reads 'Tap and hold file to drag it here'. When I tap the file, it opens. When I just hold and try to drag, nothing happens. What am I doing wrong? Ways to Solve the issue: We should be more specific rather then: “Hello Tracey,Thank you for writing me back.Tap and hold a file -> drag and drop it on Email icon -> Send.” 16
17. Survey Results Discussion AKB-334940 problem has not been solved solved the sync problem with Google docs immediately! Customer i had found this problem long ago,when quickoffice attached googledoxs,it can get the files index,but it seems cant recognized them correctely.some files that i uploaded to docs whitoutquickoffice, cant be recognized correctely,everndont get the right extensions name, it would to say, your app dont the file actually is a .doc files. and cant open it eventally.i hope you guys should to try,and fix it. 17
18. Survey Results Discussion AKB-334940 part 2 We Thank you for writing me with your issue.This issue is with GoogleDocs conversion. Files created in GoogleDocs or when you upload files on your GoogleDocs account via web browser on a computer and if you check this option "Convert documents, presentations, spreadsheets, and drawings to the corresponding Google Docs formats" then these files do not open in GoogleDocs within Quickoffice. As a workaround you can re-upload your files and not check option "Convert documents, presentations, spreadsheets, and drawings to the corresponding Google Docs formats" .I have submitted this issue to our developers for further investigation. We have made a note of this support ticket in the issue report, so we will be able to contact you if we need any additional information.We apologize for the inconvenience and appreciate your patience while Quickoffice and GoogleDocs teams looks into this. Ways to Solve the issue: This doesn’t look like his case, he could have an issue with Unicode characters because he is form china (@qq.com) and we should’ve asked him to specify whether he is uploading with conversion or not, maybe we should ask him to share with us problematic file and check whether it’s a Unicode issue or something else. 18
19. Survey Results Discussion GGY-722402 they didn't give me information about the time of updating and IF they will do it, as required. They told it will be soon but soon means..??? docs to go seems to be more efficient and user friendly. It is true or you're not able to explain your products... :) Customer Dear Sirs, i just want to know if you planned an update of the software so that i can buy the newest due to some bugs i see on some forum such as a difficoult transfer protocol. Can you tell it please? I saw the ipadversione has just been updated, an iphone one is on the way?Many thanks We Thank youy for contacting us.Our developers are working hard on updates of the versions for IphonePod Touch.The updates will be released as soon as possible. Ways to Solve the issue: We should’ve asked him to specify what exactly he find difficult, maybe we should’ve sent him a direct link to the user guide and explain how he can transfer files. It’s better to say that yes, iPhone update is on its way and we expect it to be available very soon, unfortunately we do not have any exact ETA. Also he mentioned some bugs – we probably should’ve asked about them. 19
20. Other topics Refunds for everyone in Symbian who cannot install – we’ll have a major issue with new upcoming firmware from NOKIA, so 7.0 has been postponed. Nook Color has its own Quickoffice Pro 4.0 in Barnes and Nobel store http://search.barnesandnoble.com/Quickoffice-Pro/Quickoffice-Inc/e/2940043351135/?cds2Pid=37842&linkid=1715551 We should be using pre-defined replies whenever it is possible – is it doable? Lodsys 20
Editor's Notes
This lesson includes information about the Quickword component of the Quickoffice for iPhone products. Quickword is a text editor that can open and edit Microsoft Word files.
This lesson includes information about the Quickword component of the Quickoffice for iPhone products. Quickword is a text editor that can open and edit Microsoft Word files.