Country Bank aims to attract Generation Y customers with convenient local banking services like low fees, free ATM transactions, and easy online banking. They will promote these services through radio, internet, and print advertisements emphasizing their long history in the community and rewards program. The total promotional budget is $389,662.40 to be spent on community events, sales promotions, student programs, television, radio, direct mail, and newspaper ads. Their pricing strategy is currently lower than competitors but fees will need to increase to portray high value.

1. Presented By : Team D

2. Since 1850… “ For customers who want guaranteed personal, protected, service offerings such as online banking, Country Bank are the best at building supportive financial relationships.”

3. Generation Y Primary Age: 9-21 Secondary Age: 22-29 Independent Learners, Eager for Education Want to absorb information on their own terms Technology Savvy

4. Competition Pricing Currently pricing slightly lower than competitors Need to implement a benchmark pricing strategy against competitors (Short Term) to breakeven Raise prices in the long term to portray high value, with high price Sales Promotion will have short term costs, but will strengthen long term customer relationships

5. “ OUR HOME IS YOUR HOME”

6. What do we communicate with Generation Y?

7. What is Generation Y’s attitude towards banking?

8. What are the future benefits of Country Bank to Generation Y? Easy, low cost, convenient local banking Low fees 3 free ATM transactions per month Easy online banking Point Reward System

9. Where will distribution take place? Charlton, Ludlow, and Paxton

10. Message Delivery

11. How will sales promotions work?

12. Message Strategy: At Play At Work At Home

13. Radio Primary Advertisement Primary and Secondary Advertisement

14. Internet

15. Internet

19. Direct Marketing [DATE] Welcome to the Neighborhood! We at Country Bank would like to welcome you to the area! As you know, living in [WESTERN/SOUTHERN] Massachusetts allows you to have access to many local attractions, shopping areas, and popular vacation spots. Yet at home, you will feel like an integral part of your local community. One of Country Bank’s most important business philosophies is to be actively involved with our neighbors and local communities. Without you, there would be no us. Country Bank for Savings is an independent, full-service, community-oriented bank that has been servicing the community since 1850. We have fourteen branches located throughout Hampden, Hampshire, and Worcester Counties. We pride ourselves on both excellent services and personal customer service. Country Bank is known as a little big bank because of our size compared to competitors and the other community banks in the area. We are larger than most of our competitors but are smaller than regional banks in the area, allowing us to offer the resources necessary to offer you the latest products in banking needs, technology, and service. I would like to outline why Country Bank’s services are both customized to your needs and are convenient. We offer saving and checking accounts, personal, business, and online banking, personal loans, direct deposits, and multiple ATM locations. Our staff will work with you to provide the services that best fit your personal and financial needs. Our small size allows us to know you by name and care about your individual needs. This is an aspect that has kept our customers loyal for so many years. I would welcome the opportunity to speak with you about your financial needs at this time and offer ways that we can help you . You may reach me at [NUMBER] or visit your nearest location at [LOCATION ADDRESS]. I look forward to speaking with you soon about how Country Bank can serve you best! Sincerely, [BANK MANAGER]

20. Print Advertisements

21. Swipe. Earn. Enjoy. Introducing the Country Bank Point Reward System. For every transaction you make with your Country Bank debit card, you earn points towards rewards of your choice. Talk to a representative or visit Country Bank online at www.countrybank.com or www.mycb.com.

22. Introducing the Country Bank Point Reward System. For every transaction you make with your Country Bank debit card, you earn points towards rewards of your choice. Talk to a representative or visit Country Bank online at www.countrybank.com or www.mycb.com. Spending just became the new earning

23. Country Bank has your back. Talk to a representative or visit Country Bank online at www.countrybank.com or www.mycb.com.

24. Our home is your home Introducing the Country Bank Point Reward System. For every transaction you make with your Country Bank debit card, you earn points towards rewards of your choice. Talk to a representative or visit Country Bank online at www.countrybank.com or www.mycb.com.

25. Television

26. Total Costs Community Events $100,000 Sales promotion $100,000 Student Educational Programs $10,000 Spot Television, Radio and direct mail $146,000 Newspaper $33,662.40 Total promotional budget $389,662.40

27. Pricing Strategy Country Bank has found that its fees are considered free or extremely reasonable compared to competitors. Strategy of low pricing with high value Country Bank will need to increase fees.