This is an presentation which was used during the Wolters Kluwer Innovation Award in july in New York. It shows the use and functionality of Casus Coach. Casus Coach helps mobile knowledge workers access complex, context-sensitive and multi-facetted information when away from the office only within 4 touches of their fingertips. More information: www.schulinck.nl/casuscoach

1. July 2012

2. Imagine,
• clients with legally complex and context-sensitive challenges
• needing to have all the answers, even away from the office
• having a coach who can help you out with all possible cases

3. • Casus Coach helps mobile knowledge workers access
complex, context-sensitive and multi-facetted
information when away from the office only within 4
touches of their fingertips
• First mobile application supporting Dutch Local
Governments and their Social workers

4. • Local Government faces budget cuts, ageing personnel
and an increase in customer/citizen demands
• Need for tools to make work processes efficient and
cost effective
• Legal and regulatory complexity increases,
citizens are looking for a single-point-of-access

5. • Law, legislation and case law translated into 1.500+
up-to-date situation-based cases
• Delivers suggestions ready to be put into action,
covering all themes of Social Security
• Accurate, legal-proof, but without extensive use of legal
jargon

6. • The social worker becomes a Coach, guiding his clients
towards an accurate answer
• Cross case references and annotations enhance
coaching ability
• Sharing notes with colleagues supports peer-to-peer
knowledge exchange

7. • Creates end-user value both in practical content and in
the interface, easily accessible and fun to use
• Saves time, personnel as well as other costs
• Improves customer service level and drives efficiency in
the work process

8. • Incorporating client specific cases ensures lock-in,
increases relevance, and usage
• Case by case peer-2-peer sharing is a first step to
facilitating a social learning environment
• Gamification with Cases + Q&A, meets continuous need
for training

9. • The Casus Coach concept and brand fits any enterprise
with a mobile knowledge workforce, who is seeking
increased efficiency, while cutting cost
• Health, environment, safety, financial advisory, …
• International expansion

10. Casus Coach New York

11. Number of Unemployed in New York 850.601

12. Welfare recipients in New York 418.522

13. Food Stamp recipients in New York 215.545

14. Casus Coach delivers ROI and Social Return

15. 15% less civil servants needed to do the job

16. Liability: less money spent on lawyers in case of law suits

17. Time saving and service level increase, civil servants
deliver the correct juridical solutions on the spot

18. One happy costumer