- The document describes case studies of how various companies from different industries implemented ILANTUS EXPRESS password management and single sign-on products to reduce helpdesk calls and improve productivity. - A leading infrastructure finance company in India saw a 20% reduction in password reset calls, freeing up approximately 300 calls per month after implementing ILANTUS Password Express. - A large cement sheet manufacturer in India deployed ILANTUS Password Express for 500 users, allowing self-service password resets. - A global BPO company with 20,000 users saw an 80% reduction in password reset calls within 1 month of implementing ILANTUS Password Express.

1. ILANTUS EXPRESS
CUSTOMERS
ILANTUS EXPRESS SUITE OF PRODUCTS
www.ilantusexpress.com

2. Financial services, Infrastructure vertical
Leading
Infrastructure
Finance
company, India
reduced
helpdesk call
volumes through
password self
service.
 The company had high percentage of
password reset incidents. 3 months data
showed anything between 16% - 25%, the
average being 20%. With an employee
base of 1500, this translates to approx. 300
calls alone ONLY on this activity.
Automation was important.
 ILANTUS Password Express was the
perfect answer for their issues.
 Value Add: Self service, automated tool.
ILANTUS Completely understood the IT
landscape and roadmap, adapted our
approach towards their needs.
 1600 users using Password Express based
self-service.
The company has been a pioneer in infrastructure financing in India. With a large customer base of and crores of Consolidated Assets Under Management, it
has a pan-India presence with a network.

3. Manufacturing vertical
Cement Sheet
Manufacture
company,
India got their
user base onto
password selfservice on
GINA/CP.
 The company was facing high percentage of
password reset incidents. Business
requirement was that users should be able
to do handle it themselves.
 ILANTUS Password Express perfect
answer to their issues.
 Value Add: Password Self-service with all
Microsoft workstations on Credential
provider. Assistance in product installation,
prompt account management with a
professional approach.
 Installation completed. Product in use by a
user base of over 500 users.
Large cement sheet manufacturer in India. Has installed several factories producing thousands of tons of corrugated cement sheets per year. It’s turnover
has touched a few crores.

4. BPO vertical
Large BPO
Company,
India
reduced
helpdesk
calls by
80%
 The BPO has 20,000 users and gets over 1500+
calls per month on Active Directory password
reset. On investigation, it was found that
agents were intentionally acting to forget their
passwords just to gain that extra free time
leading to unproductive time and revenue loss.
 Intentional account lockouts – Direct revenue
loss
 ILANTUS Password Express was a perfect
solution to address the challenges.
 The company got a ZERO day start with
Password Express feature to mass enroll users
with pre-configured challenge response
questions.
 80% reduction in helpdesk calls with respect to
password management in less than 1 month.
 Detailed reports on users who forget their
password most frequently
 Self-Service right from the locked Windows
workstation via GINA and Credential Provider
The customer is a leading global third party BPO Company with over 20,000 users. They deliver Business Process Outsourcing (BPO) services to Fortune 500
companies in India, USA, UK, Australia, Mauritius, Philippines and Poland.

5. Manufacturing vertical
Large Building
Products
distributor in
the US got
reduced signon using
Unified
Express.
 Company faced myriad of user names,
passwords, password requirements, and
varying password expiration criteria. Different
user name conventions per system, different
password strength criteria between systems.
Various expiration dates for systems as
required by SOX. SaaS, Windows and nonWindows applications.
 Superior product features of ILANTUS
Unified Express was perfect for the on
premise, legacy and web/SaaS application
environment.
 Consultative design of the solution. ILANTUS
Domain Experience – Reference with not just
product deployments but also other
customers on ILANTUS SME. Ability to
customize and handle both on premise, legacy
and web/SaaS applications
 Product in use by the user base for
synchronization of passwords and a single
sign-on experience.
One of the largest and most successful distributors in the building materials industry in US. Operates in over 100 locations coast to coast. Maintains a fleet
of over 2000 vehicles