A retailer was losing over 50,000 pallets per year across two locations due to inconsistent quality and lack of recovery. Millwood took over pallet management, standardized pallet specifications using their Pallet Design System software, and increased recovery rates to 75-80%, significantly reducing the retailer's need to purchase new pallets each year.

1. Pallet Recovery at 75%
Situation
• A retailer was buying as many as 50,000 new pallets a year for two locations because pallets
were disappearing. What’s more, the pallets it was receiving were inconsistent and wouldn’t
always work with the retailer’s pallet jacks.
Solution
• Millwood took over management of pallet pool. Using the Pallet Design System (PDS)
software program, Millwood created an improved specification that increases the life
expectancy of each pallet.
Results
• Over time, the retailer has upgraded the pool so that every pallet will work with a pallet
jack. What’s more, with Millwood managing the recovery of pallets, the retailer is getting
75 to 80% of its pallets returned, significantly reducing the number of pallets that have to be
replaced each year.
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