Background
 Nivea is a brand of German company Beirsdorf; successful player in Europeanmarket.
 Expanded into South & Latin America, Eastern Europe, & Asia.
 Extended the Nivea brand toa full rangeof Skin care & Personal care products.
 Challenge: Maintaining growth while preserving the established brandequity.
Understanding The Nivea Brand
 In 1992, Nivea Crème accounted for only 22% of total Nivea brand
sales.
 Concern:
 Nivea brand image weakened.
 Multiple sub-brands independent of each other.
 Complicated, risky & confusing set of messages send toconsumers.
Unique Brand Identity: Caretaker of skin.
Strong Association: Shared familyexperience.
Synonyms: Care & Protection for theskin.
 Means of strengthening consumer perceptions of a quality product.
 Simple, plain & informative ads.
 Established the images of Nivea women as clean, fresh & natural.
Non-Traditional Marketing
 The blue NIVEA beach ball
 Distributed ball at European beaches eachsummer
 First image campaign focusing on the NIVEAbrand
rather than the individualproducts.
 Blue Santa Claus giving Crème inGermany
 Double-decker Nivea-branded blue promotional bus
in Russia
 Mega Poster advertisement covering the outside ofthe
Kremlin
 Nivea Club in Austria in1995
 Sponsored various organizations inEurope
 Beach lifesavers(lifeguards)
 Branded double-decker bus
 Travelled to concerts and other youthoriented events
 Consumercould get a total hair & face makeoverat the bus.
Global website – information about company and its history, products, markets, beauty advice and
games.
Designed with the blue harmonytheme.
Customized websites with local content foreach count
Dedicated site for eachsub-brand
Research & Development
 Continuous product innovation
 In 2004, BDF spent €38 million on R & D centre inGermany
Pros And Cons Of The Sub-brand Strategy
PROS
• Each sub-brand had its own personality and developed its
own set of brand associations that were consistent with,
but independent of, the Niveacrème core brand image
• Continuity + Innovation: Continue to nurture core Nivea
associations while widening itsapplicability
• Separate budget for eachsub-brand
• Totake care of specific skin care and personal careneeds
of their target marketsegments
• Reinforceand elaborateon the imageof Niveaas a skin
carespecialist
• Benefitted from the ‘Halo’ effect of the Nivea name –
Trust, care, mildness, fair price
CONS
•Concern that Nivea Crème brand image had been
weakened through all the product introductions
•Complicated, risky &send a confusing set of
messages about what the Nivea represented
•Cost of developing several new brands in a limited
time period would be considerable
Extending the Nivea Brand
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Overall Brand Health
 At the beginning of the 1990s, NIVEA was alreadya global brand with awide range of
products catering to the full spectrum of consumersegments.
 Throughout the decade, NIVEA nurtured its existing sub-brands and moved into
additional market segments by adding newsub-brands.
 By 2005, NIVEA was a leading international skin care company and voted themost
trusted brand in Germany by Reader’s Digest from 2001–2004.
 Nivea management decided that the sub-brand strategy was effective. The company did
continue, however, the Blue Harmony campaign for its flagship brand, Nivea Crème.
 Thecompany had todecide whether the sub-brand strategy would continue towork or if
thecompany should leverage the Nivea brand with an umbrella strategy
Growth Opportunities
 Remained small player in theUSA
 In 2005, five sub brand in NorthAmerica-
 Nivea forMen
 Nivea Crème
 Nivea Body
 Nivea Soft
 NiveaVisage
 Competitors: L’Oreal, Estee Lauder, Avon
 Growing opportunities in emerging market
Strong Favourable Unique
High And Consistent Quality Caring & Protection A Complete Caretaker Of Skin
Reliability Pleasant Fragrance A Universal, UnisexAcceptance
Blue Colour Tin / White Logo Gentleness Special Product Range For Men
Luxurious Brand Mildness/ Smooth World Known Brand
Heritage Fair Price
Trust
What were the key steps in maintaining Nivea's
leading position in the global facial care market?
Nivea has created the image of being genuine, environmentally friendly and offering good quality
a reasonable price.
Nivea increased length of its product line by introducing its products in new areas.
It timely changed its core values according to market needs, but continued to innovate.
Nivea changed its logo, packaging appearance to look modern and global.
Nivea has huge brand recall and equity.
Explain the connection between cultural norms and product choice.
What is Nivea's strategy in respecting cultural diversity while pursuing a
global brand strategy?
Culture plays in an important role in having a product or brand
being accepted by its customers. So a company needs to respect
a culture and make its products to satisfy customized needs of
people, so that it has high chances of being accepted by market.
For example, South Asia is obsessed with having a fair
complexion. So Nivea makes its products accordingly, and
publicizes its USP, hence receives high chances of being
successful. At the same time, it brings reliability and trust of being
a global brand. It keeps its logo and appearance in line with its
global image.
Discuss Nivea's future? What should Beiersdorf do next with its product line?
Where is the future growth for the brand?
Nivea's future:
Need to concentrate on smaller number of more significant innovations with a clear benefit for
consumers.
Next step with its product line:
Continuity + Innovation
Real, inspirational people in the ads.
Future growth for the brand:
Nivea should pursue the men grooming category.
Men’s skin care market is growing now & Nivea took the advantage of first move & its image of quality &
care.
Pricing for emerging market, the price needs to be fine-tuned.
1•11 1924 1 '2 S t,211 l t l l 1 ' 3 ' I H 9 1970 2007
urN
+-
Created By :Biswajeet Sahu
Student(NIT ROURKELA,ROURKELA)
During the 4 weeks marketing internship under
PROF.SAMEER MATHUR

Case Study on Nivea

  • 2.
    Background  Nivea isa brand of German company Beirsdorf; successful player in Europeanmarket.  Expanded into South & Latin America, Eastern Europe, & Asia.  Extended the Nivea brand toa full rangeof Skin care & Personal care products.  Challenge: Maintaining growth while preserving the established brandequity.
  • 3.
    Understanding The NiveaBrand  In 1992, Nivea Crème accounted for only 22% of total Nivea brand sales.  Concern:  Nivea brand image weakened.  Multiple sub-brands independent of each other.  Complicated, risky & confusing set of messages send toconsumers.
  • 4.
    Unique Brand Identity:Caretaker of skin. Strong Association: Shared familyexperience. Synonyms: Care & Protection for theskin.
  • 6.
     Means ofstrengthening consumer perceptions of a quality product.  Simple, plain & informative ads.  Established the images of Nivea women as clean, fresh & natural.
  • 7.
    Non-Traditional Marketing  Theblue NIVEA beach ball  Distributed ball at European beaches eachsummer  First image campaign focusing on the NIVEAbrand rather than the individualproducts.  Blue Santa Claus giving Crème inGermany  Double-decker Nivea-branded blue promotional bus in Russia  Mega Poster advertisement covering the outside ofthe Kremlin  Nivea Club in Austria in1995
  • 8.
     Sponsored variousorganizations inEurope  Beach lifesavers(lifeguards)  Branded double-decker bus  Travelled to concerts and other youthoriented events  Consumercould get a total hair & face makeoverat the bus.
  • 9.
    Global website –information about company and its history, products, markets, beauty advice and games. Designed with the blue harmonytheme. Customized websites with local content foreach count Dedicated site for eachsub-brand
  • 10.
    Research & Development Continuous product innovation  In 2004, BDF spent €38 million on R & D centre inGermany
  • 11.
    Pros And ConsOf The Sub-brand Strategy PROS • Each sub-brand had its own personality and developed its own set of brand associations that were consistent with, but independent of, the Niveacrème core brand image • Continuity + Innovation: Continue to nurture core Nivea associations while widening itsapplicability • Separate budget for eachsub-brand • Totake care of specific skin care and personal careneeds of their target marketsegments • Reinforceand elaborateon the imageof Niveaas a skin carespecialist • Benefitted from the ‘Halo’ effect of the Nivea name – Trust, care, mildness, fair price CONS •Concern that Nivea Crème brand image had been weakened through all the product introductions •Complicated, risky &send a confusing set of messages about what the Nivea represented •Cost of developing several new brands in a limited time period would be considerable
  • 12.
    Extending the NiveaBrand 7 - A p r - 1 1 S T E V E N S B S C H O O L
  • 13.
    Overall Brand Health At the beginning of the 1990s, NIVEA was alreadya global brand with awide range of products catering to the full spectrum of consumersegments.  Throughout the decade, NIVEA nurtured its existing sub-brands and moved into additional market segments by adding newsub-brands.  By 2005, NIVEA was a leading international skin care company and voted themost trusted brand in Germany by Reader’s Digest from 2001–2004.  Nivea management decided that the sub-brand strategy was effective. The company did continue, however, the Blue Harmony campaign for its flagship brand, Nivea Crème.  Thecompany had todecide whether the sub-brand strategy would continue towork or if thecompany should leverage the Nivea brand with an umbrella strategy
  • 15.
    Growth Opportunities  Remainedsmall player in theUSA  In 2005, five sub brand in NorthAmerica-  Nivea forMen  Nivea Crème  Nivea Body  Nivea Soft  NiveaVisage  Competitors: L’Oreal, Estee Lauder, Avon  Growing opportunities in emerging market
  • 16.
    Strong Favourable Unique HighAnd Consistent Quality Caring & Protection A Complete Caretaker Of Skin Reliability Pleasant Fragrance A Universal, UnisexAcceptance Blue Colour Tin / White Logo Gentleness Special Product Range For Men Luxurious Brand Mildness/ Smooth World Known Brand Heritage Fair Price Trust
  • 17.
    What were thekey steps in maintaining Nivea's leading position in the global facial care market? Nivea has created the image of being genuine, environmentally friendly and offering good quality a reasonable price. Nivea increased length of its product line by introducing its products in new areas. It timely changed its core values according to market needs, but continued to innovate. Nivea changed its logo, packaging appearance to look modern and global. Nivea has huge brand recall and equity.
  • 18.
    Explain the connectionbetween cultural norms and product choice. What is Nivea's strategy in respecting cultural diversity while pursuing a global brand strategy? Culture plays in an important role in having a product or brand being accepted by its customers. So a company needs to respect a culture and make its products to satisfy customized needs of people, so that it has high chances of being accepted by market. For example, South Asia is obsessed with having a fair complexion. So Nivea makes its products accordingly, and publicizes its USP, hence receives high chances of being successful. At the same time, it brings reliability and trust of being a global brand. It keeps its logo and appearance in line with its global image.
  • 19.
    Discuss Nivea's future?What should Beiersdorf do next with its product line? Where is the future growth for the brand? Nivea's future: Need to concentrate on smaller number of more significant innovations with a clear benefit for consumers. Next step with its product line: Continuity + Innovation Real, inspirational people in the ads. Future growth for the brand: Nivea should pursue the men grooming category. Men’s skin care market is growing now & Nivea took the advantage of first move & its image of quality & care. Pricing for emerging market, the price needs to be fine-tuned.
  • 20.
    1•11 1924 1'2 S t,211 l t l l 1 ' 3 ' I H 9 1970 2007 urN +-
  • 21.
    Created By :BiswajeetSahu Student(NIT ROURKELA,ROURKELA) During the 4 weeks marketing internship under PROF.SAMEER MATHUR