Language Solutions Inc. is an ISO 9001:2008 and HIPAA/HITECH compliant translation firm located in St. Louis, Missouri specializing in over 40 languages. The firm offers translation, localization, and health literacy services. Melissa M. Wurst is the President and Jeroen Tetteroo is the Senior Localization Manager. Key capabilities include web localization, plain language writing, translation memory technology, and a client mentor program.
Customer Support professional with 15+ years of experience handling support cases for internal and external customers. Demonstrated ability to meet or exceed Key Performance Indicator (KPI) standards and maintain high customer satisfaction.
Summary of Qualifications:
∙ Proven ability to troubleshoot and resolve issues.
∙ Hands-on experience with Knowledge Centered Support methodology.
∙ Strong written and verbal communication.
∙ Demonstrated ability to clearly document issue and resolution in Call Tracking System.
∙ Detail-oriented and able to learn quickly.
∙ Work well within and across teams as well as independently.
Customer Support professional with 15+ years of experience handling support cases for internal and external customers. Demonstrated ability to meet or exceed Key Performance Indicator (KPI) standards and maintain high customer satisfaction.
Summary of Qualifications:
∙ Proven ability to troubleshoot and resolve issues.
∙ Hands-on experience with Knowledge Centered Support methodology.
∙ Strong written and verbal communication.
∙ Demonstrated ability to clearly document issue and resolution in Call Tracking System.
∙ Detail-oriented and able to learn quickly.
∙ Work well within and across teams as well as independently.
The National and Virginia Associations of REALTORS® are proud of members whose Realtor "R" stands for a solid commitment to the Realtor Code of Ethics, which turns 100 this year.
Localization Maturity Model - the Reactive Stages.
We understand that most organizations do not have the time and internal resources to focus on process management and improvement on their own. Language Solutions Inc. has developed the Client Mentor Program™ to work side-by-side with our clients, guiding and empowering them to take an active role in their globalization and localization initiatives. This assistance and the tools for clients are offered for your success as your translation needs and management of those needs grow.
The LSI Global Communication Maturity Model™ 2.0 shows an enhanced view of the stages through which organizations will progress when implementing a global communications strategy. Each stage represents a point in time when an organization faces unique challenges that must be met and built upon in order to move forward on their global business path.
http://www.langsolinc.com/translation-quality-standards/localization-maturity/
Accomplished, motivated, mature, and productive desktop support technician with proven success providing both hardware and software support in both PC and Mac environments.
A Company that offers a wide range of services under one roof.
Promoted by entrepreneurs with impeccable track record, the company is led by a management team with more than 30 years of exposure in all aspects of the functioning of BPO services. This experience results in sheer quality of business process outsourcing BPO services differentiating us from other companies. Quality is the constant parameter of our BPO services.
The National and Virginia Associations of REALTORS® are proud of members whose Realtor "R" stands for a solid commitment to the Realtor Code of Ethics, which turns 100 this year.
Localization Maturity Model - the Reactive Stages.
We understand that most organizations do not have the time and internal resources to focus on process management and improvement on their own. Language Solutions Inc. has developed the Client Mentor Program™ to work side-by-side with our clients, guiding and empowering them to take an active role in their globalization and localization initiatives. This assistance and the tools for clients are offered for your success as your translation needs and management of those needs grow.
The LSI Global Communication Maturity Model™ 2.0 shows an enhanced view of the stages through which organizations will progress when implementing a global communications strategy. Each stage represents a point in time when an organization faces unique challenges that must be met and built upon in order to move forward on their global business path.
http://www.langsolinc.com/translation-quality-standards/localization-maturity/
Accomplished, motivated, mature, and productive desktop support technician with proven success providing both hardware and software support in both PC and Mac environments.
A Company that offers a wide range of services under one roof.
Promoted by entrepreneurs with impeccable track record, the company is led by a management team with more than 30 years of exposure in all aspects of the functioning of BPO services. This experience results in sheer quality of business process outsourcing BPO services differentiating us from other companies. Quality is the constant parameter of our BPO services.
Organizations that manage global communications will go through a maturation process. Learn how to move through the stages of growth and how we can help you. In the first 4 stages of maturity, it is important to understand and manage the shift in perceptions to avoid the pitfalls of the brute-force and high-risk stages.
Process maker elock webinar october 2010Brian Reale
ProcessMaker now permits the use of mobiSigner Digital Signatures by E-Lock. These slides were from a webinar on October 5, 2010 delivered by Brian Reale, Colosa CEO and Abhijit Kale, Biz Development Manager from E-Lock
SDL How Global Life Sciences Leaders Solve the Customer Experience PuzzleChip Gettinger
Having the right global customer experience strategy that fully integrates global product labeling interactions with real world patient care is critical for beating competitors and earning your customers’ loyalty.’
1. LANGUAGE SOLUTIONS INC.
PHONE: 314-725-3711
FAX: 314-725-3713
E-mail: Melissa@langsolinc.com
Web Page: www.langsolinc.com
CONTACT PERSONS: MELISSA M. WURST, President
JEROEN TETTEROO, Senior Localization Manager
CAPABILITIES: Language Solutions, Inc. is an ISO 9001:2008, HIPAA/HITECH Compliant and WBEN
Certified woman-owned small business international business consulting and foreign language translation
firm. The only translation firm in the localization industry to offer clients a Global Readiness Scorecard.
Based on the Balanced Scorecard™ concept and developed in conjunction with Baldrige examiners, LSI
offers its clients a roadmap of metrics and action items to achieve process efficiency in their management
of translation resulting in greater cost savings and a greater level of quality. A separate Health Literacy
Division focuses on English materials for healthcare for the Medicaid/Medicare populations.
■ HR/Financial Vertical Expertise
■ Healthcare Vertical Expertise Testing/
Health Literacy Writing
■ Web site localization
■ Technical Expertise
■ Plain Language Writing/Readability
■ Multilingual Typesetting
* Certified LocalizationProject Managers
* Translation Memory Technology
* Client Mentor Program
* Over 40 languages
* Online Translation Management
Certified Translations. Baldrige and ASTM
compliant for Quality Assurance
ISO 9001:2008 Certified
WBE Certified
NAICS CODES:
541930 – Translation and Interpretation Services
541613 - Marketing Consulting Services
561410 – Document Preparation Services
711510 – Writing Services
SIC CODES:
7389 – Business Services, not elsewhere classified
8748 - Business consulting, not elsewhere classified
2791 – Typesetting
4899 – Communication services, not elsewhere classified
8742 – Management consulting services
8999 – Services, not elsewhere classified
GSA Schedule: N/A
CCR/DYNAMIC SMALL BUSINESS SEARCH (PRO-NET) REGISTERED
ORCA REGISTERED
CAGE CODE: 1ZH17
World Trade Center St. Louis 7733 Forsyth Blvd., Ste. 2225 St. Louis, MO 63105
T: 314.725.3711 F: 314.725.3713 info@langsolinc.com www.langsolinc.com
2. DUNS NUMBER: 098057255
ACCEPTS GOVERNMENT PURCHASE CARD (If applicable)
NON-FEDERAL CERTIFICATIONS:
WBEN CERTIFICATION
CERTIFICATION FROM WOMEN’S BUSINESS
ENTERPRISE NATIONAL COUNCIL (WBEN):
Certificate Number 2005111028 / Expires: 08/07/2015
ISO 9001:2008 CERTIFICATION
INTERNATIONAL CERTIFICATIONS
Expires: 09/19/2017
BONDING LEVELS: N/A
REFERENCES:
Buck Consultants HR/Internal Employee Comms Translation, Multilingual Technology
Portal, Business Consulting, Multilingual Typesetting, Flash
localization
Please contact for direct employee references.
FLEISHMANHILLARD SF Client contact for VISA. Video subtitling, Translation, Website
localization, multilingual typesetting. Balanced Scorecard for
Partnership. Standards for subtitling developed. Client Review
process streamlined
Please contact for direct employee references.
FLEISHMANHILLARD STL Partner for global communications with over 30 requesters in video,
print, legal, corporate reputation, public affairs, HR and more for over
10 years.
Please contact for direct employee references.
Express Scripts Translation, Typesetting, Website Localization, Health
Literacy Writing of English materials, Field testing of
documents. Services provided to multiple departments
with over 20 requesters for a period of the last 7 years.
Please contact for direct employee references.
World Trade Center STL Tenant and Partner for connecting resources and businesses in
St. Louis for international business. Translation Services
provided and multilingual typesetting. World Trade Center
STL can speak to our ability to deliver value and connections
Contact:
Tim Nowak
Executive Director
World Trade Center St. Louis
TNowak@worldtradecenter-stl.com
314-615-8151
