1) Canadians are known for being quietly kind but complaining more could help improve services. A survey consultant says we all benefit when consumers complain to companies so they can improve their customer experience. 2) The story describes a legendary tennis player, Arthur Ashe, who was the first African American male to win a Grand Slam tournament. Ashe was committed to social justice and humanitarian causes. When diagnosed with cancer, he received many letters but only replied to one asking why God gave him such a bad disease. Ashe responded that out of millions who play tennis, very few reach the heights he did, so he did not question why he faced this illness.

1. call to worship

3. 1) Just Complain!Maybe it's a stereotype, but we Canadians are pretty notorious for our quiet kindness (or is that apathy?). But holding our collective tongues isn't getting us anywhere. "We all benefit by complaining," our consumer survey consultant says. "We benefit because hopefully retailers and other companies get the lesson… The bottom line is [we should complain] so that companies improve the kind of service that consumers are experiencing today."

4. complaint choirs

9. the story of a tennis player & of not complaining

10. this man was a top-ranked player in the 1960s & 70s raised in the segregated south – he was first African- American male tennis player to win a Grand Slam tournament

11. more than an athlete, he was committed to social justice, health & humanitarian issues he was also committed to God

12. but, this legendary tennis player was dying of cancer he received letters from the world over & read them all but he replied to only one … it asked … “Why does God have to select you for such a bad disease?”

13. Arthur Ashe responded … “In this world … 50 reach Wimbledon & 4 reach the semi-final 2 reach the Final round & only 1 wins the Championship Arthur Ashe responded … “In this world … 50 million children start playing tennis each year 1 million really learn to play & half learn professional tennis 50000 come to the circuit & 5000 reach a Grand Slam

14. “When I was holding the cup, I never asked God, ‘Why Me?’” Ashe continued … “… and today in pain, how could I ask Him ‘Why Me?’”

15. please join me in prayer