Call forwarding is a telecommunication feature that diverts incoming calls from one number to another, helping route calls to the right people or departments within a company. It ensures flexible business communication, minimizes missed calls, and keeps teams connected even when they’re on the move or unavailable.

1. Call Forwarding: Divert to Never miss a call
Activate Call Forwarding from Dialinger and improve how your business communicates and
manages calls. This feature is created with your needs in mind so that you never miss vital calls.
Calls are automatically forwarded to the right person or device whether you’re in the office,
working remotely, or on vacation.
Using Dialinger, custom forwarding rules can be created based on calendar hours, call intensity,
or even the type of client. This ensures your employees can disconnect and be productive at the
same time. Response times are greatly enhanced receiving every call and ensuring it is routed
to the appropriate place. This makes customers, as well as employees, more productive,
boosting the overall experience.
What is Call Forwarding?
Call forwarding is a telecommunication service that diverts incoming calls from one phone
number to another. This feature is especially useful in various scenarios, such as managing
business calls, ensuring important calls are not missed, or redirecting calls during times when
you cannot answer your phone.
Clients are no longer faced with the frustration of both missed calls and the voicemail backlog,
ensuring increased productivity. Be it a startup or managing a global operation, Dialinger is the
solution to all business telephony challenges, giving responsivity, professionalism, and
availability at all times.
Components of Call Forwarding in Dialinger
Different departments of the company use call routing to effectively manage calls between
customers.
1.​ Types:
❖​ Conditional Forwarding: This feature forwards calls only under specific
conditions, such as being busy, unanswered, or out of service.
❖​ Unconditional Forwarding: Forwards all calls to a particular number under no
circumstances.
2.​ Seamless Management: End users can easily set up, enable or disable call forwarding
using the easy-to-use dashboards or mobile applications provided by the cloud
telephone service.
3.​ Mobility and Flexibility: Call forwarding enhances mobility and continuity by allowing
users to answer calls on their mobile phones, home phones, or any other
internet-enabled device.
4.​ Analytics and Reporting: Call forwarding analytics are commonly included in cloud
telephony solutions, allowing businesses to monitor call volume, response time, and
other performance indicators for analysis.

2. 5.​ Voicemail Integration: You can integrate voicemail options with call forwarding to
document missed calls and make messages easily accessible.
Benefits of Call Forwarding in Dialinger
●​ Enhanced Customer Service: Businesses can enhance customer experiences and
decrease response times by directing calls to available representatives.
●​ Never miss key calls Users receive calls no matter where they are, which ensures key
communications never get missed.
●​ Increased Professionalism: Ringing phone calls to individual team members or help lines
can facilitate a quicker response and convey a perception of professionalism.
●​ Cost Savings: Leveraging cloud-based call forwarding may reduce costs associated with
traditional phone systems and infrastructure while leveraging available internet
connectivity.
●​ Personalization: You can tailor the environment to a person's preferences or company
policies, such as forwarding special calls during work hours.
The process of activating call forwarding via Dialinger is easy. It allows you to forward calls for
business to ensure efficient communications.
1.​ Log in to the Dialinger dashboard via web login or mobile application.
2.​ Go to call settings: Please go to call options, the call forwarding option or the call control
option.
3.​ Select your preferred call forwarding choice Click on the call forwarding option you would
like to make use of.
4.​ Enter the number for the location where the calls are to be transferred.
5.​ Save Settings: Save and accept your settings to activate call forwarding.
6.​ Testing: It is always advisable to test the call forwarding option to ensure that it is
functioning as needed.
Conclusion
Call forwarding in Dialinger is a critical feature that ensures communication flexibility and
efficiency for individuals and businesses alike. Leveraging cloud telephony, it allows users to
manage calls seamlessly, stay connected across devices, and never miss important
conversations—no matter where they are. This results in improved responsiveness, reduced
downtime, and a more professional brand image.
Dialinger’s call forwarding transforms communication into a strategic asset—enhancing
accessibility, streamlining operations, and supporting customer satisfaction. As businesses
continue to evolve, having such adaptable and smart communication tools in place is not just
beneficial, it’s essential.

3. FAQ’s
1. What is call forwarding?
●​ Call forwarding is a telecommunication service that diverts incoming calls from one
phone number to another.
2. Can I forward calls to international numbers?
●​ Yes, you can forward calls to international numbers
3. Are there different types of call forwarding?
●​ Types:
❖​ Conditional Forwarding: This feature forwards calls only under specific
conditions, such as being busy, unanswered, or out of service.
❖​ Unconditional Forwarding: Forwards all calls to a particular number under no
circumstances.
4. Will I be charged for forwarded calls?
●​ Answer: Yes, you will be charged for forwarded calls.
5. What happens if the forwarded number is unreachable?
●​ Answer: As per the policy you will charged if the forwarded number is unreachable.​