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CALL
FORWARDING
A FEATURE TO IMPROVE CUSTOMER
EXPERIENCE
Call Forwarding or Call Diverting is a
feature that helps to transfer
incoming calls to a different number
whenever required.
WHAT IS CALL FORWARDING?
REASONS FOR CALL
FORWARDING
1 Unavailability
Unavailability of the user
to attend the call.
3 Busy Lines
When the telephone lines
are busy or occupied.
2 Network
Problems
Network coverage and
connectivity issues.
4 Consistency
When a business wants
to use the same number
with different operators.
Unconditional/Immediate
Call Forwarding
Unconditional/immediate call
forwarding forwards all calls made
to that number without any
conditions.
Conditional Call
Forwarding
Conditional call forwarding works
on certain conditions and only
forward the calls that fit into those
conditions.
TYPES OF CALL FORWARDING
CONDITION
ADVANTAGES OF CALL
FORWARDING
There are various advantages of call
forwarding, let's look at them one by
one.
AVAILABILITY
Call Forwarding helps with all
around availability by
transferring calls to personal
mobiles and landlines
whenever required.
*
TRUST
Customers can easily place
their trust in a business that is
always available and ready to
resolve each one of their
issues.
FLEXIBILITY
Since calls can be routed
anywhere, anytime. The
employees need not restrict
themselves on their desks and
be of use from anywhere in the
world.
REACH
A business that effectively
uses call forwarding does not
have to worry about
geographical constraints and
can expand their reach easily.
EASE
Installing and making use of a
call forwarding system is
extremely simple and has a
zero downtime.
ADD CALL FORWARDING TO
YOUR CALL CENTER SOFTWARE
AND ACCELERATE YOUR
BUSINESS.
So, what are you waiting for?
ABOUT US
CallCenterHosting (CCH) is a leading and globally
recognized provider of
call center solutions.
We offer a complete software-based call center set
up for start-ups, SMBs, and enterprise, which
includes call center solutions, VoIP solutions and
Call Center Dialers such as- predictive dialer, robo
dialer, power dialer, progressive dialer and auto
dialer.
For more information, call us at +1-800-346-4974
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Call Forwarding: A Feature to Improve Customer Experience

  • 1. CALL FORWARDING A FEATURE TO IMPROVE CUSTOMER EXPERIENCE
  • 2. Call Forwarding or Call Diverting is a feature that helps to transfer incoming calls to a different number whenever required. WHAT IS CALL FORWARDING?
  • 3. REASONS FOR CALL FORWARDING 1 Unavailability Unavailability of the user to attend the call. 3 Busy Lines When the telephone lines are busy or occupied. 2 Network Problems Network coverage and connectivity issues. 4 Consistency When a business wants to use the same number with different operators.
  • 4. Unconditional/Immediate Call Forwarding Unconditional/immediate call forwarding forwards all calls made to that number without any conditions. Conditional Call Forwarding Conditional call forwarding works on certain conditions and only forward the calls that fit into those conditions. TYPES OF CALL FORWARDING CONDITION
  • 5. ADVANTAGES OF CALL FORWARDING There are various advantages of call forwarding, let's look at them one by one.
  • 6. AVAILABILITY Call Forwarding helps with all around availability by transferring calls to personal mobiles and landlines whenever required. *
  • 7. TRUST Customers can easily place their trust in a business that is always available and ready to resolve each one of their issues.
  • 8. FLEXIBILITY Since calls can be routed anywhere, anytime. The employees need not restrict themselves on their desks and be of use from anywhere in the world.
  • 9. REACH A business that effectively uses call forwarding does not have to worry about geographical constraints and can expand their reach easily.
  • 10. EASE Installing and making use of a call forwarding system is extremely simple and has a zero downtime.
  • 11. ADD CALL FORWARDING TO YOUR CALL CENTER SOFTWARE AND ACCELERATE YOUR BUSINESS. So, what are you waiting for?
  • 12. ABOUT US CallCenterHosting (CCH) is a leading and globally recognized provider of call center solutions. We offer a complete software-based call center set up for start-ups, SMBs, and enterprise, which includes call center solutions, VoIP solutions and Call Center Dialers such as- predictive dialer, robo dialer, power dialer, progressive dialer and auto dialer. For more information, call us at +1-800-346-4974
  • 13. Liked Us? Find Similar Posts Here.. Follow Us For More Content