Café Coffee Day is India's largest coffee chain with over 850 cafes across India. It attracts a large youth customer base, with over 300 customers per cafe per day spending on average 45 minutes at the café. Most customers are between 15-29 years old and use the café as a social hangout place. The document discusses how Café Coffee Day can be leveraged as an alternative marketing medium to connect with this young audience through in-café promotions and activations like sampling, contests, branded collateral. Examples provided include product sampling promotions run by brands like Wrigley's and Hershey's at Café Coffee Day cafes.

1. PARTNERING TO SCRIPT
SUCCESS STORIES!

2. Creating a better touch
point for brands to connect
with their audience.

3. UNDERSTANDING CAFÉ COFFEE DAY
 India's largest coffee conglomerate, Amalgamated Bean
Coffee Trading Company Ltd
 A Rs. 750 crore ISO 9002 certified company
 Pioneer of the café culture and the first to launch the ‘coffee
bar’ concept in India
 Network strength: 850+ cafés in 132 cities/towns across
India and growing

4. WHY CAFÉ COFFEE DAY
 Average Footfalls: 300 per café per day
 Average dwell time at café: 45 minutes
 Meeting place for 15-29 year olds
 The place they frequent most after “home and
workplace/college”.
 A place where they meet friends and colleagues,
 In groups of 3 or more
 A place where they rejuvenate and are free to be themselves
rather than a place to be “seen at”

5.  Research shows that while our customers
come to us for our products, a substantial
amount of our customers come to “Hang out”
with friends.
 The café is also the venue for business
meetings (13% ), celebrating special
occasions (10%) or just plain “Time Pass”
(17%).
IN-HOUSE RESEARCH DATA
“We go to Café
Coffee Day everyday
after college. It’s our
adda where we make
all our plans – love,
life and otherwise”

6. YOUTH BEHAVIOUR
 Strong Voice in household purchases
 Make consumption related decisions in company of friends
 Consumption areas: Personal clothing & accessories,
food, entertainment, consumer durables
 Influencers: Peer group, workmates.
 Tech Savvy
 Access to large amount of money to spend
 Likes to seen at the right place
 Socially Active
 Hangs out at cafes/malls
 Looking for a good lifestyle
 Looking for a multiplicity of experiences

7.  Aspiration led purchases
 Seeks 'feel-good factor' and expression of identity through
choice of brands consumed. But is also value conscious.
 Spending Power: Rs 7,000-40,000 p.m.
(Sources – a) Ernst & Young Study – Yousumerism 2008 &
b) Bates 141 study - 3 generations, 1 big market 2008)
Opportunity: To keep innovating so your brand is relevant and
trendy.
YOUTH BEHAVIOUR

8. KEY TARGET AUDIENCE
 Major chunk of CCD customers falls within the age group of 20
to 30 which accounts for 57% of the overall percentage.
 The group comprises of mainly college going students and
young working professionals.

9. There is a definite skew towards singles:
66% singles, 27% married & 7% others.
SEX RATIO & MARITAL STATUS

10. GROUP SIZES
Maximum foot-falls are in groups of size varying from 3 to 5
people followed by people coming in groups of 2, a major part
of which are couples.

11. CAFÉ COFFEE DAY
The preferred medium for the alternative marketing needs

12. A COMPARISON
Traditional Media Vehicles
 Brand communication through traditional
modes only: visual & audio modes
 Heavy spillovers
 High clutter levels
 High cost per contact
Café Coffee Day
 An interactive alternative media
 Targets the ‘young at heart’.
 High on engagement
 Low cost per contact for a filtered TG

13. Vis-a-Vis Reminder medium
 Lucrative base of 3 million young consumers (15-30 yrs). No other reminder
medium can boast of such a focused TG delivery.
 Distribution : 800+ cafes spread across 120+ cities. A definite advantage
compared to medium like Radio and Cinema.
 Dwell time: Though other mediums could talk of higher time spent on the
medium, ad communication is much limited to a few seconds. Vis a Vis
communication is effective for the complete dwell time at CCD.
 Engagement: Trials, customized communication.
Vis-a-Vis BTL medium
 Focused TG (as against mall activations or road shows).
 Uninterrupted OTS, due to high dwell time and continuous visibility of
communication.
 Captive audience, as against other diversions at malls or road shows.
CCD: LEVERAGE-ABLE STRENGTHS

14.  3.6 million consumers per month.
 80% of these in 15-30 yrs age group
 Cumulative monthly disposable income of
2160 crores
Relevant
Reach
Uninterr
upted
OTS
Captive
audience
Network
Unique
creative
concepts
 Least opportunity of consumers to switch
communication.
 No attention diverters.
 Relaxed frame of mind.
 Open to engaging with the communication.
 45 minutes of uninterrupted dwell time.
 Unbeatable 800+ cafes, 120+ cities
 Covering Tier 2 & 3 towns as well.
THE OFFERING

15. THE INTANGIBLE BENEFITS
 Research shows Café Coffee Day to be perceived as the
home away from home.
 The distinctly segmented Target Group is with friends &
colleagues (key reference groups)
 Relaxed and in a receptive mood, having a good
time…having fun!

16. CAFÉ COFFEE DAY OFFERS THE MARKETER:
 An opportunity to convert a typical mass media campaign to
a 360 degree communication endeavor
 Uncluttered and consistent presence in a highly innovative
manner

17. A FEW HIGHLIGHTS
ITC- Fiama Di Wills/Vivel
Campaign: Sampling-Engagement-Data collection driven
Objective: to sample the product to a filtered young Sec A/A +
potential buyer
Touch Points in cafes :High impact and involvement driven, Tent
Cards, CRM forms, Walls, Standees
Mechanics:
Visibility: High impact intersections like Wall, Standee, Tent Cards.
As soon as the customer sits down, he/she is handed over a Vivel/
Fiama gift hamper by the team member and requested to fill up a
CRM form.
The CRM forms are collected in the drop box kept on the counter.
Number of Samples given out for Vivel/Fiama, in three phases: 2
Lakh

19. METRO NOW & CCD
Activation Concept
Metro Now: a new entrant in the tabloid space
The Soap Box: History and some trivia
A soapbox is a raised platform on which one stands to make an
impromptu speech, often about a political subject.
Hyde Park London is known for its Sunday soapbox orators, who have
assembled at Speaker’s Corner since 1872 to discuss religion, politics,
and other topics.
A modern form of the soapbox is a blog; a website on which a user
publishes one's thoughts to whomever reads the page.

20. CCD ACTIVATION
 10 cafes, high on student footfalls chosen for the promotion
where CCD consumers would be invited to come up, stand
on a soap a box and ”Give Gyaan”
 Topics chosen:
 “Old enough to get married have a child but not old enough to
Drink??”
 “Safe Premarital sex v/s moral issues”
 Age - 43 SRK is the superstar & heartthrob of the youth…??
 “Love at first sight”
 The schedule was announced on tent cards, leaflets,
danglers and standees in 40 cafes in Delhi/NCR.
 A professional MC conducted the event at all the 10 cafes.
 The best views won prizes and got aired on Metro Now

21. EDITORIAL COVERAGE

22. EDITORIAL COVERAGE & ADS

23. The CCD Platter!
WHAT’S ON THE MENU FOR YOU…

24. Tent Cards are the chosen element in the cafes
since they are all about “I am here, you cant
miss me”
ON THE TABLE: STICKERS & TENT CARDS

25. WITH THE FOOD: SIDE MENU CARD

26.  Contests have been activated through leaflets/contest forms
given out with the menu-card /bill folders
 Drop boxes, which also add to prominent visibility, are used
to collect all entries to the contest
CONTESTS @ CAFES

27. ON THE WALL
The most imposing branding option within a cafe for visual
communication with minimal amount of text

28. SAMPLING
The surest way to reach your filtered TG reducing all clutter
costs.
Wrigleys:
Campaign Objective:
On-ground support for IDA Certification for Orbit
Scope:
35 Cafes in Mumbai-Delhi-Bangalore
In-café Activation:
Tent Cards on tables
A free sample with all orders
Verdict:
Successful, with 10L samples dispensed over a period of 30 days

29. SAMPLING
Hershey’s Soya Milk sampling
Samples with Min billing in 60 cafes in Mumbai-Delhi-Bangalore
Aim:
To support Soya Milk re-launch and communicate its benefits
Collaterals:
3-D Table Stickers and Standees
Verdict:
Successful with approx 5 L samples dispensed over a period
of a month

30. OUT OF THE BOX IDEAS
 CCD will work with brands to give a creative solution
(within parameters)
 Let your imagination decide your campaign

31. OUR PARTNERS

32. CAMPAIGN – MANDATORY POINTS
 50 % of the total invoiced amount to be paid before the start
of the promo, rest to be paid half way through the campaign
 All expenditure incurred on designing , creating and logistics of
collaterals are to be borne the third party
 The collaterals to be sent directly to the cafes. Please share
with us the soft copies of the collaterals to be displayed in
CCD for approval by CCD before sending for print
 All collaterals to be displayed in CCD would need to carry a
CCD logo on them
 All Collaterals are to reach the cafes at least 2 – 3 days prior to
start of promo so that there is enough reaction time at the
cafes
 Taxes extra as applicable

33. Surely, A Lot Can Happen Over Coffee…!!!