Présenté par Elsa Pairaud, Frédéric Fleury et Jean-Laurent Gazave le 21 septembre 2022 à Agile en Seine Cadrer un nouveau service digital en cycle court : l’Agile au service d’un enjeu coeur métier à fort impact. Dans le cadre de son plan stratégique “Impact”, et de son ambition de devenir l’acteur de référence de la Transformation Écologique, Veolia a l’objectif de construire et de déployer à l’échelle mondiale dix solutions digitales d’ici 2023. Parmis ces 10 solutions digitales, Water Resource Advisor a pour ambition de fournir aux Collectivités en charge des services d’eau sur leur territoire un outil permettant d’anticiper le dérèglement climatique en optimisant la gestion de la ressource en eau à l’échelle mondiale (disponibilité et qualité de la ressource). Afin de cadrer cette solution, Veolia a sollicité une équipe pluridisciplinaire, composée d’un expert Intelligence Collective Devoteam Digital Impulse, ainsi que d’un Product Manager et d’un Business Analyst Devoteam Creative Tech. Ce dispositif s’est accosté à l’équipe Veolia pour réaliser en 2 mois le cadrage en cycle court de la solution digitale, et ainsi agir comme un véritable catalyseur au sein de l’écosystème complexe de Veolia (DSI Corporate, pays, experts métiers). Résultats : – Minimum Lovable Product cadré en 2 mois et GO TO REAL donné par la Digital Core Team à l’issue du cadrage – Mise en place des fondamentaux de l’agilité, installation des rôles clés pour la phase de réalisation, initialisation et priorisation du backlog, initialisation des sprints – 7 pays sponsors engagés à co-construire et déployer le MLP, et à assumer les coûts de RUN.

1. 20 & 21 septembre 2022 - New Cap Event
Center
Retour d’expérience
Cadrage en cycle court:
Veolia optimise la gestion de la
ressource en eau à l’échelle
mondiale

2. Remerciements à nos sponsors et partenaires
Partenaire

3. Around the table.
Jean-Laurent Gazave
Group Digital, Directeur des Opérations
Veolia
Elsa Pairaud
Product Manager & Tribe Leader
Devoteam Creative Tech
Frédéric Fleury
Expert Intelligence Collective
Devoteam Digital Impulse

4. 4
This is Veolia’s IS&T program to bring resources & technology from the
Group to accelerate THE 10 digital solutions that have the greatest
potential amongst Veolia’s international internal & external markets.
Veolia’s
ambition to
accelerate 10
Digital Solutions
by 2023.
Purpose: deploy 10 Digital
Solutions which are proven and
approved by businesses and
aligned with Veolia’s mission:
“Be the benchmark company
for ecological transformation”.
“Be the benchmark company is more than just
being a leader. It's being the company that
clears the way for the future, that imagines
and develops the future solutions and standards
of the business. It's being the company that
inspires, that makes the difference, against
which others evaluate and compare themselves.”
Antoine Frérot,
Chairman and CEO, Veolia
#DigitalSolutions
Those 10 Digital Solutions are developed & scaled up through 4 waves,
from 2020 to 2023.
4 waves
2020 2021 2022 2023
Wave #1
Wave #2
Wave #3
Wave #4
Asset Management As A Service | Buildings Digital Solution
|
Hubgrade Water for Operations
FACTOR | GreenPath |
Water Resource Management
HERMOD | Customer Portal

5. 5
Creative tech for Better Change
5
Application process
From the local initiative to the
scaled-up Digital Solution.
Worldwide
Pitching Session
to COMEX
Winners’
Selection
Product scoping
~ 6 months
~ 3 months
Realization Phase
Continuously iterative
Alignment
Operationa-
-lization
Ambition
NoGo
Go

6. Creative tech for Better Change
6
Ambition: create and push to the internal
market, through Veolia BUs, digital use cases
around water resource management
(resource availability & quality).
Before being able to launch an operational
scoping phase, a feasibility study needs to
be performed in order to clarify the
ambition, set the right organization, and
measure the market potential with BUs.
Expected Outcomes
Value Proposition Canva
Business Model Canva
Business Case
3 digital solutions, 3 scoping mindsets…
... and 1 Cloud ecosystem
Water Resource Advisor
Designing a new offer from scratch
Ambition: scale up Factor worldwide
deployment, in order to digitize paper
logbook in plants and optimize reporting.
A scoping phase is needed to :
1/ align on the right governance between
IS&T, Waste France and geographical Zones
2/ industrialize deployments and build a
change management strategy
3/ deal with the technical debt
Expected Outcomes
Worldwide deployment strategy
Roadmap for deployment industrialization
Cross entities Target Operating Model
Factor
Digitizing a traditional activity
GreenPath 4.0 is Veolia's modular digital
platform dedicated to the monitoring of
ecological transformation, currently
deployed across 40 geographical zones.
Veolia wants to take a break to measure the
internal/external market potential, clarify
the ambition, set the right governance,
confirm the product team set-up, and
deliver a Sprint #0 to scope a MVP.
Expected Outcomes
Value Proposition & Business Model Canvas
Product Vision & Prioritized Roadmap
Scoped & Ready for dev. MVP
GreenPath 4.0
Inventing a new business model

7. 7
Creative tech for Better Change
7
Zoom in…
Water Resource Advisor

8. 8
8
We believe that as a leader in ecological transformation, we should
help countries and municipalities to face environmental problems and
preserve water resources
WRA is the solution for our customers
in the face of climate change
Let’s start with WHY
Global Warming and
Climate Change have a
critical impact on water
resources
Digital Transformation is a
key challenge for the
organisations
Strong competitive
challenges
Opportunity of
additional contracts
coming from Suez

9. 9
9
From one shared
ambition, with
divergent interests
A strong consensus on the
need for a Digital Solution on
Water Resource Management,
on a prioritized perimeter with a
fast time-to-market.
Divergences about
implementation criteria, revenue
structure, prioritized segments,
most valuable features.
To one single solution
addressing the whole
FOCUS
One greatest common denominator
+ a range of specific bricks
One single modular product
progressively evolving and
opening to all users
PRIORITIZE
WRM prescoping as a catalyst for
convergence

10. 10
10
Our set-up
One committed,
multidisciplinary core team
0.5 Veolia IS&T
Domain Leader
0.5 Veolia IS&T
Product Manager
0.5 Veolia BS&P
Hydrogeologist
0.8 Devoteam
Product Manager
0.5 Devoteam
Product Strategist
1 Devoteam
Business Analyst
1 Veolia UX & UI
designers
Strongly engaged
crew members
Business Developers
(1 per sponsor country)
BU operators
IS&T Architects
& Data experts
BS&P Business
Analysts with deep
knowledge of local
markets
Country sponsors
Business sponsors
IS&T sponsors
Methods &
Process
experts
0.2 Veolia
Lead Dev

11. 11
Init. Phase Phase 1 - Alignment on Ambition, Market & Governance
8 interviews with
Zone Leaders
Value Proposition
workshop
10 interviews with Digital
Teams (gap analysis)
EPICs & NFR
prioritization (effort/value)
Where do we want to go ?
Why do we want to get there ?
How should we get there ? What will it take ?
What’s the greatest common denominator we are all aligned on ?
From Value Proposition
to EPICs
How we actually worked
Month 1 Month 2
Business Model
workshop
Extra sponsors identification &
Willingness to Pay measurement
Phase 1
consolidation
Phase 2 - Effort & budget estimation, Roadmap prioritization
Go/NoGo
preparation
Month 3
Phase 3 - Go To Realization
Let’s concretely deliver the MLP
Detailed cooperation
model with BUs
Personas & User
journey
Conception
Installing the product mindset, day to day

12. 12
Phase 1
Alignment
on
Ambition,
Market &
Governance
Objectives
- Identify the
target customers and their
expectations
- Collectively imagine
what the offer should be
- Inspire & align
stakeholders on key value
principles, ambition &
product vision
- Outline the Business
Model
Methodology
16 individual interviews
to understand the context
& the macro expectations
with pilot BUs (France, US,
Mexico), IS&T and BS&P sponsors
Organization and
animation of 2 ideation
workshops with BUs
- the first one to align
stakeholders on a Value
Proposition
- the second one to define
the elements of the offer
and the Business Model
14 “Market Potential
Evaluation” interviews
with BUs to identify
countries’ willingness to
pay
Results
- Shared Vision &
Ambition on the outlines of
the target offer (main
characteristics of the offer &
Business Model)
See next 2 slides
- 1 Value Proposition
Canva & 1 Business Model
Canva per market
segment and per sponsor
BU
(10 canvas)
- 1 Market Potential
Evaluation Study
Where do we want to go ?
Why do we want to get there ?
How we actually worked

13. 13
13

14. 14
14

15. 15
15
Optimizing water
production & asset
performance
From the use-case to the initiative
Managing resources
sustainably
Optimizing water production
& asset performance
Adapting to the consequences
of climate change
Predict behavior and changes to
anticipate risky situations
(low flows, floods and pollution)
Monitor the quantity and quality of
water resources
Get alerts and advising on water
resources strategy and investments
Monitor and optimize the
performance of assets and
equipments
Manage water withdrawal on a
daily basis and manage crisis
situations
Predict and plan interventions and
maintenance operations
Explore long-term trends and
evolution scenarios
Raise awareness among
stakeholders on adaptation stakes
Implement adaptation strategies
and solutions
Visualize
data & assets
Monitor, alert,
advise
Report
Anticipate, predict,
manage
Implement optimal operating
strategies
Centralize
documents

16. 16
Phase 2
Effort
estimation,
Roadmap
prioritization
, BCase
Objectives
- Assess the starting point
vs. the ambition, estimate
and prioritize the overall
effort
- Craft and challenge
assumptions with
stakeholders to assess the
operational and
economical viability of the
project
- Measure the revenue
levers and cost structure
- Build scenarios and
consolidate the BCase
that will be presented
during the Go / NoGo
session
Methodology
- 13 interviews to
understand the existing
products & evaluate the
re-use
- 2 workshops with sponsor
BUs to challenge, validate
and estimate the
functional scope of WRA
(list of EPICs)
- 1 Architecture Audit to
assess the ecosystem
maturity & the re-use
potential
- 1 DryRun to get ready for
the Go / NoGo session
Results
- Prioritized & macro-
estimated (value X effort)
list of EPICs
- Minimum Lovable
Product functional scope
- Architecture Audit
restitution
- Scoping restitution
deck for presentation to
the Digital Core Team
How should we get there ?
What will it take ?
How we actually worked

17. 17
17
Data visualization
Documents
centralization
Monitoring,
alerting, advising Reporting
Anticipating,
predicting, managing
P0
P1
P2
From initiatives to a prioritized list of EPICs
MLP
Visualize data on water
resources and associated assets
on maps and dashboards
Localize and visualize
cartographic data (internal &
external) on a GIS system
Have a single documentary
space on water resources
Have a single documentary
space on water resources
Configure & provide calculated
indicators and set alert thresholds
to help operators piloting withdrawals
and manage asset performance
Provide our clients with
calculated indicators on their
water resources
Alert and notify operators when
operating thresholds are
exceeded
Log and comment on
operational events linked to water
resources
Provide operators with
recommendations
Visualize calculated indicators
Get alerts and notifs when
operating thresholds are
exceeded
Generate automatic
dashboards and make reports
available on the resources and
assets
Generate dashboards on
demand and make reports
available on the resources and
assets
Calculate and provide short and
medium term forecasts on the
quantity and quality of resources
and on water demand to
anticipate risk situations
Model and simulate operating
scenarios and the impact of
pollution
Visualize and make available
climate projections
Plan and optimize the use of
water resources according to
objectives to be achieved and
constraints to be respected
Visualize short term forecasts
on the quantity and quality of
resources and on water demand
to anticipate risk situations
Provide our clients with
calculated indicators and
predictions on their water
resources
Visualize climate projections
Monitor the implementation of
regulatory approaches and
measures to protect drinking
water sources
Generate and make available
permanent diagnosis
Visualize data (internal &
external) on dashboards
Localize ​resources​ and assets
​on a map background
Legend (effort) High Medium Low
Provide trends on chosen
parameters based on past data

18. 18
18
Common
functional
expectations
Localize ​resources​
& assets ​on a map
Visualize data on
dashboards
Localize and visualize cartographic data (internal &
external) on a GIS system
Open Cartographic & Dashboard products to other
external users
Open to
Municipalities
The greatest common denominator
Localize ​resources​ and
assets ​on a basemap
​​Explore each resource and asset with dashboards
displaying raw data & calculated indicators from a
configured library, contextualized thanks to setting
thresholds, and actionable thanks to alerts
Analyze trends on
chosen parameters
based on past data
Interoperability Modularity Configurability
Common
prerequisites
Common
user-
centricity
#1 #2 #3
Greatest Common
Denominator
A market Driven prioritization
Water
Resource
Management
Permanent
Diagnosis
Reversibility

19. 19
19
BUs’ Willingness to Pay & Commitment
“Eau France strategic plan clearly states a strong
positioning on ecological transition which requires
concrete solutions.”
Dpty Director Veolia Water France
What the sponsor says
“WRM is perfectly matching the municipal
strategy of digitalization of public strategies. It is a
MUST for the renewal of our key contracts and to
develop new businesses.”
CEO Veolia Mexico
What the sponsor says
France
Mexico
Chile
Third circle
BUs showing an interest to deploy
but not ready to commit yet
North
America
Colombia
Germany
Second circle
BUs ready to
commit to deploy
First circle
Sponsor BUs
committed to scope & deploy
Spain
New scopes from SUEZ
New scopes from
AGBAR
“Having a Water Resource Management digital
solution is strategic for the Group and fits with
VNA long term strategy. VNA would be interested
in following up the progress of the WRM solution
through a participation in key milestone meetings
in 2022.”
CEO Veolia North America
“Such a solution is totally aligned with the
German development plan which sets Water
related strategy and short-term priorities.”
Technic, Performance & Innovation manager,
Project engineer
“WRM would be a critical asset to strengthen our
offer and address issues related to groundwater”
DTP LATAM Project Manager
5 BUs with a short-term interest for the MLP
Morocco
Potential scopes :
ONEE + ONEP
2023 2024 2025 2026
Japan
MLP + specific functionalities
Financial commitment
Niger
Main contract : SEEN (300-600 wells)
2023 2024 2025 2026
Main contract : Interagua + Red Saica Project
2023 2024 2025 2026
Ecuador
Ivory
Coast
Main contract : Lamé
Predictions on river
flow + prospect ONEP
Australia
2023 2024 2025 2026
MLP + predictive functionalities
2023 2024 2025 2026
Oman
Potential scopes : Oman Sur
+ BP Khazzan

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21. 21
The decision to
go with a
Minimum Lovable
Product
Delivering the minimum to:
- confirm technical feasibility
- provide differentiated value and take it to
the market to gain traction.
- earn customer “love” and generate
sustainable adoption.
An iterative, true
Test&Learn
mindset.
Set reasonable ambitions, frequently assess
success and identify need for adjustments and
improve during the following iteration.
Taking a few steps back…
WRA’s scoping key success factors

22. Thank you.