The Whispir Platform allows organizations to automate and streamline multi-channel communications to various devices from different locations. It provides benefits like simplified processes, reduced risk, improved collaboration, and increased responsiveness. Key features include flexible message templates, automated notifications, escalation management, mobile access, and real-time reporting. The platform is supported by Whispir communication experts to ensure smooth implementation and ongoing operational benefits.

1. The core capabilities of the
Whispir Platform enable you
to rapidly invoke, automate,
log and report on
communications to and from
various locations to most
communication devices.
The Whispir Platform can
produce better communication
outcomes by simplifying
and streamlining processes,
reducing risk and improving
collaboration to achieve
greater operational
responsiveness and
business resilience.
Product summary
Whispir delivers a high availability
solution that enables organisations
to consolidate business critical
communications onto one hosted
and managed platform.
The Whispir Platform enables
organisations to rapidly reach
and interact with customers and
employees with your chosen
combination of SMS, voice, web,
email, mobile data and social
media networks1
.
Whispir Platform features
and benefits
During a planned or unplanned
event, organisations use the
Whispir Platform to manage their
communications to multiple
stakeholders with controlled
content, often at the same time,
using various mediums.
The speed and quality of this
communication with customers
and employees can often be the
determining factor in achieving the
company’s operational effectiveness.
Multi channel communications
– use any combination of a range
of media or messaging protocols
to remove single points of failure
and ensure that organisations are
not exposed to a critical dependency
on any one medium.
Flexible message templates
– facilitates quick responses to events,
managed from various locations, at
any time; to rapidly reduce risk in the
first critical hour after an event.
Automated notifications – supersede
human call trees and expedite
communications.
Text to speech – allows structured
written communications sent from the
platform to be delivered to recipients
as an automated voice call.
Escalation & distribution management
– reduce the risk of a communications
breakdown, by reducing manual
administrative processes, saving time
and reducing avoidable human errors.
Mobile application – activate teams
and communications from various
locations; accessing core platform
capabilities from a mobile device.
Contact portals – enable multiple
stakeholders to coordinate and update
profiles to reduce administration
overheads.
Integrated event management
– real time management enhances
situational awareness.
Maps & locations – target
communications by the location
of your recipients: the Whispir
Platform supports live GPS.
Whispir

2. Collaboration – interact, communicate
and benefit from controlled access
to real time information across
organisations, roles, individuals.
Teleconference management
– invite key stakeholders to instant
teleconferences.
Real time message status reporting
– capture uninterrupted audit trails
to speed decision making, improve
transparency and prevent
communication breakdowns.
Relational platform – write once with
cascading changes to reduce admin.
Advanced APIs – integrate with
other compatible systems and
automate processes.
Support
The Whispir Platform is supported by
a dedicated team of communications
experts, committed to delivering an
end to end service:
• Stress free implementation – typical
deployment 1 month. Collaborate
with Whispir communication
experts and leverage their
experience to optimise processes.
• Operational investment – limited
up front charges, with predictable
costs that scale with usage.
• Immediate operational benefit
– established platform, delivering
processes for industry leading
customers.
New Features in the spotlight
Social media1
– manage corporate
communications and protect brands
within social media environments.
CAP messaging1
– improve inter-
organisational coordination with
standardised communication using
CAPXML standard for emergency
alerting.
Branded portals – create a seamlessly
integrated, on brand experience, for
secure public or secure private use.
Why partner with Telstra to
mobilise your organisation?
Flexibility and Scalability
– Telstra provides flexible services
which can be designed dependant
on the applications you’re running,
the bandwidth required, geographic
coverage, service performance
requirements and budget.
• Simplicity – Telstra services
can connect your business in
most places across Australia
and overseas.
• Single point of accountability –
Manage the issues more easily for
all your core business information
including email delivery,
information hosting, internet access,
service and support fees through a
managed network infrastructure.
Reduce productivity losses – Telstra
is able to provide remote access
and administer communications
equipment located on your site
24/7 to help reduce the possibility
of system downtime and minimise
the risk of loss in productivity:
• Maximise efficiency through
improved business communications
designed specifically for your needs.
• Future-proof – Telstra solutions
are highly scalable and compatible
with a range of Telstra value added
services which allow your business
to grow with minimal downtime of
the network as new applications
and locations are added.
• Expert help available – Telstra
and Whispir can provide experts to
consult with your business through
our optional Professional Services
area in order to meet your needs.
™ Trade mark of Telstra Corporation Limited ABN 33 051 775 556.® Registered trade mark of Telstra Corporation Limited.
1 Availability of these features are dependent on your system capabilities and the social media channels you use.
Additional configuration charges apply.
March 2010
FOR MORE INFORMATION,
PLEASE CONTACT YOUR
TELSTRA ACCOUNT EXECUTIVE
click TELSTRA.COM/
ENTERPRISE OR
CALL 1300telstra
(1300 835 787)