The document outlines the business continuity preparedness cycle which includes mitigation, planning, preparedness, response, and recovery phases. It identifies risks, develops strategies, documents plans, establishes agreements with local and regional resources, trains staff, tests plans through exercises, implements plans in response to reduce impact and initiate recovery, improves processes to protect critical functions and maximize savings, then continuously repeats the cycle. It provides contact information for Bruce Holmes to call before, during or after an emergency.