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BUSINESS COMMUNICATION
PETER RIMMER
INTERPERSONAL COMMUNICATIONS CONTENTS
1. Preparation for the World of Work
2. Writing a CV
3. Interviews for work
4. Internships
5. Job Searches
PREPARING FOR WORK
• For many people their first engagement on a professional level with
Business Communication is when they apply for a job after school or
University.
• It is important to make a good impression and to be ready for the
experience.
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UNIVERSITY
• University is an important step towards independence and the world of
work.
• It is more than just obtaining an academic qualification
• It is a place to learn about responsibility and how to transition into a
business environment.
• The world of work can be a shock after school / University. It is
important to be prepared.
• It is critical to have the right skill set or at least be aware of the
challenges that are ahead.
PREPARATION FOR THE WORLD OF BUSINESS
Strengthen your soft skills,
time management,
communication, teamwork,
creativity and adaptability
Seek work experience
whenever possible
Ask for advice and feedback,
identify mentors, family,
friends, professional groups
Be open to unexpected
opportunities – do not
restrict yourself
Dress appropriately and
show confidence
Do not be despondent by
rejection – turn it into a
positive
Have a good business like
CV and check it for any
errors. Have others proof
read it
You will have worked hard
to graduate. Life includes
many transitions so learn
from your experience. You
have a lot to offer but also
a lot to learn
WRITING A CURRICULUM VITAE (CV)
There are five basic elements to
a CV.
1. Name and contact details
2. A Personal Profile Statement
3. Work Experience
4. Education and Qualifications
5. Key Skills
CV - CONTACT DETAILS
CONTACT DETAILS INCLUDE:
1. Full name,
2. Home address,
3. Mobile number
4. Email address.
CV-PROFILE
THE PROFILE INCLUDES:
1. A concise statement that highlights your
key attributes
2. Relevant achievements and skills
3. Career Aims
4. Job Specific
5. Maximum 150 words long.
CV - WORK EXPERIENCE
WORK EXPERIENCE INCLUDES:
1. A list of all work experience in reverse
order and relevant to the job.
2. Job title, name of company, duration of
the work
3. Key responsibility
4. Main achievements
CV - EDUCATION DETAILS
EDUCATION DETAILS INCLUDE:
1. All previous education and qualifications
2. Most recent first
3. Type and grades
4. Dates
CV - SKILLS DETAILS
SKILLS:
1. Foreign languages
2. IT Packages
3. Ensure relevant to the job
4. DO NOT EXAGERATE.
CV - FORMAT
FORMAT:
1. Use active verbs eg. Created, analysed,
devised – showing initiative
2. Two pages maximum
3. Check for spelling/grammar mistakes
4. Tailor your CV
5. Professional sounding Email address
6. DO NOT lie or exaggerate
7. Include a cover letter
WORK INTERVIEWS – BEFORE AN INTERVIEW
• Research: learn as much as you can about the
job and company
• Practice the interview with friends and/or
family
• Be prompt and prepared. Arrive early NOT
late. Bring extra copies of your CV. Have a pen
and paper and questions for the interviewer
• Be prepared to discuss your strengths and
weaknesses. How you addressed your
weaknesses
• Have a couple of examples of where you have
used your skills successfully
• Make contact if for any reason you are
unavoidable delayed
WORK INTERVIEWS – DURING AN INTERVIEW
• Be courteous
• Firm Handshake
• Dress appropriately – first impressions count!
• Keep your answers brief and to the point
• Maintain conversation flow
• Be positive and enthusiastic
• Smile, nod and hold eye contact
• Feel free to ask questions
• Ask about the next step of the process
• THANK the interviewer/s
WORK INTERVIEWS – AFTER AN INTERVIEW
• Ask the interviewer for a business card and
send a thank you note.
• The note can be brief but confirm continued
interest in the post
• Self review the interview process and your
performance
• Evaluate your interview
WORK INTERVIEWS – DRESS
• Dress conservatively
• Clean and polished shoes
• Combed hair
• Trimmed and clean fingernails
• Limited jewelry
• Minimal cologne/deodorant
WORK INTERVIEWS – EXAMPLE EMPLOYER QUESTIONS
Employer Questions:
• Tell me about yourself
• What college subjects did you enjoy most?
• Why did you apply for this post?
• How would you describe yourself?
• Why did you chose this career?
• What motivates you?
• Give me an example of a mistake you have
overcome and how?
• How do you work under pressure?
• Where do you want to be if 5/10 years time?
• Which accomplishment are you most proud of?
WORK INTERVIEWS – EXAMPLE INTERVIEWEE QUESTIONS
Interviewee Questions:
• Why is this position open – is it a new post or
replacement position?
• What are the major responsibilities of the
post?
• What support or supervision is provided?
• When is the starting date for the job?
• Why did the person who held this position
leave?
• What opportunities are there for personal
growth?
• How is someone evaluated and promoted?
• What is the most challenging aspect of the
job?
INTERVIEW CLASS EXERCISE
• In pairs, one person being the interviewer and one person the
Interviewee practice an interview using these three questions. The
interviewer should make a note of the answers including any
good/strong points made. Then swap roles and repeat.
• Tell me about yourself?
• What college subjects did you enjoy most and why?
• Give me an example of a mistake you have overcome and how?
(30 minutes max)
INTERN PROGRAMME
• An internship is a introduction to an industry or a
role.
• They are often arranged via an educational
establishment
• They are for a defined period of time and paid/unpaid
• The aim is to gain experience.
• They can be full or part-time
• Provide useful work experience
• Allow you to explore and form your personal career
goals
INTERNSHIPS
INTERN PROGRAMME - Benefits
• Job Experience – If you are entering work for the first
time they provide the opportunity to gain required
experience
• Access to tasks and Departments – they give
exposure to various departments and jobs including
assisting senior management, sitting in on meetings.
• Mentorship – you can reveal your personality whilst
getting guidance and input
• Gives you job experience without having to make a
firm commitment to that specific career track
• It can be the start of creating a contacts network
• It helps to build your CV
• Opportunity to get career references
• Possible transition to a permanent role
• Helps you to build your confidence in a practical
INTERNSHIPS
INTERN PROGRAMME - Disbenefits
• You are treated as an assistant
• Low income potential
• Restrains you from entering mainstream workforce
• It can be competitive to join
• You will encounter menial tasks
• Possibility or having to relocate
• Work hours may vary
• It may not seem fulfilling
• There maybe expenses –travel, food, clothing
• It will not guarantee a job
INTERNSHIPS
JOB SEARCHING
• There are many ways to search for a job but to look professional all
require a business like communication.
• Demonstrating confidence and the ability to communicate clearly are
critical factors to being offered a job in the business world
• Employers will be looking for someone who can clearly be a team
player and would be comfortable in the business world
TYPES OF JOBS SEARCHES
• NETWORKING
• REFERRALS
• JOB BOARDS AND CAREER WEBSITES
• JOB FAIRS
• COMPANY WEBSITES
• COLD CALLING
• HEADHUNTERS AND RECRUITERS
• TEMPING OR INTERNSHIPS
• CREATIVE TACTICS
NETWORKING
• Many job vacancies are not advertised.
• Jobs are filled by word of mouth, former colleagues and ex-bosses
• Networking can be done on-line and in person
• Good way of finding what jobs are available and where
• Networkiing = socializing
• Chambers of Commerce often hold networking events
• Take every opportunity to meet up or on line with others in your field
REFERRALS
• Companies often offer incentives to their employees referring a
successful candidate for a job
• Ask friends if they know of any openings in the right field
JOB BOARDS/CAREER WEBSITES
• Nowadays Job Boards tend to be in virtual format.
• The have a wider reach.
• Includes Government job boards
• Some job boards are specialized into lparticulare fields eg Tech, Arts
JOB FAIRS
• Job fairs are often targeted towards specific fields and industries
• Others are more generalized.
• Research is best done prior to attending
• Possible on-site interviews
• Take copies of CV and business cards
COMPANY WEBSITES
• Go to career section of company website
• Especially useful for larger international companies
• Likely to be a tracking facility for new jobs being advertised
• Create a list of likely employers and visit their sites frequently
COLD CALLING
• Find the contact on a company website and just call or email to find
out if they have any suitable vacancies
• Ask if any upcoming vacancies and have CV ready to send
• Unlikely to be successful but worth a try. Be ready to be unsuccessful
though there is always a chance
HEADHUNTERS AND RECRUITERS
• Recruitment agencies can help in the search for job. They will expect
business like contact themselves
• Many organisations drecruit via drecruitment organisations to
streamline their hiring process.
• Many universities have job placement services to help with job
searches
TEMPING OR INTERNSHIPS
• Temping or internships can lead to permanent positions
• Good way to get a ’foot in the door’ with a company
• Recruitment agencies can help find temporary, casual or contract
work
• Universities often can help students with opportunities
• Consider voluntary work.
CREATIVE TACTICS
• Try something out of the normal
• Chain letters
• Billboards
• Newspaper adverts
• Anything showing your are intuitive and interactive to catch attention
• Use of hobby knowledge/contacts/free service
CLASS EXERCISE – CREATIVE TATICS
• Divide into groups of 5 people. Find and discuss a creative way of
obtaining a job. It can be in any area of work or business. The more
unusual the better. Summarize for class sharing.
PERSONAL ASSIGNMENT
• Prepare a professional introduction of yourself in written and slide deck formats.
• Written document to be max 150 words in the form of an introduction to a business pitch letter or a CV
profile statement
• The slide deck will be no more than 10 slides including the introduction, contents and conclusion
PETER RIMMER PROFILE EXAMPLE
I am a specialised manager/director with strategic and operational experience
in large and small organisations. A professional in corporate responsibility,
philanthropy, social and economic development. I have significant
experience within the charitable, governmental and private sector over a 40-
year period putting together strategies, projects and funding programmes.
As both a Director and Manager I have led multi-disciplined teams to plan
and deliver projects and strategies to tight deadlines and budgets. I have
considerable experience of working independently whilst also being a team
player and leader, I am a champion of causes with ability to communicate and
motivate at all levels. I have specific experience of problem solving and
trouble shooting across various disciplines and situations. (118 words)
Questions and Discussion

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Business Communication Presentation2.pptx

  • 2. INTERPERSONAL COMMUNICATIONS CONTENTS 1. Preparation for the World of Work 2. Writing a CV 3. Interviews for work 4. Internships 5. Job Searches
  • 3. PREPARING FOR WORK • For many people their first engagement on a professional level with Business Communication is when they apply for a job after school or University. • It is important to make a good impression and to be ready for the experience.
  • 4. Modern Portfolio Presentation You can simply impress your audience and add a unique zing and appeal to your Presentations. Easy to change colors, photos and Text. Get a modern PowerPoint Presentation that is beautifully designed. You can simply impress your audience and add a unique zing and appeal to your Presentations. Easy to change colors, photos and Text. Get a modern PowerPoint Presentation that is beautifully designed. UNIVERSITY • University is an important step towards independence and the world of work. • It is more than just obtaining an academic qualification • It is a place to learn about responsibility and how to transition into a business environment. • The world of work can be a shock after school / University. It is important to be prepared. • It is critical to have the right skill set or at least be aware of the challenges that are ahead.
  • 5. PREPARATION FOR THE WORLD OF BUSINESS Strengthen your soft skills, time management, communication, teamwork, creativity and adaptability Seek work experience whenever possible Ask for advice and feedback, identify mentors, family, friends, professional groups Be open to unexpected opportunities – do not restrict yourself Dress appropriately and show confidence Do not be despondent by rejection – turn it into a positive Have a good business like CV and check it for any errors. Have others proof read it You will have worked hard to graduate. Life includes many transitions so learn from your experience. You have a lot to offer but also a lot to learn
  • 6. WRITING A CURRICULUM VITAE (CV) There are five basic elements to a CV. 1. Name and contact details 2. A Personal Profile Statement 3. Work Experience 4. Education and Qualifications 5. Key Skills
  • 7. CV - CONTACT DETAILS CONTACT DETAILS INCLUDE: 1. Full name, 2. Home address, 3. Mobile number 4. Email address.
  • 8. CV-PROFILE THE PROFILE INCLUDES: 1. A concise statement that highlights your key attributes 2. Relevant achievements and skills 3. Career Aims 4. Job Specific 5. Maximum 150 words long.
  • 9. CV - WORK EXPERIENCE WORK EXPERIENCE INCLUDES: 1. A list of all work experience in reverse order and relevant to the job. 2. Job title, name of company, duration of the work 3. Key responsibility 4. Main achievements
  • 10. CV - EDUCATION DETAILS EDUCATION DETAILS INCLUDE: 1. All previous education and qualifications 2. Most recent first 3. Type and grades 4. Dates
  • 11. CV - SKILLS DETAILS SKILLS: 1. Foreign languages 2. IT Packages 3. Ensure relevant to the job 4. DO NOT EXAGERATE.
  • 12. CV - FORMAT FORMAT: 1. Use active verbs eg. Created, analysed, devised – showing initiative 2. Two pages maximum 3. Check for spelling/grammar mistakes 4. Tailor your CV 5. Professional sounding Email address 6. DO NOT lie or exaggerate 7. Include a cover letter
  • 13. WORK INTERVIEWS – BEFORE AN INTERVIEW • Research: learn as much as you can about the job and company • Practice the interview with friends and/or family • Be prompt and prepared. Arrive early NOT late. Bring extra copies of your CV. Have a pen and paper and questions for the interviewer • Be prepared to discuss your strengths and weaknesses. How you addressed your weaknesses • Have a couple of examples of where you have used your skills successfully • Make contact if for any reason you are unavoidable delayed
  • 14. WORK INTERVIEWS – DURING AN INTERVIEW • Be courteous • Firm Handshake • Dress appropriately – first impressions count! • Keep your answers brief and to the point • Maintain conversation flow • Be positive and enthusiastic • Smile, nod and hold eye contact • Feel free to ask questions • Ask about the next step of the process • THANK the interviewer/s
  • 15. WORK INTERVIEWS – AFTER AN INTERVIEW • Ask the interviewer for a business card and send a thank you note. • The note can be brief but confirm continued interest in the post • Self review the interview process and your performance • Evaluate your interview
  • 16. WORK INTERVIEWS – DRESS • Dress conservatively • Clean and polished shoes • Combed hair • Trimmed and clean fingernails • Limited jewelry • Minimal cologne/deodorant
  • 17. WORK INTERVIEWS – EXAMPLE EMPLOYER QUESTIONS Employer Questions: • Tell me about yourself • What college subjects did you enjoy most? • Why did you apply for this post? • How would you describe yourself? • Why did you chose this career? • What motivates you? • Give me an example of a mistake you have overcome and how? • How do you work under pressure? • Where do you want to be if 5/10 years time? • Which accomplishment are you most proud of?
  • 18. WORK INTERVIEWS – EXAMPLE INTERVIEWEE QUESTIONS Interviewee Questions: • Why is this position open – is it a new post or replacement position? • What are the major responsibilities of the post? • What support or supervision is provided? • When is the starting date for the job? • Why did the person who held this position leave? • What opportunities are there for personal growth? • How is someone evaluated and promoted? • What is the most challenging aspect of the job?
  • 19. INTERVIEW CLASS EXERCISE • In pairs, one person being the interviewer and one person the Interviewee practice an interview using these three questions. The interviewer should make a note of the answers including any good/strong points made. Then swap roles and repeat. • Tell me about yourself? • What college subjects did you enjoy most and why? • Give me an example of a mistake you have overcome and how? (30 minutes max)
  • 20. INTERN PROGRAMME • An internship is a introduction to an industry or a role. • They are often arranged via an educational establishment • They are for a defined period of time and paid/unpaid • The aim is to gain experience. • They can be full or part-time • Provide useful work experience • Allow you to explore and form your personal career goals INTERNSHIPS
  • 21. INTERN PROGRAMME - Benefits • Job Experience – If you are entering work for the first time they provide the opportunity to gain required experience • Access to tasks and Departments – they give exposure to various departments and jobs including assisting senior management, sitting in on meetings. • Mentorship – you can reveal your personality whilst getting guidance and input • Gives you job experience without having to make a firm commitment to that specific career track • It can be the start of creating a contacts network • It helps to build your CV • Opportunity to get career references • Possible transition to a permanent role • Helps you to build your confidence in a practical INTERNSHIPS
  • 22. INTERN PROGRAMME - Disbenefits • You are treated as an assistant • Low income potential • Restrains you from entering mainstream workforce • It can be competitive to join • You will encounter menial tasks • Possibility or having to relocate • Work hours may vary • It may not seem fulfilling • There maybe expenses –travel, food, clothing • It will not guarantee a job INTERNSHIPS
  • 23. JOB SEARCHING • There are many ways to search for a job but to look professional all require a business like communication. • Demonstrating confidence and the ability to communicate clearly are critical factors to being offered a job in the business world • Employers will be looking for someone who can clearly be a team player and would be comfortable in the business world
  • 24. TYPES OF JOBS SEARCHES • NETWORKING • REFERRALS • JOB BOARDS AND CAREER WEBSITES • JOB FAIRS • COMPANY WEBSITES • COLD CALLING • HEADHUNTERS AND RECRUITERS • TEMPING OR INTERNSHIPS • CREATIVE TACTICS
  • 25. NETWORKING • Many job vacancies are not advertised. • Jobs are filled by word of mouth, former colleagues and ex-bosses • Networking can be done on-line and in person • Good way of finding what jobs are available and where • Networkiing = socializing • Chambers of Commerce often hold networking events • Take every opportunity to meet up or on line with others in your field
  • 26. REFERRALS • Companies often offer incentives to their employees referring a successful candidate for a job • Ask friends if they know of any openings in the right field
  • 27. JOB BOARDS/CAREER WEBSITES • Nowadays Job Boards tend to be in virtual format. • The have a wider reach. • Includes Government job boards • Some job boards are specialized into lparticulare fields eg Tech, Arts
  • 28. JOB FAIRS • Job fairs are often targeted towards specific fields and industries • Others are more generalized. • Research is best done prior to attending • Possible on-site interviews • Take copies of CV and business cards
  • 29. COMPANY WEBSITES • Go to career section of company website • Especially useful for larger international companies • Likely to be a tracking facility for new jobs being advertised • Create a list of likely employers and visit their sites frequently
  • 30. COLD CALLING • Find the contact on a company website and just call or email to find out if they have any suitable vacancies • Ask if any upcoming vacancies and have CV ready to send • Unlikely to be successful but worth a try. Be ready to be unsuccessful though there is always a chance
  • 31. HEADHUNTERS AND RECRUITERS • Recruitment agencies can help in the search for job. They will expect business like contact themselves • Many organisations drecruit via drecruitment organisations to streamline their hiring process. • Many universities have job placement services to help with job searches
  • 32. TEMPING OR INTERNSHIPS • Temping or internships can lead to permanent positions • Good way to get a ’foot in the door’ with a company • Recruitment agencies can help find temporary, casual or contract work • Universities often can help students with opportunities • Consider voluntary work.
  • 33. CREATIVE TACTICS • Try something out of the normal • Chain letters • Billboards • Newspaper adverts • Anything showing your are intuitive and interactive to catch attention • Use of hobby knowledge/contacts/free service
  • 34. CLASS EXERCISE – CREATIVE TATICS • Divide into groups of 5 people. Find and discuss a creative way of obtaining a job. It can be in any area of work or business. The more unusual the better. Summarize for class sharing.
  • 35. PERSONAL ASSIGNMENT • Prepare a professional introduction of yourself in written and slide deck formats. • Written document to be max 150 words in the form of an introduction to a business pitch letter or a CV profile statement • The slide deck will be no more than 10 slides including the introduction, contents and conclusion
  • 36. PETER RIMMER PROFILE EXAMPLE I am a specialised manager/director with strategic and operational experience in large and small organisations. A professional in corporate responsibility, philanthropy, social and economic development. I have significant experience within the charitable, governmental and private sector over a 40- year period putting together strategies, projects and funding programmes. As both a Director and Manager I have led multi-disciplined teams to plan and deliver projects and strategies to tight deadlines and budgets. I have considerable experience of working independently whilst also being a team player and leader, I am a champion of causes with ability to communicate and motivate at all levels. I have specific experience of problem solving and trouble shooting across various disciplines and situations. (118 words)